Service Technician Resume: Sample and Free Template [2020]
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Provided technical assistance to customers in the installation of cable television, internet and telephone service
Provided assistance to the customer with any issues that may have occurred
Provided quality assurance and customer support for a variety of clients
Provided all electrical and plumbing service to the company's facilities
Provided technical support to all mechanics and customers in a fast paced environment while maintaining customer satisfaction
Provided information to the general manager of a large company regarding the status of their customer service call
Provided quality patient services to a variety of customers in the retail and commercial markets
Provided customer assistance and technical troubleshooting for all vehicles
Provided information to customers on the status of orders
Provided a high-energy and friendly environment for guests
Provided customers with assistance in selecting the best appliance for their home or business
Provided quality assurance and supervision of all new hire personnel
Managed and trained a team of 5-7 employees in the installation and repair of HVac equipment
Managed all facets of the customer's account
Managed multiple accounts and provided customer support for a wide range of insurance needs
Managed over 200 personnel in the screening of all new hire applicants
Managed calls for a busy medical billing office, answering multiple phone lines and directing callers to the correct department
Managed time and resources for the screening of all new hire applicants
Managed day to date operations of the office, which consisted in answering incoming calls and assisting customers with billing inquiries
Managed the day to night shift of a fast food restaurant
Managed a crew of 6 to 12 people and performed safety inspections
Managed casework for over 50 employees
Managed an assigned crew of 12 employees
Managed and maintained a team of 10+ associates in the customer relations department
Managed a team of 6-8 employees to complete all tasks in a fast-paced, high volume work place
Managed a team of technicians to ensure all equipment and parts are in working orders
Managed customer accounts and assisted with billing inquiries, payments
Managed patient's daily schedule and appointments, including appointment scheduling
Managed two employees and was the lead for all maintenance and repair of the equipment
Performed tasks involving sales and inventory control, cash management
Assisted the HR Director with all aspects of the HR department
Assisted the customers with their account information, and also provided them with the best service possible
Assisted mechanics with minor repairs and replacements of all types
Assisted and trained mechanics on brake system operation and repair, including troubleshoot
Assisted with the development of a vision insurance policy for the company's clients
Assisted employers with the screening of applicants for benefits
Assisted on the sales floor and in-stock
Assisted with the preparation of daily work schedules for the Maintenance Department
Assisted customers with purchases of appliances and equipment; Moved furniture from the warehouse to a new store
Assisted the Lead Engineer in all phases of the installation process
Assisted and maintained the cleanest environment for customers, including restrooms and fitting rooms
Assisted mechanics with minor and heavy equipment maintenance work, such as changing out tires
Assisted on the job site with installation of equipment and repairs
Assisted physicians with eye exam
Assisted Customers with any problems that arose during service, and provided customer with the proper information to solve any problem
Assisted a variety of individuals with daily tasks such cleaning, cooking,.
Assisted supervisor with scheduling and assigning of maintenance technicians to jobs
Assisted all mechanics with any issues they had
Assisted in the maintenance of equipment and supplies, such as cleaning
Assisted with the maintenance of all Hvacs and refrigeration units
Assisted and trained technicians in the installation, operation of HvAC equipment and troubleshooting
Assisted employees with drug testing and background check requests;
Assisted and trained employees in the use of computer systems and equipment, including Microsoft WordExchange
Assisted guests with their purchases and provided them a friendly environment to eat and enjoy
Assisted owner with daily operation of the store, and assisted with daily operations of the store
Assisted other technicians with troubleshoot and diagnose
Assisted on the sales side of a retail business, including customer relations and account maintenance
Assisted management with the maintenance of Hvacs and refrigerators, including the repair of refrigerators and heating systems
Assist in the installation of electrical, mechanical and plumbing fixtures
Assist in the installation of equipment and services for the purpose of providing a safe and secure environment for the customer
Assist all mechanics with brake jobs
Assist supervisor with the preparation of reports and schedules for the department
Assist customers with any problems that may occur during installation
Developed a new process for the company to track and maintain all the customer service calls
Developed skills in the use of various types and materials to maintain a safe work area
Developed the first in-home HvAC repair and maintenance program for the facility
Developed knowledge of the appliance and how to properly install the appliance
Developed the first in-home computer system for a small business
Developed relationships with clients and their representatives to provide the highest level of customer service
Developed all electrical and mechanical drawings for the new facility, including all necessary equipment and fixtures
Developed competencies and knowledge of the company
Developed knowledge of the products and service offered by our clients
Developed and implemented a system to monitor the braking performance of all vehicles in the company
Developed a system to manage and maintain the maintenance of all equipment
Developed an inventory management database for the maintenance and inventory of all equipment, supplies
Developed strong relationships with call centers to ensure quality and prompt service
Developed the first in class computer system for the entire department
Developed procedures for the repair and replacement of heating, ventilating systems
Developed strong knowledge of the industry and its competitive position, including the current market
Developed the training and certification for new employees; Assigned to the Department of Health and Human Service
Developed processes and standards for the maintenance of records and personnel files
Developed strategies to meet and surpass company standards in the installation, repair or maintenance of HVac and plumbing
Developed and maintained a comprehensive database of customer contacts and sales opportunities, including the development of a comprehensive marketing and advertising plan
Developed a new process for the installation of HAVAC equipment in a timely and cost-effective manner
Developed training programs for the entire department, which increased productivity and reduced turnover
Developed an understanding of the mechanics and how to repair brakes, suspension systems
Developed an understanding of customers' needs and wants; provided information on products, prices and promotions; answered customer inquiries regarding store operations; and maintained cleanliness of the store
Developed and maintained training programs for new hires, and trained employees on the proper use of equipment
Coordinated with the medical staff to schedule patients for the following day
Coordinated all aspects of the brake repair and maintenance
Coordinated with vendors to complete work orders and install
Established and managed a successful, profitable business with an emphasis on quality and service
Maintained customer satisfaction by providing information and resolved their issues;
Maintained the records of all applicants and their references, including background checks
Maintained high level of customer satisfaction through effective sales and problem solving
Maintained accurate and detailed records of maintenance activities, repair and replacement work performed
Maintained customer accounts and resolved issues with service, equipment or billing
Maintained records of work performed and service requirements for all units
Maintained and updated all company policies, rules & guidelines for the callers
Maintained the clean and sanitizing of all areas in the store and assisted with any other tasks assigned
Maintained records of patient condition by completing and maintaining physical
Maintained high level of professionalism and customer satisfaction while assisting in the installation of new equipment
Maintained proper storage and rotation of warehouse equipment;
Maintained up to 5-6 technicians in a call rotation
Maintained all aspects of the customer service and billing process
Maintained accurate records of past and current patient accounts;
Maintained vehicle records and log book
Maintained customer satisfaction by assisting with the selection of appliance and equipment, as necessary
Maintained customer satisfaction by ensuring that all orders are filled and shipped in a prompt manner
Maintained daily logs of the work performed and any changes in the status of appliances
Conducted inbound and out bound sales of new products and services
Conducted quality assurance inspections on the work of technicians and ensured that all equipment was in good working condition
Conducted weekly walk through of the facility to check for safety hazards and ensure that proper procedures were being used
Conducted monthly and annual reviews of the company vision policies and procedures
Conducted sales calls to prospective clients
Served as a lead for the maintenance team and assisted in troubleshooting
Served a diverse group of clients in the home care setting
Served in the role of a Customer Care Technician, providing technical assistance to clients and resolving issues
Served patients with a focus on providing quality patient services
Served multiple customers in a timely manner, and handled cash transactions accurately
Served patrons in a fast-paced, team environment
Projected to become a certified Medical Records Specialist (CMS) within the state of Texas
Projected to become a certified Occupancy Technician (COTA).
Supervised the work of a crew in order to maintain the highest level of service
Supervised employees and ensured all work orders are filled
Supervised and trained new technicians in the field of customer service and repair
Created and implemented a new Safety Manual for the facility, which was implemented by all employees
Created daily schedules for technicians and dispatched service calls to appropriate technicians
Created a database of repair requests and dispatched the appropriate personnel
Created & implemented a system to manage the work of all technicians
Created daily reports for the maintenance staff and maintained a log of all repairs performed
Created and maintained a list of appliances to keep the store stocked with
Direct Care, Homecare and Hospitals Assisted with the care of residents in a nursing facility
Led and trained new employees
Led an inbound call queue to ensure all required documentation was completed and submitted to the appropriate personnel
Led a crew of 6 to 12 people in the daily operations of a commercial vehicle repair shop
Led the effort to improve and stream line the brakes
Led daily operations of the office including answering multi phone calls, scheduling patients appointments
Led cross functional efforts to ensure that the organization met all regulatory requirements for the installation of a high speed Internet Service
Led daily meetings with the sales department to review and discuss the status of each project
Led in the implementation of a comprehensive, cost saving plan for the department
Led the team in achieving a 100 percent rating on the first day of business
Led the team in achieving a 100 percent on the first time in a row
Led sales calls with customers to increase likelihood of future business and referrals
Led cross-deposition teams to ensure timely and accurate processing of all customer transactions
Led group sessions with employees to discuss job expectations
Led 3rd party contractor in the development of a new system for the facility
Directed employees to specific duties
Directed crews to correct and complete tasks in a fast paced work environ
Directed a team of 10-15 employees to ensure customer service standards were consistently maintained
Directed team of technicians to complete tasks in a fast paced, deadline driven work place
Promoted and maintained a positive work relationship with fellow technicians, customers and supervisors
Promoted the use of a new system to ensure all customers were satisfied with the quality of service
Established and managed a team of 5-7 employees to provide quality customer service
Established a new business in the field of electrical and plumbing
Established a new customer relationship by greeting and acknowledging all customer
Established new and updated training records
Established strong working knowledge of company policies and practices to effectively provide customer satisfaction
Established customer rapport and resolved all issues with satisfaction; Assisted customers in finding the right product for there specific situation
Established an excellent customer base, and provided a positive work environment
Established and maintained a working knowledge of the various services provided by our company
Established relationships with vendors and suppliers to provide the most cost-efficient solutions
Established strong working relationship with all employees and customers to ensure a safe work enviorment
Established positive relationships with all call center customers through excellent service and problem resolution
Ensured all employees are trained and qualified to operate the forklift safely and efficiently
Ensured the safety of all guests and staff by providing a safe, secure and fun environment
Ensured a clean and safe environment for all guests, staff and employees by following all safety regulations
Ensured safe and effective operation of all equipment, brakes and tires
Ensured that the equipment and parts are in proper order
Ensured quality of customer services by ensuring all staff were knowledgeable of the services provided
Ensured accurate and complete documentation of customer calls, including the completion and accuracy of customer service forms
Ensured a clean and sanitized environment for all guests
Ensured safe and timely delivery of products to the correct departments
Ensured safety of customers and fellow team member by maintaining a safe and friendly environment
Ensured quality of service by conducting daily maintenance inspections, troubleshoots and repaired all equipment
Ensured a safe and secure work environment for employees, customers and the public
Ensured compliance with company and government regulations, policies & procedures; performed quality checks on all work orders
Ensured accurate and efficient completion of all maintenance tasks and repairs to the HAVA system
Developed and implemented a comprehensive plan of action to achieve the goals and objectives of each department
Completed customer transactions and provided information on services available to them
Completed customer orders and provided them with the best customer experience possible
Completed on time and underbudget projects by providing accurate measurements and estimates for all work
Completed various forms of paperwork for clients
Completed all required repairs and service work on a regular, timely basis to ensure the vehicle is in safe and working order
Completed training in the areas of customer relations
Completed a variety of general and specialized repairs to the vehicles
Completed over 100 customer calls daily
Completed basic maintenance on vehicles
Prepared and submitted all necessary documents for the patient to receive vision insurance benefits
Prepared all necessary documents for the sale of new and existing appliances
Prepared orders for delivery, and ensured timely pickup of products
Prepared for and performed routine inspections of the equipment and supplies
Prepared and processed payroll for employees
Prepared all necessary documentation for the repair of equipment and parts
Prepared patients for procedures by preparing and serving them with a variety of medical instruments and supplies
Prepared the work orders for all new and replacement parts to be installed on the line
Prepared written and electronic documentation for the purpose of screening and processing new employees
Prepared job descriptions for potential applicants
Prepared the equipment for operation by performing routine preventive
Prepared emergency and routine equipment for use by the public
Answered incoming phone lines, transferred to correct departments
Answered customer inquiries and resolved issues with service, equipment or billing
Answered all calls for the day and made out going appointments
Answered the telephone to provide customers with product
Answered telephone calls to provide customers with product knowledge and information
Answered questions about the hotel and made recommendations to customers regarding hotel services, guest registration and travel
Answered in-person and telephonic inquiries from customers regarding service, equipment and billing
Answered phone calls and assisted with customer inquiries, problems or concerns regarding their cable, internet and phone services
Answered and directed phone lines for the entire company and assisted with any questions they may have
Answered all incoming phone inquiries and directed calls to proper department, maintained and filed employee records
Answered customer questions and provided technical support for residential customers
Answered telephone calls and took orders
Supported all departments in the department including but limited to, sales and customer service
Supported employees with employment verification and benefits, processed employee payroll
Supported all departments in the department, while providing quality service to customers and employees
Supported a variety of customers with technical andor administrative problems
Supported a diverse client base by handling all customer service inquiries, complaints and billing questions
Supported sales and marketing efforts by developing new accounts and expanding existing customer relationships
Supported production and quality control of product, ensuring compliance with quality standards and customer specifications
Supported two supervisors and three employees in the installation of new HVac systems
Supported the customer with technical support and billing inquiries, as well
Supported various projects in the construction of new residential and light commercial buildings, including the installation of electrical and plumbing
Supported a variety of residential and business clients in the repair, maintenance of HVs and equipment
Supported technicians in performing repairs and preventive
Supported a diverse customer group by answering phones to provide assistance with billing and technical questions
Supported in the implementation of a system to ensure all technicians were trained in the system
Supported installation of electrical and plumbing fixtures
Supported in-bound and Out bound sales of cellular service
Supported a team of 6-8 employees in the daily operations of a fast paced, team-oriented retail environment
Supported multiple customers with various issues
Supported multiple clients with various vision insurance products and provided support to the client
Supported clients with daily tasks, including bathing and feeding
Supported over 100 employees in a fast-pace work environment, ensuring that their needs were being met
Supported Human Resources and Payor personnel in the preparation of employment verifications
Supported emergency response team in the event of an incident
Designed and developed a new screening tool for the department, which resulted in a decrease of the need for screening by 50% and a reduction of the number screened by 50%.
Designed, implemented and managed a comprehensive network of service technicians and support personnel
Designed an efficient and effective system to manage the customer's call flow and ensure a smooth transition
Designed an efficient and cost saving system for the customer service department
Designed training programs for technicians and supervisors to enhance the customer experience
Designed and implemented a system to track all vision and insurance benefits for the employees
Designed a new process for the department to increase sales and reduce costs
Designed & implemented a comprehensive, cost effective training plan for the department
Implemented a system to track and report on the progress of maintenance work performed
Implemented an online portal for the insurance department to access and track all insurance claims
Implemented safety and quality control measures to maintain a clean and safe work area
Implemented company policy and procedures for the purpose of ensuring accuracy and compliance with all state, federal regulations
Implemented procedures to reduce downtime and improve efficiency of the shop
Implemented various software and systems to improve the customer's overall experience
Implemented several systems to ensure the proper installation of heating and cooling systems for the residential, commercial and manufacturing markets
Implemented new procedures for the service department to improve productivity
Implemented an automated process to track and maintain the daily production of all HVs and equipment
Implemented various systems to ensure the timely and efficient delivery of service to customers
Implemented all new procedures for the call
Conduct surveys to assess the effectiveness of various products andor services
Conducted daily DOT physical checks and maintained records required for safe driving
Handled the tasks of maintaining a safe and secure work area
Handled in-depth analysis of insurance policies to identify and resolve issues with claims
Handled daily operations of the business including customer complaints
Handled high call-outs for the entire department and provided excellent customer support
Handled daily operations of the front desk and assisted with all aspects of the business
Handled multiple phone calls daily from customers and employees regarding their account balances
Installed new and upgraded cable service for residential customers in the greater Los
Helped with the daily operations of a busy office, which included answering telephones and directing calls to the appropriate person
Helped to train and supervising employees in the areas of customer service and sales
Helped to develop and implement a vision plan for the department
Helped in the repair and installation of heating, air conditioners
Helped resolve issues with customers and employees, including complaints
Helped manage the daily operations of a busy, high-volume call centers
Helped install and troubleshoots computer systems
Helped with the interviewing, background check and hiring
Helped to train, motivate employees and ensure a high standard of customer care
Helped to maintain a high quality of work by keeping the shop clean and organized
Helped in the development of a customer satisfaction rating for the company
Helped in the processing of all claims for Vision
Helped out in the field with various projects and tasks, such as repairing broken parts and replacing defective equipment
Helped install and troubleshot electrical, mechanical equipment in a safe and effective manner
Helped set up and break down of the plant for new equipment
Helped out in the office with filing and data processing of documents
Helped train and mentor technicians on the proper operation of their equipment
Helped keep the store organized and stocked with supplies for the next shift and also cleaned up the floor
Helped clean and install plumbing systems
Helped train new hires and assisted with any other questions they may had
Helped build and maintain a new home for the family
Helped clean and sanitary the facility
Helped install and maintain the company's equipment, as well
Complete installation of all equipment and maintain a high quality of service
Offered assistance to the customer with any issues that arose during the installation of their HVAC system
Offered customer assistance and technical advice on various types of safety equipment
Offered a variety of job training and orientation services to employees
Offered guidance and direction to employees in the performance of duties
Offered a full range of technical assistance to the technicians and customers
Offered excellent Customer Support to customers
Offered suggestions to customers on the use of their equipment and services
Offered the best customer service to customers and made them happy
Offered assistance to employees with the completion of their initial screening
Offered exceptional Customer Support to customers in a high-pressure environment
Offered a full range of maintenance and service services to the customer
Offered training to other team leads and supervisors in the area of customer relations
Offered exceptional care to all guests in a high paced atmosphere
Offered customers with a variety of services to resolve issues with their accounts andor service
Offered assistance to the customers with their questions and complaints
Offered excellent communication and problem resolution skills to ensure the customer was always satisfied
Offered excellent customer services to patients and insurance providers regarding their Vision claims
Offered solutions to customer needs and concerns, while demonstrating the highest degree of courtesy and professionalism
Offered support to the team by providing assistance with troubleshooting and repairing of the brake system
Offered customer assistance and information on benefits, policies
Offered guidance and support to the customer in order for them to make informed choices
Obtain information from customers regarding insurance coverage and eligibility for services, such as Medicare and Medicaid