Assistant General Manager Resume: Sample and Free Template [2020]
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Perform a variety of tasks to resolve customers complaints or answer customer inquiries
Performed strategic and operational analysis of the business to determine strategic direction and objectives
Performed as a member of the management staff to provide a high level of customer satisfaction
Performed quality assurance and customer satisfaction
Performed in a team setting and assisted with the hiring of new employees and training
Performed extensive customer services and administrative tasks to include, scheduling appointments and handling customer issues
Assist customers with their needs and questions
Assist with the development of a team to ensure the success of all store operations
Assist guests with making their dining reservations
Assist store managers in the development of training materials and procedures
Assisted in the development of a successful food and service department
Assisted with the planning and implementation of a $2 million annual budget for the company
Assisted guests with reservations, room assignments and check in
Assisted the store with inventory control, and assisted in the opening of new stores
Assisted management with inventory control and ordering of merchandise, maintained a clean and organized work area, assisted with the opening and maintenance of store
Assisted management with the daily operation of a high-volume, fast paced restaurant
Assisted residents with their daily activities, including but limited to bathing and grooming
Assisted all departments with guest service and house cleaning, as well
Assisted employees with their daily needs
Assisted on the floor with merchandise and customer relations, handled cash register transactions and maintained a clean work area
Assisted on the floor with merchandizing and display
Assisted store managers with daily tasks
Assisted guests with any questions, complaints and requests in a timely manner, including but not limited to; answering phones and taking messages
Assisted in the preparation of a comprehensive plan for the development of a successful business
Assisted with the management of a team consisting primarily in the sales and customer service areas
Assisted customers with any and everything that needed to happen in the store;
Assisted the store in opening and maintaining a high volume of sales
Assisted the Director of Finance with monthly reports
Assisted management with monthly and yearly inventory
Assisted clients with questions and problems regarding the store's services, products or billing
Assisted and motivated staff to exceed customer service standards and achieve sales goals, including customer satisfaction
Assisted guests with their shopping and dining experience; Moved furniture, equipment or other items to and from tables
Assisted all customers with questions and complaints
Assisted clients with scheduling appointments for their needs and assisted with any other duties as requested
Assisted all departments with the creation of a successful sales and marketing plan for the entire store
Assisted managers with all daily functions of the business including, but not restricted to; scheduling, payroll processing
Assisted store managers in the day to night management of a high volume restaurant
Assisted in the management of a $2 million portfolio consisting primarily of commercial, industrial and government accounts
Assisted the General Manage and direct all marketing efforts for the store
Assisted customers with their shopping experience
Assisted customers with their orders and questions
Assisted guests with their luggage and hotel accommodations, including booking flights
Assisted management with inventory and stock control, assisted in the preparation of food and beverages, assisted in the management of a team, and assisted in the preparation of a variety menu
Assisted management with inventory, stocking and cleaning of the store, assisted with inventory and ordering of supplies
Assisted store managers in the day-to -today operations of a retail business
Assisted GM in the hiring and training of all staff
Assisted clients with daily activities
Assisted a team of 5 to 10 people in a fast- paced environment
Assisted team in the execution of marketing campaigns and sales promotions, as well in the development of new product and services
Assisted on-boarding of all new hires and trained staff on company policies, service standards and guest satisfaction
Assisted managers with training and developing new associates, as well
Provided customer support for all customers in the retail and service industry
Provided customer support and assistance to all levels of the company
Provided superior service to guests by providing a high quality of service
Provided top notch service to all guests
Provided support to the General Managed Sales team by performing duties such
Provided oversight of the daily operation and management functions of the store
Provided customer support for a variety of clients
Provided a high standard of hospitality to all customers and staff
Provided a safe environment for employees and guests to work
Provided excellent service to guests in a timely fashion while ensuring the highest levels of satisfaction
Provided outstanding service to customers
Provided training and guidance to employees on the company policy and procedures
Provided excellent customer services
Provided guidance and training to all employees on the company's new hire process
Provided a high-volume of customer support and sales
Provided all administrative and logistical duties for the General manager
Provided management with information on the status of projects
Provided high-quality, personalized service to all clients
Provided high-quality customer support to all customers in a friendly and professional demeanor
Managed all daily office operations including payroll and scheduling
Managed staff of 15 employees and ensured that the restaurant ran smoothly
Managed guest services and operations for a multi million-year hotel
Managed employees and trained new hires, handled customer service and sales
Managed inventory and purchasing of office equipment
Managed multiple departments and projects, while ensuring the smooth running of a busy restaurant
Managed employees and trained new hires, including hiring of all employees
Managed front office staff and ensured that the customer's experience was exceptional, friendly and professional
Managed the day to date calendar for all employees and coordinated meetings
Managed a staff of 20+ employees
Managed a staff of 20+ employees; developed and implemented a sales plan for the store
Managed and trained employees on food safety procedures and proper use of food handling techniques
Managed day to date sales and marketing of the business
Managed day to date inventory of all products and equipment
Managed employees, inventory and sales
Managed payroll, scheduling of staff and training
Provide customer assistance and answer any question or concern customers have
Provide advice and direction to employees on work performance
Provide exceptional customer services
Maintained all office supplies, ordered and distributed inventory
Maintained the cleanest and sanitized rooms in a clean, orderly and safe environment
Maintained the highest standards of customer satisfaction and sales performance in a fast-paced environment
Maintained all aspects of the business, from customer relations to sales and service
Maintained daily, monthly and yearly budgets
Maintained 100 percent customer satisfaction rating, and consistently exceeded company goals
Maintained accurate and detailed records of patient's care
Maintained 100 percent customer satisfaction and achieved high occupancy
Maintained knowledge of all menu and products
Maintained positive attitude to make customer experience pleasant and enjoyable, Maintaining a positive attitude to ensure customer satisfaction
Maintained store clean and organized
Maintained daily, monthly and quarterly goals for the sales team
Maintained a high-quality of service to guests
Maintained the front end of store and assisted with the restocking of products
Maintained all aspects of operations for a $3M luxury hotel
Maintained an excellent record of sales and service, including a high level of customer retention
Maintained confidentiality of company information and personnel files; Assisting in the training of all new employees
Maintained excellent relationships with all clients and staff members; maintained a high standard of service and professionalism
Maintained front office and lobby clean, including greeting visitors
Maintained current training on new and used vehicles for the entire dealership
Maintained relationships with all hotels and hotel staff to insure the highest level of customer relations
Maintained inventory of merchandise
Maintained records of patient information
Maintained up to 30 accounts in the area of customer relations, sales management and inventory control
Maintained a clean and orderly store, handled customer inquiries
Maintained cleanliness of the store, and stocked supplies
Maintained all aspects of the business including but was also responsible for the training of all new hires
Maintained cleanliness of the facility, assisted with cleaning and organizing of the store
Maintained cleanliness of the restaurant, and ensured customer satisfaction by greeting customers in a friendly and professional fashion
Maintained high standards of performance and customer satisfaction in a fast paced, high stress work environment
Maintained daily operations of the Fitness Center
Maintained daily, monthly reports and logs of all room charges
Maintained accurate and up keep of all guest rooms
Maintained consistent and high level of customer service, sales and retention through effective merchanding, visual presentation and customer relations
Maintained full accountability for daily financial operations of the branch
Maintained up-to - date knowledge of all company policies and service level requirements
Maintained records of customer complaints and comments, Process orders for delivery of products
Contacted and assisted clients with all questions, issues or concerns
Supervised the daily operation of a full-time staff, including hiring and training of staff, payroll preparation
Supervised daily activities of the store
Supervised all front office functions
Supervised the daily operation of a retail location, ensuring that the customer's experience is exceptional and that the customer receives outstanding services
Supervised daily operations of the front desk and reception
Supervised daily operations of the restaurant, which consisted primarily in food and beverage service
Developed and maintained a positive, friendly environment for guests and employees
Developed a new floor plan for the store and implemented a new floor set for the store
Developed, managed and implemented a new business plan for the hotel
Developed the business from ground up and grew the hotel to a $2 million annual revenue
Developed strong working relationship with the sales and service departments to ensure customer needs were addressed
Developed an aggressive marketing plan to drive new sales and generate revenue
Developed sales and service strategies to meet the customer needs and objectives
Developed the company from a startup to an independent operation with a focus on customer satisfaction and sales
Developed department's strategic plan and budget;
Developed sales and service plans for the entire resort, and trained staff on all hotel policies and operations
Developed and maintained a comprehensive training manual for new and seasoned employees
Developed a comprehensive sales strategy to achieve the highest levels of customer satisfaction, while meeting the needs of all levels within a company
Developed new and innovative marketing programs to promote the business, including advertising campaigns and special events
Developed menus and executed special menu events, which increased food sales by 25%.
Developed sales and customer retention plans
Developed an effective marketing and advertising strategy to attract, recruit & retain clients
Developed business plans for the entire company
Developed sales and customer relationships
Developed policies and processes for the company's new hire process
Developed strong customer relationships to generate sales and ensure a profitable business
Developed training program for the General Managed Team and provided training to new employees
Developed and implemented a training manual for the entire sales team, including training and coaching of all sales staff
Developed a new training plan for the sales force
Developed new business and established a strong customer relationship base
Developed new business and expanded customer base by creating a new business model
Developed marketing strategies and managed the day to date sales and customer relations
Developed, implemented and evaluated a comprehensive plan to resolve customer complaints and issues
Developed positive relationships with all guest
Developed the company from a single location to one of the largest in North American
Developed marketing strategies and programs to increase revenue, expand customer relationships and generate sales
Developed an internal audit process for the financial department to ensure that internal controls and audit procedures are adher to
Developed highly empathic and professional relationships with all customers
Developed an effective and productive work environment, including a high-energy and professional demeanor
Developed effective relationships with staff and customers, maintained a positive attitude while interacting with guests, and maintained a professional appearance
Developed marketing strategies to attract and retain clients, increase sales volume
Developed & implemented a successful guest service plan for the entire resort, including all guest relations
Developed policies and procedure for the department, which increased productivity and reduced turnover
Developed staff, managed food costs and labor
Conducted monthly meetings with the sales department to review and discuss the progress of each sales associate
Conducted monthly meetings with the General Managed Sales team to discuss the status of each individual's sales and marketing efforts
Conducted sales calls to prospective clients and provided them with the best possible product and services
Conducted performance reviews and coached managers on effective performance
Conducted employee evaluations and developed new hires, trained employees on company policies and procedures
Conducted extensive market analysis and developed a strategic marketing strategy for the company's largest customer
Conducted weekly meetings with the General Managed Care Manager to discuss the status of fitness programs and to review the effectiveness of each programs
Conducted staff training and performance reviews
Conducted regular audits of the restaurant to make it a better place for the customer
Conducted research and prepared statistical analyses of the company
Conducted pre and after hours training for new associates and assisted in the hiring process
Conducted employee training and provided orientation to all employees; Assisted in the development of a new department and implemented the company policies, practices & procedures
Conducted weekly meetings with the sales team to review and analyze the performance of each department
Conducted employee evaluations and developed training programs for new associates
Conducted comprehensive research and compiled statistical data to provide information for the purpose of evaluating and recommending solutions to complex business issues
Conducted safety meetings and ensured proper food preparation, cleanliness of the restaurant
Conducted employee evaluations and provided coaching
Created and maintained a positive working environment
Created new and revised existing policies, processes
Created sales and customer retention programs
Created department budget and implemented cost control measures to improve overall hotel profitability and guest experience
Created a new, improved and streamlined process for the restaurant
Created strategies to meet the demands of customers and employees in a fast pace environment
Created detailed work plans for each shift
Created and implemented a successful guest service plan, resulting in a 20% reduction of guest wait time
Created marketing strategies to promote the company
Created weekly schedules for staff and assisted in training
Created marketing strategies to drive revenue and maximize guest loyalty
Created solutions to complex issues and provided guidance on best practices to ensure customer retention
Help with the development of new policies and processes
Help build a team of associates to deliver the highest level of customer satisfaction
Helped with the development of new training materials and policies
Help clients with any issues that they have
Help build a team of professionals to provide the most effective and cost-effectful solutions to the customer
Coordinated with the General Manager to develop and execute the Hotel's strategic plans, budgets and marketing programs
Coordinated work schedules and delegated tasks to ensure that employees completed assignments in a timely and efficient manner
Coordinated meetings with the CEO and other executives to review financial statements, sales and marketing plans
Coordinated staff schedules and training
Coordinated with the maintenance team to ensure all guest requests were handled in a prompt and efficient fashion
Coordinated marketing efforts with sales, operations and customer
Coordinated a team of 10 employees to provide a secure environment for the company and customers
Coordinated logistics for the successful completion of a major remodel
Helped to create a new store layout and set up the new store in a timely manner
Helped in the hiring process of a team, and trained new employees on the job
Helped the owner with all administrative tasks
Helped resolve problems and complaints in a professional, efficient manner
Helped keep the warehouse clean and stocked with all necessary materials
Helped create and maintain a positive working relationship with the employees and customers, as a team member
Helped achieve sales and profit objectives by providing excellent service to customers
Helped implement a fitness program for the entire store, which included a weekly fitness program, and trained all new associates
Helped build a new department and created an efficient work flow
Helped to create a more welcoming and friendly experience for customers
Helped develop and execute a fitness center for the University of North Carolina, Chapel Point
Helped develop and execute a strategic marketing strategy for the store
Helped create and manage the departmental policies, goals & objectives
Helped in the creation of a positive atmosphere for the employees and customers of this fine dining restaurant
Helped manage the store and employees
Helped train and motivate team to exceed goals, while also providing excellent guest service
Helped load and remove trucks
Helped coordinate and implement the new Marriott hotel's policies and procedures
Helped keep the front office running efficiently and in a professional manner
Helped implement a more organized and effective work schedule, resulting in a decrease of turnover and increased customer loyalty
Helped drive the company from a poor performer to an exceptional one
Helped with the development of a new department and the hiring of a new employee
Helped the store achieve its goals by supporting the sales team and customer service staff
Helped in the training of all new hires and maintained a positive attitude
Helped guests with reservations; handled cash and checkcredit card payments
Helped build a strong clientele through the sales and marketing of our products
Helped train new hires on the restaurant and customer relations
Helped clients with fitness, health and wellness goals to achieve personal, professional and financial goals
Helped establish and implement a successful sales team, including training and developing new employees
Helped increase sales by developing and implementing a marketing program that resulted in increased revenue and customer retention
Helped increase sales by 10%, and maintained a clean work area, while providing exceptional customer services
Designed, implemented and managed a successful sales program for the company
Designed an innovative and effective sales approach to achieve the highest level of sales and profitability
Designed an automated ticketing and tracking program for the company's security department
Designed a comprehensive, accurate report of hotel services and expenses
Designed an automated recycling facility to recycle garbage and trash cans
Designed an efficient and productive department to increase efficiency
Designed marketing strategies to attract and maintain a positive clientle
Designed, implemented and enforced a new guest check out process, which resulted in a decrease of guest complaints and improved overall hotel service
Designed the restaurant to present a welcoming and comfortable dining experience for guests
Designed & implemented a strategic marketing plan to attract, retain and develop new customers
Ensure employees have the tools and knowledge to succeed in a fast paced work environment
Contacted customers to schedule appointments and answer any inquiries regarding the store
Contacted prospective customers to explain products and solicit sales for their business
Contacted potential customers to discuss the status of existing and new accounts, prepared sales proposals for potential clients and negotiated terms of contracts
Contacted vendors and clients to schedule meetings
Contacted customer to obtain information and resolve problems, Provided excellent customer service
Contacted customers to follow up on sales and solicit new orders
Contacted various vendors to obtain quotes and order parts for the company
Contacted other departments to discuss how the food was prepared and served, trained new staff on proper procedures and policies
Contacted the public and other businesses to promote the business and solicit donations for charitable events
Contacted clients to confirm appointments for the following days and coordinated travel arrangements, including hotel accommodations and car reservations
Contacted potential customers to present and explain the features of their vehicle
Contacted prospective customers to present products and services
Contacted businesses to set up and service appointments for customers to view their product
Contacted new and returning clients to ensure that their expectations and needs were fulfilled
Contacted vendors and suppliers to obtain missing or incomplete documents
Contacted potential clients to solicit new business
Contacted the appropriate departments to ensure that all containers had been emptied and that they are in good working condition
Contacted potential customers to offer products and explain features of the product, answered inquiries and provided new product knowledge
Contacted current and prospective employees to discuss job duties
Contacted patients to verify and obtain information for billing purposes
Contacted existing and prospective employees to discuss current sales and promotions
Assisting all departments with daily tasks
Assisting employees with their fitness goals and training
Assisting employees with any questions, problems or complaints regarding their hotel
Assisting client with all aspects of their business
Assisting the public with questions and complaints, cleaning the restrooms
Assisting residents with their personal hygiene needs
Assisting all guests with any and every request they might be having
Assisting management with the clean-up of all areas
Assisting managers with their duties
Assisting in the hiring, firing and supervision of staff
Assisting the General manager with all aspects of the day to night operation
Assisting and training employees in the areas of sales
Assisting and training employees in the use of cashiering machines
Assisting management with all administrative tasks, scheduling meetings
Assisting all departments with the preparation of financial reports
Assisting store managers in the development of brand and product strategies
Assisting employees with any problems they may be experiencing with their food and beverage service
Assisting managers with daily functions of the hotel
Conduct comprehensive analysis of business and operational performance
Conducted daily DOT inspections of all trailers before and after each delivery
Conduct training sessions for employees on new products and procedures
Conducts daily inspections of the facility to insure all safety and sanitation standards
Conduct research, analyze and resolve customer inquiries
Conduct employee evaluations and reviews
Conduct meetings with the sales department to review and evaluate the sales process
Developed and maintained a strong working knowledge of the hotel's menu and products
Developed and managed a new team of employees
Developed and executed strategic plans to drive revenue, increase customer base and improve profitability
Developing and maintaining a positive working environment
Develop sales and service programs to increase revenue
Develop training programs for new and existing hotel management employees
Completed all necessary training and certification
Completed the daily operations of a full-time restaurant, including opening and closing the restaurant, training employees on proper procedures and customer relations
Completed various tasks such as, scheduling and hiring of staff
Completed multiple tasks in a timely and efficient fashion, while maintaining a professional attitude
Completed multiple fitness assessments and provided feedback to the team members
Completed all daily operations of the restaurant
Completed training in the field of Human Resource management, interviewing and hiring process
Completed and maintained a comprehensive training plan for the entire department
Completed the daily tasks of running a fast- paced operation
Completed weekly sales goals and maintained a clean, well organized store
Completed an extensive background in the retail and foodservice field
Completed numerous tasks and responsibilities, while working in a high volume environment with minimal direction
Completed multiple tasks and responsibilities in a fast pace work atmosphere
Completed a series of administrative and operational duties to ensure the successful completion of all assigned projects
Completed various tasks such as cleaning and maintaining the lobby area
Completed an extensive research on the current market and developed a plan to increase revenue and profitability
Completed weekly sales and customer satisfaction surveys, conducted new business and customer service meetings
Lead all sales and marketing efforts for the store
Lead by example and work with team to ensure that all customers receive outstanding services
Lead in the creation of a new department and training program for the entire sales force
Advise managers on ways to increase productivity and reduce cost, improve customer satisfaction
Advise sales and management on strategic initiatives to increase brand visibility and revenue growth
Advise employees on the best way to achieve sales, customer satisfaction and profitability
Taught and trained employees on the importance of safety and security
Taught students to use the proper disposal of garbage and recycling materials
Taught and trained staff on all company procedures and customer satisfaction
Taught the basics of hospitality to new and current hotel employees
Taught new employees the basics of customer relations
Taught management and staff the importance of customer satisfaction
Ensured all aspects of the store operations are in accordance with company policies and procedures
Ensured the safety of all guest and staff
Ensured a high quality of service to customers and employees by providing a friendly environment and responding to all inquiries
Ensured superior guest service by addressing customer needs and resolving complaints
Ensured high standards of customer satisfaction
Ensured positive guest experience by addressing customer needs and resolving issues
Ensured the safety of employees and guests, handled customer service issues
Ensured superior customer satisfaction by ensuring that guests received outstanding customer service
Ensured timely and effective delivery of services to all guests and employees
Ensured that all employees followed the company policies and regulations
Ensured a positive dining and guest experience for guests of the hotel, including ensuring all guest requests were handled properly and efficiently
Ensured guest satisfaction by maintaining a high standard of guest service
Ensured proper execution of the daily operations and customer relations
Ensured safety of employees and customers
Oversaw entire sales process from prospect to closing, and maintained a high-volume of customer calls
Prepared and submitted all required documentation for the department, and maintained a filing system for all department files
Prepared a budget for the entire department
Prepared detailed written responses to all customer questions and requests;
Prepared sales and inventory reports for the store
Prepared for and assisted in the hiring of a team to assist in the hiring of a new General manager
Prepared a daily work schedule for the entire staff
Prepared and maintained daily sales, expense report
Prepared monthly, semi and year end reports for senior leadership
Prepared monthly financials and expense statements
Prepared a variety of reports and analyses for management
Prepared annual budgets for each location
Prepared work schedule for the entire department
Prepared budget and financial forecasts
Prepared daily reports for the Director of Sales and General Manager, maintained a safe work environment for employees and guests
Prepared monthly reports for the Director of Finance and Controller
Prepared sales and profit projections for the entire sales department
Prepared sales and service plans for new business
Performing audits, conducting investigations and resolving issues; Maintained a positive work relationship with the customer and vendors
Create work orders for all departments
Create, maintain and implement a comprehensive guest satisfaction survey
Create daily reports for managers and supervisors, create weekly schedules for all employees and ensure that they are in the proper place to complete work assignments
Create strategies to improve customer service and increase revenue for the store, including sales and inventory control
Served on the Board of Director for a $2 million dollar renovation of the facility
Served multiple roles in the organization
Served a diverse clientele of customers
Served a diverse range of customer needs and requests, while maintaining a positive attitude and working under tight time constraints
Served over 200 customers daily, and maintained a high standard of customer satisfaction
Served all customers in a courtial and efficient way
Served a diverse group of guests in an extremely high paced environment
Served primarily in the role of Financial Analyst and Senior Account Manager
Served customer needs and expectations in a fast paced retail environment, including cash register and customer relations
Served clients in a high-volume call centers environment
Served with a sense of pride and respect for the guests
Served as the first line of communication between management and the team
Served clients with a sense of urgency and resolved issues in a professional manner
Designated to manage all food and labor cost
Designed and developed a comprehensive marketing strategy for the company
Designated to assist in the development of a strategic business plan for the company
Maintaining high level of customer satisfaction
Maintaining the highest levels of professionalism and integrity in a fast paced, high stress work environment
Maintaining an accurate and up to date record of the sales and service activity
Maintaining inventory, training and coaching employees
Maintaining current knowledge of company policies and practices
Directed hiring and development of all employees
Directed hiring and performance evaluations
Directed all operations of the store including hiring,. (5) Managed and trained all staff members in store procedures and customer satisfaction
Directed business operations and strategic initiatives for a global retail store
Directed sales, customer satisfaction and service to ensure a positive dining environment
Directed operations of a fast paced, team based food service restaurant with a focus on customer satisfaction
Supported guests with their needs and requests, including food selection
Supported and assisted in the training of all employees, as well
Supported a staff of 15 security professionals, ensuring that the facility was in compliance with all applicable federal and state regulations
Supported store managers in the execution of merchandizing and store operations, including openingclosing the stores, and managing inventory
Supported management in the development of a fitness center and training program
Supported Senior Management in the execution of all operational and administrative functions
Supported managers in the daily operation of a high-end restaurant
Supported daily operation of the store
Supported business operations by providing administrative and operational oversight for the financial management of a multi-million dollars annual budget
Supported sales, customer support & operations for a high end retail store, including sales and customer relations
Supported and assisted in the training of all staff, ensuring that the food was properly prepared and presented in a professional, courthouse atmosphere
Supported a staff of 20, with responsibility for daily store operations, sales and inventory control
Supported sales and operations staff by performing tasks that increased productivity and customer retention
Supported managers in the development of new and current sales strategies, including the development of new sales and customer relationships
Supported hotel staff with all administrative tasks
Supported store management in the creation of a strategic brand identity and marketing plans
Supported in the creation of a successful menu and presentation, including the preparation of food and beverages
Supported hotel's financial and accounting functions by performing various financial and accounting tasks
Supported all marketing and promotional efforts for the brand;
Supported guests with their reservations and provided information about the hotel's services
Supported management with scheduling of employees, inventory and sales
Supported strategic planning and marketing efforts for the brand's largest customer
Supported business development and brand strategy
Supported two managers and a staff of 15 employees in the daily operation of a retail store
Supported key business units in the development of new product offerings and strategies
Implemented new floor assignments based on evaluations of staff
Implemented company's new policies and programs
Implemented inventory controls and maintained a safe working enviormental environment
Implemented new floor plans to better accommodate the guest
Implemented and maintained a comprehensive inventory system to track product and service availability for all of the company
Implemented a comprehensive training and coaching plan for hotel personnel to ensure compliance with all applicable laws, policies and standards
Implemented strategic planning and sales plans to achieve revenue growth and profitability
Implemented training and mentored staff to improve productivity
Implemented procedures to reduce customer wait times and ensure quality of service
Implemented company's strategic plans to achieve and surpass corporate sales goals
Implemented all new training program for the fitness department and trained new staff members
Implemented an innovative program to improve the overall health and fitness of all employees
Implemented strategies to improve customer satisfaction and reduce costs by developing a strong knowledge of the company and its services
Implemented effective sales techniques to achieve company objectives, while maintaining a positive attitude
Implemented HR policies and programs to improve performance, increase employee morale and reduce cost
Complete training for new employees
Instructed and supervised employees on sales floor procedures and policies
Instructed staff on proper use of facilities and policies
Instruct employees on company procedures and policies
Instruct all employees on proper procedures and safety