Field Service Technician Resume: Sample and Free Template [2020]
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Operated and performed routine maintenance on all types of heavy duty equipment
Operated the telephone console to receive and forward incoming telephone messages, providing quality customer support
Operated an electric forklift to load and move heavy materials
Operated a variety of hand and powered tools to perform various tasks
Operated various heavy machinery such as fork lifts
Operated heavy machinery to perform routine and nonrouted tasks
Operated all types of fork lifts and other material handler machines
Operated computerized dialers to answer and screen telephone calls
Operated in a team setting to provide technical assistance and support for the entire organization
Drove new and used vehicles from the field to customers homes
Performed quality assurance on all service call
Performed cleriological tasks in the field of data processing
Performed data entry and troubleshoot problems with equipment
Assisted in the installation of a fiber-coated copper line
Assisted customers with their wireless service
Assisted the company in developing a network of servers and routers
Assisted mechanics with the repair and replacement of equipment, such as tires and brakes
Assisted sales team with customer inquiries and product information, assisted with customer inquiries and order status, assisted with customer service issues and complaints
Assisted and trained employees in the operation of a fork lift
Assisted a group of students with homework and helped to maintain a safe learning environment
Assisted technicians with the loading and delivery of trucks, including the loading and unload of trailers
Assisted in the installation of a variety types and styles
Assisted in the operation of a variety types and levels
Assisted other employees with the fabrication of weldments, and welding
Assisted mechanics with various duties
Assisted students with computer hardware and operating system
Assisted management with the preparation of daily work schedule and ensured that all tasks were accomplished in a safe and effective way
Assisted on the sales side of a computer
Assisted students with the selection of their school and career options
Assisted patients with scheduling and appointments, filing insurance forms
Assisted management with inventory and purchasing of office furniture, equipment
Assisted technicians with daily duties, such a cleaning of the truck, and loading trucks
Assisted employees with any problems, questions or issues regarding products
Assisted in the fabrication of various types and thickness
Assisted with the setup and operation of a variety computer systems, such as Microsoft Word and Outlook
Assisted on the floor with customer service issues
Assisted other technicians with various duties
Managed and supervised the daily operation of a tractor-drawn trailer
Managed the daily operation of a residential and business
Managed daily truck operation, maintained and servited equipment
Managed multiple accounts and provided excellent service to all clients and customers
Managed over 200 employees and contractors in the installation of network infrastructure, hardware and services
Managed customer accounts for the purpose of resolving billing, account maintenance and other issues
Managed up to 15 customer calls daily in a fast pace environment
Managed a team of 4-6 employees in the installation and repair of network infrastructure
Managed multiple projects and maintained a high standard of workmanship and quality
Managed multiple projects and tasks in a timely fashion to meet customer expectations
Managed over 100 trucks and equipment in a safe, efficient manner while obeied company policies and procedures
Managed computer lab and provided support for the computer department
Managed customer accounts and handled billing
Managed two employees and was the primary point of escalation for any customer issues
Managed maintenance and repairs of all equipment in the plant
Maintained a clean and safe environment for the clients, employees and visitors of this business
Maintained all equipment and tools for the entire facility, as well
Maintained accurate and complete records of work
Maintained high quality of welded metal and parts for the company
Maintained knowledge of all products and service offered by the organization
Maintained daily, monthly and yearly reports for the business, including sales and profit
Maintained proper safety and security of personnel, property
Maintained quality customer satisfaction by resolving issues promptly and professionally, while maintaining a high degree of confidentiality
Maintained and operated a wide array of heavy machinery including, but not restricted to forklifts and other machinery
Maintained a high call rate for the entire department and consistently met or exceed customer satisfaction goals
Maintained all aspects of the building, from electrical and HVAC to plumbing
Maintained records of equipment, tools and materials in the repair shop
Maintained quality standards and followed company procedures for welding, installation and repair of all welding equipment
Maintained contact with clients and other departments to provide support
Maintained high level of quality and efficiency in a call handling environment
Maintained an average of 95-95 percent customer retention rates
Maintained proper safety and cleanness of the facility, equipment,.
Maintained and repaired equipment in a safe, clean working environment at the end of every shift
Maintained and repaired equipment
Maintained all equipment and supplies for the job
Maintained the truck and all associated equipment in a neat and clean working condition
Maintained truck logs and paperwork for all drivers, performed daily DOT inspections and logs
Maintained daily logs of vehicle mileage, condition and repair status
Maintained logs of work, service and repair activities
Maintained logs of work, materials and tools
Maintained cleanliness of the facility, assisted with patient care and daily activities of the patient
Maintained friendly and efficient interactions with customers
Maintained vehicles and supplies in a clean, orderly condition
Provided technical assistance to customers in the field of service and repair
Provided assistance to the customer with their internet, cable and phone service needs
Provided a variety of services to the public and private sectors
Provided a positive and friendly environment for all guests, including the public and employees
Provided technical assistance to users of the company
Provided training and assistance to the team members on how and where to operate the forklift
Provided assistance to the general manager and staff in all aspects of the business
Provided customers with technical troubleshoot and repair of their wireless phone
Provided training and assistance to the technicians in their work
Maintain clean and organized office
Maintain daily logs of the equipment and materials being moved
Maintain an accurate and up to date record of equipment usage and repair
Assist in the preparation of service call reports and provide information to customers regarding the services provided
Inspected parts for quality and accuracy before sending to the production line
Inspected incoming and out going mail for proper placement and quality
Inspected units for proper operation and quality of work
Inspected and maintained the equipment, supplies
Inspected work for completness and compliance with company policies
Inspected the quality of parts and made adjustments when required, using calendaring and other tools
Inspected vehicles for proper service and condition prior to starting a new service and repair
Inspected homes for fire and burgling
Inspected parts for damage or wear and packed
Inspected work performed by others to ensure conforming specifications, and correct errors or malfunctions
Inspected trailers for damage and reported any damages to supervisors
Inspected incoming and out-of service calls for proper routing and installation of service
Inspected work sites to verify compliance with codes and standards
Inspected incoming and out-of stock products
Inspected machine parts for quality and adherence to product standards
Developed and implemented a new computerized inventory management program for the company's computer lab
Developed a system to track and maintain the computer network for all of our customers
Developed new processes and procedures for improving service levels, reducing costs and streamlining work flow
Developed an understanding of the job and its importance to my team
Developed training programs for new technicians and trained them on the use of Cisco routers and switches
Developed strong relationships with customers and the general community to promote long term customer relationships
Developed knowledge of the job and how to use equipment, such as hand tools and power saw
Developed strong skills in welding and fabricate metal components for the automotive and aerospace industry
Developed training program for new weld technicians and provided ongoing support to weld technicians
Developed and maintained a working network of over 200 employees and contractors
Developed an effective and productive working environment by ensuring all customers were satisfied with their experience
Developed an understanding of the customer service industry, and how to effectively use the skills and knowledge to achieve customer retention
Developed, maintained and operated a fleet of tractoring equipment
Developed strong relationships with all callers and maintained a professional tone at the front of my
Developed skills in Microsoft office programs
Developed procedures for the use of a variety tools and devices
Developed effective relationships with peers and management to reach sales objectives
Developed technical and administrative policies, standards of operation
Developed all new and current training programs for truck driver and mechanics
Developed work schedules and assignments to ensure efficient operation of the truck
Developed a new process for the maintenance of equipment, which reduced downtime by over 30%.
Developed new processes and standards for in-boundout bound service calls
Developed an automated test plan for the testing of a new system for the Air Traffic Control Center
Developed the first PC system for a major hospital in the United Kingdom
Developed custom software for the computer system, which is used to record and analyze information
Developed relationships with clients to ensure satisfaction
Developed technical skills in the field of welding and metal fabrication, as well a knowledge of the welding industry
Developed lesson plans and implemented them in a timely matter
Trained new hires on the job and assisted with training of new employees on the phone
Trained new hires on the system and assisted with training of new employees on the computer
Trained and supervised employees
Trained, coached and mentoring employees to achieve their personal and professional growth
Trained on the use of a fork lift and pallets jack
Trained over 200 new employees on the company ladder and assisted in training of new hires
Trained all employees on the proper operation of welding machines and equipment
Trained staff on how to troubleshooting and resolve network problems
Trained the technicians on how to perform their job
Trained new hires on the proper use of equipment and customer service
Trained all employees on the proper procedures for their positions and responsibilities
Trained all employees on the new software and procedures for their jobs
Trained staff on new and revised policies, procedure manuals
Trained new employees on the proper use of fork lifts and other heavy equipment
Trained new employees on the use of computer software, and provided technical support to the customer
Trained, mentoring new hires and maintaining a high level of professionalism
Trained as a Customer Support Representative
Trained for the position of Customer Service Technician, and was promoted to Customer Care Supervisor
Trained over 100 new technicians in the operation of equipment
Trained staff on how to operate and repair trucks in a timely fashion
Helped with the daily operations of a busy call centers, including answering incoming calls and assisting customers with billing inquiries
Helped load and unloaded trucks with materials
Helped out with the setup of new computers and hardware, as well
Helped train and supervise a crew of 5 to 6 employees
Helped students with computer problems and hardware
Helped create and maintain a customer service environment that fosters teamwork and a positive customer experience
Helped maintain and grow the company by developing new accounts and expanding existing business
Helped develop and maintain a strong working knowledge of the various types and levels
Helped keep the warehouse clean and stocked with merchandise, helped customers find what they needed, and kept the store organized
Helped with the development of a web based training tool for the company to use
Helped to maintain a safe and secure work place by providing a safe and secure working environment
Helped out in the field with welding and painting, as well
Helped out in the office with filing and data processing of all incoming mail
Helped set up and break down of the shop for welding
Helped maintain a high quality of customer satisfaction and a clean work environment by maintaining equipment and supplies
Helped develop and test software for the computer systems and applications
Helped design and fabricated a variety of parts for the company
Helped maintain a safe and healthy work envionmental health environment for the residents
Helped implement a system to help the customer with troubles
Helped with the daily maintenance of a fleet consisting mostly trucks and vans
Helped install and maintain various equipment
Helped resolve customer complaints and issues
Helped patients with questions and problems
Helped maintain a safe and secure work area by keeping equipment and materials in order
Completed daily inspections of all equipment and tools to insure that all were in good condition
Completed and maintained customer contracts
Completed all required paperwork and training for the welding process to be completed on a timely basis
Completed the required documentation for each customer's service
Completed basic vehicle repairs and minor maintenance on a regular bases
Completed over 200 projects in the past year and was responsible for the safety of all employees
Completed a series of field training sessions to stay current on the industry
Completed the following tasks on a daily bases
Supervised all employees and ensured quality of service to all clients
Supervised the daily operation of a computerized cash handling system, which included the receipt and storage of all incoming cash, check and debit card payments
Supervised the work of a crew in order to complete the tasks of a construction project
Utilized the telephone to answer customer questions and resolve issues in a timely fashion
Utilized my skills in welding to help the customer with any problems they had
Utilized various computer software programs to complete daily duties, such as Microsoft Office Suite, Word and PowerPoint
Utilized computer skills to provide excellent service
Utilized hand and mechanical tools to complete work
Utilized and operated a fork lift to move and load trucks
Utilized PVD welding techniques to produce quality products for the customer
Utilized an automated computer system to input and process orders, invoicing
Utilized company-provided software to process orders and resolve issues
Utilized the telephone to schedule, cancel and reschedules appointments
Utilized a computer system to record and retrieve customer data; performed basic office duties
Utilized my skills in a team-based, multi -disciplinary environment to provide exceptional customer service
Utilized Windows NT and XP operating system to maintain, update and troubleshot computer equipment
Utilized my skills in a safe and timely manneurigment to complete the job
Utilized various computer applications to enter data into the system and retrieve information from various computer systems
Utilized computer to record customer's information and address complaints, answer phones
Utilized and repaired various computers
Utilized PC to access and maintain all files
Utilized multiple systems to manage and track all incoming calls
Utilized PVD and CNC equipment to fabricated metal parts
Utilized multiple systems to track and resolve issues with service calls
Utilized the Internet to provide information and assistance
Utilized my skills in a professional manner to provide exceptional customer care and service
Utilized my skills in a variety of different types and sizes
Utilized knowledge of the products and services provided by our company to help customers with questions and problems
Utilized various tools to assist in the installation of network equipment and services
Utilized multiple computer systems to perform daily duties, and maintained a high level of professionalism
Utilized various computer applications to enter customer orders and provide information to callers
Utilized skills in the use of a computer to perform various duties such as filing and data input
Utilized all Microsoft office applications and programs to complete projects
Utilized multiple computer systems to process customer transactions, answer questions and provide information
Utilized equipment such a T-1 and D6 to deliver packages
Utilized Nortel's Netgear router to provide a high-availability network for the company
Created and implemented a new process for the maintenance of all equipment
Created a database of all customer contact and follow up calls
Created daily schedules for all technicians
Created custom reports for the customer to use in order for them the ability to make decisions on what they need to accomplish
Created a system to provide customer with the correct amount of service
Created a new system for the truck to track and report on the status of all incoming and outgoing shipments
Coordinated with the customer to ensure all information is accurate and complete
Coordinated with the customer to ensure all orders are completed in a timely fashion
Coordinated with the customer to determine their requirements and the best solution to their problem
Coordinated work schedules for employees; maintained employee time cards
Coordinated with other technicians to perform tasks in a fast paced, demanding environment
Coordinated work flow between the IT department and other service providers to resolve issues
Started a company to provide customer support for the purpose of providing a better customer service experience
Started off in the field and was quickly moved to the field
Started an online service company for the purpose of selling and servicing customers in the field of automotive service
Started and ran a new service line for the department of electrical
Started the company in 1998 and grew to a staff of over 100 people
Started a company in the area of customer care and service
Started training new staff in the company and trained all staff in the new system
Started and maintained a crew of 10 employees, and trained new hires
Started on the line, and was quickly moved to the welding section
Started new accounts and provided technical support for existing clients
Started work in the shop and was responsible for all aspects of the work
Started to work in the warehouse and moved to a fork lift driver
Designed new and modified existing computer programs to improve the accuracy and efficiency of data input
Designed & developed a new system for the network to track and report on the status of all incoming and outgoing mail
Designed, developed and managed a new customer base for the service center
Designed new processes and standards for handling difficult customer calls
Designed programs to assist in the maintenance of computer equipment
Built rapport with clients and provided them the highest quality of service
Built an extensive database of customer contacts and provided excellent service to customers by answering their questions and resolving problems
Built up a reputation for delivering exceptional service to our guests
Built solid rapport with all callers and ensured that each customer received excellent service
Made sure that the machines ran properly and were in working order
Made necessary adjustments to the system
Made sure that customers received the best customer experience by greeting them and answering any inquiries they may had
Made out bound and returned in-person requests for customer service
Made and received calls from clients regarding vehicle service
Made contact with clients to provide information on their services
Prepared meals for patients, assisted with daily activities
Prepared data for the computer, and performed other related tasks
Prepared job site for welding and performed all necessary tasks to complete job on time
Prepared and maintained patient medical record
Prepared all documents for the office and assisted with all administrative duties
Prepared patients for examination by obtaining medical histories
Prepared proposals for customers to bid on their new equipment and services
Prepared all necessary documentation for the installation of new computer systems and hardware
Prepared orders, maintained a safe and sanitized working environment
Prepared for and assisted in the preparation of meals for children and adolescents
Prepared documents for shipment and storage
Prepared material for welds and performed other tasks assigned by the welders
Prepared customer invos, maintained inventory of all parts and equipment
Monitored the daily operations of a retail pharmacy, ensuring compliance with all regulatory requirements
Monitored all incoming and outgoing traffic to maintain a clean and safe work area
Monitored work of subordinates to detect and avoid problems, accidents or other adverse events
Monitored incoming and out going mail for proper placement and delivery
Monitored work of technicians and provided training to ensure that they were performing work in a safe and timely fashion
Monitored vehicles and reported any mechanical issues to the appropriate supervisor
Monitored equipment and tools to prevent damage, malfurability or wear and tear
Monitored equipment and supplies to maintain readiness for deployment and ensured that all required equipment is available for the mission
Monitored client network and server activity to identify problems
Monitored call flow and responded to customer needs in a prompt and efficient fashion
Monitored multiple lines to ensure all calls are routed in a timely manner, and to ensure that the customer is receiving all necessary services
Monitored the quality of work done by technicians, and reported any problems to the appropriate personnel
Monitored, troubleshooting & maintained all aspects of the service department
Monitored work of technicians and assisted in the maintenance of work areas
Monitored incoming and received mail
Monitored inventory and maintained a high standard of quality control, including all documentation
Monitored multiple lines and assisted in the maintenance of all firefighting equipment, including extinguishers and smoke detection devices
Monitored lab supplies and inventory; prepared daily work schedule
Monitored work of subordinates to detect and avoid problems such as pileups, breaks in pipe and faulty equipment
Monitored system performance and reported to supervisor on system problems
Monitored equipment and supplies to maintain readiness for deployment and redeveloped equipment
Monitored system performance and maintained a high standard of performance
Monitored vital signs and reported abnormalities to the case Manager
Monitored customers' calls to determine their situation and provided assistance to resolve problems
Monitored equipment and ensured all work was performed in a safe and efficient manner
Submitted all required paperwork to the proper departments for billing and collections
Submitted contracts to various insurance carriers
Submitted weekly work order for technicians to perform repairs on computer systems
Submitted all necessary reports and paperwork to the supervisor for processing
Organized a variety of events and programs for the students, faculty members and staff
Organized computer files and maintained records of incomingout going shipments
Organized files and maintained paperless records for the office and field service technician
Organized office, created filing and faxed paperwork; Assisted with office organization and upkeep
Organized, organized and maintained a safe working area by complying with all safety and security rules
Organized the truck and equipment for each trip, loaded trucks with supplies and maintained a safe work environment
Organized daily work schedules for the technicians and ensured they were on task
Organized and maintained the office, including answering telephones and greeting visitors
Making recommendations to the supervisor for improvements in network operations and equipment
Builds and maintains a database of over 200 customer service representatives
Handled the daily operation of a business with over 100 clients
Handled high volumes of calls from patients and insurance providers regarding their claims, billing and benefits
Handled all aspects of the construction process from initial contact to final inspection of the completed project
Handled multiple tasks, from data collection to installation and repair of equipment in a high volume environment
Handled heavy phone lines for the entire office and provided support to the customer
Handled data input from the system and performed routine troubleshot
Handled daily heavy phone contact with clients and employees to provide information on services and procedures
Handled incoming calls from clients and vendors regarding billing issues, service orders and other inquiries