Front Desk Agent Resume: Sample and Free Template [2020]
Use these Front Desk Agent Resume Sample Bullets to create your Resume and land your dream job. All of these can be accessed for free in our in-product Front Desk Agent resume templates. Explore them below.
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Assist with the processing of all new hires and termination paperwork
Assist with the opening and processing of credit cards
Assist in the development of guest relations and customer retention programs
Managed customer accounts and handled escalated calls from clients, vendors and internal departments
Managed multiple phone line systems and provided excellent guest relations
Assisted in the development of a comprehensive, high quality service plan for the client
Assisted in the processing of guests reservations and check in
Assisted the Director of Operations with daily administrative tasks, such as filing and answering phone calls
Assisted the President of a large-volume retail chain with all aspects of the daily operations
Assisted and directed guest to appropriate areas of the building, including restrooms and fitting room
Assisted management with guest check in and out
Assisted housekeepers with cleaning and organizing the front office area
Assisted Customers with any questions, problems and concerns regarding the company's services
Assisted sales representatives with customer inquiries and resolved issues, handled escalated calls from customers and employees, handled customer complaints
Assisted with the preparation of all outgoing correspondence
Assisted with the daily processing of invosices for payment
Assisted patients with questions, complaints and payment extensions; Maintained accurate records of patient care
Assisted the Executive Vice Presidents of Sales and Finance with the daily operations of a retail store
Assisted and supported the Vice-Presidency in daily administrative duties
Assisted agents with their questions and problems, handled all escalated calls
Assisted hotel staff with resolving problems, and resolved issues as needed
Assisted all departments with reservations
Assisted customers with purchases of new and existing accounts; processed payments, refunds or credits; and assisted with store inventory
Assisted with the development of a new employee handout
Assisted the customer with questions and concerns, handled all incomingoutbound calls for the company
Assisted customer with billing issues and questions, processed orders for new customers and maintained a clean work environment
Assisted on-call guests with questions andor problems
Assisted host or server by taking reservations and greeting, seated guests
Provided a safe and comfortable working atmosphere for the guests, employees and vendors
Provided outstanding customer support to customers, including resolving technical issues and assisting with product information
Provided exceptional customer support to all guests, ensuring a positive dining environment
Provided an elevated user interface for all users within the organization, resulting in improved productivity and customer satisfaction
Provided high level of Customer service to customers, and assisted with all aspects of the store
Maintain a high standard of professionalism and customer satisfaction while handling all transactions
Contacted clients to schedule their appointment and verify that all information was accurate
Maintained a clean and organized hotel
Maintained high level of customer satisfaction, resolved guest issues and complaints
Maintained all hotel and restaurant equipment
Maintained customer relations by greeting and seating customers; responding to customer inquiries and complaints
Maintained high level of customer satisfaction by ensuring that each guest received outstanding customer service by providing a clean and safe work space
Maintained contact with the hotel and its guest to provide excellent customer service and resolve guest complaints
Maintained confidentiality of all client records, and prepared reports for management
Maintained up to speed with the company policies and guidelines to ensure customer retention
Maintained excellent communication and customer support
Maintained clean and orderly workspace by sweeping floors; wiping down counters, emptying garbage cans and cleaning fixtures
Maintained high standards of professionalism and customer satisfaction while resolving complex billing issues and providing exceptional customer service
Maintained and updated all employee information, such
Maintained daily logs of guests, including reservations and check-in times
Supervised a staff of five (3-4). Assisted in the development of a new employee training plan
Supervised tellers and provided excellent customer services to ensure a high quality of transactions
Contacted prospective clients to discuss how specific needs can best meet their personal and professional goals
Contacted all clients to schedule and coordinate appointments
Contacted providers to schedule appointments for new and renewal of service
Contacted businesses to obtain information on their employees, and to provide information on their policies and procedures
Contacted vendors to ensure timely deliveries of products and resolved customer complaints
Contacted all customers to inform about the availability of their service
Contacted customers to discuss how specific products or service might meet
Assisting management with daily tasks
Assisting in the creation of an accounting manual for the entire company
Assisting in the preparation of rooms for guest arrivals
Assisting new hires with the process of enrollments
Completed a variety of tasks to ensure the highest quality of service to our guests
Completed client intake and maintained accurate records of all clients' progress
Completed and maintained accurate logs of patient information and services rendered
Completed a variety of customer services duties, which includes answering phones and assisting customers with their banking transactions
Completed work assignments in a safe and efficient fashion; Assisted in the preparation of hotel rooms for occupancy
Completed basic computer functions and calculations to calculate the amount of time required to complete a job
Helped to create a new office and set up the first ever office in a very short period of times
Helped to maintain a positive and friendly attitude with the customer
Helped in the creation of a successful career plan for the company
Helped manage the day to end of a shift
Helped the guests with questions about their reservations and answered all questions they might have
Helped them with questions about the resort and answered their queries
Helped set up and take down of the rooms
Helped manage the day's business and provided support to the front desk agents
Helped assist with the daily processing of credit applications
Helped guests with any issues or concerns, and handled all customer complaints
Helped the company achieve sales and profit objectives by supporting the Sales and Marketing departments
Helped customer with their banking issues, and also assisted with the processing of customer payments
Helped agents with any problems or questions
Supported the Front desk staff by providing excellent service to customers, answering phones and taking reservations
Supported a diverse client base of clients with a variety needs
Supported customers with account information and payment options, including processing payments
Supported front-of house operations by handling customer complaints and resolving problems; Assisting with guest inquiries and complaints
Supported approximately 200 employees in the areas of Customer Care and Sales
Supported clients with scheduling appointments and travel
Supported multiple managers and supervisors in the day to night operation of a high volume restaurant
Supported over 200 employees in a call- center
Supported all aspects of the guest service process
Supported hotel staff with resolving problems and complaints in a professional manner
Supported over 200 customers per night, ensuring a smooth and efficient check in process
Supported two managers and three sales representatives with customer issues, including billing inquiries and payment extensions
Supported clients with booking hotel reservations and transportation to their destinations
Supported both the Executive and Administrative teams with daily office duties
Supported the Front desk Agent with all customer inquiries
Supported customers with account issues and inquiries, including billing questions
Supported clients with their banking, personal and financial goals
Supported multiple departments including the Front Desk and Customer Care
Prepared and processed check-in, Check out requests; Assisted with guest inquiries and complaints
Prepared all travel documents, including expense vouchers and reimbursement requests
Prepared & maintained records of employee attendance and performance; Assisted in the development of new employee training and performance evaluations
Prepared new patient packets for upcoming procedures
Developed strong relationships with guests and vendors to guarantee a pleasant dining experience for all
Developed training programs for all employees, and maintained a safe work environment for all hotel employees
Developed the first employee orientation manual for all employees, and trained new hires on the company's benefits programs
Developed highly effective customer service and sales skills, resulting in increased revenue and customer retention
Developed the first employee manual for all cash handling
Developed skills in multi-line telephone system
Developed & implemented a successful, efficient and accurate system for processing customer orders
Developed and implemented a strategic marketing plan to promote the hotel
Developed a strong working relationships with customers and employees to ensure a high level of service
Developed spreadsheets to calculate the number of guests in a room and the total amount of rooms sold
Developed & implemented a system to track and report on the number of guests in a given area
Developed the first employee handbooks, and created a new filing procedure
Oversaw scheduling of employees, and maintained a high standard of customer service during peak rush hours
Oversaw daily cash flow of over 100 accounts and ensured all transactions were accurately processed
Created and implemented a new system for the office to manage all incoming and outgoing calls
Created detailed spread sheets for all agents to track and report on their productivity
Created and implemented a daily routine for the Housekeepers to follow
Created a new process for the Customer Care Department to better assist the customers with questions and concerns
Created reports for upper Management, and assisted with the implementation of new procedures
Created spreadsheets to organize and track hotel revenue
Operated a POS System to process credit cards and checks, processed payments by cash or check, and accepted payments by accepting change
Operated an electronic register to itemized and complete an assigned number of transactions
Operated an automated ticketing and tracking systems for the company's customer base
Operated a POS register to accept cash and card transactions with 100% accountability
Operated the front-line switch board and assisted in the processing of incoming calls
Operated an automated tellering machine, which included the processing of customer transactions
Operated an automated system to record, store and retrieve data for the accounting office
Handled large volume of transactions and maintained a clean work space
Handled multiple tasks, such as processing payroll for 200+ employees and maintaining records of all employee time and payroll
Handled a variety of tasks for the receptionists
Conducted phone calls to guests and routed them accordingly; Assisted with the preparation of guest rooms for their arrival and departures
Conducted inbound calls to clients regarding billing, technical issues and account maintenance
Conducted initial and annual audits of the company
Conducted telephone surveys to obtain customer feedback on company policies and service level
Conducted weekly meetings with the agents to ensure they had everything needed for each shift
Conducted tours of the facility and answered any guest concerns
Conducted telephone interviews with customers to obtain additional details about their needs and to explain available services
Collaborated with the hotel's management to provide exceptional service and ensure guest needs were addressed
Collaborated daily with the Account Exec team to create and maintain a database of all incoming and outgoing mail
Collaborated in the creation of a comprehensive training manual for the hotel's Guest Service team
Collaborated with other departments to resolve issues and ensure accuracy of data entry
Collaborated with the client to provide a safe and comfortable living environment
Collaborated on the implementation of a system to manage the front desk
Collaborated in the planning and coordination of all hotel events for the entire company
Collaborated with other departments to resolve customer complaints and ensure a smooth work flow
Collaborated and worked with clients to resolve problems and concerns
Collaborated on the creation of a new customer database
Collaborated on the implementation of a new cashier program
Collaborated in the development of a new office and front desk for the company
Collaborated between the client and their insurance companies to collect payments on accounts
Collaborated extensively with the General Managers to provide outstanding customer services, including cashiering and processing of transactions
Collaborated extensively with the Operations Department to develop and maintain a high-quality, customer service oriented work force
Collaborated w other team member to ensure the smooth running of a high volume office
Made a difference in the customer service experience by helping to resolve customer complaints and provide a positive shopping environment
Made sure all transactions and credit card information were processed correctly and in a manner to meet the customer needs
Responded to inquiries from guest and staff, including scheduling reservations
Started in the office as a Customer Care Agent and promoted to the position of Customer Service Representative
Started out in the front office and worked up to the front desk manager
Started an online registration system for the company, and trained new employees on the registration process
Started in the field and moved up to a fulltime position
Started the first ever employee recognition committee
Started a new system for the office to be run more smoothly, and trained all new hires
" Started the first ""hotline"" for guest reservations, and worked with the ""hot line"" to handle all guest concerns and requests"
Started off as a Customer service representative and quickly promoted to Assistant Cashier