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Managed the front office, including answering multi line phones and directing calls to the correct department
Managed the front office reception area and directed all visitors
Managed multiple accounts and handled customer complaints, questions or issues
Managed patient's appointment schedules
Managed all aspects of the office, which includes greeting patients and visitors
Managed customer service and office operations for a multi state region
Managed customer accounts for the largest provider of electronic mail systems in the U
Managed customer service and scheduling of all appointments for the day
Managed incoming and out-bound calls for the department
Managed a busy call system and assisted with the processing of all new and renewing customer orders
Managed receptionist schedule; Assisted with the development of new employee orientation
Operated cash registers and scanners to process customer transactions, returns and exchanges; answered customers' questions about products and prices
Operated the telephone console to receive and forward messages
Operated a multi phone lines to schedule and resubscribe appointments
Operated the front counter cash registers and processed creditdebt payments
Operated all office machinery including computerized cashier
Answered phones and took reservations for customers, made sure that all guests received their reservations, and assisted with all guest issues
Answered multiple telephone calls daily and assisted with scheduling of patients
Answered a high call-line system and routed all phone calls to the appropriate department
Answered all incoming and made outbound phone call to patients and doctors
Processed customer payments and maintained a high standard of service for all customers and employees
Processed applications for new hires
Processed client's applications for credit cards and other forms of payment
Processed daily reports and issued badges to employees, vendors
Performed a wide range of administrative tasks including filing and data entry
Assisted in the receptionist areas and file organization, as well
Assisted with the daily operations of a high-end boutique hotel
Assisted guests with questions andor requests, handled incoming phone calls and directed them to the appropriate person
Assisted residents with daily living skills, such as cooking and cleaning, bathing
Assisted and greeted clients, scheduled patients for appointment
Assisted client with scheduling appointments
Assisted in the reception area by greeting patients
Assisted clients with scheduling and filing, answering multi phone system
Assisted residents with ADl, feeding and toilet
Assisted other reception staff with clerking and copying, filing
Assisted call center with processing of incoming and returning customer's orders
Assisted with reception duties including greeting visitors and directing phone calls to the appropriate person
Assisted with the reception and processing of all customer inquiries
Assisted the doctor with patient's appointments, took messages and scheduled patients for their next appointment
Assisted office manager with reception duties
Assisted callers with inquiries regarding the organization, products andor service
Assisted walk-in clients with their questions and needs
Assisted management with all incoming and outgoing mail, answered phones
Provided excellent service to customers and associates by greeting them with a smile and answering any questions they had
Provided quality service to customers, and answered any customer inquiries
Provided a friendly and professional environment for patients
Provided detailed messages to call center
Provided high quality, timely customer support to clients and their families
Provided accurate and timely response to customer questions
Helped organize and maintain the receptionist desk area, which included greeting and assisting customers, responding to customer inquiries and complaints
Helped in the office with patient's insurance claims, and filing
Helped maintain the reception area and answered questions about the facility
Helped create and implement a system for the company to keep track of incoming and out going mail
Helped set up and break down of meetings for the department
Helped with the filing of paper documents
Helped in the preparation of new patient files and updated the patients' records
Helped distribute mail to the proper departments, assisted with data entry
Helped assist with the filing of documents and answered any question
Helped patients with billing, payments and any other concerns
Helped create and update the website, answered phone lines and directed visitors to the correct department
Helped prepare and deliver letters to clients, visitors
Helped set up and take down the receptionist areas
Helped them with any issues that they may be facing
Handled all phone inquiries from customers and vendors regarding billing issues
Assist patients with questions, filing and data inputting
Assist with the development of policies and procedure
Assist the public with information about services andor programs
Prepared and processed incoming mail
Prepared new client information, processed payments and updated account
Prepared for and completed the day-to - Day operations of a high volume call center
Prepared documents for scanning; Handled all outgoing calls and emails
Prepared meeting agendas and coordinated with other departmental managers
Maintained a positive and professional demeanor at every call, while maintaining a high level of customer service
Maintained and organized patient charts
Maintained customer service by greeting and directing call to the correct person
Maintained all incoming and outgoing calls, including greeting clients
Maintained high level of confidentiality in all matters related to the client
Maintained call log and provided customer support to all customers and employees
Maintained confidentiality of bank and personal records; screened telephone inquiries
Maintained friendly and outgoing personality while interfaced with patients
Maintained daily log of incoming and out-coming visitor badges
Maintained customer accounts by providing accurate and up keep of all accounts
Maintained front office area Assisting with filing and faxing
Maintained calendars and appointments for the CEO, Vice Presidents of Sales and Human Resources
Maintained contact with patients via email and fax to obtain necessary information for billing
Maintained a professional demeanor at the front counter and in all departments of the hotel
Maintained a clean and orderly work area, including the receptionist desk
Maintained accurate records of incoming and outgoing correspondence
Maintained customer service by responding to inquiries and complaints; screened calls for appropriate department
Maintained daily logs of incoming and outgoing mail, including the distribution of incoming and out going packages
Maintained cleanliness of office and reception areas, greeted visitors
Maintained daily contact with all clients, visitors and employees
Maintained contact with clients and other departments to resolve any issues or problems
Developed and implemented a new system for the office to process incoming calls and emails
Developed a database of all contacts and appointments for the company
Developed a system for tracking and distributing mail to the correct recipients
Developed and implemented a system for the receptionists to keep track of supplies and inventory
Developed new customer relationships and established long term business partnerships, including new and existing clients
Developed an excel program to assist in the preparation of mailings
Developed an efficient system for filing and maintaining records of visitors
Developed positive customer rapport and provided excellent service in a timely manner
Developed an excel database for the department to use in order for the staff to keep track of their time
Developed the receptionists schedules
Developed reports for clients to assist with billing issues and payment arrangements
Developed processes and systems for the department; developed training programs and procedures
Developed excel spreadsheet to manage office inventory and purchase requirments
Developed a new system for the office to keep all incoming and out going faxed documents
Developed spreadsheets to organize and track the status of all new and existing customers
Developed excellent customer relations, and maintained a high degree of confidentiality, while providing exceptional customer care
Developed the first computer-generated filing systems for all incoming and out going documents
Developed spreadsheets to keep records of incoming and received calls, assisted with the preparation of reports, and handled all incoming calls
Developed the scheduling system for all incoming and out-going patients, including patient registration
Developed excellent customer relations, and maintained a positive work environment for the entire team
Developed customer service and communication strategies
Developed customer service and retention strategies
Organized the reception area, greeted customers and routed them to the appropriate staff member
Organized client appointments and maintained appointment calendar for the entire company
Organized weekly meetings with the hiring managers to review and update the hiring manager's daily schedule
Organized monthly staff schedules and delegated assignments to employees based on workload
Organized daily office activities for the receptionists to ensure efficient and timely operations
Coordinated with doctors and nurses to ensure that patients' appointments were scheduled and in a timely manner
Coordinated with other staff and clients to provide information in response
Coordinated appointment scheduling and managed all incomingout going calls
Coordinated special events and prepared agendas
Designed and created a welcoming, friendly atmosphere for guests and employees
Designed an Access Database to manage and maintain the information of all employees and visitors
Designed and created a welcoming, friendly environment for guests to enjoy their meals
Designed an effective and friendly filing process for incoming correspondence and documents
Designed & created a system to manage the flow of visitors & employees to the facility
Designed a new system for the office to track and report on the status of all incoming and outgoing calls
Ensured accurate and efficient filing of patient charts
Ensured a positive and friendly atmosphere for visitors, employees & guests
Ensured timely and courtly service to guests; Assisted in the development of a positive and friendly working atmosphere
Ensured superior service to guests and staff by responding promptly to guest inquiries
Ensured customer satisfaction by responding to inquiries and providing quality customer care; Mailed out mail to customers andor other departments
Ensured accurate and complete documentation of all mail
Ensured quality customer care by responding to all incoming telephone calls
Reviewed and verified patient demographics
Reviewed and updated customer accounts
Reviewed and updated patient's medical history
Directed and coordinated the daily flow of visitors and employees to the appropriate staff member
Directed customers to correct person
Directed callers to correct departments
Served in the role of a liaison between clients and the company
Served as a customer liaison for the entire department