- How long would the onboarding process take once an institution partners with Hiration?
- It generally takes a maximum of 3 weeks including the staff training to get the whole onboarding process done.
- Will there be a dedicated account manager assigned to each of the partner institutions?
- Yes, there is a dedicated account manager as well as a customer success manager assigned to each and every partner institution. The account manager is responsible for making sure that all the processes and workflows of the account running smoothly.
- Is any type of support or training provided by a Hiration representative before the partner institution officially starts using the platform?
- Yes, there will be training and development sessions for the respective institution representatives in addition to platform orientation webinars for the students.
- Will there be a direct contact person from Hiration to assist the partner institutions in case of any kind of support or issues?
- Hiration has 24x7chat support on the platform and also the dedicated account manager will be available to handle any kind of support-related queries.
- How often does Hiration reach out to the partner institutions to ensure that there aren’t any hassles or issues with the partner institutions?
- Post-on-boarding, we schedule monthly calls(and more calls if needed) to touch base and ensure the smooth operations of each account.
- Would new features be charged extra after a partner institution purchases Hiration?
- Any kind of new features that are part of the purchased suite of tools will remain to be free of charge. That being said, any tools that are introduced to the existing ones might be subject to additional charges.