Click here to directly go to the complete business analyst resume sample

This blog is a gold mine if you are looking for readymade samples of business analyst resumes .

If you venture further into this blog, you will get to see three business analyst resume examples.

Not just that, if you want to find a massive resource of resume bullet points, we have that as well with us.

In this blog, we will tell you everything you need to know about writing a Business Analyst resume.

In case you want the summary, here it is:

  • In a business analyst resume, you need to create a separate section for technical skills. This sections should include your skills on business analyst tools and technologies such as R, SAS, SPSS, STATA, etc.
  • Along with technical skills, you need to include certification or training information in your resume, as these are one of the most influential factors for getting a business analyst job
  • If you have managed any business analysis project in your academic or professional career, include that in a separate section in the business analyst resume.
  • Do not write generic project description in the project section, instead describe about your contributions with statistics, wherever possible.
  • Include your LinkedIn, GitHub, or personal project website in the personal information section

These are just the tip of the iceberg. There are a lot more things you need to know.

Our 2021 Guide to Writing the Perfect Business Analyst Resume containing business analyst resume samples will tell you how to go about it. After going through this guide, you'll find out:

You can also try out our famed Hiration Online Resume Builder to access premium designs and pre-filled business resume templates. Making a Business Analyst resume has never been this easy!

You can also look at different other similar profiles of your interest:

Roles & Responsibilities of a Business Analyst

The typical responsibilities of a business analyst is to analyze data and create business models as part of facilitating data-driven decision making. They work with the IT team to develop innovative initiatives for improving business operations and optimize cost. They are also responsible for leveraging data to forecast business growth, sales, and identify business trends etc.

Here is a typical job description of a business analyst:

  • Analyzing business process and identifying improvement opportunities for business growth.
  • Gain in-depth knowledge in business analysis technologies as part of automating various business processes.
  • Liaising with the stakeholders to present various data as part of encouraging data-driven decision making.
  • Coordinating with cross-functional teams to implement various process improvement initiatives.
  • Providing training to new recruits by complying with the company regulations.
  • Monitoring project timeline and following up with various team members for ensuring timely completion and delivery of projects.

Business Analyst Salary



According to the average salary of a business analyst is $77,054 per year.

According to the Business analysts in the USA makes on an average $75,341 per year.

The maiden salary of a IT business analyst is approximately $69,631 per year according to

Business Analyst Resume: Bullet Points

Most job candidates struggle with creating perfect one liner bullet points for the resume.

You need to keep the following tips in mind to create the resume bullet points:

  • You need to create an action-result relationship in the resume bullet points
  • The bullet points in your resume should start with power verbs
  • You need to highlight important keywords and statistics in the bullet points

To assist you, Hiration has created a massive repository of resume bullet points for 250+ profiles.

Here is resume bullet points for Business analyst profile:

  1. Managed and maintained the Logistic support for over 1 million personnel
  2. Managed multiple teams of employees to provide support for the entire organization
  3. Managed and maintained the quality control of all incoming and received materials
  4. Managed over 100+ customer account representatives, ensuring compliance with all company policy and guidelines
  5. Managed an office of 15 people, responsible for scheduling appointments and maintaining a clean, safe work area
  6. Managed risk and ensured the integrity of all company information systems
  7. Managed an inventory of approximately 50 items
  8. Managed patient flow for a high-risk population of pediatric patients
  9. Managed customer accounts for the largest provider of quality products in the United Kingdom
  10. Managed and performed quality audits of all aspects for the company's Quality Assured Care program

Apart from that, you can find resume bullet points for the following profiles as well:

Best Format for Business Analyst Resume

Your Business Analyst resume will contain the following sections:

  • Name and Personal Contact Details
  • Business Analyst Summary
  • Key Skills
  • Professional Experience
  • Educational Qualification
  • Publications (optional)
  • Additional Sections (interests, hobbies, etc.)

However, your experience and job requirement will dictate which sections will be included in the business analyst resume.

Consequently, there can be 3 possible resume formats for you to choose from:

Reverse-chronological Resume

The most common resume format across the world.

This format starts off with your current or last held profile, and continues from there till you reach your first work profile and the Education section.

If you are a seasoned business analyst professional, then this format is ideal for you.

Here is one of our business analyst resume examples of a reverse-chronological resume format in action:


Functional Resume

The sections in this kind of resume format are arranged on the basis of skills (or functions) and not the work profiles. You begin by listing out your entire career trajectory without mentioning anything in the relevant work profile.

In this format, you create a separate section in which you group your achievements under various skills. You then proceed to elaborate those skills by highlighting instances from your previous work profiles.

If you have taken a long career break from your business analysis profession or looking to change your industry, then this is the best resume format for you.

However, it has some drawbacks.

  • Not ATS-friendly: Most ATS find it difficult to parse resumes belonging to this format. An ATS first scans the work profile and then looks for points underneath that, but if the same is missing, most ATSes will reject the application.
  • You can't perpetually hide your employment gaps forever. Recruiters are trained to read between the lines, and a functional resume screams that there's something which you are hiding from them.

Here's an example of a functional resume to clear all your doubts:


Combination (Hybrid) Resume Format

As the name suggests, this resume format is the combination of functional resumes and reverse-chronological resumes. They can ideally be of 2 types:

  • Grouping under the Professional Experience section: Here, we follow the reverse-chronological format which involves starting off with your present or last-held profile. But within each work profile, we create sub-headings around relevant skills which you picked up in that tenure.

This allows the recruiter to quickly scan for only relevant points which they are looking for, and ignore the rest.

If you've the job description handy, you can tailor your entire resume according to that and use this resume format to direct the attention of the recruiter to where you want.

The following example demonstrates this type of Combination (Hybrid) resume:


  • Grouping of skills under a separate section: Instead of grouping relevant skills under the corresponding work profile, we create a separate section of Summary of Skills on the top.

Through this resume format, we replace the traditional professional business analyst summary section to instead create a targeted Skills section.

You can identify the desired skills which the recruiter is looking for in the JD and prioritize them on top, while highlighting instances from your previous work profiles to substantiate those skills.

Here's an example of this particular kind of Combination resume format:


For a greater understanding of resume formats, check out our comprehensive guide on Resume Formats to help you choose the ideal format for Business Analyst resumes.

Adding Contact Details in Business Analyst Resume

Contact details hardly get any attention in a resume. It's just your contact details, right?

Well, yes. And no.

There's no point in spending weeks on your Analyst resume if you end up including wrong information in the contact information section which will rob you off the job opportunity.

Here are a few things which you can keep in mind when it comes to this section:

It is a professional resume, and you need to include your professional email address in the resume. Such as :

  • No need to include your complete address. Simply mentioning the area and its code will suffice. For example: Waco, TX
  • Include your LinkedIn, Github, or Kaggle accounts if you have past projects which will bolster your chances of getting a job

There's no point if your resume contains a link to an empty GitHub profile or a LinkedIn which was last updated many moons ago. It's better to leave that space empty than to include it unnecessarily and have it backfire upon you.

  • Check out the resume norms for your country or industry before you go about adding your personal details.

In the US for instance, it's forbidden to include any personal details which might lead to a bias in decision-making - that includes your sex, marital status, race/ethnicity, etc.

Out of our business analyst resume examples, here is one on how to write the resume contact details:

Personal Information
Contact Number +1 211 231 2130
Email Address
Current Location Los Angeles, CA


In some sectors across the Mid-east though, recruiters also ask for your passport details. So check the requirements of the industry before you proceed.

Business Analyst Summary

If you were stuck on deciding what to write for a business analyst resume, a business analyst summary or an objective section, here is a small solution for you.

  • If you have a 3+ years of work experience, then write a business analyst summary,
  • If you have an entry level business analyst resume with less than 3 years of experience, you can add the objective section.

Example for business analyst summary:


Business Analyst with a BA degree in Economics and 5+ years of experience in the e-commerce sector. Possessing excellent communication skills and looking a role which will utilize my leadership qualities.

Aaaaand...the recruiter drifted off to the last week's episode of Game of Thrones in the middle of reading your Objective statement. And who can blame the recruiter? This doesn't exactly inspire confidence.


6+ years experienced Business Analyst with a track record of leading teams in the retail sector to streamline operations and boost productivity by 45% for a Fortune 500 company. Adept at directing knowledge-transfer and preparing in-depth reports to facilitate sound decision-making by the senior leadership. Conceptualized process optimization initiatives to enhance profitability by 35%.

The first one stands nowhere in comparison to this. When you have only 6-10 seconds to grab the attention of the recruiter, you can't rely on a generic profile summary and expect to get shortlisted. You need that X-factor.

Here is an example:


Business Analyst Resume - Professional Objective

You might be wondering if the second summary sounds somewhat unreal? What if you don't have that much experience? What if you're just starting out?

For an entry level business analyst resume with no experience or little experience, you can use an Objective statement instead of a Business Analyst Summary.

Business Analyst Objective :

Finance graduate seeking a transition to a Business Analyst role at Facebook. Gained in-depth knowledge of Big Data to streamline supply chain and boost product sales by 56% for Facebook's key products. Track record of leading teams and initiating measures to integrate business and technology.

It doesn't matter if you have an entry level business analyst resume or are an experienced Manager. The key is to identify a problem which a prospective employer is stuck with, and demonstrate how you can utilize your skills and abilities in your entry level business analyst resume to solve that problem.

Adding Business Analyst Skills for Resume

Key Skills on a business analyst resume play a critical role in getting those coveted shortlists.

Many applicants commit the mistake of stuffing their resume with keywords without bothering to substantiate those skills in their Professional Experience section.

Business Analyst profiles are highly nuanced and can differ from company to company. If you were a Business Analyst in 3 companies, the 4th company which you are targeting might expect a completely different set of skills.

The Job Description is the key. It gives an idea of what all a recruiter is looking for. You can then tailor your skills along the lines of their requirements.

To clarify this through an example, here's a sample JD for a Business Analyst profile:

  • Acquiring and maintaining data from various sources
  • Carrying out regular data cleansing and standardization
  • Interpreting data and analyzing results using statistical techniques
  • Identifying, analyzing, and implementing trends or patterns in complex data sets
  • Generating useful reports and dashboards - Regular and Adhoc
  • Assisting management in strategic decision making
  • Setting up and maintaining automated data processes Essential Skills: Problem solving/analytical skills,
  • Attention to details, Collaboration and teamwork Desirable Skills: Communication, Raising Productivity, Planning & Organizing, Building relationships

If you were to source a few significant Skills from this JD, here's how you can go about it:

Acquiring data from various sources and maintaining data: Data Sourcing, Database Management
Carrying out regular data cleansing and standardization: Data Sanitization, Data Standardization
Interpreting data and analyzing results using statistical techniques: Statistical Methodologies, Data Interpretation
Generating useful reports and dashboards - Regular and Adhoc: Reporting, Report Generation, Dashboard Management

HIRATION-TIP: Prioritize your professional/hard skills over soft skills.

Anyone can use the JD to stuff their resume with keywords.

But, your task is not to fool the ATS but to convince the recruiter. It's always better if you are only using those keywords which are substantiated in your work profiles.

For a more detailed guide on Key Skills in Business Analyst resume, check out our in-depth guide on Resume Key Skills to answer any doubts which you might still have left.

Technical Skills

A resume for Business Analyst is incomplete without a Technical Skills section. You can divide your Skills section into Managerial/Professional Skills and Technical Skills.

Like with all other sections, for your Technical Skills as well, the JD is the ideal way to proceed. But the only way this section differs from the rest is that you can go over and beyond what is mentioned in the JD when it comes to technical skills.

Make sure you are only adding those technical skills which are elaborated in the work profiles below.


There can be two ways to present your Technical Skills. The first one is:

Technical Skills:MYSQL, Mainframe, HTML, Microsoft Office Suite, SAS, Crystal Reports

This is the simpler way, but not entirely effective. For instance, if you possess 10+ technical skills, and if you go about adding them in a format like the one above, it's going to be a difficult for the recruiter to scan it for relevant information.

The ideal way is to group all your Technical Skills under relevant sub-headings. This is how you can represent the skills mentioned above in an alternative way:

Languages: HTML, C, C++, SQL, R, Python
MYSQLTools: Crystal Reports
JavaScript Database: DataBox, BluePrint

This makes it easy for the recruiter to scan this section for useful information. As and when you work on your technical proficiency, you can classify your technical skills under different sub-headings as well.

Professional Experience: Business Analyst Resume

This is the sine qua non of your Analyst resume. How you frame points in this section determines whether or not you make the cut.

A profile like Business Analyst will contain lots of technical terms.

It's essential that you maintain a balance between the terminology and overall meaning to make sure that a recruiter going through your resume will be able to extract relevant information.

A rule of thumb is to go for only those methodologies and techniques which are listed in the JD.

It's the quantifiable impact which pulls you ahead of the game. Here's how you can do it:

Cause-effect Relationship - The Princeton Formula

While you are framing points in this section, you can rely on the Princeton formula to establish a concrete cause-effect relation in each point of your business analyst resume. Simply put,

A + P + R = A (Action Verb + Project + Result = Accomplishment)

The reason for why this formula works is it creates a parallal relation between your actions and accomplishments.


A JD is used to list out the duties and expectations from a candidate. Your business analyst resume is a document to showcase your achievements. There is an inherent dichotomy when it comes to these two documents.

Which is why solely relying on your old JD for updating your resume is a recipe for disaster.

STAR Format

A Business Analyst resume containing only numbers is also not aesthetically pleasing. You need to maintain a balance between your responsibilities and achievements.

This S-T-A-R formula is how you do that. It ensures that you not only mention your achievements, but also how you managed to achieve that. Here is how you can establish that in your business analyst resume:

The how is as important as the what.

Here's what we are talking about:


  • "Analyzed the production process to resolve issues and reduce deviations"

can be rephrased as:


  • "Meticulously scrutinized the production process to identify 20+ issues on a weekly basis and spearheaded the QA function to achieve a reduction in deviation by 25%.

Applying this formula in all the points, while making sure that no point exceeds one line, will ensure that you weed out all the fluff and are left with only what's relevant. Doing so will elevate your business analyst resume instantly!

Action Words/Power Verbs

Recruiters are tired of using dry old verbs in every resume. Nowadays, everyone is "managing" everything. But you can replace these old verbs with power verbs to add an oomph-factor to your resume.

To give a very brief idea of the impact which power verbs can deliver:

Standard Verb Power Verb
Led a team Spearheaded a team
Completed a project Executed a project
Reduced costs Achieved a cost reduction

There you go. This should be reason enough for you to refer to our 2021 Guide on Action Verbs for a comprehensive list of power verbs which you can instantly use on your resume.

Instead of a really long list containing lots of words, the power verbs in this guide have been arranged on the basis of skills, making it super easy for you to go ahead and immediately use them on your business analyst resume.

Grouping & Highlighting

There's no point in framing immaculate points if the recruiter is still going to gloss over them.

How do you avoid that in your business analyst resume?

Let us go through an example to provide better clarity here.

  • Collaborated with Developers to review testing of changes & Unix script manual run
  • Conducted scoping of problems & performed root cause analysis to generate targeted business insights for clients
  • Led a team of 3 Business Analysts & effectively trained ~20 members on Mainframe, SQL, Unix and other internal tools
  • Coordinated with key clients and initiated measures to understand their requirements for delivering effective solutions
  • Drafted & reviewed business-related documentation including mapping & validated BRDs as per client requirements
  • Created Process Maps to illustrate & communicate work flows for teams and other internal/external stakeholders
  • Executed Quality Analysis for mainframe jobs & collated querying results from Sybase to conduct further analysis

Now, these points more or less follow the Princeton formula, but for a recruiter scanning your business analyst resume, it only looks like a bland wall of text.

How do you transform this section into something which might actually be useful for the recruiter? Here's how:

Team Management & Business Communication

  • Led a team of 3 Business Analysts & effectively trained ~20 members on Mainframe, SQL, Unix and other internal tools
  • Created Process Maps to illustrate & communicate work flows for teams and other internal/external stakeholders
  • Collaborated with Developers to review testing of changes & Unix script manual run

Client Relationship Management

  • Conducted scoping of problems & performed root cause analysis to generate targeted business insights for clients
  • Coordinated with key clients and initiated measures to understand their requirements for delivering effective solutions

Quality Assurance & Documentation

  • Executed Quality Analysis for mainframe jobs & collated querying results from Sybase to conduct further analysis
  • Drafted & reviewed business-related documentation including mapping & validated BRDs as per client requirements


It's not an ugly wall of text anymore. The points remained the same - merely classifying them into relevant sub-headings (or buckets as we call them) made a world of difference.

To take it a notch further, bold important phrases and words within each point to make the recruiter's job even easier, and give your business analyst resume a facelift!

Education Section for Business Analyst Resume

The Education section is also often underrated like the Personal Details section we talked about earlier.

It's just the Education section, right? Jot down the degrees and you are done?


Each and every section in a resume is prime real estate and it's up to you to make the most judicious use of it. You can mention only the degrees and there won't be anything wrong with it, or you can take it a step further.

BA - Economics (Hons.) University of New York

This is pretty much how the Education section would look like in most Business Analyst resume. Again, nothing technically wrong with it, but check this out:

BA - Economics (Hons.) | University of Syracuse | '14 - '17 | GPA 3.9/4.0

  • Excelled in modules on Analytics and Financial Management
  • Established the EcoSoc Quiz Club & organized its first ever State-level Quiz Contest which saw the participation of 80+ colleges and 300+ teams
  • Organized a Symposium on 'Socio-economic Challenges of the 21st Century' for the Economics Society of UoS
  • Won the 1st Prize in the Inter-college Debate Competition on 'Government Bailouts - Boon or Bane?' out of 70+ participants.

There's a marked difference in these two examples. The latter example might look a bit unreal to replicate for everyone, but the idea is to elaborate any project that you did or competitions that you participated in.


Additionally, if there's a certain overlap in some modules/coursework which you studied in college and the profile which you are targeting, include that as well.

HIRATION PRO-TIP: Mention the GPA only if it's higher than 3.5, you can skip it otherwise.

Business Analyst Resume: Projects

A project section should not include generic project description in the business analyst resume. Instead it should include specific details of your contribution along with statics in the project section.

Here are some tips to write Project section in the resume:

  • Create a new section in the resume and name it as "Key Projects", "Academic Projects" as seems necessary
  • Enter your projects by number such as Project 1, Project 2, etc.
  • For each project, write tech stacks & date of project initiation & completion.
  • Write your contribution & accomplishments with suitable numbers in single line bullet points.

Business Analyst Resume Project Example:

Project 1: Predicting the Success of an Upcoming Movie | Tech Stack: Oracle, JavaScript, PHP
Developed a business analysis model to predict success of an upcoming movie by analyzing historical data of the success rate of production house, actors, and directors

Business Analyst Resume: Certifications

Acquiring business analysis certifications are the best way if you want to get ahead in your career.

When mentioning the certifications on your resume always make sure that:

  • The certification is valid in the country you are applying for the job.
  • Make sure that the certificate will not expire at the time of interviewing for the job

Here are some common certification course for Business Analysts:

  • Certified Analytics Professional (CAP)
  • IIBA Entry Certificate in Business Analysis (ECBA)
  • IIBA Certified Business Analysis Professional (CBAP)
  • IIBA Certification in Business Data Analytics (CBDA)
  • IQBBA Certified Foundation Level Business Analyst (CFLBA)
  • PMI Professional in Business Analysis (PBA)

Here is the format to write the business analyst resume certification:

Here are Hiration How to write certification on your resume 2021 guide to get a better understanding of this section.

Example of certification section in Business Analyst Resume:


Go to Hiration Online Resume Builder and create a business analyst resume for yourself.

Extracurricular Activities: Business Analyst Resume

Many people shy away from listing their high-school/college achievements. Sure, you don't have to reserve a separate page for those long-gone achievements in your business analyst resume.

However, it can be a great testament to your soft skills in an entry level business analyst resume.

For people with 10+ years of professional experience, there's very little meaning in listing out your achievements at under-graduate levels, unless they were plain awe-inspiring or something which still resonates with you.

For an entry level business analyst resume, you can mention a few significant extra-curricular achievements which you think might be relevant w.r.t the job that you are targeting.

For instance, if in college, you won a contest on preparing and presenting financial models and your current/future work profiles invariably involves that as well, you can go ahead and list that in glowing letters.

For other non-relevant extra-curricular achievements, a bit of research and smart work can go a long way.

For example, you are targeting a particular MNC and on its website, you find that the company has a separate tennis team and they regularly play against other companies.

If you have experience in playing tennis in your college or universities you can add it to your resume.



  • Team Captain | Tennis Team | University of Virginia | Jan '19 - Feb '20
  • Won 5 tournaments & received sports scholarship worth USD 5,000

Additional Sections in a BA Resume

When it comes to additional sections on a Business Analyst resume, most candidates will include it more as an excuse than with a sense of purpose. But it's an important section where you can add your additional relevant information such as known languages, interests etc.

It can be of particular importance in an entry level business analyst resume!


  • Interests: Reading, writing, traveling, music, volunteering
  • Languages: English & Spanish



Is business analyst a dying career?

Busines analysis is far from dying. According to U.S. Bureau of Labor Statistics (BLS), the opportunities for a business analyst job is expected to grow 14% from 2018 to 2028

What are some of the common questions that are asked in a business analyst interview?

Here are some of the common question for business analyst interview:

  • Explain what is UML and why it is used?
  • Can you explain what is SRS and what is it used?
  • What is BRD?
  • What is Requirement Traceability Matrix?

Business Analyst Resume Sample 1

A typical Business Analyst would love to stuff their resume with all the technical jargons they can muster.

And why wouldn't they? The profile is a seamless integration of business and technology.

Here is one of our business analyst resume examples:

Rita Markle
Business Analyst
IIBA certified business analyst skilled in forecasting sales & revenues while evaluating behavioral data to recommend strategies for improving user engagement & retention. Possesses diverse experience in conducting market research, generating reports on user behavior, and collaborating with the team and senior management to catapult business growth.
• Business Analysis & Strategy • Business Management • Revenue Forecasting • Market Research
• Tax Computation • User Engagement • Data Analysis • New Market Entry
• Report Generation • Budget Forecasting

Technical Skills: FreshBooks, QuickBooks, MS Office Suite
Dealey Gaming Co.
Start typing, then use the up and down arrows to select an option from the list
    Dealey Games is one of the leading mobile-based multiplayer games company in the USA
    Revenue Forecasting & User Retention
    • Forecasting the quarterly sales figures and revenues to devise new strategies for the company
    • Continuously suggesting tweaks and new features for improving engagement by 32% & user retention by 41%
    • Liaising with the gaming team of 25 to bolster user engagement and indulge more children/adults into gaming
    Research & Data Analysis
    • Conducting extensive research through 30+ white papers and published papers by industry thought leaders
    • Analyzing behavioral data to interpret funnels, engagement, retention, conversion, etc.
    Market Analysis & Reporting
    • Generating 5+ monthly reports based on user behavior and presenting the findings to the senior management
    • Operating market research to penetrate into the international markets
    • Assisting the senior business analysts in planning & executing the launch of 2 mobile games in the Asian market
    Greatechnologies LLP
    Start typing, then use the up and down arrows to select an option from the list
      An accounting firm with around 200 employees and servicing 1000+ clients in the USA
      Budgeting & Forecasting
      • Assisted in managing 50+ accounting transactions in a day and reconciled accounts payable and receivable
      • Facilitated budget projections and prepared financial statements while aiding in concluding balance sheet and P&L statements
      Financial Statements & Taxation
      • Published financial statements within a stipulated time-frame and ensured timely bank payments
      • Helped with computing taxes, preparing tax returns for 20+ clients, and auditing financial transactions & documents
      University of California
      Start typing, then use the up and down arrows to select an option from the list
        • CGPA: 3.75/4.0
        • ECBA - Entry Certificate in Business Analysis | International Institute of Business Analysis (IIBA) | Nov '20
        • Languages: English (Native), French (Fluent)

        Business Analyst Resume Sample 2

        Based on all the above tips around Business Analyst resumes, here's one of the business analyst resume examples which you can refer to.

        This business analyst resume sample will help you aggregate everything you have read in this guide on Business Analyst resumes so you can go ahead and make a killer resume for business.

        Value-driven, dynamic & detail-oriented Business Analyst with a track record of spearheading teams to scrutinize business operations across diverse sectors & deliver client-centric solutions. Proficient in deploying analytical and database tools to identify & fulfill client requirements within the framework of organizational objectives. Adept at collaborating with senior leadership to formulate long-term business strategies & preparing insightful reports to direct knowledge transfer.
        • Business Analysis •Root cause analysis •Tableau visualization • Team Management & Leadership
        • Process Optimization • Project Management • Issue Resolution • Client Relationship Management
        • Data Analysis & Visualization • Requirement Gathering •Stakeholder Management
        • Report Generation & Documentation • Delivering Presentations & creating Dashboards • Quality Control & Compliance
        • ITIL Foundation Certified | Sep '15
        • JIRA • Confluence (Project Management tool)
        • Microsoft Excel & VBA • Microsoft office suite
        • Tableau • SQL and SAS Linux/Unix Scripting ITSM - ServiceNow ticketing tool
        • Philadelphia, PA, USA
        • Phoenix, AZ, USA
        • Phnom Penh, Cambodia
        • Phan Thiet, Bình Thuận Province, Vietnam
        • Phagwara, Punjab, India
        Team Management & Leadership
        • Managing a team of ~10 and closely coordinating with Leadership while directly reporting to the Service Delivery Manager
        • Engaging in direct communication with clients over daily calls & emails while handling end-to-end projects
        Dashboard & Trend Analysis
        • Designing & developing different types of Dashboards using Tableau to keep a track of Tenant Management Operations
        • Developing forecast models for newly launched as well as pipeline product/modules based on VBA & MS Excel
        • Conceptualizing & implementing initiatives to effectively identify & formulate billing.
        Key Achievements
        • Coordinated migration of existing customer from one geographic region to other within 4 hours of downtime window
        • Enhanced customer experience and won Kudos from the Sr. Architect of the organisation
        • Philadelphia, PA, USA
        • Phoenix, AZ, USA
        • Phnom Penh, Cambodia
        • Phan Thiet, Bình Thuận Province, Vietnam
        • Phagwara, Punjab, India
        Team Management & Leadership
        • Spearheaded a team of ~5 and closely coordinated with ~5 Supervisors while directly reporting to the Manager
        Requirement Gathering & Code Resolution
        • Convened individual & group meetings to formulate ~15 functional, business & technical requirements on a weekly basis
        • Identified system requirements & transferred test cases to the Development team for ensuring successful code resolution
        • Conceptualized & implemented initiatives to effectively identify & formulate billing and accounts receivable requirements
        Data Analysis & Client Servicing
        • Independently assessed the client's insurance claim estimates from the insurance company & hospital's claim from client
        • Developed formula-based algorithms based on extracted information by examining legal insurance contracts of clients
        • Drove the healthcare simulation model by validating the legal contract post resolution of test cases via Tableau/Excel
        Key Achievements
        • Achieved a reduction of 6 person-hour per week by automating IP Medicare reimbursement for Rubixis Technologies
        • Philadelphia, PA, USA
        • Phoenix, AZ, USA
        • Phnom Penh, Cambodia
        • Phan Thiet, Bình Thuận Province, Vietnam
        • Phagwara, Punjab, India
        Operations Management & Server Support
        • Rendered assistance to the team for optimizing server health of ~400 clients including PotTV, Columbias and Define
        • Supervised the process of resolving client server failures while reporting to the Service Operation Head, USA
        Process Improvement & Customer Service
        • Coordinated with Departmental Managers & Technical Department Engineers to initiate & implement process optimization
        • Bolstered customer satisfaction(C-SAT) within 1 month by setting up system issue alerts & designing troubleshooting guides
        • Effectively computed the time required by the Operations team to identify and resolve diverse issues
        • Independently created an Excel-based tool & integrated it with Outlook to enable engineers prioritize clients
        Documentation & Client Servicing
        • Documented potential issues and convening monthly client meetings to initiate resolution of the same
        Key Achievements
        • Optimized resources by automating the operations process & reducing redundant work in Operations department by ~40%
        • Examined the processes & prepared reports to present the same to Service Head, Operations Head and Team Leads
        • Awarded 'Employee of the Year' by the CFO out of 30 nominations based on stellar leadership & excellent performance
        • Philadelphia, PA, USA
        • Phoenix, AZ, USA
        • Phnom Penh, Cambodia
        • Phan Thiet, Bình Thuận Province, Vietnam
        • Phagwara, Punjab, India
        Root cause Analysis
        • Identifying the ongoing issue by communicating to the US clients and providing resolution
        • Prepared knowledge-based documents to streamline operations & generated high-urgency tickets for Atria
        • Coordinated with managers across functions like IT Servicing, Quality Analysis & Customer Relationship Management
        Reporting & Issue Resolution
        • Identified issues, estimated issue resolution time & prepared reports by processing data queries on a day-to-day basis
        • Analyzed trends across operational events by deploying Service Now tool for reviewing dashboards
        • Generated reports by periodically extracting, compiling & analyzing data via MS Excel
        • Los Angeles, CA, USA
        • Los Gatos, CA, USA
        • Los Banos, CA, USA
        • Los Ángeles, Chile
        • Los Mochis, Sinaloa, Mexico
        Enter text here..

        • Durango, CO, USA
        • Durham, NC, USA
        • Durban, South Africa
        • Durham, UK
        • Durango, Mexico
        Enter text here..

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        Business Analyst Resume Sample 3

        Key Takeaways

        To recap what we just talked about:

        • In most cases, a reverse-chronological resume format will triumph over all others. But just to avoid confusion, have a look at your own trajectory and see if a functional or combination resume format might serve your purpose better.
        • If you are an entry-level Business Analyst, you can go for an Objective section on your resume. For all other cases, it's better if you have a Professional Summary section instead.
        • Have a separate section for Technical Skills under your Key Skills section, while keeping both the subsets strictly in accordance with the Job Description.
        • A Master CV is how you crack the job-hunt process in the long run. A well-documented Master CV which you periodically update (even when you are not looking for a job, especially when you are not looking for a job) is how you can customize your application according to the JD, instead of sending a generic analyst resume everywhere.
        • Make sure that you are using the Princeton formula wherever you can. It's a sure shot way to highlight you accomplishments and showcase the impact which you were able to deliver. Additionally, highlighting and assigning sub-headings to each section will work wonders for your Business Analyst resume.

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