Guest Services Job Description For Resume: Sample and Free Template [2020]
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Answered all phone lines, scheduled reservations for guest services
Answered questions about menu selections and make-up recommendations, while maintaining a positive and professional attitude
Answered and screened all telephone, in person requests for service
Answered phones, greeted customers and assisted with questions regarding the hotel, guest registration and room rates
Answered telephones and provided customer service to all clients
Answered questions regarding the benefits of Vision and other products
Answered an average of 100+ calls daily by providing customer support and resolving issues
Managed a staff of 10 employees and managed the daily operation of a high volume, fast paced call centers
Managed incoming and outbound phone call traffic
Managed over 200 guests in a timely and efficient fashion, ensuring that each guest receives outstanding service by maintaining a positive attitude and greeting every customer
Managed up to 50 customer transactions daily, ensuring all customers received outstanding services
Managed all aspects of the front desk operations including guest relations and customer service
Managed customer accounts and ensured that all transactions are completed accurately and in a satisfactory fashion
Managed reservations, handled payments and made sure all rooms were cleaned and ready for guest arrival
Managed daily office operation and personnel
Maintained and repaired customer's computers
Maintained all customer files, processed credit applications and maintained customer files
Maintained all personnel records, and performed security checks on the premises
Maintained all hotel and guest accounts
Maintained an accurate and up to-to date list of all guest services
Maintained friendly and efficient customer interaction Maintain a positive attitude and demeanor at the cash register
Maintained friendly and efficient customer interaction, assisted with all cash handling procedures
Maintained 100 percent customer satisfaction rating for the entire store, including all customers
Maintained records of all reservations and payments made by the guest
Maintained and updated all client files
Maintained the front-office and back office operations of the company
Maintained and updated the hotel guest bookkeeping, room assignments and reservations database
Maintained office equipment by removing and repairing defective items
Maintained high standards of professionalism and courtesy with guests, employees & vendors alike
Maintained 100 percent customer retention and service satisfaction rating, including a 100-point sales increase
Maintained excellent communication with all clients and staff members to insure all needs and concerns of the client are being handled in a professional, efficient and timely manner
Maintained daily call center logs for each agent and assisted with the daily processing of new hires
Maintained up todate and current security procedures for assigned client accounts
Maintained quality standards in food service and guest interactions; Assisted in the development of a positive guest relations program and ensured the smooth running of a restaurant
Maintained a high standard of service and customer relations; Assigned to various locations in the US and abroad to perform various tasks
Maintained the front lobby and guest rooms
Maintained confidentiality of bank and customer information, including the security of personal and professional data
Maintained accurate records of room status, reservations and incomingout going
Maintained high standards of service during fast paced environment; Maintain a positive work relationship with coworkers and management
Maintained up-to - date knowledge of store polices and service level
Maintained daily contact with the guest and their guests to ensure a pleasant experience
Maintained database of over 500 security personnel and ensured compliance with company security policies and regulations
Provided customer support for all hotel departments
Provided exceptional service to customers by providing a high quality of customer service, answering inquiries and resolving complaints
Provided assistance to the customer with any issues or questions
Provided guests with a pleasant experience and answered questions about the hotel's amenities and features
Provided high level of customer support to internal and client customers
Provided accurate and timely information to guest, guests' families and management regarding hotel amenities, services & rates
Provided excellent guest experience by assisting customers with purchases
Provided guests with excellent dining service, and assisted in the preparation of their meals
Provided accurate and efficient processing of cash transactions for all customer accounts
Provided friendly and professional assistance to all guests in a timely manner
Provided excellent customer services to clients, and assisted with the coordination of client meetings
Provided first level customer assistance to customers with questions and concerns regarding the use of security systems
Provided support to the customer by answering any and everything they may need
Provided friendly customer services to all customers, processed cash and checks
Provided customers with a quick and efficient service by providing information about the hotel's amenities, including making recommendations upon check-in and checkout
Performed data collection for the purpose of collecting and reporting on guest satisfaction, sales performance and other key indicators
Assisted with the registration process for all new and current clients
Assisted in the preparation of food and serving guests, maintained cleanliness of dining area, and ensured cleanliness in all stations
Assisted the Director of Sales with all administrative tasks, such as filing and answering phone calls
Assisted call center with customer inquiries and resolved issues in a timely manner, including but not limited to; billing inquiries and account adjustments
Assisted clients with questions regarding the Affordable Health Plan (AHP) and other benefits
Assisted Guests with making reservations and answering any inquiries they had
Assisted Customers with questions and complaints, processed credit applications
Assisted and provided information to customers, employees or other interested parties
Assisted hostess by answering phone, taking orders and serving food
Assisted supervisor with scheduling and coordinating appointments, maintained office equipment
Assisted customers with their purchases and returns, answered questions about products
Assisted on the front desk with guest check in and out, answered phone calls for the hotel and assisted guests with their reservations
Assisted management with scheduling and coordinating appointments, answered telephonic inquiries from customers and employees, maintained office supplies inventory
Assisted customers with billing, account inquiries and general information regarding their accounts; assisted in the processing of customer orders and returns
Assisted with the coordination of guest service events
Assisted the Mail Clerk with sorting and distribution of all outgoing mail
Assisted clients with scheduling and maintaining appointments, assisted clients with scheduling and maintain appointments for their clients
Assisted guests with any special needs
Assisted agents with the creation of a security system for the company
Assisted housekeepers with laundry duties
Assisted supervisor with the coordination of daily operations and customer satisfaction
Assisted all customers with any and every need they might encounter
Assisted with the planning and implementation of hotel services for the guests, including guest registration and room assignments
Assisted in the preparation of correspondence, memorandems and other administrative documents
Assisted the housekeeper with laundry, dust and sanitize the rooms as well
Assisted the hotel manager with all aspects of the day-to -day management and operations of the resort
Assisted customer with their account information, provided excellent Customer Service
Assisted residents with daily needs such as laundry and cleaning
Assisted agents with the completion of their duties, as well
Assisted guests with any needs and questions, answered multi-lined phone system
Assisted management with the day to night operation of a high-volume restaurant
Assisted students with questions, problems and concerns regarding accounts
Assisted incoming customers with billing inquiries, and resolved customer issues in a timely fashion
Assisted callers with their inquiries, concerns and requests
Provide technical assistance to agents and clients regarding the vision plan
Provide quality customer care to all guests
Assist hotel staff with guest inquiries and requests
Assist all guests with reservations and rooming arrangements
Assist management with scheduling of hotel reservations and guest service requests
Maintain accurate and detailed records of guest services performed
Handled and resolved customers issues with credit cards
Handled client complaints; resolved conflicts between employees and customers, maintained a professional tone at all times
Handled the reception area and provided information to guest as needed; Assisted with the preparation of food and drinks for the dining area, including serving food and drink to guests
Processed travel requests for guests and vendors
Processed requests for service, and maintained records of services provided
Processed and prepared all incoming guest reservations
Processed client's applications for insurance benefits
Processed requests for information and maintained records of all calls
Operated a POS terminal to process customer payments and maintained a clean work area
Operated the front counter, including answering phone and taking orders
Operated an automatic switchboard to receive and relay incoming telephone calls
Operated an efficient and courtial service to all guest
Operated the switchboards and answered all calls, greeted guests
Operated various types of office automation systems
Operated a cash drawer to itemize and complete an average of 60 customer
Operated the cash registers to itemize and complete customers' shopping
Operated an automated call system to answer incoming customer service calls, and provided technical assistance to callers
Operated an automated system to record, track and analyze customer orders
Manage reservations and ensure that guests have a great time at the hotel Maintained a positive and professional relationship with all guest
Prepared all bank deposit slips and daily cash reports, including the balance of all bank accounts
Prepared reports and spreadsheets for senior managers
Prepared, maintained records of rooms and services
Prepared for and participated in various meetings, including the Annual Meeting of Housekeeping and Maintenance
Prepared sales reports for upper Management, and processed all cash transactions
Prepared for and participated in meetings with the hotel staff and guests
Prepared for and completed annual audits, including the review of financials, insurance coverage and benefits
Prepared for and participated in the annual training of employees
Prepared a variety of meals for residents and guests in a clean, sanitize environment
Responded to customer inquiries and requests in a prompt, efficient manner; maintained accurate records of all inquiries and complaints
Responded to customer inquiries and requests for service
Responds to all incoming phone inquiries and requests for service
Responded to inquiries and complaints from hotel guest
Dispersed information to the proper department for further investigation; Assisted in the development of new policies and procedure for the security team to use
Responded quickly to requests for service and ensured customer needs are met
Responded in a professional manner to guests requests and complaints; Assisted in the development of a new guest service policy and procedure
Responded directly to customers inquiring about the status of orders andor inquiries
Responded with a positive attitude to any and every guest
Responded efficiently and courteous to all guests' requests
Responded to all guests requests and questions in a prompt, efficient manner
Responded effectively to guests' requests and questions, while providing a positive experience for guests
Responded effectively to customer inquiries and requests in a prompt, efficient manner; Researched and responded to customer requests for service andor product information; Assisted in the development
Responded phone and in- person to inquiries about reservations and hotel services, including but not limited to; room charges and check in fees; answered questions about hotel policies and procedures
Responded directly to guests' questions and concerns in a prompt, efficient manner
Responded appropriately to the unique circumstances of customers and their situations
Responded quickly and effectively to customers inquiring about payment plans, account balances and other inquiries
Responded immediately to requests for guest services
Responded via telephone to customers' inquiries and concerns about the availability of services and billing
Responded all customer questions and addressed issues in a prompt, efficient and friendly manner
Responded via phone and eMail to inquiries about the availability of hotel accommodations, reservations and travel information
Responded to customer requests for room service and house keeping services, including cleaning of the lobby and bathrooms
Responded quickly and efficiently to the needs of guests and employees, including responding to telephone inquiries and providing quality guest services
Responded with a high standard of customer satisfaction and service
Responded immediately to guests needs and concerns, including requests for room reservations andor special accommodations
Responded as needed to incoming customer calls and emails regarding billing inquiries
Helped with the development of a hotel management program
Helped with the setup of rooms and assisted with the guest check-in process
Helped in the preparation of food for customers
Helped maintain a positive customer service attitude and always kept a positive work ethic
Helped resolve issues with customers and provided customer support for their accounts
Helped create and maintain a safe work place for all associates
Helped maintain a positive and friendly environment for all guests, employees and vendors
Helped resolve customer issues and concerns, including guest service inquiries
Helped to create a fun and friendly atmosphere for the customers
Helped in the training of all employees on how to properly handle cash and credit transactions
Helped patients with any needs and concerns
Helped resolve issues with customer service, and provided excellent guest experience
Helped maintain a clean and orderly checkout
Helped resolve issues with guests' reservations and assisted in booking hotel rooms for guests
Helped create and manage the Guest Services department for a high-end luxury hotel
Helped answer phones; Ansued guests with reservations, room requests and other questions
Helped manage the guest registration system and ensured guests received the best possible guest experience
Helped clients with questions about vision insurance and how to apply for the plan
Helped maintain the front end of a high-traffic, multi line switch board
Helped plan and schedule all meetings, conferences & luncheques for the VP of Sales and Marketing
Helped train new hires on the cash register and helped with customer complaints
Helped set up and take down of the cashiers, assisted with customer inquiries and complaints
Helped train new hires on the company policies and expectations
Helped ensure that each client receives outstanding guest services by providing a positive dining and experience
Helped establish and implement a positive work atmosphere, including greeting and assisting customers in a friendly, efficient and timely fashion
Contacted customers to verify and confirm account activity
Contacted prospective clients to discuss how specific events might be of interest to their guests
Contacted patients to schedule appointments and verify inservice information
Contacted potential clients to discuss the benefits of a particular event
Contacted external customers to verify and update security policies
Contacted providers to obtain payment on delinquent claims, and made collection calls to collect on outstanding balances
Contacted guests to discuss status of reservations and assisted with the resolution of guest complaints
Contacted existing and new clients to schedule reservations for the entire resort
Contacted vendors and clients to schedule appointments for mail
Contacted prospective customers to demonstrate services and solicit new sales
Conducted weekly meetings with agents to review and analyze performance
Conducted sales presentations and provided information about the company
Conducted phone calls to clients and other employees
Conducted in-depth investigations of customer accounts to ensure that all payments were made in a prompt and accurate matter
Conducted sales calls to customers and prospects
Completed a daily pre and Post Trip inspection of hotel rooms and equipment
Completed the following tasks for each customer
Completed a daily pre trip checklist to include any and all necessary equipment needed to ensure guest safety
Completed customer transactions and maintained a clean work area, including the fitting rooms and sales floor
Completed required training and provided assistance to guests in the hotel's guest service desk
Developed and implemented a new customer retention plan for the entire company
Developed strong relationships with customers to ensure a high customer retention rate
Developed an effective training program for new hires, and provided training to existing employees
Developed relationships with clients and their representatives to provide exceptional service
Developed strategies to meet customer's financial goals and service level agreements
Developed effective relationships with guests and employees to increase
Developed highly effective working relationships with all levels of staff, guests and management
Developed business plan to increase sales and revenue by selling additional services to existing customers
Developed and implemented a system to ensure the delivery of outstanding customer service by providing a high level of product awareness and customer satisfaction
Developed new customer relationships and established rapport with customers by telephone and in writing
Developed an effective and productive team to provide superior Customer Support
Developed strong customer relations and rapport with clients by greeting, assisting and directing customers to the appropriate departments
Developed strong customer relations by handling all incoming and receiving correspondence
Developed effective working relations with all parties
Developed procedures for the cleaning of rooms and guest room, including the maintenance of all equipment and facilities
Developed and implemented a system to track all incoming and outgoing shipments, including the proper handling of all shipments
Developed a strong relationship with the guests and their family members, as well the hotel staff
Developed new business by developing and maintaining existing relationships with guests, providing excellent guest services and building long term customer relations
Developed processes and policies to ensure that employees follow established policies and guidelines
Developed customer loyalty by offering products and service to existing customers; Assisted with the development of new accounts
Developed positive customer relations, and maintained a high degree of customer satisfaction
Developed & implemented a strategic marketing plan to drive sales and revenue
Developed procedures for the cleaning of rooms and common spaces
Developed highly empathic customer service relationships with guest, team and internal departments
Developed effective training and performance plans for the security personnel
Coordinated with the Executive Chef to create and implement a new menu, created daily menus for the entire hotel, and managed all food service staff
Coordinated reservations for all guests and ensured the safety of guest
Coordinated work assignments and ensured compliance with established security procedures and policies
Coordinated all customer and associate inquiries
Coordinated with the sales force to ensure all customer requests were handled in a prompt and efficient fashion
Coordinated room reservations and maintained a clean, safe environment for all guest
Created, implemented and managed a comprehensive travel plan for the hotel's guests
Created and implemented a comprehensive training plan for the entire staff
Created reports for the management and sales staff to analyze
Created an inventory database for the housekeepers to track inventory
Created the registration system for guests
Created & implemented a system to ensure all incoming & received mail was routed to the correct department
Created an inviting atmosphere for all guests
Created new reservations and handled all guest complaints, requests or problems; Assisting with the maintenance of guest information and services
Created weekly schedules for employees to ensure they are following all policies and procedures
Reviewed and resolved complaints from agents, employees or clients
Reviewed and verified the contents of customer cash register and credit card transaction reports
Collect and process all customer information for the purpose of processing and submitting claims
Assisting customers with questions, problems and concerns regarding the security system
Assisting hostess with seating guests and taking their food order
Assisting in the preparation of reports and other documentation as requested by the client
Assisting in the processing of reservations and check out, as well
Assisting with the daily activities of a Guest Services agent
Assisting in the preparation of cashier checks and other monetary receipts, processing customer payments and other transactions
Collected information about customers' preferences to provide
Collected all payments and entered into the system for each customer
Collected customer feedback and Made reasonable procedure adjustments to maximize customer
Reviewed and verified the accuracy of information on all security reports
Reviewed all reservations and made recommendations for guest to the hotel
Reviewed accounts and charges with guests during the checkout
Reviewed work of employees to determine their competency and ability
Reviewed resumes and conducted interviews for the department's first-ever employee orientation
Reviewed daily reports to ensure all guest needs are being addressed
Reviewed hotel's policies and guest services to determine whether a particular guest is eligible for special accommodations
Reviewed work of other employees to determine whether improvements can
Reviewed housekeepers work and made sure that housekeeping standards were met and maintained
Reviewed credit report and financial information to ensure that the customer is satisfied with their service
Reviewed reservations and requests to verify details of guest needs and preferences
Reviewed reservations and provided feedback to the hotel staff on guests' needs and preferences
Reviewed the guests room reservations and provided recommendations to the hotel's guest and ensured all guests were provided with the correct information and amenities
Reviewed the daily activity of all associates and provided training to ensure that the associates follow all policies and regulations
Reviewed room reservations for guests and made sure all reservations had been processed
Reviewed room availability and made arrangements for guests to be accommodated
Reviewed charge entry and processed payment for services provided to customer
Reviewed and processed incoming calls for the Customer Care Representative
Reviewed credit reports and verified accuracy of information on guests' credit reports
Reviewed work orders and provided information on equipment, service or procedures to ensure proper installation
Reviewed room rates and charges for guests
Reviewed customer's accounts and made recommendations for security solutions
Reviewed hotel reservations and provided information about services, such as room charges and transportation
Made sure all the clients had a good time and were happy with their stay
Made arrangements for customers to have their vehicles inspected and insured
Checking in and out guest; Assisted with the preparation of guest rooms and other related areas
Communicated with clients to ensure their vision coverage
Communicated regularly with clients to provide status of their service requests
Communicated regularly with clients to provide accurate and complete account status
Communicated daily with clients to provide them the most up-dated information on their credit card accounts
Communicated professionally with patients to ensure that their requests and questions were answered promptly
Communicated effectively with vendors regarding payments, exchanges and adjustments
Communicated regularly with customers to provide information in regards of their insurance policy
Communicated regularly with hotel guests to ensure that their stay was comfortable and enjoyable
Communicated the importance of maintaining a clean and organized environment