Medical Receptionist Resume: Sample and Free Template [2020]
Use these Medical Receptionist Resume Sample Bullets to create your Resume and land your dream job. All of these can be accessed for free in our in-product Medical Receptionist resume templates. Explore them below.
Search Medical Receptionist Resume Bullets for your Resume:
Answered patient calls and directed to the proper staff
Answered questions about the clinic and other services offered by the clinic
Answered multiple telephone calls daily and transferred to proper staff members
Answered customer's phone and directed calls to proper staff members
Managed and coordinated the reception area for busy physician practice, including greeting visitors and directing them to the correct employee
Managed the front office, including greeting patients and scheduling follow-up calls
Managed multiple phone line system
Managed daily operations of the clinic
Managed multiple lines and provided customer support for the clinic and staff
Managed patient's charts; assisted with medical record filing
Managed a busy office and assisted with reception duties including answering multi line phone and scheduling appointments
Managed a busy call queue and directed all calls to the correct employee or supervisor
Managed patient accounts and insurance payments
Managed multi-phone system and directed call to proper department, assisted with scheduling of appointments and maintained appointment diary
Managed appointments, verified ins and out patients
Maintained and organized medical records
Maintained accurate and detailed records of all appointments
Maintained contact with patients, families and other health professionals to provide information and resolve problems
Maintained files and logs of patient's appointments
Maintained clean and organized office, including answering phone lines and filing
Maintained contact with clients and vendors to schedule meetings, conferences
Maintained accurate and up keep of all medical files and charts
Maintained contact with customers and employees to ensure customer service
Maintained all office files for the company, and all incoming mail
Maintained daily contact with doctors, registered patients for procedures
Maintained an accurate and timely schedule of all patient care, including appointments
Maintained confidential client records and updated clients with information about the facility
Maintained records of all patient care, treatment and other pertinent data in patient's charts
Maintained contact with patients to answer questions and address problems
Maintained all records and medical charts
Maintained an accurate and up to date filing of medical records, including patient and physician information
Maintained cleanliness of office and reception areas, prepared patient for exam and procedures
Maintained patients charts and filed medical records in a professional manner, assisted with medical billing and insurance verification
Provided patients with detailed medical records and information regarding the treatment of their conditions
Provided transportation to and from doctor appointments
Provided a safe and comfortable patient experience for patients, family members and staff
Provided quality patient service by answering phones and assisting with billing questions
Provided information to customers, employees and other persons requesting services
Provided information to clients and families
Provided patient and physician education on the proper procedures and protocols for patient examinations
Provided information to patients regarding the status of medical insurance
Provided excellent customer services to all customers, and provided information on the products available
Provided outstanding customer care and service to customers, processed payments for merchandise and maintained a clean work environment
Provided assistance to the office staff by scheduling and canceling patient's appointments
Provided assistance to the receptionists and other medical professionals
Provided patients with the proper medical information and answered their questions about the hospital
Assisted with the scheduling of patients for appointments, and maintained the patient files
Assisted in the scheduling of patients for appointments, and maintained patient records in accordance with HIPPA guidelines
Assisted in the receptionist duties such answering multi line phones, filing and faxes
Assisted the doctor with minor surgeries and other medical needs, including but limited to; injections, venous and biopsy procedures
Assisted clients with billing, account information and payments; processed credit card transactions
Assisted call center with answering inquiries and providing customer support, processed payments for customers and maintained customer records
Assisted nurses with procedures, set up and break down of rooms, assisted with minor surgeries and procedures
Assisted with the reception and scheduling of appointments, as necessary
Assisted in the processing of all new and used car loans
Assisted customers with billing, service and account inquiries; processed payments, refunds or credits; and maintained accurate account files
Assisted and processed patient insurance claim
Assisted and directed visitors to the correct departments andor office
Assisted RN with procedures such as, ECTs and wound treatments
Assisted in the scheduling of patients for appointments, assisted in the scheduling of surgeries and procedures
Assisted the physician with minor surgeries, and procedures such as suture removal
Handled all customer service issues and concerns, handled cash transactions
Handled the processing of payments and maintained a balanced account for the bank, including all accounts payable and payroll
Handled cash, check & debitcredit transactions; Handled all incoming and receiving calls; Assisted with the preparation of all correspondence and reports
Assist with the scheduling of patients for appointments, and other clerical tasks
Assist in the processing of invosices and purchase order requests
Assist clients with scheduling appointments and answering questions regarding the services provided
Assist patient with scheduling, insurance billing and other office tasks
Processed customer transactions and maintained a high standard of clean and orderly checkout area
Processed patients insurance payments and entered data into the patient database
Processed credit card transactions and maintained a safe environment for customers and staff
Responded to all incoming phone inquiries and requests for medical records
Responded to all phone and in person request for patient information
Responds to all calls in a professional and efficient way
Responded appropriately to the physical and developmental disabilities of children, adolescents or elderly patients
Responded promptly to customer inquiries and resolved issues in a professional manner
Responded in a professional manner to patient's requests and questions
Responded for and resolved customer complaints, questions or requests in a timely and professional matter
Responded for all incoming calls and transferred to the proper person
Responded to all customer requests for information and services, including billing inquiries
Responded professionally and efficiently to all inquiries, complaints or questions
Responded appropriately to the emotional needs of clients and
Responded and processed incoming calls
Responded in a courterly and timely matter to the needs of patients and staff
Responded to all inquiries and concerns from the patient, family members or physicians
Responded as necessary to inquiries from the general and specific clientele
Responded via phone to patients' requests for appointment
Responded calls to the public regarding patient care, billing and other inquiries
Responded via telephone to all incoming calls and inquiries regarding the status of patient care
Responded within 24-hour deadline to all customer service inquiries, including billing and payment issues
Operated the cash registers, processed payments and balanced the register
Operated computer to input data into database; assisted with patient registration and insurance verification
Operated various cash register and scanners to process customer transactions, including checks and credit cards
Operated as a liaison between the patient and insurance company to resolve billing discrepancies
Operated multiple computer programs to record and distribute messages
Operated cash registers to accept customer payment and make adjustments as necessary
Operated all equipment in a timely and professional manner to ensure the best possible quality of care for each resident
Prepared daily bank deposit, maintained and updated filing systems
Prepared meeting minutes and agendas for the Director of Nursing and other staff members
Prepared financial reports for the Director of Human Resource and other departments
Prepared patients for examinations; Assisted with procedures, injections and minor surgeries
Prepared daily reports for the office, and maintained a clean receptionist area
Prepared the patients for their appointments
Prepared client charts for next days appointments, and filed all medical documents
Contacted insurance carriers to obtain prior authorization for tests and procedures
Contacted customers to follow up on orders or status of order
Conducted research and analysis of patient demographics to identify and assess the needs of patients
Conducted telephone surveys to determine the most cost effective and economical method of collection
Conducted pre and after-shift phone calls to ensure that all customers received outstanding services
Conducted follow up visits to verify insurance coverage and benefits for patients
Conducted customer service and billing calls
Conducted client interviews and maintained records
Contacted prospective clients to discuss financial aid and enrollment status, prepared applications for financial assistance and assisted with the processing of student loan payments
Contacted providers to verify patient eligibility and schedule follow up visits
Contacted clients to verify and respond in a professional, efficient manner to all inquiries
Contacted clients to obtain additional documentation
Contacted and processed credit applications for new patients and maintained files
Contacted clients to verify their medical history and update information on their insurance policies
Contacted patients to confirm and update appointments
Contacted prospective students and faculty to schedule interviews
Contacted patient's to verify their insurance coverage and obtain authorization for procedures
Collected customer payments and prepared them for billing; Assisted with the preparation of monthly reports for management
Completed paperwork for new patients
Completed initial assessment and treatment plans
Completed insurance verification and billing
Completed paperwork for new clients
Completed a daily checklist of the patients rooms and equipment
Completed new patient registration and billing
Reviewed insurance coverage and benefits
Reviewed charts for completeness and filed records in alphabetically
Reviewed daily appointment sheets and made necessary adjustments to accommodate the needs of patients
Reviewed client charts and medical history to ensure proper documentation and authorization
Reviewed and verified all work was in accordance with policies and procedures
Reviewed all accounts for proper documentation and processed payment to the appropriate parties for reimbursement
Reviewed patients insurance coverage
Reviewed patients charts and made appointments for the day with doctors
Reviewed past and future payments to determine the reason for delinquency
Reviewed claims for eligibility and deniability
Reviewed documents for proper coding
Reviewed incoming and received mail for proper postage
Reviewed patients insurance and deductibility
Reviewed files and other documentation to determine completness of information and accuracy
Reviewed new patients and verified eligibility for insurance benefits; Maintained accurate records of patient care
Reviewed the patients charts for any missing or incorrect medical history
Reviewed insurance claims and made necessary adjustments to patient account
Reviewed client's insurance, deductibles and possible payment options to ensure that the best possible plan was offered
Reviewed client's insurance and medical records to ensure they are in good standing
Developed and implemented a new system for the office to process all incoming and outgoing correspondence
Developed a strong rapport with the patient and their family
Developed new patient files, and updated existing patients
Developed new patient files, processed medical claims and assisted with billing
Developed Excel spreadsheet to track all incoming and outbound mail
Developed highly effective filing systems and maintained electronic medical record
Developed relationships with physicians, patients and their family
Developed procedures for the reception area to accommodate incoming patients, including greeting and directing them to the correct departments, and answering any other inquiries
Developed detailed itineraries for each visit, and coordinated with the physician to ensure patient's needs are being met
Developed and implemented a scheduling process for the reception area; Assisted with patient flow and maintained a professional appearance
Developed a new appointment scheduling procedure for the clinic to ensure that all patient appointments and follow-up calls would take priority
Developed patient care flow by scheduling and assigning rooms for appointments; Ansured that patients' needs are addressed and understood
Developed new procedures for patients to receive their medical treatment and assisted with the preparation of their medical treatment
Developed excellent communication with customers and employees, including the general public
Developed client relationships and ensured satisfaction with service rendered by the client
Developed effective communication style with customers and employees to increase
Developed procedures for the office to run efficiently, and trained new employees in the use of computer systems
Developed Excel spreadsheet to record and report on outstanding receipts
Developed relationships with patients to provide quality patient services and answer questions
Developed customer relations and resolved issues with outstanding bills; Assisted customers in finding the right product for there specific situation
Developed excellent customer relationships through exceptional communication and follow ups with patients
Developed and maintained a filing systems for the company, including all necessary paperwork
Developed, maintained and managed a database of all patients' insurance and financial documents
Developed strong customer relations, and maintained a high degree of confidentiality, while handling all aspects related to the business
Developed schedules for staff to cover shifts, Coordinating with doctors and nurses to ensure that all patients receive the proper care
Developed care plans for residents with chronic and persistent illnesses
Developed relationships with physicians to provide excellent customer care, and maintained a clean environment
Developed rapport with clients and families
Developed customer service training for all new employees, trained and mentoring staff on proper procedures, customer relations
Developed customer service and problem resolution skills, as a result of excellent customer care
Developed appointment schedules for the following day, and assisted with any special requests
Supervised 6 employees and provided excellent service to patients
Conferred to patients and family regarding medical history
Conferred directly with clients to provide account status information
Conferred with physicians and nurses to discuss status of procedures, medications or treatments
Conferred w patients and their representatives to obtain additional details of their medical records
Conferred for information on patients' medical history and drug interactions
Verified and recorded the accuracy of all information in patient records
Verified that information in the patient record is up to par with the provider's
Verified insurance eligibility for all new and current residents; Assisted with the daily living of residents
Verified that information in the patient account system is up -to-dated and correct
Verified all insurance coverage for patient's
Verified each patient insurance and benefits
Made appointments for customers to come in and pick up parts
Made sure all the rooms are ready for patients to be admitted and discharged
Made reminder calls to customers and answered any question or concerns they may have
Communicated effectively with doctors and other healthcare team member to appropriately coordinate patient flow
Communicated directly with physicians and other medical personnel to schedule appointments and maintain accurate records
Communicated daily with clients regarding status of their appointments and progress
Communicated all emergencies and requests to appropriate medical staff members
Communicated between patients and physicians to ensure that patient information was correct and up to par
Negotiated with patients and insurance carriers to obtain proper authorization for procedures and tests
Negotiated payment plans with customers and maintained a positive working environment
Negotiated pricing with suppliers, and maintained a high standard of customer service and professionalism
Negotiated billing and coding for all services
Negotiated a new billing system for the office, and trained new employees on the system
Negotiated with clients to ensure the highest quality of services, and to provide the most cost-efficient services
Negotiated a contract with the company to obtain a full time receptionists position
Negotiated all vendor payments and maintained accurate accounts payable files
Negotiated all billing and payment issues
Assisting with the scheduling of patients for appointments, filing and faxing
Assisting Physicians with patient exams and surgeries
Assisting call center with scheduling patients for the day
Assisting with the reception and scheduling of appointments for the patients
Assisting in the processing of new patient files and insurance information
Assisting call center with questions andor problems regarding the call center
Assisting with patient registration
Assisting in the preparation of invoicing and processing payments for the company
Assisting in the processing of new patients and entering information into the system
Conduct phone surveys to obtain feedback on the customer
Coordinated with the office manager to ensure all patient needs are met
Coordinated the flow of information between departments
Coordinated daily with the office staff to schedule patient visits and appointments
Coordinated transportation for patient to and from doctor visits; Assisted with medical records and patient registration
Reconciled insurance claims and collected co-pay
Demonstrated ability to work independently and in a fast-pace environment
Demonstrated expertise in patient care and follow up
Demonstrated a strong work ethic and commitment to customer satisfaction, while maintaining a high degree of confidentiality
Demonstrated effective customer relations skills by answering questions and resolving issues
Demonstrated knowledge of telephone and front-line reception duties by answering patient inquiries, taking messages and routing call to proper staff
Demonstrated expertise in handling a wide range of incoming and receiving calls, scheduling appointments for patients and maintaining medical files
Demonstrated great communication, customer care and interpersonal skill to assist customers with questions and issues
Demonstrated ability to work well with others and communicate clearly
Demonstrated expertise in customer support and problem solving, as well
Demonstrated proficiency in the ability to handle a high-volume of inbound and outgoing calls while maintaining a calm and professional manner
Demonstrated strong communication and customer support skills, including telephone etiquette
Demonstrated a high degree of confidentiality and discretion in the handling of sensitive patient and medical information
Demonstrated success in managing busy medical office, scheduling patients and answering multi-lined phone system
Demonstrated success in meeting and surpassing customer expectations while maintaining a professional attitude
Demonstrated flexibility in handling high-volume of patient
Demonstrated skill in handling multiple phone lines and taking patient medical history
Screened and directed phone calls; Maintain office equipment and supplies; Assisted with receptionist area, including answering multi line telephone; Filed and maintained records of patient care
Screened potential clients for eligibility and assisted with the application of insurance
Screened incoming phone calls and forwarded to the proper staff member
Screened new applicants for employment
Screened all patients for medical needs
Screened applications for accuracy and eligibility, verified employment history
Screened clients for admission to the hospital
Screened patient calls for medical insurance coverage