Customer Service Resume: Sample and Free Template [2020]

Use these Customer Service Representative Resume Sample Bullets to create your Resume and land your dream job. All of these can be accessed for free in our in-product Customer Service Representative resume templates. Explore them below.

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  • Managed the day to date operations of a busy office, including scheduling appointments and answering phones
  • Managed the daily operation of a trailer with over $100,000 in sales
  • Managed a high-volume of incoming and outgoing calls, including answering customer inquiries and providing information on products, prices,.
  • Managed multiple projects, including the development of a comprehensive marketing plan, and the implementation of a comprehensive sales plan
  • Managed up to 10 employees in a busy retail environment, including scheduling and training
  • Managed high call volumes, handled customer inquiries and resolved issues
  • Managed and maintained a portfolio of accounts
  • Managed the day -to end processing of customer orders, including the preparation and delivery of orders to various customers
  • Managed multiple projects, and assisted in the implementation of several new products and services
  • Managed call volume of 60 calls, providing accurate and timely resolution to complex customer service inquiries
  • Managed over 50+ customers per shift, ensuring that their needs were addressed
  • Managed up to 50+ customers per call; handled all customer service related issues
  • Managed calls effectively and in a professional
  • Managed and directed the reception area, greeting customers as they enter the store
  • Managed the reception area in a neat and professional
  • Managed all incoming and in-coming customer service requests
  • Managed over 100 employees in a fast-pace retail environment, ensuring that customer needs were consistently met
  • Managed staff, training new hires
  • Assisted with the processing of applications for credit cards and checking accounts
  • Assisted in the preparation of invosive and non -solicited sales proposals
  • Assisted the customers with their questions and problems, answered any concerns they may have had, and provided information on the product
  • Assisted patients with questions andor problems regarding the billing, claims and payment process
  • Assisted guests with any questions, problems andor requests in person or on the phone
  • Assisted driver with delivery of trailers to customer
  • Assisted agents with their claims and billing questions, as needed
  • Assisted warehouse with shipping and inventory management, including tracking of shipments and inventory control
  • Assisted residents with their daily living activities, including helping with meals and feeding as necessary
  • Assisted on the floor with customers and helped to maintain a clean work area
  • Assisted with the development of a comprehensive customer support and service plan
  • Assisted with the creation of a database for tracking and updating of all incoming orders
  • Assisted call center with escalated issues, and assisted in the resolution of customer issues
  • Assisted and directed clients to their destinations, assisted with the preparation of their meals
  • Assisted and directed clients in the proper application of their personal and business banking accounts
  • Assisted call center representatives with customer inquiries and problems regarding billing, technical assistance or product information
  • Assisted all departments with orders
  • Assisted students with registration for online courses, including Microsoft Office (word, PowerPoint), Adobe Photoshop and Microsoft Excel
  • Assisted engineers with the construction of residential and business units in the San Antonio area
  • Assisted mechanics with any repairs and maintenance needed to maintain the vehicles
  • Assisted in the creation of a new customer database and created an Excel spreadsheet to assist in the creation of a customer database
  • Assisted the customer with purchases and returns, assisted the customer with questions and problems
  • Assisted patients with billing inquiries and payment plans, processed payments for medical insurance
  • Assisted callers with their account information
  • Assisted members with their questions and concerns, processed credit card transactions
  • Assisted callers with their orders, and answered phones
  • Provided accurate and timely resolution of all inquiries, concerns and complaints
  • Provided a friendly and courtial service to all guests
  • Provided accurate and timely resolution to customers
  • Provided quality assurance and customer support for all Air conditioning customers
  • Provided superior Customer service to customers, and assisted in the selection of products and service
  • Provided support to the sales and customer experience team by answering questions and providing information on products, pricing plans and services
  • Provided detailed customer information to the general manager and other departments
  • Provided high level of customer support to customers and associates by answering questions, resolving complaints and providing information on procedures or policy
  • Provided excellent and timely resolution to customers inquiries, questions and concerns in a professional manner
  • Provided customers with a positive and courtful service to ensure their business was successful
  • Provided assistance to customer with orders and inquiries regarding the company's products
  • Provided information and resolved problems for patients, providers or staff
  • Provided accurate and timely customer feedback to management regarding service, product and quality issues
  • Provided a friendly and helpful attitude to all guests in a fast paced restaurant
  • Provided outstanding and friendly Customer Services to customers in a timely manner
  • Provided superior guest services by providing a positive shopping and experience
  • Provided excellent and courty care to all guests in a fast-paced and stressful environment
  • Provided support to the medical insurance companies and patients in the billing process
  • Provided accurate and timely customer support
  • Provided a high-volume of customer support in an extremely busy retail environment
  • Provided a high-volume of in store and on-line sales support to the customer
  • Provided friendly customer services and resolved all customers' problems
  • Provided feedback to the sales force on customer satisfaction, product quality and service
  • Verified that information in the customer service queue system match information in the customer service ticket system
  • Verified customers information and provided assistance with inquiries, concerns or complaints
  • Verified all information for the customers and entered into computer database
  • Verified customers information and resolved any problems they might be facing
  • Verified and recorded the contents of inventory loads against purchase orders
  • Verified and processed all new claims for the insurance department
  • Verified accuracy of customer's information and processed credit cards
  • Verified correct insurance coverage for customers
  • Assist in the development of a computer system for the purpose of providing information to customers
  • Assist customer with questions, complaints and concerns; Maintained a positive attitude; Maintaining cleanliness of work areas and store
  • Assist and advise clients on the proper care of products and services
  • Assist individuals with questions regarding the company
  • Assist in the installation of Air conditioning systems
  • Assist clients with questions, complaints and concerns about the store
  • Assist call center representatives with questions andor issues concerning customer accounts
  • Assist in the development of a new filing and organization system for the office
  • Assist Customers with questions regarding products, pricing and services
  • Performed inventory control and maintained a safe working area by following safety procedures and policies
  • Performed research and prepared documents for the preparation of reports and presentations
  • Performed duties as a customer support representative for the following Assisted with customer service issues, and maintained a clean work area
  • Provide support to the Sales and Marketing departments by performing data analysis and reporting
  • Processed payments and maintained customer accounts, including credit cards and checks
  • Processed loan payments and maintained a clean work area, including the cash drawer
  • Processed a high influx of in-person and over the phone customer calls
  • Processed shipments and prepared daily work schedules for up to 30 employees
  • Processed and maintained a variety of customer transactions
  • Processed and resolved complaints regarding products, service or personnel
  • Processed all incoming and received faxes
  • Processed shipments and returns; Assisted in the management of warehouse stock; Process and maintained inventory records
  • Maintained accurate and complete records of patient information, complaints and comments
  • Maintained clean and organized work environment, assisted with customer complaints and questions
  • Maintained friendly and customer-oriented
  • Maintained excellent communication with customers and employees, maintained a positive attitude with coworkers and management, maintained a positive attitude with coworkers and managers
  • Maintained database of over 100 sales leads and maintained a high level of accuracy
  • Maintained accurate and up keep of the office's computer system
  • Maintained up to 100+ customers daily
  • Maintained contact with all levels of the company to provide accurate and timely responses
  • Maintained an excellent record of accuracy and efficiency, consistently achieving high levels of customer retention and satisfaction
  • Maintained daily logs of customer inquiries and complaints in a high volume call centers
  • Maintained high level of confidentiality, and provided customer assistance in a professional, courty-free and efficient way
  • Maintained composure and professionalism in a fast pace work enviroments
  • Maintained office and client database for the purpose of providing information to clients and vendors
  • Maintained accurate records of customer inquiries, complaints and billing
  • Maintained a clean and orderly office environment, answered incoming calls and transferred to proper departments, assisted with client accounts and billing inquiries
  • Maintained knowledge of store inventory and sales floor stock; Responsibilities include Assisted customers with purchases; Handling cash and checks
  • Maintained high standards of excellence in customer satisfaction and call center productivity, while consistently achieving high call center metrics
  • Maintained all records of patient's care and progress in the hospital, including vital statistics and test results
  • Maintained excellent communication with the customers and employees, answered questions regarding the store and products, assisted customers with their needs and questions
  • Answered telephone inquiries and directed call to the proper staff
  • Answered incoming customer service emails
  • Answered incoming phone call from clients and employees regarding payroll
  • Answered calls from members and provided assistance with their questions
  • Answered customers' inquiries and provided information on products or services, and took appropriate actions to correct customer problems
  • Answered multiple phone line systems and directed call to proper department, scheduled appointments and meetings
  • Answered questions regarding the products and services
  • Answered calls from members and customers regarding account issues with their wireless devices
  • Licensed in the State of Texas to handle all customer inquiries and complaints in a professional manner
  • Process payments and returns; Maintained a high degree of customer relations
  • Process returns and refunds; Maintained accurate inventory of all products
  • Handled calls from potential customers and provided them with the information they needed to make a decision on the right vehicle for their business
  • Handled large volume of calls and inquiries from patients
  • Handled multiple tasks and responsibilities simultaneously, while providing quality patient care
  • Handled over 200+ customer inquiries per month regarding account balances, billing issues and service requests
  • Handled multiple tasks at a high pace, and always met deadlines
  • Handled a high influx of inbound and outgoing phone calls, providing quality support to customers and associates
  • Handled heavy phone calls from homeowners and builders regarding the status of home inspections
  • Perform data analysis and provide solutions to customer
  • Perform duties in a fast paced environment
  • Reviewed and resolved customer issues in a courtial and professional
  • Reviewed and approved credit card applications for accuracy and completions, processed customer transactions
  • Prepared, maintained and updated all required documentation for the E-Verification process
  • Prepared all orders for delivery and maintained a high standard of customer service during peak rush hours
  • Prepared paperwork for the truck to go off and load the trailer
  • Prepared documents for shipping, maintained records of all outgoing and incoming shipments
  • Prepared sales orders and invosices for payment, processed credit card transactions and handled customer complaints
  • Prepared daily, quarterly reports and correspondence for managers, directors of staff and other department heads
  • Prepared reports and maintained spread sheet for the company and its employees
  • Prepared paperwork for shipments and handled incoming calls, emails
  • Prepared purchase order and shipping labels for all orders received and shipped
  • Prepared a wide array of documents for the office and customers
  • Prepared detailed reports and analyses of customer inquiries
  • Prepared all invos, payments and credit card receipts
  • Prepared daily reports for the sales department, and processed credit applications for customers
  • Prepared monthly sales and service report, processed customer transactions
  • Prepared patient charts for upcoming procedures, assisted with the preparation of charts for next days procedures
  • Manage front end of warehouse Managed all aspects for the front office Assisted customers with all their banking transactions, deposits
  • Developed a rapport with customers to provide quality customer care and resolved all their complaints
  • Developed spread sheets for clients to track progress and follow up
  • Developed rapport with clients, answered inquiries and provided product knowledge
  • Developed sales and service plans for customers, maintained inventory and ordered supplies
  • Developed strong customer service skills by assisting with the sale of new and existing products
  • Developed, implemented and maintained a positive customer experience by greeting and assisting clients, responding to customer questions and requests in a timely manner
  • Developed highly effective interpersonal skills with all customer service
  • Developed highly effective communication skills with all callers, both internal and
  • Developed excellent rapport with customers and provided them the highest quality of service possible
  • Developed processes and systems for improving accuracy, productivity
  • Developed sales and customer service strategies
  • Developed a great relationship with clients and customers to help maintain a positive and professional image
  • Developed, maintained and enhanced a database of all incoming and outgoing calls for the entire company
  • Developed highly effective communication & customer relationship skills through interaction with customers, colleagues and vendors
  • Developed highly effective interpersonal and customer rapport with call centers
  • Developed spread sheets for each location to keep inventory up-dated
  • Developed Excel spreadsheet to organize and maintain all orders received from customers
  • Developed effective customer relations to generate loyal customers through prompt and courtey service
  • Developed reputation for being detail orientate and resourcefully handled
  • Developed and implemented a system to track all new and existing customer service calls
  • Developed an effective and productive customer service team by properly coaching and training employees
  • Developed an understanding of the business and its products to provide a better understanding of the customer
  • Developed, implemented and monitored customer service policies, goals & initiatives to improve sales, customer satisfaction and the company brand
  • Developed relationships with clients to provide exceptional customer care, which increased client satisfaction
  • Developed highly empathic customer rapport
  • Developed an Excel spread that allowed me to easily enter data into the computer
  • Developed sales strategies to achieve company goals, and met or exceed customer expectations
  • Developed interpersonal skills by listening to customers and giving feedback
  • Check to ensure all customer inquiries and concerns have a positive impact on the business
  • Reviewed applications and made sure all required documents are in place
  • Reviewed daily reports to ensure accuracy and completions of customer orders
  • Reviewed insurance policies to determine if a claim is in default
  • Reviewed insurance policies to determine if a policy was in compliance with state and federal laws
  • Reviewed new and renewal accounts to determine the extent of customer's credit and establish a payment plan
  • Reviewed and approved daily work flow for the Customer Care team
  • Reviewed customers accounts and charges to ensure that the customers were billed correctly, and if not refunding the account
  • Reviewed applications and determined the best course of correction to ensure the customer's needs and expectations were being exceeded
  • Reviewed credit applications for customers and verified that all necessary documents were in the customer files
  • Reviewed the customer information and credit card statements to verify the accuracy of their account
  • Reviewed client accounts and processed payment arrangements, maintained accurate account records and resolved customer inquiries
  • Reviewed billing and payment transactions to verify that information in the computer system is accurate and complete
  • Reviewed and resolved all customers' service or technical complaints
  • Reviewed claims for eligibility and benefits
  • Reviewed, analyzed and reported on all incoming orders
  • Reviewed customers' credit and financial statements to evaluate the credit worth of customers and to determine whether a particular product meet the customer needs
  • Reviewed the customer orders and entered them into the database
  • Reviewed the work of other employees to check for quality and accuracy of work
  • Reviewed orders and made corrections as needed to meet the customer needs and expectations
  • Reviewed client's insurance policy to determine if the coverage is in accordance with company guidelines
  • Obtain and record information about customers' vehicles
  • Obtained and recorded all required information for shipping and delivery of packages
  • Obtained all customer and employee data
  • Obtained information about applicants and their financial resources to help customers select the correct vehicle for them
  • Obtained customers orders by answering simple question, expeditering requests and resolving problems
  • Obtained 100 percent accuracy of customer orders and resolved any discrepancies
  • Obtained and maintained a list of all trailers and equipment
  • Obtained accurate and timely data from customers to assist in resolving customer complaints
  • Obtained necessary information from customer to complete loan applications and processed payments, including verification of income and credit
  • Contacted customers to provide status of their account
  • Completed all sales and service contracts for assigned account(es).
  • Completed a weekly inspection checklist to insure that trailers are in proper working order
  • Completed phone surveys and provided customer support for the purpose of providing information about products and services
  • Completed various forms of customer orders
  • Completed orders for the customer
  • Completed weekly and daily tasks for the Customer Support Department to ensure that customers were provided with the highest levels of quality customer care
  • Completed the daily tasks of running a register and making sure the customers were taken to their tables
  • Completed multiple projects for the EDI department, such as creating and maintaining spread sheets, updating customer accounts
  • Contacted new and current customers to explain products, services and promotions
  • Contacted clients to confirm appointments and obtain information for future reference
  • Contacted clients to discuss their accounts and determine the most efficient way to complete their account
  • Contacted patients to confirm appointments and collect payments for their prescriptions
  • Contacted various vendors to obtain information on pricing and delivery
  • Contacted vendors and suppliers to obtain quotes for products and service
  • Contacted existing and prospective customer to explain products features and solicit orders
  • Contacted clients to discuss and clarify issues with insurance, billing or claims status
  • Contacted potential clients to set up a meeting with the owner of their business
  • Contacted insurance carriers to confirm and update policyholders
  • Contacted all potential new clients to schedule and coordinate installation of new or additional plumbing equipment
  • Contacted customers to provide feedback on products and service
  • Contacted new and current customer to discuss their concerns with the appropriate sales person
  • Contacted clients to confirm delivery times and pick up dates
  • Contacted prospective customers by mail or telephone to provide product information and solicit orders
  • Contacted insurance companies to get authorizations for services rendered
  • Contacted customer to schedule service appointment
  • Contacted vendors and suppliers to obtain missing or incorrect orders
  • Contacted providers to obtain additional medical information, and explained the benefits of various plans
  • Contacted insurance companies to resolve claim issues
  • Created a positive customer experience by greeting and acknowledging each customers
  • Created daily reports for the warehouse and assisted in inventory management
  • Created a friendly, helpful atmosphere for all customer interaction and ensured that the store remained clean and presentables
  • Created schedules for all technicians to be on site and dispatched technicians to the correct technician
  • Created and maintained a spreadsheet of all supplies and inventory
  • Created, maintained and tracked the medical claim process for all members of the Medicare and Medicaid Insurance Plans
  • Created an environment of high quality customer satisfaction through prompt and accurate processing of transactions
  • Created the first incentive reward plan for all sales reps
  • Created spreadsheets to organize and track sales
  • Served over 200 customer accounts
  • Served multiple clients in a busy call- center
  • Served on the call team for a large customer support call center
  • Served a wide array of administrative and customer-service tasks to resolve client issues
  • Served various customer needs
  • Served as a customer advocate and liaison between the company, customer service representatives
  • Served in a fast pace, high stress call volume environment; handled customer issues and complaints
  • Served the needs of a busy family-oriented office
  • Served up to 50 guests daily, and provided exceptional customer care to all guest
  • Scheduled, directed and managed the activities of employees in a retail environment to ensure efficient and effective operation of the business
  • Coordinated with customers to provide accurate and appropriate product
  • Coordinated with the sales team to provide customer support and product information
  • Coordinated with other staff members to provide a high quality of customer service, including answering phones and assisting with client needs
  • Coordinated incoming and outbound shipments, handled all customer complaints and inquiries
  • Coordinated with the client to provide a smooth and timely flow of information for the clients
  • Coordinated scheduling of meetings with customers and other department managers to ensure timely completion of all tasks
  • Coordinated delivery of product to the customers, and assisted in resolving customer concerns
  • Coordinated with other team to ensure customer needs are addressed
  • Coordinated a team of 12 employees to ensure the smooth operation of a retail pharmacy
  • Coordinated multiple projects and tasks for the department, while maintaining a professional demeanor
  • Conducted daily pre and post-shift inspections to guarantee product quality and adherence
  • Conducted telephone surveys to determine the needs of customers and their families
  • Conducted telephone interviews with potential customers to learn about their needs and preferences
  • Conducted a variety of administrative tasks to resolve patient issues and inquiries
  • Conducted daily DOT inspections before leaving the facility to document
  • Conducted phone interviews with prospective and existing clients to assess the needs of each individual, and to provide them with product information and sales quotes
  • Conducted weekly meetings with the customer to ensure satisfaction
  • Conducted daily pre trip inspection of vehicles to make repairs and ensure that vehicle is in proper working order
  • Conducted telephone interviews with prospective students to obtain and analyze their financial needs
  • Conducted new customer service surveys
  • Conducted daily walk through with the customer to ensure all needs are being met
  • Conducted in-person and phone interviews with customers to obtain additional details about the product or service provided
  • Conducted training for all staff
  • Conducted a thorough analysis of the medical claim and made recommendations to the medical claims administrator
  • Conducted telephone surveys to obtain customer information and address concerns
  • Conducted customer service and sales for the purpose of maintaining a positive and professional attitude
  • Communicated with clients to ensure that they are enjoying there stay
  • Communicated effectively with all levels of staff, management and clients
  • Communicated directly with the customer to ensure their order is processed accurately and in a satisfactory manner
  • Communicated information to the public about product and service
  • Communicated between customer and store management to ensure that all customers received satisfactory
  • Communicated extensively with clients, employees and vendors to ensure timely delivery of products and service
  • Communicated with clients regarding account information and resolved problems or discrepancies
  • Communicated and interacted with patients to ensure that all questions, concerns and complaints were resolved in a prompt and courthous fashion
  • Communicated clearly and professionally with coworkers, customers,. Assisted in the preparation of food for customer order
  • Communicated information to customer about services and product features; Maintained up-to date knowledge of product and pricing
  • Communicated regularly with vendors and clients to resolve problems
  • Communicated with customers to ensure that they are receiving the best customer care
  • Communicated and resolved issues with customer
  • Communicated regularly with customers to provide information about product and services
  • Communicated daily with vendors and clients to resolve any discrepancies
  • Communicated the importance of product and service to the client
  • Assisting with the daily operations of a fast paced, team-based environment
  • Assisting members with their account information and troubleshoots problems
  • Assisting with the daily tasks of driving a truck to and from the airport
  • Assisting in the selection of new merchandise and pricing, as well
  • Assisting the public with information about products andor their use
  • Assisting in the training of all new hires, as well
  • Assisting account holders with questions and concerns regarding account balances, payment arrangements and payments
  • Assisting contractors with installation of plumbing fixtures and appliances in residential homes
  • Communicate effectively with clients to resolve problems and ensure quality of service
  • Trained new hires on company procedures and customer satisfaction goals, as well
  • Trained and managed a team of 5-7 employees, including scheduling and training
  • Trained staff on operating procedures and customer
  • Trained to work with customers in a timely and efficient fashion
  • Trained employees on the company policies and service
  • Trained staff on how to use the system and provide customer service
  • Trained all staff on company customer support procedures and service levels
  • Trained all employees on the proper storage methods and equipment used
  • Trained and managed a group of 20 employees to perform the following duties in a call center environment
  • Trained to work in a high-pressure and deadline environment
  • Trained over 50+ associates on the company policies and customer service
  • Trained other drivers on company policy and procedure to better understand the customer service needs
  • Trained new employees on customer services policies and procedures; assisted with the development of a new filing system for the office; and maintained a clean receptionist area
  • Trained employees on the use of equipment and procedures to ensure the proper operation of all equipment
  • Trained to handle and process incoming calls from patients
  • Trained as a Customer Care Specialist, and was able to handle a variety of tasks
  • Trained all new hires and maintained current knowledge of the company
  • Trained over 100 employees on the use of a cash register
  • Trained customers on the proper way to set up and use the new software
  • Trained several new hires on the job and helped to maintain a positive attitude
  • Trained a team of 5 employees on the proper operation of a forklift
  • Complete a variety of administrative and customer support activities
  • Called in orders for customers and answered any question
  • Called to confirm and update client's appointments
  • Called for help and assisted with customer service
  • Called and emailed customer to obtain orders for new products and services
  • Called and emailed customer to follow up on purchases
  • Called prospective clients to discuss products and solicit sales for services
  • Coordinate between multiple callers to provide accurate, specific customer service
  • Made reasonable procedures and process exceptions to resolve customers'. Provided accurate and appropriate feedback in response to inquiries
  • Made sure that customers received outstanding customer services by addressing concerns, demonstrating product knowledge and resolving problems
  • Made sure all the customer was satisfied with there orders