Dispatcher Resume: Sample and Free Template [2020]
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Answered phones and assisted in the processing of customer payments and returns
Answered questions and addressed issues with customers, staff members and vendors
Answered all calls in a courtial and timely matter
Managed the day to days operation of a truck with over 100,00 miles of service
Managed an office of 20+ people and handled a high volume of incoming calls
Managed up to 15 people in a call rotation to assist customers with technical issues
Managed an office of 15 people and handled customer inquiries
Managed approximately 100 employees and ensured that they received the highest level of service
Provided daily support to the drivers and their employees by assisting them with the daily needs of their vehicle
Operated various types of telephone systems and computer programs to provide information, took messages and routed calls
Operated the computer system to record and maintain the patient medical records
Operated an automated cash handling device to record and report cash transactions, receipts or other items
Operated an automated system to record and track the movement of all equipment and personnel
Operated multiple phone systems to schedule appointments and maintain a high volume of calls
Assisted with the processing of medical records for patients and staff
Assisted the public with questions and complaints, answered telephone inquiries
Assisted patients with questions regarding insurance benefits and eligibility, answered patient call lights
Assisted clients with questions regarding the benefits of their insurance plan
Assisted and supported the sales force with product and pricing inquiries
Assisted customer with their account and billing inquiries, processed credit card payments and provided information on products
Assisted truck driver with loading and off-load of trucks
Assisted with the processing of all new and renewable accounts
Assisted in the training of staff and volunteers; Assigned tasks to associates, monitored work performance and made appropriate changes
Assisted the doctor with patient exams and treatments; assisted the dentist with patient procedures
Assisted call center with billing and collection of payments for the company
Assisted and provided support to the office manager and administrative assistants
Assisted supervisor with the scheduling of all appointments and travel for the office staff
Assisted nurses with patients' daily care, vital statistics
Assisted applicants with the selection of a job and conducted background checks
Assisted supervisor with the preparation of daily and special report reports
Assisted with the loading and discharging of passengers on the aircraft, and performed various duties such as loading and discharging baggage
Assisted drivers with questions and problems
Assisted clients with ADR's, medication reminders
Assisted customer with billing, account information and troubleshot issues with the phone
Assisted nurses with wound treatments and procedures, vital
Assisted a team of five with the preparation and execution of a training course for the Army National Guard
Assisted teacher with daily lesson planning and activities for the children in my classroom
Assisted applicants with the selection of a job, and provided information on the available positions
Assisted patient with their needs and concerns, answered questions regarding the facility and assisted with any questions they had
Assisted children with disabilities in the classroom, and on field trip
Maintained a daily, legibility and confidentiality of records, reports,. (1) maintained a high level of confidentiality and integrity in the work environment
Maintained accurate and detailed records of all incoming calls, correspondence and other information
Maintained contact with all customers and employees to resolve any problems
Maintained detailed administrative and procedural process control for the processing of all new hire paperwork
Maintained proper documentation of all incoming and outbound cargo, including manifests
Maintained the office's computer database and provided administrative services to the office's staff
Maintained daily logs of patient calls and interactions with the nurses
Maintained high level of customer relations and professionalism, as a result of extensive customer interaction
Maintained high level of confidentiality, and followed HIPA standards
Maintained client records by filing all required paperwork; answered questions and provided general information
Maintained client records by entering data into database and maintaining records
Maintained a positive and productive work environment, while ensuring the safety of all patrons
Maintained daily contact with the customer and provided support to them in a timely fashion
Maintained up-to - date knowledge of customer's accounts and service needs
Maintained all records of customer service calls and transactions for the department, including all call logs and reports
Maintained high standards of professionalism and customer satisfaction in high call volumes, while consistently exceeding customer expectations
Assist supervisor with any questions, problems or complaints regarding the customer service department
Assist in the daily delivery of packages to and from the warehouse
Assist clients with all forms of insurance claims and assist with all aspects of claims management
Assist in the development of new policies and procedure manuals
Assist callers with inquiries regarding their account
Responded to inquiries from patients and staff
Responds to calls for assistance from citizens and law violators
Responded to emergency and routine calls for assistance from the police and fire
Responds to emergency and routine calls for assistance from the general contractor
Respond promptly to emergency and routine requests for assistance from the emergency services department
Responded promptly to medical emergencies and provided emergency care to injured workers and patients
Responded immediately to calls for assistance and took necessary actions to resolve customer's problems
Responded for the purpose of resolving problems and complaints in a timely manner, including scheduling and confirming patient diagnostic appointments
Responded via e mail to customer's questions and requests regarding their accounts, billing questions and payment arrangements
Responded to customer inquiries and requests in a prompt, efficient manner; maintained customer records and updated account data
Responded to emergency and congestions in a fast pace work environment
Responded quickly to the emergency and nonemergent situation in a timely fashion
Responded quickly and resourceively to the physical needs of customers
Responded and resolved client issues in a professional, efficient and timely manner while maintaining a high level of customer relations
Responded directly to customers with technical issues regarding the service and billing
Responded as a liaison between the public and law-abiding citizens
Responded for the customer and took appropriate actions to solve the issue
Responded on a timely and efficient manner to the caller needs
Responded to all calls for assistance and assisted with the needs of residents
Responded quickly to dispatch andor emergency medical service
Responded in a professional, timely manner to customer questions and requests, including processing payments
Responded immediately to emergency medical situations
Responded immediately to calls for assistance and took necessary steps to correct the situation
Responded as needed to telephone and in person inquiries from patients
Responded for service to all clients, and assisted with any other questions or requests
Responded with a positive, helpful attitude to any questions or problems
Responded directly to the needs of customers and provided excellent customer services to ensure a pleasant shopping and dining environment
Responded to emergency medical situations, including fire alarms and intrusion by following prescribed evacuation procedures
Responded timely to all incoming and outgoing mail
Responded effectively to emergency and routine requests for medical care
Handled incoming and made calls to customers regarding orders and complaints
Handled high-profile customer calls and provided information on new products, policies and service
Handled numerous customer inquiries and concerns, while ensuring that they were resolved in a prompt and efficient fashion
Handled all aspects of the training process for all soldiers
Driving high-volume calls to resolve issues with customer service
Conducted phone surveys to determine the most effective and cost-efficient methods of delivering service to customers
Conducted telephone surveys to determine the nature of customer complaints and to determine the type of response needed
Conducted investigations of accidents, injuries and violations
Conducted intake assessments and provided case planning
Conducted pre and after-hour telephone surveys to identify customer needs and concerns
Conducted phone surveys to obtain and verify customer feedback, concerns or requests about products and services
Conducted investigations and determined the causes of accidents
Conducted daily inspections of vehicle and equipment to detect potential hazards
Conducted research on the impact of new technologies and processes on the business
Conducted phone interviews with patients to obtain information about insurance coverage and deductible amounts
Conducted and maintained a variety of administrative tasks to ensure the accuracy and efficiency of data entry
Inspected all vehicles before and during the course of each shift
Inspected the vehicle to ensure it was in good repair and that it met all standards of the company
Inspected the trucks for defects and malfurment before loading
Inspected equipment and supplies to determine the type of work needed
Inspected and verified that information in the system matched
Inspected the vehicle to insure all mechanical and emergency repairs
Inspected work for completence and compliance with established procedures
Inspected freight for defects and made necessary adjustments as required to ensure that the product is in good working conditions
Inspected truck for damage and to ensure proper working conditions
Inspected trucks for damage and to ensure proper safety procedures were being used
Inspected work performed to determine the nature of errors and to ensure compliance with specifications
Inspected work performed by others to ensure conforming work is being done correctly and in a safe manner
Inspected the truck for any loose, worn or damaged parts and report any problems to the proper personnel
Inspected packages for damages and made sure all items had been received and shipped
Developed new skills and knowledge in the areas of computer and office management, customer relations
Developed strong customer relations through friendly interactions and excellent
Developed custom software for the company to assist in their sales and marketing
Developed positive customer relations through telephone and in- person interactions
Developed the database for tracking and updating of the data in a timely fashion
Developed positive customer relations through effective sales service and product demonstration
Developed a database to monitor and report on the number of calls made by employees
Developed new and updated policies, processes & programs to ensure compliance with company standards
Developed reports for the management and other staff to assist in the development of new and improved processes
Developed skills in the areas of customer care; conflict resolution, and problem-solving
Developed customer relations by assisting in the resolution of issues, and providing assistance to callers
Developed positive customer rapport and earned a high degree of professionalism
Developed relationships with patients to ensure a smooth flow of information
Developed proficiency in the application of Microsoft Word to a diverse population of individuals
Developed reputation for being flexible and resourcefulness to customers, while maintaining a high standard of customer satisfaction
Developed the call-back procedure for all new employees and maintained the department's call-back schedule
Developed highly effective customer relations and earned a high degree of professionalism
Developed and maintained a spreadsheet to track the number of cases handled by staff
Developed a new system for the department to be in compliance with the state and local laws
Developed rapport with customers to increase likelihood of successful completion
Developed relationships with clients to ensure satisfaction and loyalty, maintained a high level of professionalism, and maintained a professional tone at the completion of all transactions
Developed strong customer relationships by greeting and establishing a warm rapport with each customer
Developed positive rapport with customers to increase repeat and business
Developed, implemented and managed a comprehensive case load of over 200 patients
Developed the first in depth, comprehensive training manual for the entire department
Developed effective communication and conflict management skills with co-.
Conferred daily with clients to discuss status of claims and determine appropriate action to be pursued
Conferred frequently with clients to discuss work procedures and policies
Conferred extensively with physicians to obtain and evaluate information on the patient's health status and plan of treatment
Conferred over to the dispatch department for any problems with the dispatch vehicle
Conferred with clients to determine their eligibility for services
Supervised all aspects of the call, from scheduling and answering to customer complaints
Supervised employees in the processing of customer transactions and maintained a safe work place
Contacted customers to provide status of their orders and to notify customers of any delays in their orders
Demonstrated ability to handle multiple priorities and work in a team environment
Demonstrated knowledge of and ability to provide customer support in a call center setting
Demonstrated strong customer relations skills, and ability to handle a variety of situations
Demonstrated strong customer relations skills by assisting with the processing of customer orders and returns
Demonstrated integrity and confidentiality while handling confidential patient data and medical records
Demonstrated outstanding communication and interpersonal abilities with all customers, vendors and employees in a fast-paced environment
Demonstrated ability to handle a wide range of administrative duties and responsibilities
Demonstrated success in providing exceptional support to the organization and staff
Demonstrated expertise in handling and dispensing of emergency roadside service calls
Demonstrated a strong commitment to providing excellent service
Demonstrated experience in the areas of emergency medical services
Demonstrated outstanding communication, problem resolution and organizational skill set with a strong background in medical billing and insurance claims
Demonstrated ability to handle a high volume of in bound calls and inquiries
Demonstrated the ability to quickly learn new procedures and techniques
Demonstrated integrity and courtesy in all interactions
Demonstrated expertise in handling difficult and complicated issues, including customer service inquiries and resolving problems
Demonstrated skills in customer relations and problem resolution, while maintaining a positive attitude
Demonstrated strong communication and problem-solver abilities with a focus on customer relations
Demonstrated exceptional customer care and problem solving abilities in a fast paced, high-pressure environment
Conducted phone surveys to identify and assess the need for new services andor upgrades
Conduct customer interviews and provide information on the status of their vehicle
Conduct interviews with patients to gather medical history
Communicated daily with drivers and customers to provide accurate delivery status
Communicated clearly and professionally with co workers, supervisors,. Assisted in the development of new procedures and policies
Communicated effectively with dispatch to provide customer support for a busy call center environment
Communicated directly with clients to provide accurate and appropriate responses
Communicated the importance of patient education and safety to all employees
Communicated effectively with customers to answer questions and address concerns
Screened all calls and inquiries for quality assurance
Screened patients for potential health problems and referred patients to other health care providers
Screened drivers for potential safety violations and provided feedback to supervisors
Screened and transferred incoming phone inquiries to the correct personnel or department
Screened patients for appropriate testing
Screened potential customers for the following Insurance verification
Screened applicants for potential employees and scheduled appointments with the proper personnel
Screened new patients and verified their eligibility for Medicaid, Food Stamps
Screened and dispatched all emergency medical calls for the company
Screened, interviewed and screened potential employees for the purpose of determining their eligibility for the program
Screened callers and routed them to the correct person
Screened over 100 incoming callsemails per shift and maintained a 100% customer service rating
Created a database to assist in the tracking of customer calls
Created, maintained and organized a database of over 500 drivers and their routes
Created an Excel spread to report the status of all incoming and out going correspondence
Created an automated ticket tracking program for the entire department
Coordinated customer's appointments and provided information on services available to them
Coordinated with the office staff to provide accurate and complete data entry
Coordinated with the local community to develop and execute a comprehensive training program for all staff
Coordinated the delivery of services to clients and ensured timely completion of all services
Coordinated daily office activities and maintained a filing cabinet of all incoming and outgoing documents
Processed customer payments for merchandise, and maintained a safe work environment
Trained to answer and direct incoming phone inquiries, take orders and provide customer service
Trained on the phone system and assisted with customer inquiries, complaints or questions
Trained all employees on the proper procedures for handling and transporting hazardous materials, including the proper handling of all hazardous material
Trained for the position of a Customer Care Specialist, and was responsible for the training of new hires
Trained the staff on how to use their phones and computer
Trained a team of 10-20 new hires on the company's policies and procedure
Trained and certified in the proper procedures for handling and filing of medical charts
Trained and supervised employees in the proper operation of CAD systems
Trained on the proper procedures for handling and reporting of medical records
Trained all employees on the proper procedures for handling and filing of confidential patient information
Trained over 50 drivers on the proper procedures for transporting their loads
Trained employees on the new computer software and provided technical training to new staff
Trained staff on how to properly handle and resolve complaints
Trained on how to properly process and file insurance
Trained as a certified driver and was able to safely operate a tractor trailer
Trained personnel on the procedures and policies of their job
Made rounds at the entrance of a correctional institution to check for weapons and other dangerous items
Prepared for and processed new hires, transfers of benefits and termination
Certified Medication Administration (CMSA). Assisted with the development of a new system for the Medi-cal billing department
Served in a leadership role as the primary point of escalation for customer issues
Served on the Emergency Response team for a variety of emergencies
Served a diverse range of duties, from providing technical support to training and assisting with the development of training materials
Served an active role in the training of soldiers and provided guidance to subordinates
Served on the Emergency Medical Team, and performed CPR
Contacted customers to confirm appointments and obtain additional details of inquiries
Contacted clients to obtain information on medical insurance and eligibility for services
Contacted patients to confirm appointments and collect copayment information
Contacted insurance carriers to verify patient's coverage and eligibility for services
Contacted potential clients to discuss the benefits of a particular vehicle
Contacted individuals and groups to provide assistance with the completion of their G
Contacted physicians and patients to obtain medical records
Contacted claimants andor attorneys to verify claim information and obtain missing documents for claim processing
Contacted members and insurance companies to obtain information on their accounts
Contacted local police and Fire departments to determine the need for emergency medical treatment
Contacted vendors to verify and expedited delivery of supplies, equipment or other items
Contacted physicians and registered patients to schedule tests
Contacted customers to confirm appointment and obtain details of complaint
Contacted clients to verify their insurance coverage and determine eligibility for services, including deductibility and coinsurance
Contacted providers to schedule patient's appointments, verified insurances and obtained authorizes for procedures
Contacted all customers to verify their information and resolve issues
Installed phone systems and provided technical assistance to call center customers
Installed a variety of equipment and software to enhance the efficiency of office and field work
Installed all types of security equipment and maintained a high degree of customer relations
Installed security cameras in the hospital and provided emergency medical treatment
Installed a computer network for the office and assisted with data entry
Checking in and out of students; Assisted with the preparation and distribution of student records
Generated a variety of reports and documents for the purpose of maintaining and improving customer satisfaction
Generated and maintained a high call rate for the department and assisted with all administrative needs
Generated over 100 hours of work in the fields and provided training to all new recruits
Generated an annual GSE assessment for the school
Generated all incoming and received calls, faxed reports to the proper departments and assisted with other clerking needs
Generated accurate and appropriate information in response to customers inquires about their vehicle
Designed and developed a new system for the Department of Education to track and report on student progress
Designed an electronic file system for the office, and maintained a database of all office supplies
Designed the call flow for a new office and trained the staff
Designed an efficient and effective system for the department to ensure customer satisfaction and retention
Designed forms and reports for the purpose of identifying and documenting information
Designed and developed a tracking program for the entire office to track all new hires and terminations
Designed a system to help with the customer and their insurance needs
Designed sales presentations for customers and provided information on new merchandise
Designed and implemented a system to track the progress of CAD drawings for a variety projects
Designed, developed and managed a new customer database system
Designed an automated call-tracking system for the office
Designed spreadsheets to assist in the management of all incoming and out going correspondence
Completed over 200 daily tasks and maintained a high standard of customer service and professionalism
Completed and maintained accurate logs of vehicle inspections
Completed patient's paperwork for the next shift and made necessary changes
Completed routine and nonroutic duties in a fast paced environment while maintaining excellent customer service
Completed the daily reports for each shift and submitted to the appropriate supervisor