Desktop Support Resume: Sample and Free Template [2020]
Use these Desktop Support Technician Resume Sample Bullets to create your Resume and land your dream job. All of these can be accessed for free in our in-product Desktop Support Technician resume templates. Explore them below.
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Provided technical assistance to the customers in resolving their problems and providing solutions for the company
Provided excellent Customer Care to clients and employees in a high volume call Center
Operated a computer terminal to perform data input and retrieval of documents
Operated all aspects of the business, from customer support to sales and service
Operated a computer to perform various duties such data processing
Developed new features and enhancements to the application, which resulted in a more user-friendly and efficient system
Developed an automated system to track and report on the availability of all network devices
Developed custom scripts to automate the installation of DHCP on a Windows NT2000 server
Developed custom software for the company to use in their daily operations
Developed & implemented a new Windows based system for the entire company
Developed procedures for the installation of Windows NT and 2000 servers
Developed custom software for the network and provided technical assistance to users
Developed procedures for the installation of new hardware and operating system
Developed and implemented a computer-related program to help the customer with computer problems
Developed new and improved the desktop environment for all laptops and desktops in the organization
Developed new and improved the company software
Developed user friendly applications for the company
Developed scripts to resolve problems with the server, and created a new ticket system to track tickets
Developed a new system for the workstation to be more user friendly
Developed new processes and standards for inboundout bound calls, which resulted in a reduction of call wait by 30%.
Developed training materials and provided technical support for the entire company's IT infrastructure
Developed solutions for customers with hardware and operating systems problems
Developed custom software for the MCP to provide support and training for the company
Managed a staff of 10 technicians and 4 support personnel, including scheduling of technicians and training
Managed daily office functions for a team of 4-7 employees
Managed daily workflows for over 200 employees and provided training to new staff
Managed and maintained the entire network infrastructure for a $1B medical device manufacturing facility
Managed all aspects of the desktop support team
Assisted in the installation of Cisco switches and network devices, including routers
Assisted with the installation of Android phones and devices, as well
Assisted customers with their computer problems
Assisted users with troubleshooting and repair of hardware, operating systems
Assisted clients with technical issues and troubleshoots PC hardware, software,.
Assisted technicians with trouble shooting and repairing of hardware, peripherals
Assisted on the production floor with troubleshoots and repair of computer systems
Assisted and trained users on the installation, operation and configuration of various computer systems
Assisted Windows NT, 2000 and 2003 servers with hardware, software installation and troubleshoot
Assisted Customers with technical issues
Assisted in the installation of Android phones and accessories for AT&T U-haul customers
Assisted in the development of a Windows Server 2012 migration from the legacy environment to a new Windows server
Assisted customers with troubleshot and repaired hardware, operating software,.
Assisted clients with technical problems and resolved them on a regular basis
Assisted students with the application of Microsoft Word
Assisted IT Manager with the implementation of a web application for the company to manage all aspects of the business
Assisted users with computer hardware and operating systems issues;
Assisted remote technicians with technical problems and resolved network related hardware issues
Assisted IT staff with network configuration and maintenance of the LAN
Assisted IT with the implementation of a mobile app for the company
Assisted with the setup and maintenance of all computers, printers,. Provided desktop and laptop technical support for the entire company
Assisted in the setup and configuration of new computers
Assisted customers with their needs and questions, answered multi-phone line system for the entire office, and handled customer complaints
Assisted clients with technical problems and provided support for all hardware, including laptops
Assisted students with their academic and personal goals, including homework assignments
Assisted and supported the customers with their needs and problems
Assisted and supported the IT Department with all technical aspects of the IT department
Assisted technicians with hardware and operating system installation, software updates
Assisted users with technical problems and provided support for the company
Assisted IT department with the creation of a Windows 2003 Server environment for the entire organization
Maintained all computer systems, printers and network
Maintained the Windows 7 and 8 environments, as a server administrator
Maintained an up to date list of available software and network resources
Maintained accurate and up-to date documentation of the scanning process
Maintained an up to date list of available network devices and software
Maintained database of all incoming and outbound phone lines
Maintained high standards of clean and safe work place sanitation, health code compliance
Designed and developed a computer system for the department to track and report on the daily activities of employees
Designed and implemented a system to track the number of tickets and errors that occur in the system
Conducted phone and internet research to identify potential clients for the company
Conducted a wide array of administrative duties for the Office Administrator
Projected to provide the highest level of support to all clients and staff
Supported a wide range of hardware and operating system related problems
Supported various projects for the Department of Homeland Defense (DoD) and the Office of Personnel Security
Supported the installation of new and upgraded equipment in the facility
Supported a variety of hardware and operating system applications for the company's network
Supported multiple clients with printers
Utilized the Microsoft Windows 7 and Office Suite to create, edit or delete documents and files
Utilized various computer software programs to troubleshooting and repairing printer issues
Utilized Dell and Microsoft Office products to support the customer
Utilized inbound calls to assist with customer service inquiries, troubleshooting and resolving technical issues
Utilized HP Quality Centre to perform system and network troubleshoot
Utilized Microsoft Word to prepare and maintain documents for the office
Utilized the Microsoft Outlook and Windows Server 2000 to create, maintain and distribute mail
Utilized Cisco ASA to provide network and application security, troubleshooting issues with Cisco switches, routers and other peripheral equipment
Utilized various tools to help with the resolution of technical and customer issues in a call center environment
Utilized various computer applications to provide technical assistance and training
Utilized multiple software packages to troubleshooting and resolving problems with Windows XP
Utilized excellent communication, problem-resolution and organizational skill to resolve customer inquiries and issues
Utilized software and tools to perform hardware, application software installation and troubleshot hardware issues
Utilized advanced computer software to provide technical assistance and training for users
Utilized Microsoft Office, MS Outlook and Excel to manage, maintain records of work orders and other documents
Utilized a variety of hardware and software to troubleshot, repair or replace defective equipment
Utilized a variety of hardware and software to perform daily tasks, such as installing software and operating systems
Utilized a variety of computer applications to provide technical and administrative assistance
Utilized software to perform data analysis and report on the status of all issues
Utilized computer skills to provide technical support for Windows 7, 8 and 10
Utilized Cisco IMS to manage and maintain the LANWLAN
Utilized skills in troubleshot and repaired computer systems for customers, technicians and contractors
Implemented various programs to track and report on the daily status of all tickets
Developed and implemented a system to manage the network and workstations
Coordinated with the Help Desk to provide technical assistance for the Help Desk and other users
Coordinated between the customer and IT support staff to provide technical assistance and troubleshooting
Coordinated between the client and support team to ensure all technical issues were handled in a timely manner
Coordinated daily activities with the IT department to resolve problems and ensure smooth operation of the department
Led the team in developing and maintaining a comprehensive, user friendly iOS platform for the company's mobile applications
Led cross functional team of technicians to support the entire enterprise
Led teams in the development of a Windows NT2000 server
Led a group of 5 to 10 technicians in a fast paced environment to support the company's customer needs
Led multiple teams in the implementation of a web application for the company to manage and track all of the employees in a remote environment
Led an effort to improve the overall quality of support and customer service provided by the company
Led cross functional efforts to improve the performance of MCIS and its users
Led cross-departures to provide technical and administrative assistance for the Office of Information Systems (OMSI).
Led implementation of a system to track and report on the progress of all assigned tasks
Trained over 200 employees on the DNS system and configured them to work with the new system
Trained all users on how to configure and troubleshooting the network
Trained over 200 users on the use of scanners and other software
Trained staff on how to properly troubleshooting and repairing computer hardware
Trained new staff on company software and network security procedures
Trained over 100 new hires on the system and helped them with their questions
Trained users on the scanners and how to operate
Trained employees on the new system and provided technical guidance to the employees
Trained as a Desktop support Technician desktop
Trained users on the new system and provided technical guidance to the user
Helped in the development of a Windows XP operating environment for the company's employees
Helped train and develop new technicians in the areas of customer service, sales and product knowledge
Helped maintain and troubleshoots Cisco switches
Helped create and implement a system to manage the DNS and DHCP server for all of the company
Helped implement and manage the new system for all Windows 7 and 8 computers
Helped create and implement new procedures for the department, and trained new staff
Helped diagnose and resolve technical problems with hardware, operating system and software issues
Helped customers with questions and issues regarding the ATV's
Helped with the development of a Windows NT 4i desktop environment
Helped to resolve problems with computers and software issues for users
Helped troubleshooting and repair hardware, including printers
Helped maintain and update the computer system for all of our customers
Helped troubleshooting and resolving problems with PC software
Helped the team with their work and assisted the customer with their needs, and assisted them in finding the correct parts for them
Helped the team with troubleshot and repaired all desktop issues
Helped implement and troubleshot Cisco IMS
" Helped install and maintain the software for a new system called the ""Risk Control"" software"
Helped develop and test a scanner for the purpose of troubleshooting and correcting errors
Helped implement and troubleshot Windows 7 desktop
Helped with the setup of a new server and worked with the team to create a new system for the company
Helped to troubleshooting and resolve issues with the MAC
Helped the technicians with any issues they may be encountering
Helped install, troubleshot and repair hardware
Helped clients with technical support, troubleshoots hardware and operating system issues on their computers
Helped maintain and upgrade all Windows XP Professional, 7 and Server 2008 R3 systems
Helped resolve issues with desktop and laptop hardware, operating systems
Helped create and implement a Windows Server 2008 environment for the entire organization
Helped users with their computer issues
Helped create and implement a system for the department to track and monitor all the incoming calls
Completed the necessary tasks to provide excellent service for our guests
Completed several training classes to learn new skills and become more proficient in the work place
Completed several training sessions to improve the scanner and its operation
Completed all tasks in a fast-pace, deadline driven manner while maintaining a professional demeanor
Completed a series of field service training to become familiar with the various types of equipment and software used in the installation of various peripheral systems
Generated all reports and maintained the departmental filing systems for all employees and visitors
Generated over 200,00 daily reports and provided customer with a daily status report
Generated various Excel Spread Shear Reports for the Sales and Marketing departments to track the progress of each client
Generated all necessary reports and logs
Served as a technical resource for the customer and provided support to all users
Served and assisted with the setup of new Prinners and printers
Served various roles in the company as a Computer Technician
Served customer with printer issues
Served customers with their computer needs
Served a customer's computer with the ability to scan and print documents for the purpose of filing
Served users in a remote desktop support role for the entire company
Served and assisted in the maintenance of laptops
Served 2 months on the National Guard as a Platoons Security Analyst
Served as a technical lead for the development of a new software solution for the company's IT department
Served the company's first and only customer support desk
Served customer with a wide range of issues and requests
Served over 100 users in a 247365 support call center
Participated on the project team to create a database for the company to use
Participated as a team member in the creation of a training manual for the new printers
Participated with the implementation of a Windows XP based system for the company's IT infrastructure
Participated to assist in the creation of a database for tracking the status of all incoming and outgoing shipments
Participated actively in the development of new systems and applications, including the creation of new user manuals and procedures
Participated during the implementation of a DNS solution for the entire company
Participated in the migration of all users to a newly installed server
Participated with the team to implement a system for the company to track and report on the status of their customers
Participated daily in the training of all staff and new hire employees
Participated in the design and development of a system for the use and troubleshoot of peripheral devices
Participated actively in the design and implementation of a web-enabled application for the Department of Homeland Security
Participated actively in the training of new technicians and maintained a high standard of service
Participated daily in the training of new hires and maintained a high standard of service
Participated daily in the training of new staff members and provided support to existing clients
Established the company as a leader in providing the best possible customer service to our clients
Established strong customer relations through effective sales and problem resolution techniques
Established client base and maintained a high-performing staff of over 100 employees
Established new clientele and increased revenue by 20%, resulting in a 10% decrease of customer service call time
Established the company to become a leader in the wireless and data communications industries
Established work flow and priorities for the department to achieve productivity goals
Established excellent rapport with all staff and customers to resolve problems quickly
Established excellent rapport with all staff and customers to maintain a positive customer relationship
Established workflows and policies for the entire team to follow, and provided guidance on how to improve the process
Established effective relationships with clients and vendors to resolve technical issues quickly and efficiently
Repaired all printer issues, and maintained a high standard of customer service and professionalism
Utilize excellent customer relations skills to assist clients with any issues they may encounter
Helped customers with questions and concerns about the company's services, products or policies
Supervised all aspects of the installation and maintenance