Front Desk Agent Resume: Sample and Free Template 
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Assist with the processing of all new hires and termination paperwork Assist with the opening and processing of credit cards Assist in the development of guest relations and customer retention programs Managed customer accounts and handled escalated calls from clients, vendors and internal departments Managed multiple phone line systems and provided excellent guest relations Assisted in the development of a comprehensive, high quality service plan for the client Assisted in the processing of guests reservations and check in Assisted the Director of Operations with daily administrative tasks, such as filing and answering phone calls Assisted the President of a large-volume retail chain with all aspects of the daily operations Assisted and directed guest to appropriate areas of the building, including restrooms and fitting room Assisted management with guest check in and out Assisted housekeepers with cleaning and organizing the front office area Assisted Customers with any questions, problems and concerns regarding the company's services Assisted sales representatives with customer inquiries and resolved issues, handled escalated calls from customers and employees, handled customer complaints Assisted with the preparation of all outgoing correspondence Assisted with the daily processing of invosices for payment Assisted patients with questions, complaints and payment extensions; Maintained accurate records of patient care Assisted the Executive Vice Presidents of Sales and Finance with the daily operations of a retail store Assisted and supported the Vice-Presidency in daily administrative duties Assisted agents with their questions and problems, handled all escalated calls Assisted hotel staff with resolving problems, and resolved issues as needed Assisted all departments with reservations Assisted customers with purchases of new and existing accounts; processed payments, refunds or credits; and assisted with store inventory Assisted with the development of a new employee handout Assisted the customer with questions and concerns, handled all incomingoutbound calls for the company Assisted customer with billing issues and questions, processed orders for new customers and maintained a clean work environment Assisted on-call guests with questions andor problems Assisted host or server by taking reservations and greeting, seated guests Provided a safe and comfortable working atmosphere for the guests, employees and vendors Provided outstanding customer support to customers, including resolving technical issues and assisting with product information Provided exceptional customer support to all guests, ensuring a positive dining environment Provided an elevated user interface for all users within the organization, resulting in improved productivity and customer satisfaction Provided high level of Customer service to customers, and assisted with all aspects of the store Maintain a high standard of professionalism and customer satisfaction while handling all transactions Contacted clients to schedule their appointment and verify that all information was accurate Maintained a clean and organized hotel Maintained high level of customer satisfaction, resolved guest issues and complaints Maintained all hotel and restaurant equipment Maintained customer relations by greeting and seating customers; responding to customer inquiries and complaints Maintained high level of customer satisfaction by ensuring that each guest received outstanding customer service by providing a clean and safe work space Maintained contact with the hotel and its guest to provide excellent customer service and resolve guest complaints Maintained confidentiality of all client records, and prepared reports for management Maintained up to speed with the company policies and guidelines to ensure customer retention Maintained excellent communication and customer support Maintained clean and orderly workspace by sweeping floors; wiping down counters, emptying garbage cans and cleaning fixtures Maintained high standards of professionalism and customer satisfaction while resolving complex billing issues and providing exceptional customer service Maintained and updated all employee information, such Maintained daily logs of guests, including reservations and check-in times Supervised a staff of five (3-4). Assisted in the development of a new employee training plan Supervised tellers and provided excellent customer services to ensure a high quality of transactions Contacted prospective clients to discuss how specific needs can best meet their personal and professional goals Contacted all clients to schedule and coordinate appointments Contacted providers to schedule appointments for new and renewal of service Contacted businesses to obtain information on their employees, and to provide information on their policies and procedures Contacted vendors to ensure timely deliveries of products and resolved customer complaints Contacted all customers to inform about the availability of their service Contacted customers to discuss how specific products or service might meet Assisting management with daily tasks Assisting in the creation of an accounting manual for the entire company Assisting in the preparation of rooms for guest arrivals Assisting new hires with the process of enrollments Completed a variety of tasks to ensure the highest quality of service to our guests Completed client intake and maintained accurate records of all clients' progress Completed and maintained accurate logs of patient information and services rendered Completed a variety of customer services duties, which includes answering phones and assisting customers with their banking transactions Completed work assignments in a safe and efficient fashion; Assisted in the preparation of hotel rooms for occupancy Completed basic computer functions and calculations to calculate the amount of time required to complete a job Helped to create a new office and set up the first ever office in a very short period of times Helped to maintain a positive and friendly attitude with the customer Helped in the creation of a successful career plan for the company Helped manage the day to end of a shift Helped the guests with questions about their reservations and answered all questions they might have Helped them with questions about the resort and answered their queries Helped set up and take down of the rooms Helped manage the day's business and provided support to the front desk agents Helped assist with the daily processing of credit applications Helped guests with any issues or concerns, and handled all customer complaints Helped the company achieve sales and profit objectives by supporting the Sales and Marketing departments Helped customer with their banking issues, and also assisted with the processing of customer payments Helped agents with any problems or questions Supported the Front desk staff by providing excellent service to customers, answering phones and taking reservations Supported a diverse client base of clients with a variety needs Supported customers with account information and payment options, including processing payments Supported front-of house operations by handling customer complaints and resolving problems; Assisting with guest inquiries and complaints Supported approximately 200 employees in the areas of Customer Care and Sales Supported clients with scheduling appointments and travel Supported multiple managers and supervisors in the day to night operation of a high volume restaurant Supported over 200 employees in a call- center Supported all aspects of the guest service process Supported hotel staff with resolving problems and complaints in a professional manner Supported over 200 customers per night, ensuring a smooth and efficient check in process Supported two managers and three sales representatives with customer issues, including billing inquiries and payment extensions Supported clients with booking hotel reservations and transportation to their destinations Supported both the Executive and Administrative teams with daily office duties Supported the Front desk Agent with all customer inquiries Supported customers with account issues and inquiries, including billing questions Supported clients with their banking, personal and financial goals Supported multiple departments including the Front Desk and Customer Care Prepared and processed check-in, Check out requests; Assisted with guest inquiries and complaints Prepared all travel documents, including expense vouchers and reimbursement requests Prepared & maintained records of employee attendance and performance; Assisted in the development of new employee training and performance evaluations Prepared new patient packets for upcoming procedures Developed strong relationships with guests and vendors to guarantee a pleasant dining experience for all Developed training programs for all employees, and maintained a safe work environment for all hotel employees Developed the first employee orientation manual for all employees, and trained new hires on the company's benefits programs Developed highly effective customer service and sales skills, resulting in increased revenue and customer retention Developed the first employee manual for all cash handling Developed skills in multi-line telephone system Developed & implemented a successful, efficient and accurate system for processing customer orders Developed and implemented a strategic marketing plan to promote the hotel Developed a strong working relationships with customers and employees to ensure a high level of service Developed spreadsheets to calculate the number of guests in a room and the total amount of rooms sold Developed & implemented a system to track and report on the number of guests in a given area Developed the first employee handbooks, and created a new filing procedure Oversaw scheduling of employees, and maintained a high standard of customer service during peak rush hours Oversaw daily cash flow of over 100 accounts and ensured all transactions were accurately processed Created and implemented a new system for the office to manage all incoming and outgoing calls Created detailed spread sheets for all agents to track and report on their productivity Created and implemented a daily routine for the Housekeepers to follow Created a new process for the Customer Care Department to better assist the customers with questions and concerns Created reports for upper Management, and assisted with the implementation of new procedures Created spreadsheets to organize and track hotel revenue Operated a POS System to process credit cards and checks, processed payments by cash or check, and accepted payments by accepting change Operated an electronic register to itemized and complete an assigned number of transactions Operated an automated ticketing and tracking systems for the company's customer base Operated a POS register to accept cash and card transactions with 100% accountability Operated the front-line switch board and assisted in the processing of incoming calls Operated an automated tellering machine, which included the processing of customer transactions Operated an automated system to record, store and retrieve data for the accounting office Handled large volume of transactions and maintained a clean work space Handled multiple tasks, such as processing payroll for 200+ employees and maintaining records of all employee time and payroll Handled a variety of tasks for the receptionists Conducted phone calls to guests and routed them accordingly; Assisted with the preparation of guest rooms for their arrival and departures Conducted inbound calls to clients regarding billing, technical issues and account maintenance Conducted initial and annual audits of the company Conducted telephone surveys to obtain customer feedback on company policies and service level Conducted weekly meetings with the agents to ensure they had everything needed for each shift Conducted tours of the facility and answered any guest concerns Conducted telephone interviews with customers to obtain additional details about their needs and to explain available services Collaborated with the hotel's management to provide exceptional service and ensure guest needs were addressed Collaborated daily with the Account Exec team to create and maintain a database of all incoming and outgoing mail Collaborated in the creation of a comprehensive training manual for the hotel's Guest Service team Collaborated with other departments to resolve issues and ensure accuracy of data entry Collaborated with the client to provide a safe and comfortable living environment Collaborated on the implementation of a system to manage the front desk Collaborated in the planning and coordination of all hotel events for the entire company Collaborated with other departments to resolve customer complaints and ensure a smooth work flow Collaborated and worked with clients to resolve problems and concerns Collaborated on the creation of a new customer database Collaborated on the implementation of a new cashier program Collaborated in the development of a new office and front desk for the company Collaborated between the client and their insurance companies to collect payments on accounts Collaborated extensively with the General Managers to provide outstanding customer services, including cashiering and processing of transactions Collaborated extensively with the Operations Department to develop and maintain a high-quality, customer service oriented work force Collaborated w other team member to ensure the smooth running of a high volume office Made a difference in the customer service experience by helping to resolve customer complaints and provide a positive shopping environment Made sure all transactions and credit card information were processed correctly and in a manner to meet the customer needs Responded to inquiries from guest and staff, including scheduling reservations Started in the office as a Customer Care Agent and promoted to the position of Customer Service Representative Started out in the front office and worked up to the front desk manager Started an online registration system for the company, and trained new employees on the registration process Started in the field and moved up to a fulltime position Started the first ever employee recognition committee Started a new system for the office to be run more smoothly, and trained all new hires " Started the first ""hotline"" for guest reservations, and worked with the ""hot line"" to handle all guest concerns and requests" Started off as a Customer service representative and quickly promoted to Assistant Cashier Started to work on the phone and in front office