General Manager Resume: Sample and Free Template [2020]

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  • Maintained the highest levels of accuracy and productivity in the company
  • Maintained store appearance and cleanness, assisted in the hiring process
  • Maintained accurate and up-to date knowledge of company's policies and service offerings
  • Maintained accurate and up-to date inventory of office equipment
  • Maintained training and certification records for the company's employees, and trained all new hires
  • Maintained full responsibility for all hotel functions including guest service and hospitality
  • Maintained knowledge of all products and service offered by the bank
  • Maintained records of training, evaluations and progress for each individual
  • Maintained full responsibility for the day to night operation of a $1 million dollar industrial can opener
  • Maintained the cleanest and organized work area in the hotel
  • Maintained customer relationships and developed sales plans to achieve goals;
  • Maintained strong knowledge of the business and market, while developing new strategies to increase market share
  • Maintained accurate and up keep of store, customer relations
  • Maintained effective and productive relations with the business partners
  • Maintained accurate and complete customer information on a monthly, bi-weekly and annual bases
  • Maintained a high standard of performance and professionalism in the areas of sales, service and merch
  • Maintained and exceeded monthly, weekly & quarterly goals for sales
  • Maintained high standards of service and customer relations, consistently met sales quotas and maintained a high standard of service
  • Maintained all aspects of the store including but limited to inventory control, sales floor management and customer relations
  • Maintained inventory, ordering and purchasing of all supplies
  • Maintained an average of 95%.
  • Maintained current knowledge of the market and industry trends in order to develop and maintain a strong relationship with the customer
  • Maintained training records and personnel information
  • Maintained staff, budget and payroll
  • Maintained accurate records of sales and inventory, prepared daily reports for the sales manager
  • Maintained credit reports and financial records
  • Conducted extensive research and analysis of market conditions
  • Conducted daily meetings with the sales department to review and approve all loan documentation
  • Conducted research and compiled statistical information
  • Conducted thorough reviews of appraisers' reports and recommendations for improvements in performance
  • Conduct extensive analysis of customer needs and recommend appropriate products or services
  • Assisted management with the planning and implementation of all company wide
  • Assisted management with the daily operation of a retail establishment, including but limited to; openingclocking of the establishment and closing procedures
  • Assisted sales and management with the creation of a strategic marketing plan for the company
  • Assisted managers with the daily operation of a small cleaning service
  • Assisted members with their mortgage loans
  • Assisted store managers in the training of associates on new policies and procedures, as needed
  • Assisted in the recruitment and training of all staff members for the department;
  • Assisted management with the planning and implementation of new business development
  • Assisted all customers with questions and complaints, handled money transactions
  • Assisted clients with scheduling appointments for meetings and conferences; assisted with travel, hotel reservations and transportation
  • Assisted buyers and lenders with all loan related inquiries and issues
  • Assisted all departments with the execution of marketing plans
  • Assisted on the hiring and firing of all staff;
  • Assisted in the planning and implementation of a hotel remodel
  • Assisted in the opening and management of a retail branch
  • Assisted the Executive Director with daily operations of the FOH
  • Assisted management with the development of a staff that included FOHA and HVLP
  • Assisted customer with their purchase of a home
  • Assisted managers in the management of their departments, while maintaining a positive and friendly environment
  • Assisted new hires with the development of a positive and productive team environment
  • Assisted client with the preparation of loan packages and assisted with the closing of loans
  • Assisted staff with the development of policies and procedure, including the creation of policies and procedures
  • Ensured compliance with company policies and standards, while ensuring the highest level of customer satisfaction
  • Ensured superior service by providing a positive environment for guests and employees
  • Ensured consistency of the customer service and quality standards of the store
  • Ensured all employees had the tools and knowledge to effectively provide the highest levels of quality service
  • Ensured compliance with company's financial and operating objectives by ensuring that all company policies and procedures are adheres to
  • Ensured successful implementation of the company marketing strategy, resulting in increased sales and customer loyalty
  • Ensured timely and efficient execution of daily tasks, while adhering to company policy and procedures
  • Ensured high levels of accuracy and efficiency in all customer transactions, while maintaining a positive and friendly attitude
  • Maintaining an accurate and up to par record of the business
  • Maintaining the highest standards of quality and customer satisfaction; Developed a strong working knowledge of the company and products
  • Maintaining team morale and performance
  • Provided customer satisfaction by providing a high quality of food and service
  • Provided an opportunity for the team to meet and learn from each other, to share ideas and resolve issues
  • Provided oversight of daily operation, scheduling and training
  • Provided a high-end dining experience for all patrons
  • Provided a high-end guest experience by maintaining high standards of customer service
  • Provided strategic direction and oversight for the Hotel Management team
  • Performed various duties as a team leader and assistant store management
  • Inspected existing and potential new business
  • Inspected property for compliance with all state and local laws
  • Inspected dining and entertainment areas to determine guest satisfaction and ensured cleanliness of dining area
  • Inspected guests' room and ensured they had a great stay
  • Inspected and evaluated the effectiveness of all processes and programs, including the quality of service provided
  • Inspected the quality of work being done by the staff and made recommendations for improvements
  • Inspected existing loan portfolios to identify and evaluate potential credit worthiness
  • Inspected work areas and supplies to determine if work needs are being performed correctly
  • Inspected equipment and made repairs to maintain quality of work and safety
  • Inspected and maintained the facility to ensure compliance with state and local health codes
  • Inspected the work of employees and reported problems to supervisors
  • Inspected the work of employees to ensure compliance with work standards and customer service expectations
  • Inspected food preparation and service to ensure standards were followed
  • Assist clients with all aspects of the sales and service industry
  • Assist managers with the development of new hire orientation and performance reviews
  • Assist in the creation of marketing strategies and promotions to promote the company brand
  • Assist clients with travel and lodging needs
  • Assist team in the implementation of training and new employee development
  • Assist Director of Marketing with the creation and development of a new marketing campaign
  • Managed all employees and ensured that they are following company policy and procedures, as they relate to the work place
  • Managed and supervised a staff of 10-12 fitness professionals
  • Managed staff of 20 employees and oversaw daily operation of the store
  • Managed over $100 million in sales and marketing budget, including all financial reporting
  • Managed multiple departments and projects, ensuring that the project met all deadlines and budget
  • Managed over 200+ associates and employees, ensuring compliance with company policies and procedures
  • Managed an office of 15 people and oversaw their hiring
  • Managed multiple projects simultaneously; developed and implemented new strategies to increase sales and customer service
  • Managed and trained a group of 10-20 sales associates, ensuring that they met or exceed sales targets
  • Managed an average of 15 employees, ensuring all policies and guidelines are followed
  • Managed company's operations including payroll, employee benefits administration and human resource functions
  • Managed client relationships and developed strategic plans to achieve client goals and expectations
  • Provide direction and oversight to the department's budget
  • Provide management with information on employee relations issues
  • Inspects and analyzes work to determine if changes are needed
  • Inspected and analyzed the quality of work being completed by the team and made adjustments to improve the efficiency of work
  • Inspected and analyzed credit files to ensure that the loan was in compliance with federal and company guidelines
  • Developed, managed and implemented a comprehensive hospitality management system for the company's largest hotel
  • Developed, maintained and implemented a comprehensive customer satisfaction survey for the company's largest client
  • Developed new processes and procedures for the department, which increased productivity and reduced turnover
  • Developed positive customer relations through excellent sales and guest services, while maintaining a high standard of customer satisfaction
  • Developed an extensive customer base, which included a high level of customer satisfaction
  • Developed marketing and advertising strategies to promote the bank
  • Developed a strong working relationships with the staff to achieve optimum guest satisfaction, and ensured that all guests are provided with a positive and pleasant shopping experience
  • Developed new business relationships with existing customers, and increased customer satisfaction by 30%.
  • Developed strategic plans to increase revenue and customer service levels;
  • Developed business plans to meet the company goals, while providing excellent customer care
  • Developed an innovative and successful Marketing plan for the business to increase sales and profitability
  • Developed the restaurant to a successful level of customer
  • Developed strategic plan to achieve business objectives, and developed a strong team of sales associates
  • Developed strategic business relationships with mortgage lenders and commercial lending agencies
  • Developed highly effective and detailed reports
  • Developed new business and maintained current accounts for the largest manufacturer of medical devices in the world
  • Developed the menu and managed all aspects of the kitchen
  • Developed an effective and profitable accounting system that resulted in a 20 percent increase of sales
  • Developed & implemented new sales and marketing programs
  • Developed relationships with key suppliers and distributors to increase profitability
  • Developed all marketing plans for the company
  • Scheduled reservations for all guests and maintained a high standard of customer service during peak times
  • Scheduled the daily work of all employees and maintained a safe work environment by following policies and procedures
  • Scheduled weekly meetings with clients to discuss sales and promotions
  • Perform audits of financial reports to identify and reconcile any variance
  • Manage client accounts and maintain a professional working environment; Manage and coordinate all client appointments; Maintained a clean and safe environment for clients; Assisted in the development
  • Supervised all aspects of the sales process
  • Coordinated with the sales team to determine customer's wants and needs
  • Coordinated work schedules and delegated tasks to ensure timely delivery of services
  • Coordinated weekly meetings with the sales team to ensure customer satisfaction and productivity
  • Conducting presentations to clients on the benefits of a new mortgage loan
  • Created a system to track and report on the status of all projects and events
  • Created the first ever employee handbooks and trained new hires
  • Created work schedule for all new hires and maintained a high level of employee morale
  • Created and implemented a comprehensive, action-focused performance improvement plan
  • Created weekly schedule for employees to meet and maintain a clean, safe work environment
  • Created annual budgets and schedules for the company's Vacancy Department
  • Created new policies and guidelines for the department
  • Prepared reports and documents for the management of all financial matters
  • Prepared annual budgets and forecasts
  • Prepared all financial statements, budget and forecast
  • Prepared a variety of reports and documents for the Executive Vice President of Marketing
  • Prepared proposals for clients to secure loans
  • Prepared daily reports and spread sheet for sales team to analyze
  • Prepared the food for customers in a fast pace, clean environment
  • Prepared weekly sales report and maintained inventory of supplies, equipment
  • Prepared daily reports for the President and CEO, including sales volume
  • Prepared sales and profit statements for the entire company and maintained a balanced cash register
  • Helped to create a team that is highly organized and results oriented
  • Helped to recruit and train a new staff of 20+ employees
  • Helped with the development of a strategic business model for the company
  • Helped in the creation of a budget for all the employees
  • Helped the restaurant to become a more organized and well maintained restaurant
  • Helped in the planning and execution of all aspects for the hotel's new and remodel
  • Helped implement and maintain a new employee training manual, and trained all employees on company policies and procedure
  • Helped establish a more efficient and cost-conscious process for the company's inventory
  • Helped to implement and execute the new company policy
  • Helped to create a more organized and effective department by implementing a new process for the department
  • Helped customers with any issues that may arise during a tour
  • Helped in the creation of a successful, high quality organization
  • Helped in the planning and development of new store
  • Helped create and execute a sales strategy for the entire division
  • Helped achieve sales targets by identifying and developing key sales people
  • Helped set up and maintain a successful sales floor for the company
  • Helped implement and oversee the new Hotel Operations
  • Helped to develop and execute a new business model for the store, which increased revenue by 20%.
  • Helped customers with questions about the products and helped customers with their account
  • Helped to maintain a high standard of service for the guests and staff
  • Helped the store reach and maintain sales targets, while maintaining a high level of service
  • Helped create and manage the annual budget for a large, fast paced retail location
  • Helped create and manage a successful, profitable business with the goal of increasing revenue and profits
  • Helped plan and implement the annual marketing campaign for a new business unit
  • Helped build a successful, high-performing team of hotel management and administrative personnel
  • Helped coordinate and implement the annual corporate marketing campaign, including all aspects of the campaign
  • Helped train new hires; handled all aspects of the hotel operations; managed staff and guest satisfaction
  • Helped plan and implement a successful marketing strategy for the company's first-in, second and third party advertising agency
  • Demonstrated success in managing a diverse group of people
  • Demonstrated the use of a consultive selling style to achieve sales goals and objectives
  • Demonstrated expertise in the development of brand and marketing plans
  • Demonstrated the highest levels of customer satisfaction and service, including the ability to handle a variety of situations and resolve customer complaints
  • Demonstrated expertise in developing and executing strategic sales programs
  • Demonstrated proficiency in the use of a cash drawer and the ability to balance cash drawers
  • Demonstrated integrity and professionalism while serving as the primary liaison between guests, employees and managers
  • Demonstrated extensive experience in the development of strategic plans and strategies for the organization
  • Demonstrated leadership and team-oriented approach to business
  • Demonstrated the use of a consult-driven marketing strategy to drive sales and increase customer satisfaction
  • Demonstrated the use of cash, credit and automatic check cashing
  • Demonstrated a high standard of customer care and satisfaction through the development of a strong knowledge base and effective sales approach
  • Demonstrated knowledge of all hotel policies and service levels to guest
  • Demonstrated expertise in the development of a team, while ensuring the highest quality of customer service
  • Demonstrated effective sales and marketing skills, while demonstrating a positive attitude and willingness to assist customers
  • Demonstrated excellence in sales management
  • Demonstrated effective leadership, team-work and customer satisfaction in a fast pace environment
  • Demonstrated proficiency in the ability to manage a high level of customer service
  • Demonstrated ability to manage a diverse team of employees and provide excellent service to all guests
  • Demonstrated history of successful leadership and management
  • Demonstrated excellent customer relations, and maintained a positive working relationship with the customer
  • Demonstrated exceptional customer relations, developed and maintained a high level of client satisfaction and loyalty
  • Demonstrated track record of improving productivity, cost reduction initiatives and streamline processes
  • Trained staff on loan products and procedures, including underwriter review
  • Trained to sell and service the entire company
  • Trained to handle multiple tasks and manage a high-pressure environment
  • Trained over 20 employees, managed budgets and oversaw all operations
  • Trained for the role of Assistant Store Director, and worked with the Assistant Store Director to develop and execute the Store's marketing strategy
  • Trained & managed a team of 10 sales professionals in the areas of product development and sales
  • Trained and managed a group of 15+ sales professionals to achieve and surpass company objectives
  • Trained in the proper procedures of cleaning and sanitation
  • Trained over 200 sales professionals in the use of marketing plans and strategies for the sales force
  • Trained all employees on the new sales system
  • Trained to handle guest reservations for the entire Hotel and Resorts
  • Trained employees on the company website and in person to provide excellent customer satisfaction
  • Trained management staff on all facets of the business, and provided guidance to management on all aspects of the operation
  • Trained incoming staff on company policy and procedure; maintained a positive working relationships with staff and customers
  • Trained and mentoring employees on the use of Microsoft Office products and services
  • Trained in interviewing and training of new hires, as well
  • Trained employees on the use of equipment and cleaning standards
  • Trained team members on policies and procedures, as they pertain to the store
  • Completed all required paperwork for the new store
  • Completed a series of training courses to stay up and on top of new products, services and promotions
  • Completed the daily operations of a full-time employee, including scheduling and training of employees, payroll processing
  • Completed daily and monthly financial reporting for the department, and maintained all accounting records
  • Completed training for all new hires
  • Completed all daily tasks and responsibilities in a fast pace work environment
  • Completed sales and customer transactions
  • Completed work orders and provided feedback to staff regarding quality and productivity
  • Completed a series of hands on training courses to improve customer satisfaction and sales
  • Designed new processes and procedures to stream line the work of a team
  • Designed strategic plan to increase revenue and profit margins by developing a strong team of associates and managers
  • Designed sales and service programs to meet the customer needs and goals
  • Designed and implemented a strategic business plan to increase profitability and customer service
  • Designed an innovative, strategic plan to drive brand loyalty and sales
  • Served as the liaison between management and employees, ensuring all policies were being followed
  • Served guests with a smile and provided fast service to ensure their needs are met
  • Served as the company liaison between customers and management to provide information on product and pricing
  • Served on the team to implement a process for the development of new and existing products
  • Served multiple clients with a wide variety of projects and budgets
  • Served as the main contact for all aspects of the hotel management team
  • Served customer needs and provided information on product offerings, services and policies
  • Developed and managed a new cost accounting program for the company
  • Prepare written responses to customer requests for service
  • Organized & implemented the first employee training manual for all managers
  • Organized the company calendar for meetings, appointments and lunchendums
  • Organized a team of 15 employees to deliver a brand-driven service strategy
  • Organized daily schedules for the sales team, and maintained a clean work environment
  • Organized employee schedules and prepared payroll
  • Organized company's financial records and reports to ensure that accounting records were up -to- date and in proper working order
  • Encouraged clients to buy and refinances
  • Encouraged customers to buy andor order products, while providing excellent customer services
  • Encouraged clients to buy and sale a wide range of home improvement products and services
  • Encouraged employee to be proactive in the workplace and to follow all safety policies
  • Encouraged, developed and executed a successful marketing strategy to drive sales and increase customer base
  • Encouraged to develop and implement a positive, collaborative team culture
  • Encouraged the development of a team to provide the best possible customer experience
  • Encouraged and motivated staff to exceed expectations, while ensuring the highest level of customer care
  • Encouraged the use of a new, cost efficient process for the procurement of all supplies and equipment
  • Encouraged clients to take a proactive role in achieving personal goals
  • Encouraged employees to achieve company standards by coaching them on the importance of proper food safety and sanitation
  • Encouraged clients to buy and use the products they are buying
  • Encouraged clients to make a financial investment by recommending and offering options to help them meet their financial needs
  • Encouraged effective communication between management and staff, resulting in a positive work relationship
  • Encouraged new business and developed relationships with key accounts to grow business
  • Encouraged sales and service to increase revenue
  • Encouraged employee participation in the organization
  • Encouraged and motivated employees to increase sales by providing superior customer experience and service
  • Encouraged the use of new equipment and procedures to increase efficiency, reduce costs and improve quality
  • Encouraged employees to be more efficient and effective in order to meet the needs of their customers
  • Encouraged new employees to work in the restaurant and helped them to learn how the food was made
  • Encouraged growth of the organization by developing and executing a strategic marketing strategy
  • Encouraged all staff to meet and exceed guest satisfaction
  • Encouraged good behaviors by making customers feel valued and acknowledged
  • Encouraged new employees to be a part of the company
  • Encouraged employees to meet and exceeded sales quotas, while maintaining a positive attitude
  • Encouraged teamwork and collaboration among employees
  • Encouraged a positive customer relationship by providing exceptional service and product information to customers
  • Encouraged repeat business by using effective sales tactics and product knowledge to increase sales
  • Recognized for ability to lead and train a diverse group of employees
  • Recognized in the community for my dedication to customer satisfaction and service
  • Recognized with the Employee of Year award for outstanding work performance
  • Recognized the need for a more effective and timely process to improve the customer experience
  • Recognized accomplishments in the areas of sales and marketing
  • Recognized for outstanding performance and leadership
  • Recognized sales and service excellence through performance reviews
  • Recognized several time for outstanding customer satisfaction and service, as well
  • Recognized strengths in sales management; proven trackrecord of success in developing and implementing strategies to increase revenue, sales volume and profitability
  • Recognized in the industry for excellent work ethics and leadership qualities
  • Recognized leader in the field of customer satisfaction, and drive sales through exceptional customer interaction
  • Recognized numerous occasions for exceeding performance expectations, consistently achieving a high level of customer retention
  • Recognized outstanding customer satisfaction and provided a high standard of excellence in customer satisfaction
  • Recognized the need for a more effective and cost efficient sales approach
  • Recognized when a product or process was out of spec and made recommendations to the management team
  • Recognized for consistently achieving top performance in the district and consistently achieving sales goals
  • Recognized by management for outstanding customer service and consistently exceeded sales quotas by 20 percent
  • Recognized and rewarded for excellent customer service
  • Recognized in the community for my ability to provide outstanding customer care and service
  • Recognized with the highest level of customer satisfaction and service
  • Recognized outstanding customer relations and provided feedback to the store manager on a regular
  • Recognized numerous times for being a team-oriented leader
  • Recognized on numerous times for excellent customer relations and service
  • Recognized leadership skills and the capacity to work independently, as a leader and coach
  • Recognized on numerous sales and customer service reports for excellent performance and exceptional customer relations
  • Taught employees the proper way to do things, and made sure they understood the company's policies and guidelines
  • Handled all food and beverage operations for the FOHC, including ordering and inventory management
  • Handled daily operations of the hotel including guest check in and out, reservations for guests
  • Handled a variety of transactions and resolved problems quickly
  • Handled reservations and coordinated with other hotel staff for guest satisfaction
  • Handled daily operations of the office, which consisted in scheduling appointments and maintaining a high level of customer satisfaction
  • Handled multiple projects, and maintained a positive attitude with customers and co-worker
  • Handled incoming calls from potential clients, and assisted with the preparation of new and renewal applications
  • Participated in the development of a comprehensive marketing strategy for the hotel
  • Participated with the management team in developing and executing the store's marketing plans, merchandising and advertising strategies
  • Participated in the development of a comprehensive plan to address the needs of all customers
  • Participated in the development of a comprehensive plan for the hotel's overall financial and operational performance
  • Participated actively in the development of a team to ensure the highest level of guest service
  • Participated for the implementation of a cost saving initiative to improve the efficiency of all aspects
  • Participated weekly in the planning and implementation of a new Marketing Plan
  • Participated within the company's strategic plan to develop and implement a new business model
  • Participated with the management and sales team in developing a plan to improve the performance of each individual
  • Participated actively in the implementation of new policies and practices to improve customer experience
  • Participated by leading a group of 15 employees in the creation and implementation of a strategic plan to improve the efficiency of a large retail operation
  • Participated daily in the development of a security program for the facility
  • Participated by the Executive Team in developing and maintaining a positive working relationship with the customer
  • Participated on the sales and service team to provide customer satisfaction and sales
  • Participated with the team to ensure that all aspects of the business were in line with company standards
  • Participated in the design and implementation of a comprehensive hotel marketing program
  • Participated in the training of new security personnel, and ensured compliance with the policies, rules and procedures of all security related functions
  • Participated directly in the management of a $2M annual operating expense budget
  • Monitored progress of employees, and made necessary changes to ensure that goals and objectives are met
  • Monitored all sales and marketing initiatives to maximize profits, developed and implemented marketing strategies to increase sales and generate new customers
  • Monitored production and quality of products to guarantee on-going customer satisfaction and adherence to company standards
  • Monitored daily operations of the security team, ensuring all personnel were properly assigned to the proper area
  • Monitored access to the building and ensured that all personnel entering the building complied with all security policies and regulations
  • Monitored teams to identify and address issues, concerns or problems
  • Monitored progress and implemented action plan to achieve desired goals and objectives
  • Monitored employee attendance and performance
  • Monitored product and sales performance to identify areas of improvement and implement strategies to improve product quality and customer service
  • Monitored and managed the overall performance of a $3M+ store with an emphasis on customer satisfaction and employee morale
  • Monitored inventory levels to maximize efficiency and productivity, maintained a clean work space and provided excellent customer services
  • Monitored inventory and maintained a positive work ethic, including the ability to multitask
  • Monitored daily activities of the department and provided feedback to management
  • Monitored sales, marketing strategies to maximize profits
  • Monitored, analyzed performance and implemented action plan for the company
  • Monitored staff, trained new associates and managed daily cash deposits
  • Monitored attendance and training of employees; conducted weekly staff reviews and performance improvement plans for all employees
  • Monitored performance of staff to achieve high standards and service excellence
  • Monitored staff productivity and provided constructive criticism to ensure achievement of production goals, and implemented corrective actions
  • Monitored all new hire training and conducted interviews with potential employees to ensure compliance
  • Monitored the performance of all employees, and ensured the highest standards of customer care and service
  • Monitored budgets, prepared and submitted payroll for over 300 employees
  • Monitored sales, customer relations and inventory control to achieve company objectives and goals
  • Monitored store operations to assure that customer satisfaction is maximized and maintained
  • Monitored guests' rooms to make sure that all their needs are being met
  • Monitored guests' preferences to ensure satisfaction with dining
  • Monitored employees, trained and developed new hires
  • Monitored budget, prepared and submitted monthly financial statements for the company
  • Monitor and track customer preferences to identify potential new business