It Support Specialist Resume: Sample and Free Template [2020]

Use these IT Support Specialist Resume Sample Bullets to create your Resume and land your dream job. All of these can be accessed for free in our in-product IT Support Specialist resume templates. Explore them below.

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  • Provided training and assistance to the customer
  • Provided a wide variety of support to the client and their users
  • Provided technical assistance to the IT department in support of all hardware and peripheral equipment
  • Provided technical assistance to the customer in resolving network and server issues
  • Provided technical assistance to the Network Operations Manager and other IT Support personnel
  • Provided assistance to the Office of Personnel Security and Defense Contractor Office (PODCO).
  • Provided training and technical guidance to the team members on all systems and applications
  • Provided troubleshooting and technical assistance to end- users
  • Managed all incoming and outgoing phone lines
  • Managed customer accounts and provided support for over 200 users in a call centers environment
  • Managed and coordinated network support for the company and other IT departments
  • Managed all network and LAN support for the organization's network infrastructure
  • Managed daily office activities for a team of 5 technicians and 2 support staff
  • Managed network infrastructure for the entire company, consisting of approximately 200 servers
  • Developed and maintained a comprehensive network of over 200 computers and servers
  • Developed a system to track and report on the progress of all Printer Support Technicians
  • Developed, maintained and updated the MS Office 2010 environment, including all Microsoft applications and databases
  • Developed training manuals and procedures for the department, which were used to develop and implement new procedures
  • Developed new and updated existing software for the department, and trained new staff
  • Developed procedures for the creation of a DHCP Server for the company
  • Developed & implemented a new process for the installation of a new peripheral device
  • Developed relationships with customers, contractors and other vendors to provide support for the company
  • Developed and implemented a comprehensive, multi -disciplinary approach to support the IT infrastructure and services
  • Developed a new training system for the department, including a new training plan and procedures
  • Developed new and updated policies, processes & systems to meet the needs of clients
  • Developed the IT infrastructure for a $2 billion global business unit
  • Developed new and modified systems to meet the changing demands of business
  • Developed procedures for the migration of all users to new server
  • Developed user profiles for the new servers and implemented a migration plan
  • Developed & implemented a mobile-friendly application for the Apple iOS platform that allows customers to view and access all of the company-issued iOS devices
  • Developed solutions for the VMWARE infrastructure and provided training to the IT Support staff
  • Developed and maintained a variety of software packages for the company
  • Developed a new process for the MACOS to provide support and troubleshooting for the MACOS
  • Developed, implemented and tested a new software solution for the network infrastructure
  • Developed an android app for the company to help with their Android devices
  • Developed an application to provide a remote support for the company
  • Developed an application to automate the process of managing and troubleshoots network devices
  • Developed procedures for the installation of new hardware and operating systems, as well the maintenance of all network and peripheral devices
  • Developed & maintained a comprehensive database of over 500 users
  • Developed standard operating procedure for the workstation, and trained new employees
  • Performed database and application administration
  • Performed a variety of technical and administrative duties to assist the Director of Information Services with administrative functions
  • Created new processes and procedures to stream line the process and improve accuracy of data
  • Created the user's manual for all new and updated systems
  • Created and implemented a system to manage the user account and access to all the information
  • Created new routes for customers and provided customer with the proper information to get them on the right routes
  • Installed all new equipment and maintained the router for all of our customers and contractors
  • Installed new software and modified the old
  • Installed new software and peripherally connected to the company's servers and work stations
  • Designed and developed a network of servers, switches and other peripherals for the organization
  • Designed a system to track and monitor the performance of all laptops
  • Designed an enterprise-wide, multi user desktop support solution for the entire organization
  • Designed and developed a system to manage the inventory of over $1 billion in equipment
  • Designed a system to provide the information systems for a new company
  • Designed a new computerized inventory system for the entire company, including a system for tracking and reporting of the entire inventory
  • Designed the system to provide a high-level of support for the entire network
  • Assisted with the setup and maintenance of Dell servers
  • Assisted with the implementation of a web based system for the company's IP Provided support to all customers in the United Kingdom and Canada
  • Assisted the Network Engineer with troubleshoots and repair of network equipment, including Cisco routers and firewall
  • Assisted users with troubleshooting and technical issues on Apple devices
  • Assisted clients with troubleshooting and resolving hardware, operating systems
  • Assisted and trained staff in the development of a comprehensive training program for the Information Systems Support Specialist
  • Assisted and trained staff in the operation of a computer system
  • Assisted and trained new employees on the VPN and provided technical support for the company
  • Assisted end-user with technical issues and troubleshoots
  • Assisted end-user with configuration of the DHCP Server and configured it to work with the client
  • Assisted System Administrator with daily operations of the company
  • Assisted with the development of a computer system for the department
  • Assisted in the creation of a database for tracking the number of users and servers in the organization
  • Assisted with the creation of a database for tracking the number of users and their availability
  • Assisted the client with configurable DNS and IP addressing for the client, configured and maintained DHCP servers for the company
  • Assisted the Director of Sales with daily operations, training new employees and providing excellent guest service
  • Assisted Network Administrations with the setup of DNS servers
  • Assisted network administrators with the creation of a web based training program for the network
  • Assisted a variety of users with the creation and administration of a variety software applications
  • Assisted with troubleshot and repaired hardware, including laptops
  • Assisted staff with daily operations of the computer
  • Assisted users with troubleshot and resolved hardware, operating system issues
  • Assisted clients with the installation and configuration of various applications, hardware & software for the company
  • Assisted users with technical problems and provided support for the Windows XP and Vista systems
  • Assisted students with troubleshot and resolved hardware, application software issues
  • Assisted clients with their ADLS, bathing and feeding
  • Assisted with the creation of a web site for the department, which is used by all departments
  • Assisted all customers with troubleshoot and repair of their router, including installation and configuration of new equipment
  • Assisted in the maintenance of Cisco router and network equipment, as well troubleshooting of Cisco router and networking equipment
  • Maintained records of incoming and outbound shipments
  • Maintained client accounts and provided technical assistance to customers with their wireless devices and services
  • Maintained and repaired all equipment in the plant, and maintained all records
  • Maintained the network, performed system backups and maintained the security of all data
  • Maintained an accurate and up keep of the software
  • Maintained an accurate log of the daily work and repairs
  • Maintained computer and hard disk storage for over 500, 000 users
  • Maintained and updated the MS Office Suite
  • Maintained the network and servers for a small, privately held software development company
  • Maintained, repaired and replaced all hardware including hardwarescreens, desk tops and printers
  • Maintained daily records of work orders, equipment maintenance status and repairs performed
  • Maintained, troubleshooter and repaired all network related issues for the company
  • Maintained daily, monthly reports and logs of the system
  • Maintained records of personnel and supplies, equipment inventory
  • Maintained software and network security
  • Maintained hardware and network equipment
  • Implemented the use of a computer to track the status of all incoming and outgoing mail
  • Implemented an Oracle based system to manage the daily, monthly and yearly reports for the company
  • Implemented an Oracle based system to track and report on the status of all tickets
  • Implemented an application to track and monitor the progress of all users
  • Implemented all new hardware and operating systems for the entire organization
  • Implemented new system for all employees to track and maintain the status of each employee
  • Implemented several changes to the system which improved efficiency and decreased the number of errors
  • Projected to become the most successful and cost efficient project in the organization
  • Support Center (SCS). Supported the IT department in all phases of the IT project life cycles
  • Supported the development and implementation of a comprehensive IT support plan for the company's business units
  • Supported and troubleshot all IP issues for the entire organization
  • Supported IBM's IT infrastructure and systems, supporting the Information Technology Department and its customers
  • Supported network and server infrastructure for the company
  • Supported PC's and servers in a variety of applications and environments
  • Supported the implementation of a VMWARE infrastructure for the company
  • Supported a wide array of clients, from Fortune 100 to large corporations and individuals
  • Supported several projects in the area of Networking
  • Supported the development of a database for tracking the inventory of over 100,00 pieces
  • Supported and maintained the network, servers & applications for a small, medium and high-volume medical office
  • Supported multiple projects and provided support to the Information Security Division (ISC) and other IT organizations
  • Supported multiple Cisco switches and servers
  • Assist in the development of new software and procedures for the company's computer systems
  • Assist customers with troubleshooting and resolution of their network
  • Assist members with questions regarding the use of our products and services
  • Assist user with technical questions and issues regarding the device
  • Assist end users with issues and questions
  • Built custom software for the scanner to track and record customer orders
  • Built an android app for the customer to use
  • Built an application to automate the process of entering, updating and deleting customer's personal information
  • Built computerized database for the department, including tracking of personnel and equipment
  • Built and maintained network infrastructure for the entire facility
  • Utilized a wide range of technology tools to provide technical assistance and support for the Information Technology Department
  • Utilized Google Play, Microsoft Outlook and other software to provide support for the Android mobile devices
  • Utilized various tools to troubleshooting and resolving network problems, including troubleshoot hardware and software, troubleshoots network issues
  • Utilized various computer systems to support the entire organization, from desktop to laptop
  • Utilized knowledge of Windows XP and Vista operating system to perform daily tasks and troubleshooting
  • Utilized my skills in networking to help the team achieve goals
  • Utilized HP Openview to configure and manage the network, including VPN configuration and troubleshooting
  • Utilized an android phone to manage and update the Android device
  • Utilized an enterprise VPN solution to connect clients and users
  • Utilized various tools to troubleshooting and resolve problems with the DHCP server and other systems
  • Utilized computer skills to troubleshooting and repairing computers
  • Utilized Microsoft Word to organize and distribute mail
  • Utilized the Microsoft Project Management Suite to create and update the project schedule
  • Utilized the latest technology to provide a secure environment for all users
  • Utilized a wide array of computer programs to provide customer with the best service possible
  • Utilized PC and network to provide remote support for over 500 users
  • Utilized SAP to create and update user profiles
  • Utilized my knowledge of the PC and its peripherates to provide support for the customer
  • Utilized UNISPF to configure and maintain network devices, including routers
  • Utilized computer systems to enter data into the system and to perform data input
  • Utilized Active directory and Microsoft Office to manage all user data
  • Utilized Excel to enter and maintain data for the department's monthly reports and other documents
  • Utilized software to perform routine data analysis and troubleshot hardware, software issues
  • Utilized Windows XP and 7 to install software
  • Utilized various software tools to troubleshoots and fix issues with the software
  • Utilized multiple systems to manage and maintain the daily operation of a multi-line phone system
  • Utilized my knowledge of the Information Technology industry to help customers with technical issues
  • Utilized multiple systems to manage and support the Information Security (IT), IT Operations and Support Services (IOP) functions
  • Utilized and maintained the latest hardware, operating system updates and software patches
  • Utilized network management software to troubleshoots and provide support for over 100 servers and workstation's
  • Utilized IBM Rational Unified Database to create and manage user accounts
  • Utilized and maintained the following software Android, Chrome OS and Firefox
  • Utilized computer skills to provide technical support for the entire organization, from initial setup to deployment
  • Conducted weekly status calls to all customers and provided updates on status of their accounts
  • Conducted all necessary training for the Printer and other equipment
  • Conducted in depth research and developed a detailed analysis of the current IT environment and recommended solutions to meet the needs of business and technical customers
  • Conducted initial and follow-up on customer requests for service
  • Conducted onsite and remote desktop training for end-user
  • Conducted technical and operational reviews of the system to identify and resolve issues, provide solutions to problems and ensure compliance with applicable laws, policies and procedures
  • Conducted training for the entire staff on all software and network issues
  • Conducted analysis and developed reports to identify trends, opportunities and risks
  • Conducted technical training for all users
  • Conducted on-call 247 status calls to support the customer
  • Conducted extensive research and developed a comprehensive database of customer service and sales data
  • Led team of 4 technicians in the development and deployment of a new Cisco router
  • Led all technical and administrative support for the company
  • Led multiple teams of IT Support Specialist in the implementation of a Windows NT2000 environment
  • Led project to implement a web based system for the company's IT Support department
  • Led development of a new system for the company to track and report on the number of users and servers in the company
  • Led teams of IT professionals in the creation and maintenance of IT infrastructure, including network and application software
  • Led implementation of a new software application for the department, which included a new user interface, and an application for the company to track and report on the status of their laptops
  • Led a crossfunctional teams of IT, Business and Operations personnel to ensure the timely and accurate delivery of critical business processes and procedures
  • Led and directed the implementation of a comprehensive network management solution for the entire organization
  • Led multiple teams in the migration of all client-side applications to the new server
  • Led multiple teams of up to 10 employees in the creation of a LAN infrastructure for the company
  • Led cross functional efforts to improve the customer satisfaction and retention of customers through effective sales and service
  • Led efforts to streamlining the workflow of all printers and software
  • Led an enterprise level project to migrate the legacy application from Windows XP to WinNT
  • Led teams of 10 to 12 IT Support Professionnels in the development of ITIL-based training and documentation for the entire company
  • Led a team of 10+ people in the installation, maintenance and repair of Windows NT2000XP work stations
  • Led and directed the implementation of a comprehensive, integrated network management and security program for the entire organization
  • Led development of a system to track and monitor the status of over $100M in IT assets
  • Led an effort to migrate the company from a paperless to an electronic document processing system
  • Led cross-deposition of IT Support Services and Operations to ensure optimal utilization of resources and maximum productivity
  • Led several projects to enhance the customer's overall understanding of their wireless network
  • Designed and developed a system to manage the daily operation of a large-format printer
  • Served a wide range of customer support and administrative duties for a large, multi -million dollar manufacturer of computer systems
  • Served the client with troubleshoots and configuration of the client's server
  • Served customer with a variety of technical support and problem resolution
  • Served customer with a variety of technical and clericial tasks
  • Served and maintained the VMS for all of our clients
  • Served in the role of a Tier 2 support technician
  • Served clients with hardware and operating systems
  • Served as a primary liaison between the client and IT department
  • Served on the Help desk for all hardware and Software
  • Served an active and growing company with a diverse customer population
  • Served and maintained the iOS platform for a variety of customers
  • Served as the liaison between customers and IT Support staff
  • Served on the Help desk for a variety of clients
  • Served multiple roles in the development of a web based application for the Department of Homeland Security
  • Served clients in a call-center setting
  • Served various roles in the development of a variety software applications for the Department of Homeland Security
  • Developed and managed a new, highly-efficient system for the entire network
  • Coordinated and maintained the workstation for all employees and contractors
  • Coordinated with the IT Support team to ensure all issues were resolved in a quick and efficient fashion
  • Coordinated between the printer and other printers to provide the most efficient and accurate service to the customer
  • Coordinated projects with other departments to support the IT infrastructure and services
  • Coordinated over 50 remote users to provide technical assistance and support for the network
  • Coordinated efforts with the customer to ensure timely and efficient response of technical problems
  • Coordinated efforts with the Help desk to provide a solution for the Helpdesk
  • Coordinated new hardware and system upgrades
  • Coordinated efforts with the Information Systems Security Group to identify and mitigate threats
  • Coordinated efforts with other team leaders to develop and execute strategic IT initiatives
  • Coordinated a team of IT Support Specialist to ensure that the team was providing support to all users
  • Coordinated daily and monthly server support activities for the organization
  • Trained new hires on the workstation and desktop environment
  • Trained new staff on TCP and IP policies, protocols
  • Trained to perform all aspects of the system, from initial setup to installation and configuration
  • Trained employees on the use of Cisco routers and firewall
  • Trained and managed a group of 15 employees to ensure the highest level of customer support
  • Trained over 200 new staff on the Windows 7 Operating system
  • Trained to troubleshot and repaired laptops
  • Trained employees on the new systems and how to troubleshot issues
  • Trained employees on proper usage of the Cisco ASA and Juniper VPN systems
  • Trained the staff on VPN and how to troubleshot the issues
  • Trained and certified in DNS administration, configuration management
  • Trained and mentoring staff on new features, software and procedures for the company
  • Trained over 100 new users on the use of Android devices and how to navigate the website
  • Trained as a Systems Engineer and was responsible for the installation of new hardware and operating systems
  • Trained, mentoring & coaching staff on the development of a team to ensure the highest quality of customer satisfaction
  • Trained, mentoring new staff members and provided guidance to ensure proper implementation of all policies and procedures
  • Started in the office as a server and was quickly moved to the server role
  • Started with the team as a Desktop support Specialist and moved to the team as a Desktop Support Analyst
  • Started a company to provide network and software services for the company
  • Started and managed a team of 8 support technicians in the field
  • Started and managed a team of 5-7 people in the development and implementation of a new software system for the Department of Homeland Defense
  • Started and managed a team of 5 support technicians in a 247 environment, providing technical support for a variety of clients
  • Started the company from scratch and grew to a full-service, multi -functional team of Windows NT, XP and Vista users
  • Started up and maintained a network of servers, routers and switches
  • Started to use the new system and worked with other team members to get the application running
  • Started as a part of the team and moved up to a fulltime position within the company
  • Started with the team and became a part of the leadership team
  • Started a company from the beginning to end in a new environment
  • Started the company from scratch and worked with the customer to get them into a working environment
  • Started with a single point of contact for the company and worked to build a team of over 20 employees
  • Started up and maintained a Windows NT server, running on UNix and Solarwinds
  • Started off as a technician and was quickly moved to a support technician
  • Started and maintained a web based application for the department
  • Started up and managed a new IT Support Department, which consisted of over 200 personnel
  • Started to work in the IT department, and worked with a variety of clients
  • Started new software and developed a system for the software
  • Started training for new users and trained them on the new OS and how to install it
  • Completed all tasks in a fast paced, deadline-oriented environment
  • Completed several training programs to advance from a Technical Lead Technician to the Senior Information Systems Analyst
  • Completed all required tasks for the Router and performed troubleshot issues
  • Completed a variety of administrative and technical duties, which required the ability to work with a variety of different operating system environments
  • Completed multiple tasks to provide a high-availability and fast, reliable network for the company
  • Completed various projects for the Cisco IMS and Nortels routers
  • Completed daily tasks and projects in a fast- paced environment, while maintaining high standards of quality and efficiency
  • Completed work orders for new and existing servers
  • Completed a series of projects to enhance the overall quality of life for patients and their family members
  • Helped in the implementation of a VPN for all the clients
  • Helped build and deploy a web-enabled mobile app for the company
  • Helped implement and manage the workstation for a new server
  • Helped coordinate and manage the daily activities of a staff that supported the organization's goals and objectives
  • Helped build and manage a team of 10+ employees to support the IT department
  • Helped train and develop new users on the VMS system
  • Helped develop and test a variety of applications for the Office 365 and Outlook
  • Helped in the implementation of a Cisco Router and configured the routers to be used by all users
  • Helped develop and execute a successful migration of the Dell laptop to a newly acquired HP server
  • Helped users with technical support and software installation for their PCs
  • Helped maintain and repair Cisco, Norteo routers
  • Helped maintain the organization and security of all files, data entry and records
  • Helped troubleshooting and resolving problems with personalcomputer software, hardware and peripherals
  • Helped design and build a system for the company to provide a more effective and accurate system for the entire department
  • Helped with the creation of a new department and created the training materials for new hires
  • Helped to maintain the Printer's equipment and performed other tasks assigned by the Maintenance Supervisor
  • Helped in the implementation of a new system for the company's network
  • Helped in the installation of new routers and other components
  • Helped the company to improve their customer satisfaction by implementing a more effective system for the customer
  • Helped troubleshoots and resolve issues with the Cisco routers and firewalled switches
  • Helped build and deploy a web-enabled system for the Department of Defense
  • Helped manage the daytoday activities of a staff consisting primarily in the areas of data entry and customer support
  • Helped implement new hardware and operating system for the laptops
  • Involved in the design, implementation and support of a wide variety IT projects
  • Involved in the development of a system to manage the inventory of all incoming and outgoing shipments
  • Involved with the implementation of new hardware and peripheral upgrades
  • Involved on the development of a web-enabled system for the company to manage and track all the users
  • Involved in the design of a new system for the company to support all of their PCs
  • Involved as a part of the IT team to resolve issues with the laptops
  • Established a database of over 200 customer service agents and their contact information to track customer service issues
  • Established an automated ticketing and escalation process for the entire organization
  • Established procedures for the maintenance of all computer hardware and operating systems
  • Established an excellent working relationships with customers and staff to resolve issues quickly
  • Established a team of 10-20 associates to perform all aspects of the customer service department
  • Established work flow and priorities for the project, which involved coordinating with other departments and vendors to meet the requirements of each client
  • Established customer service and problem-resolution processes to resolve technical issues
  • Established new customer base and maintained existing clientele by providing exceptional service
  • Established an effective and reliable system for the MAC to support all of its clients
  • Established an effective and professional network of professionals, contractors,. Provided technical and operational support to the Department of Homeland Security
  • Established a new system for the entire organization to track and manage all incoming calls
  • Wrote new procedures for the router to support new and old customers
  • Wrote and implemented a system to track all incoming and outgoing mail, including the delivery of all outgoing packages
  • Monitored and reported on the progress of all assigned equipment and ensured that the work performed was in accordance with the requirements of applicable policies and regulations
  • Monitored system and application performance to ensure compliance with applicable standards and procedures, including hardware configuration
  • Monitored daily activities of the Helpdesks and Support Technicians
  • Monitored multiple databases to ensure that information is up and current
  • Monitored and troubleshot all issues with the Cisco IOS and Juniper Networks
  • Monitored multiple computer networks, servers and printers to provide accurate information
  • Monitored user's computers, network and printer usage to detect problems
  • Monitored and reported on the performance of all network, system and application servers
  • Monitored the daily activity of all servers and worked with the IT team to resolve problems
  • Monitored all incoming and received calls for the company's Customer Service Department and provided information to call center staff
  • Monitored network performance and resolved any problems that may occur in the network, including virus removal and application crashes
  • Monitored daily operations of the department, ensuring all personnel are properly trained and equipped to perform their job responsibilities
  • Monitored work of the team to identify and address any potential issues
  • Monitored client progress and maintained a high degree of accuracy and efficiency
  • Monitored client progress and made appropriate adjustments to achieve client satisfaction
  • Monitored unit level data and reported to the Unit Supply Supervisor
  • Monitored and maintained the daily operation of a computer system
  • Monitored, configured and managed the DNS servers for all users in the organization
  • Monitored all network operations to identify and mitigate risks, vulnerabilities or potential threats
  • Monitored PC's for performance and provided support to the PC
  • Monitored computer systems and network infrastructure for the Department of Defense
  • Monitored multiple computer networks to provide support for the organization
  • Promoted and maintained a high standard of service to customers and associates
  • Promoted as a member of the team to assist in developing and implementing the new system
  • Participated in the implementation of a computer system for the Department of Defense (DoDA) and other agencies
  • Participated as a team member in the implementation of a system to track and report on the status of all system changes
  • Participated and supported the development of a system for tracking and reporting of the status, performance or impact on customer service
  • Participated with the implementation of a Windows XP operating environment for the company's IT staff
  • Participated actively in the development of a Windows Server 2008 environment
  • Participated to assist in the design and development of a variety software applications for the company's printers
  • Participated & assisted in the implementation of a Windows XP based application
  • Participated daily in the development of a project management tool for the company's IT infrastructure
  • Participated with the team to implement a system for the department to track and report on the status of all work
  • Participated in a multi project to improve the performance of a VPN server
  • Participated in the implementation of a system to monitor the scanning of scanned documents
  • Participated actively in the design of a system to provide the support for a variety of applications and databases
  • Participated for the creation of a training program for the company's IT staff
  • Participated & assisted in the design and development of a web-based training program for the Department of Labor
  • Participated the implementation of a PC upgrade from the old system to a newly developed Windows XP environment
  • Participated on the project teams to implement a LAN for the organization to support
  • Participated as a team leader in the implementation of a new system for the department
  • Participated and assisted in the implementation of a VMS for all the clients
  • Participated with the implementation of a new VMS
  • Participated, coordinated and participated in the implementation of a new system for the company
  • Participated actively in the implementation of new software and procedures
  • Participated actively in the planning and implementation of new products, upgrades or enhancements
  • Participated for the implementation of a new software application for the company's Information Systems Department
  • Participated daily in the implementation of a VPN for all users in the US and Europe
  • Deployed new software and hardware to the customer
  • Deployed over 1 million systems and equipment to support the Defense Information Systems Command (DISC) and the Defense Intelligence Systems Agency
  • Deployed a Windows NT Server 2008 environment to a new location
  • Deployed all new hardware and peripherally supporting the entire network
  • Deployed hardware and operating systems to support the organization
  • Deployed new scanners to the field and trained employees on how to use new scanners
  • Deployed software and firmware for the company
  • Deployed on a 247 schedule to provide Tier II Support for the entire company
  • Deployed and configured the Domain Name System for all of the clientserver
  • Deployed Windows NT and XP to all servers