Account Manager Resume: Sample and Free Template [2020]
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Managed all facets of the sales and service department including customer relations, account management and sales
Managed a staff of 10-12 employees in the areas Customer service, Sales and Marketing
Managed multiple accounts and provided customer support for a variety of clients
Managed up to 10 accounts with a staff of up to 20 employees, including sales and customer relations
Managed daily sales and marketing functions for a leading provider of medical device and home health care products
Managed business operations for a leading manufacturer of high quality medical devices
Managed incoming and outbound customer service inquiries, including sales and account information
Managed all facets of the sales and customer experience for a $1B retail and wholesale distributor of high quality automotive components
Managed and trained all account representatives, created new business and maintained existing account base
Managed and directed the daily activities of a Salesforce sales force
Managed a portfolio of clients with $100MM in revenue
Managed over 100+ projects and provided project status to management
Managed over 100 employees in the sales and customer relationship departments
Managed an enterprise wide project to implement a web application for the company to manage their inventory
Managed day to date relationships with key account holders and business partners
Managed and trained a sales force of 10-12 employees, ensuring that the company's goals were consistently exceeded
Managed a team of 5 to 10 people in the development of a new marketing plan for the company
Managed over 100 employees and oversaw all HR activities for a large, multi million-dollar business
Managed team of five to six people in the execution of marketing and sales campaigns
Managed HR functions for a multi-state region with over 500,000 associates
Managed an average of 10 presentations per month for the company
Managed customer accounts and tracked account activity for the CRM system, including billing and account management
Provided technical assistance to customers with their account
Provided strategic planning and execution of client initiatives, which resulted in increased sales and customer satisfaction
Provided training and mentoring to all CRMs in the organization
Provided strategic planning and direction to the team, ensuring all projects were delivered on schedule and within scope
Provided superior service to customers by providing accurate and up to date information on products and services
Provided support to the Marketing Manager and sales staff by conducting research, compiling data for presentations and reports; prepared statistical analysis of data
Provided administrative and operational oversight for the Salesforce sales and marketing team of over 200 employees
Provided leadership and mentored employees to ensure that their performance and productivity are met
Provided sales and customer services to customers, maintained a positive attitude and worked with other departments to ensure a successful business
Provided a wide array of customer support and technical expertise to the sales department
Provided direct customer services to all clients, and assisted in the development of new clientele
Provided high level of support to the sales force and management team
Provided all customer services to clients and employees; processed new hire paperwork
Provided leadership and guidance to the sales, operations team and customer support teams
Provided excellent customer services to all clients, maintained a clean and safe work space
Provided support to the Account Managers and Sales Associates
Provided business analysis and strategic direction to the sales force
Provided training and mentored employees on the use of CRMs and other tools
Provided exceptional customer support and resolved all client inquiries, complaints
Provided training and assistance to account managers
Provided assistance to the Sales and Marketing team with new opportunities, as well a wide range of other tasks
Provided marketing and technical direction to the company
Developed and maintained positive relationships with existing customers through prompt and courteously service
Developed new accounts and maintained current relationships with clients, vendors and suppliers to ensure a smooth transition
Developed a comprehensive business plan for the client, which resulted in a successful sale
Developed business plan and executed marketing campaigns for new business development
Developed business plans and strategies to achieve revenue targets, maximize sales and profitability
Developed business plans and budgets for the department, managed all aspects of business operations including sales, customer relations and marketing
Developed an effective and efficient sales approach to achieve company objectives
Developed strong customer service skills and a high degree of accuracy
Developed the business from ground up
Developed strategies to improve the performance of sales teams and to increase revenue for the organization
Developed strong relationship with clients and partners to increase sales
Developed & implemented a new process for the sales department to track and report on the sales activity of each client
Developed and managed a new division of the firm that provided a full line of business services to the financial industry
Developed a comprehensive, strategic business strategy for the organization to achieve its financial objectives
Developed new business and grew accounts in the region, while maintaining existing relationships
Developed a comprehensive business case for the company
Developed new sales techniques and marketing plans to drive new sales
Developed an Excel based system to manage all aspects of the client contact and account information
Developed strong working knowledge of the client and their products
Developed and implemented a marketing strategy for the new and existing product line
Developed new product lines and implemented a sales strategy
Developed business plan and implemented new product
Developed relationships with key customers to increase retention
Developed an effective and productive work environment, resulting in a positive employee morale and productivity
Developed processes and systems for the CRMS to improve efficiency and productivity
Developed sales strategies and marketing materials for the sales department
Developed market analysis and marketing plans for the business to increase revenue and profitability
Developed financial models and reports for the business, developed financial plans and forecasts
Developed key relationships with customers and vendors to ensure timely delivery of services
Created and managed the annual marketing budget for a multi million dollar company with over 200 employees
Created a comprehensive marketing plan for the new business
Created invoice and bill of lien documents for customers
Created an innovative marketing plan to drive revenue and sales growth
Created all new hire paperwork and maintained current employment files for all new employees
Created strategies to develop and implement a business strategy for the company
Created new accounts for customers in the Midwest and Southwest Regions
Created new and modified current training programs for the entire department
Created a monthly financial plan for the department and implemented
Created company-sponsored, online training programs for sales and marketing staff to increase customer satisfaction and retention
Created an Excel based reporting system to monitor the growth of each company
Created an Excel Spread sheet to track the number of salespeople and their daily activity
Created monthly reports for the sales team, and managed all accounts receivable
Created detailed reports for management and sales teams, including weeklymonth-end closing
Created detailed financial reports for senior management and business units
Assisted in the creation of a sales call center for the company
Assisted customers with purchases, inquiries and returns;
Assisted clients with the development of a business strategy and marketing plan
Assisted and trained staff in the use of computerized accounting systems
Assisted sales and operations teams with the creation of a comprehensive sales plan for the business
Assisted sales representatives with customer inquiries and resolved issues in a timely manner, including processing payments and resolving complaints
Assisted new and current clients with account inquiries
Assisted Marketing and Operations with the creation of a marketing strategy for the new product launch
Assisted sales representatives with product demonstrations and presentations, as needed
Assisted clients with the selection of their own products and service
Assisted clients with all accounts receivings and account maintenance
Assisted Director of Operations with the creation and management of a new business plan for the company
Assisted and supported the CRMS in developing, testing & implementing new and existing applications
Assisted and supported the Accounts Manager with all accounting and billing functions
Assisted senior managers with day -to-. (5-year) project management
Assisted all customers with billing issues and technical questions regarding WMS
Assisted CEO with daily tasks including, scheduling appointments for new employees and updating employee records
Assisted Senior Management with daily sales and inventory
Assisted in the creation of a new business plan for the organization, which was adopted by all of the business partners
Assisted with the creation of a new business unit for the product lines
Assisted the Director of Finance with all aspects related to the department, including budget preparation and financial reporting
Assisted the Director of Operations with all administrative functions including scheduling meetings, coordinating conference calls and travel
Assisted and supported the Director of Sales, Marketing & Operations with daily tasks
Assisted sales team in identifying and developing business partners to support the company's sales and marketing objectives
Assisted business owners with the creation of a business model to support the growth of a new product line
Assisted customer with their purchases and provided excellent service, assisted with the opening and close of store, assisted with the opening and close of store
Assisted owner with daily sales and marketing of the store
Assisted with the development of new account sales and marketing plans, including the creation of a new marketing budget
Assisted all customers with questions and concerns regarding accounts;
Provide technical expertise to clients in the design and implementation of creative solutions to meet the needs of their clients
Provide accurate and appropriate data in response to inquiries
Answered all phone lines, greeted clients and answered questions regarding the company, handled cash and credit transactions
Answered calls from clients, assisted with account maintenance and billing, processed credit card transactions
Answered questions about the company and products, while providing exceptional customer service to all clients
Answered phones and scheduled patients for follow up
Answered incoming phone and inbound call for the entire office
Answered customer inquiries, provided product and services
Answered calls from potential and established clients regarding products, service plans and pricing
Answered customer inquiries and complaints regarding their account balances; resolved customer issues and complaints in a timely manner, including processing of payments and adjusting bills
Answered calls from patients regarding insurance claims, and provided assistance with billing issues
Answered calls from potential and established clients regarding new products, services andor billing issues
Answered phone calls and emails from customers regarding account balances, billing issues and other questions
Answered and directed calls; Maintaining a high level of professionalism and customer satisfaction
Answered calls, took orders and made sure the restaurant was running properly
Assist management with the development of a customer service training manual
Assist management with the development of new and revised policies, procedures or standards
Assist Sales and Operations with the creation of a strategic business plan for the company
Assist individuals with questions regarding the sales force and assist with any other questions they have
Assist with the implementation of new WBS and other system enhancements
Assist all departments with account issues
Assist with the creation of monthly reports and financial analysis
Assist in the creation of a new HR department for the organization, including new employee orientation and training
Assist management with the implementation of new policies and programs
Assist HR Director with the creation of a strategic business plan for the company
Maintained and organized the office, answered phone lines and scheduled appointments
Maintained and updated all company files
Maintained the highest levels of professionalism and confidentiality in accordance with company policies and procedures
Maintained daily contact with clients to provide information on their account status, and to respond or escalate any problems
Maintained high standards of customer satisfaction during extremely fast paced call center environment, including
Maintained an accurate and up to-to date record of all calls and messages
Maintained relationships with vendors and suppliers to meet the company needs
Maintained daily, monthly and annual sales quotas for the company
Maintained client base of over 200, including sales force
Maintained a strong presence in the sales and service areas of a retail location
Maintained and managed the daytoday calendar for a busy, multi-site client
Maintained the company database and developed a spreadsheet to manage the company's business
Maintained contact with existing customers and potential new business prospects, developed sales plans and negotiated contracts with existing accounts
Maintained an effective working relationships with the Salesforce and other internal departments, including the Salesforce
Maintained customer accounts by contacting them with new and updated accounts, resolving billing issues
Maintained customer accounts by contacting them with their orders and resolving any issues they may encounter
Maintained all accounts, processed invosives
Maintained strong knowledge of company offerings and products; developed strong relationships with key decision making personnel; provided customer assistance and problem solving skills to ensure customer satisfaction
Maintained up to 100+ sales and service accounts in a fast paced retail environment
Maintained relationships with key accounts
Maintained daily, quarterly & monthly reports for accounts
Maintained and grew business in the Southeast Region of North America, Canada and South Africa
Maintained the highest levels of professionalism and confidentiality in a high volume, fast pace retail environment
Maintained an average of 20-30 sales leads daily
Maintained current knowledge of the company's product line and services, including pricing strategies
Maintained daily contact with the clients and their families, as needed to ensure a positive and professional relationship
Performed customer follow up calls to assist with product and sales inquiries
Performed customer surveys and provided recommendations for improvements in service and quality
Performed research and development of marketing strategies for the organization, including
Performed extensive account analysis to ensure that the customer is completely satisfied with all services and products offered
Performed the duties of a Senior Business Development Specialist and was responsible for the development of a new Business Intelligence product
Performed market analysis to develop and execute marketing campaigns for the company
Performed credit analysis on customer account and provided solutions to resolve customer issues, including account adjustments and billing
Performed data analysis and created sales forecasts for the entire organization
Performed a variety of tasks to support the development and implementation of a new marketing plan for the company
Performed customer service and account maintenance
Performed sales and customer follow up calls to ensure customers were receiving the best possible customer service
Performed financial analysis and developed strategies to meet the clients needs and goals
Performed monthly and annual sales forecasting, account management
Described product to clients and explained use
Described and demonstrated the use of a computer to track and maintain customer information
Described project requirements and created detailed work breakdown for the team
Described to customers the different ways in order to improve the customer experience, and how to improve the overall quality of their service
Described business process and implemented solutions to meet customer's requirements
Described how the business works and what is required to achieve it
Described the business and created a marketing strategy for the company to use
Described company's mission and goals, answered customer's questions regarding product, services and billing
Described a variety of customer needs and assisted customers with product selections, inquiries and complaints
Conducted research and prepared reports for senior executives, clients and the general counsel
Conducted cold calling and prospect leads to generate sales for the company
Conducted and executed a comprehensive business analysis of the company and its business
Conducted cold calling and prospect research to generate new accounts, and maintained current clientele
Conducted regular audits of the system to identify and correct errors
Conducted telephone surveys and interviews with clients to obtain data about their financial status, credit and property evaluation
Conducted market analysis to develop and execute strategic business strategies, including product positioning and sales
Conducted research and analyzed data to develop a comprehensive marketing and sales plan to support the company's business strategy
Conducted research and analyzed accounts to identify potential problems and issues
Conducted analysis of current and potential business trends, developed strategies to increase profitability and improve customer satisfaction
Conducted research and prepared financial analysis for client meetings, including preparation of monthly financials
Conducted interviews and developed a business strategy for the new store
Conducted interviews and scheduled meetings with sales reps, clients or customers
Conducted feasibility study for the acquisition of a large scale data center
Conducted quarterly and year to-be audits of client's accounts
Conducted weekly meetings with the Sales Force to review and analyze the Sales Force
Conducted market research and analyzed data to identify trends in sales and customer service
Conducted weekly and bi monthly audits of all account information
Conducted competitive analysis of potential new business and provided guidance to the sales team
Conducted business analysis and design of marketing collateral
Conducted training sessions for sales and marketing teams to increase productivity
Conducted strategic planning and analysis of business needs
Conducted extensive research and developed a comprehensive marketing strategy for the sales team
Manage employee relations and provide training to employees on new policies and processes
Led the team in achieving monthly goals and exceeding sales quotas
Led a $2M+ budget for the company, including all capital expenditures
Led team of 10-12 associates in daily operations, including sales and customer relations
Led strategic initiatives to drive revenue and profitability, while maintaining a high-level of customer service
Led and directed the development of a comprehensive business strategy for the company's largest customer
Led all aspects of the business from sales to customer relations
Led efforts to increase customer loyalty by developing and executing a comprehensive marketing strategy
Led teams of up to 15 sales professionals in the creation of new and existing business opportunities
Led teams of up to 15 employees in the creation of a new, more effective and efficient accounting process
Led in the development of a sales team to achieve the highest level of customer service
Led implementation of a new business plan for the firm's largest client, including a new business model and marketing plan
Led teams of up to 10 employees in the creation of a new WMS application
Led multiple cross functional teams to develop and execute a successful sales plan for the entire company
Led team of five to implement and maintain the companiesservicing system
Led cross functional initiatives to increase revenue and customer service levels
Led cross functional efforts to improve the overall performance of existing accounts
Led project team to implement and maintain a comprehensive database of all client information
Led business process and project teams to develop, test & implement new business processes and procedures
Led $2 million in revenue and increased profitability by 30%.
Led multiple cross sell campaigns to drive new accounts, and increase sales for the business
Led the development of a comprehensive marketing strategy for the company's new product
Led a team of 8 to develop and execute a new marketing plan for the business
Led team of 10+ people in the development and implementation of a new business plan for the company
Led cross-deposition of sales and service team to drive revenue growth and customer satisfaction
Led efforts to improve service levels and customer retention by developing a new service plan and implementing it into the business
Led cross-deposition of the business to meet client expectations and objectives
Led strategic planning and development of new product line for the automotive and consumer markets
Led teams of up to 15 people in the execution of marketing and sales campaigns
Led an effort to increase the number of opportunities for new clients by 50%, and to develop a strong team of sales and account executives
Prepared and delivered monthly reports to the client and management team
Prepared proposals and presentations for potential client
Prepared, organized and presented monthly sales forecasts to senior leadership
Prepared monthly financial reports, including variance and cost
Prepared sales and profit reports for senior leadership, sales and marketing managers
Prepared quotes and proposals for new business
Prepared all financial statements, sales and marketing plans
Prepared payroll for employees, maintained and balanced cash draw at end of each shift
Prepared annual budgets and forecasts for the organization, prepared monthly financial statements and presented to senior management
Prepared the monthly and quarterly reports for sales, profit & loss and inventory
Prepared sales proposals and presentations for potential customers, maintained sales records and reports
Prepared and executed sales presentations for new business
Prepared weekly reports and presentations for the Sales Team; managed and maintained all accounts for the company
Prepared financial reports and maintained account files for new clients, including accounts payables
Prepared product for distribution to retail customers, and trained sales staff
Prepared expense report and maintained all records for the accounting staff
Prepared budgets and financial forecasts for the entire portfolio, managed all aspects of the sales cycle, and oversaw all product launches
Prepared and maintained spread sheet for all sales and customer service activities for the store
Prepared, analyzed and implemented new product lines for the company's
Prepared financial statements and sales reports
Prepared the monthly and yearly budget for all the stores
Prepared all invos, purchase orders and other documentation
Prepared quarterly and yearly financial statements, sales tax filings and other reports
Maintain strong knowledge of all product offerings and service features, including pricing plans
Maintain daily contact with clients to discuss and analyze business trends
Maintain client relationships by assisting with account maintenance
Ensure accurate and complete documentation of new business
Ensure customers receive prompt and accurate information in an effort to resolve their account issues
Ensure accurate and efficient reporting of financial data to the general manager
Ensure data integrity and reporting is accurate
Ensured that the business was in line with company policies and procedures
Ensured all customer needs were addressed and exceeded, while ensuring all sales objectives were achieved
Ensured customer service and satisfaction, developed sales plans to achieve revenue goals
Ensured the accuracy of all financial transactions, prepared and submitted monthly reports to the client, and ensured that all financial documents are completed in a timely manner
Ensured proper inventory control and stock rotation, maintained a high level of product knowledge and customer service
Ensured timely and effective delivery of CRMs to clients, including the creation of new CRM systems and training
Ensured a smooth and efficient operation of the company
Ensured high level of customer service and retention through effective communication, problem resolution and prompt follow-up
Ensured effective and timely execution of business operations
Ensured optimal product and service levels for the entire company, including all sales and service activities
Ensured all clients are receiving the best customer experience and quality service
Ensured the accuracy of daily and monthly financial reporting, prepared weeklyquarter-end closing statements, and assisted in the development of monthly, year-end and annual operating budgets
Ensured successful execution of strategic marketing plan and managed $10M+ in annual budget
Ensured quality of work and productivity, maintained a safe working environment
Ensured accurate and complete account reconciliation of client's financial accounts
Ensured accuracy of customer account activity and resolved discrepancies in accounts
Ensured high level of client retention and customer loyalty by maintaining a high standard of product knowledge and customer care
Ensured quality of work and productivity through continuous process of quality improvement
Ensured a smooth flow of transactions between customers and the store
Ensured all sales and customer satisfaction goals are achieved in a consistent and timely matter
Ensured customer satisfaction by maintaining a high standard of product knowledge and customer service
Ensured superior service by resolving customers' issues in a timely and empatriciating manner
Ensured timely and effective execution of all marketing activities and communications, while maintaining a positive working environment
Ensured a smooth and timely execution of the sales cycle
Ensured a high degree of satisfaction with the service rendered by our clients
Ensured high levels of accuracy and efficiency in the accounting department, while maintaining a positive and productive work relationship with the client
Ensured client satisfaction by developing and implementing a successful business plan, which included all phases of the business
Ensured a high degree of accuracy and timeness in all transactions, including the preparation of financial statements and monthly reports
Ensured consistent and timely product availability, including all new products and services
Ensured accuracy of sales and marketing reports
Ensured successful execution of the Sales Force strategy and business plan for the company
Coordinated meetings with the CEO and other senior executives to review the status of their business
Coordinated a $2 million annual sales budget for the business
Coordinated customer service and product placement for a wide range of customers
Coordinated with the Marketing Director to create and maintain a brand identity for the company
Coordinated the implementation of a business development strategy for the new company
Coordinated meetings with executives to plan and schedule
Coordinated daily operations of the store
Coordinated all aspects of marketing and advertising for the business
Coordinated, scheduled and conducted meetings with potential new business partners, and maintained a database of current business opportunities
Coordinated a team of 10 sales representatives to achieve monthly goals and sales quotas
Designed business plan and executed sales strategies to meet customer's needs
Designed an online training program for the sales team to use in their training
Designed an integrated sales and service plan to drive business development and increase sales
Designed innovative solutions to meet the changing demands of business and technology
Designed strategies to grow business and expand customer relationships, while maintaining a positive and productive work environment
Designed a system to monitor and manage accounts for the purpose of increasing customer satisfaction
Designed business plans for clients to increase revenue and profits through effective sales techniques
Designed business plans to drive growth and increase customer loyalty, while maintaining a high standard of customer satisfaction
Designed sales and customer relationship building programs to generate revenue and increase customer base
Designed an automated invoice tracking and payment processing software, including a system for tracking and reporting of all incoming invoice
Designed a new marketing campaign for the firm's largest client
Designed a new business strategy for the firm
Designed system to manage and monitor all incoming calls from customers and employees
Designed business plan and implemented new processes
Designed strategies to improve the overall performance of a company
Designed an Excel spreadsheet to track the monthly expenses of each individual account
Designed custom reports for the department
Lead the team to achieve and maintain high customer service ratings
Lead for the implementation of a comprehensive training plan for the entire sales force
Lead the implementation of a web based application for the HR department
Lead in the development of a new client retention plan
Lead multiple projects and teams to achieve goals, while maintaining a positive work ethic
Organized all invosions and prepared monthly financial reports for management
Organized all aspects of the SalesForce
Organized team of 15+ associates to achieve company sales and customer satisfaction
Organized projects and managed the execution of all creative and marketing initiatives
Organized store displays and merchoises to maximize product sales
Organized daily work schedules and managed the day's business activities
Organized events and meetings to build rapport with new and current customers
Organized daily schedules for all associates
Organized a variety of events and programs for the children to participate in and learn about
Organized special projects and meetings for the Sales Director, as well
Organized & efficient in all phases of the sales and service process
Organized the daily activities of a team to achieve the goals of each client
Organized a team of 15 people to develop a strategy for the new business
Organized weekly sales meetings for the entire store to review and analyze
Organized a team of 5 to create and execute a successful marketing campaign for the store
Organized marketing campaigns and promotions to increase brand visibility
Organized company's financial statements and budgets
Developed and maintained CRMS for the entire organization, including CRMS and Salesforce
Developed and maintained a positive rapport with existing and prospective clients
Develop business plans and execute sales campaigns to drive new accounts
Develop metrics to track and improve the effectiveness of marketing programs
Developed and managed a portfolio of business opportunities for the company
Develops and manages a budget of over 1,200 accounts
Develop a comprehensive business case for the sale of a property
Develops and maintains strong working relationships with all departments
Develops and maintains a team of SalesForce agents to support the sales of products and service
Project Lead for the implementation of a web based training system for the entire company
Project lead for the implementation of a web based application for the company's sales and marketing team
Project Lead for the implementation of a web based system for the company
Projected to become the primary point of escalation for customer issues
Project lead for the creation of a comprehensive marketing and advertising plan for the company
Perform monthly and yearly financial reviews of the sales force and provide recommendations for improvement
Perform data entry and research for customer retention, including data collection and analysis
Create & implement new sales and service strategies to grow the business
Create spread sheets and reports for the department to review daily
Create detailed reports for the management team
Directed the creation of a comprehensive, strategic marketing strategy for the company's largest customer base
Directed all facets of the client's financial and business development
Directed a staff of five, responsible for the development and implementation of a new creative strategy for the agency
Directed marketing and advertising efforts for a $2 billion business
Directed presentations to senior level managers and executives at various trade shows
Directed the daily activities of a team consisting primarily in the areas of sales management and customer relations
Directed team of 5 to 10 employees in the execution of all business operations
Directed new business and customer calls to the right person
Directed Marketing, Public Affairs and Sales teams for the company
Directed sales, customer relations and marketing efforts for a leading provider of custom and home furnishiture
Directed implementation of a comprehensive sales and service plan for a leading provider of custom and home furnishings
Prepare sales and service reports for the management
Prepare detailed proposals for clients and present them to the CEO
Prepare detailed reports and analysis of financial performance, analyze variances and provide recommendations for improvement
Prepare financial reports and analyze data to identify trends, opportunities and potential risks
Built a successful client base, and grew the company to over $2 million in annual revenue
Built the company from ground up and managed the entire Sales Force
Built customer relationships and provided excellent service to all clients and vendors
Built new accounts and grew the existing customer portfolio by 20%.
Built, managed and maintained a strong customer relationship with all customers
Built business from the ground up and managed a staff of 10 sales professionals
Built an existing customer base and established a strong rapport with existing customers to increase revenue and retention
Built client relationships and developed long term business partnerships, while maintaining a strong knowledge of all products and sales channels
Built trust and rapport with patients to increase likelihood of future referrals
Built loyal customer following and provided excellent service in a high volume call centers
Built rapport with key account holders to ensure that all product lines were in compliance with company policies and guidelines
Built and maintained a team of sales associates to provide superior service and exceed company expectations
Built and maintained a customer relationship with the customers and their representatives to ensure a smooth and efficient flow of customer transactions
Built strong relationships with customers and vendors to increase likelihood of successful completion
Built strong relationships with clients and vendors to increase account sales, while maintaining a positive customer service experience
Built solid customer base and established long term business partnerships
Made recommendations to the Director of Finance and other senior level management
Made calls to customers and set up meetings with sales representatives to discuss their needs and goals
Made presentations to clients and sales teams on the use of new products and services
Made contact with clients to obtain new opportunities and set up appointments
Made sure that each account is in good order and meets the client needs
Made recommendations to the Executive Team on how best to implement the new business model
Made calls to prospective and new clients
Made follow up appointments for potential clients, and made sure all paperwork is completed
Made contact with customers to ensure they had a positive and pleasant experience at the dealership
Made presentations to clients on the benefits of a business
Addressed customer inquiries and complaints in a tactfully
Addressed all issues with the WBS and provided support to all users in the system
Addressed questions and resolved issues with customer service, sales and account management systems
Addressed a wide variety of client questions and issues, while maintaining a positive rapport with clients
Addressed key performance metrics and identified areas for process improvements, including productivity and cost reduction
Addressed customers' inquiries, solving issues and correcting errors on accounts
Addressed incoming customer service inquiries in a call-center environment
Addressed escalated calls from existing accounts, and resolved issues with accounts
Addressed and corrected any discrepancies in the sales report, and made sure to keep the sales department up-beat
Addressed a wide array of customers inquiries and resolved customer concerns
Addressed product and process concerns with customers
Addressed clients concerns and resolved conflicts in a positive, efficient and professional way
Addressed customers concerns and complaints in a professional, courtesous manner while maintaining composure and professionalism
Addressed clients needs and challenges in a creative way to ensure the best customer experience
Addressed multiple issues with the customer and resolved any issue with the customer andor their account
Addressed guest complaints and provided resolution to ensure customer retention, satisfaction and loyalty
Addressed service inquiries and provided technical assistance to customer's regarding their accounts and services
Addressed over 50,00 inquiries per day by addressing product and service questions, concerns or requests
Addressed customer inquiries and concerns in a prompt, accurate fashion while prioritizing the needs of both internal and customer
Addressed all customer service inquiring and concerns in a timely manner, including scheduling and confirming reservations
Addressed the needs of customers by providing them with the best service and products
Addressed clients' questions and requests in a prompt, efficient manner and provided information on products, services or procedures
Addressed potential issues with customers and provided feedback to improve customer service and sales
Addressed customers inquiries and concerns in a professional, courteously manner
Addressed questions and provided feedback to the sales force and management team on the progress of new and existing accounts
Addressed service issues and complaints in a proactive, effective manner while maintaining professionalism and customer service
Addressed employee concerns and implemented corrective action plans to improve performance and reduce costs
Trained and developed a team of sales associates to achieve company goals
Trained in the areas of customer relations and account maintenance, sales management
Trained, mentoring and developing sales representatives to meet company goals
Trained employees on new products and sales strategies, including the use of a sales call center
Trained to handle and resolve escalated issues from employees, vendors and customers in a professional manner
Trained employees on the use of SalesForce and Microsoft Excel
Trained associates on the use of their accounts
Trained as a sales associate and worked in the customer care department
Trained new hires on the sales floor and customer services, as well the store policies and procedures
Trained in the use of Microsoft Excel and Access to perform various tasks including data input, spreadsheet and word documents
Trained staff on proper food safety and kitchen
Trained employees on the system and how to operate
Trained over 50 associates on the company policies and guidelines to ensure compliance with company and federal regulations
Trained on all the products and how to work with customers
Trained sales staff on productservice procedures and customer support; developed sales forecasts, quotas and incentive programs to support growth
Trained clients on their account and provided excellent Customer Support, as well a great deal of customer satisfaction
Trained a staff of 15 associates on the sales floor
Trained for the use of Microsoft Excel and Outlook for daily operations
Trained agents on new and used vehicles
Trained associates on sales, service and operational policies
Trained and developed new associates on sales, product and service techniques to increase customer loyalty and sales
Trained in all areas of the sales process
Trained in all areas of the accounting system, as well
Trained on the new product and how to properly handle the new products
Trained all new hires and maintained current employees in the company's database
Trained a team of 5 Sales Associates to increase their productivity and customer service
Trained as a salesperson and worked with the customer to understand and resolve any problems
Trained the team on how to use and manage the company website, including creating and maintaining a website for the business
Trained sales team on product and service delivery, sales techniques
Trained 20+ new associates on company's policies and procedures, including customer relations
Implemented a system to track and manage sales, which increased the number of salespeople by 50% and the amount of new sales by 20%.
Implemented marketing campaigns and sales strategies to generate revenue for the company
Implemented innovative solutions to improve efficiency and productivity, including the creation of a new, more efficient filing and inventory management systems
Implemented an online sales system to stream line the sale of products and service
Implemented, monitored and evaluated the effectiveness of all marketing initiatives
Implemented training and coaching programs to increase customer service scores and improve productivity, resulting in a 20 percent decrease of turnover
Implemented innovative sales techniques to drive revenue and improve profitability, resulting in a 20 percent increase of revenue
Implemented quality control measures to improve the customer satisfaction rating of each client by 25% and increased the number of repeat business by 20% in the first month
Implemented business process improvement initiatives to increase productivity and efficiency, including the creation of a new department
Implemented a system to keep the account information up-dated
Implemented the new sales model and developed a strong customer service relationship
Implemented strategies to meet and maintain customer expectations while meeting the needs of clients
Implemented an online banking program for the bank's employees to use
Implemented process for tracking and analyzing all incoming calls
Implemented company policies and standards for the sales department to follow
Implemented business plan to improve productivity and reduce cost, while maintaining a strong clientele base
Implemented new processes and standards for customer retention, resulting in a 25% reduction of customer attrition
Implemented and maintained a successful call center for the purpose of increasing sales and retention
Implemented a new system for the sales team to keep track of the sales and customer service
Implemented the new system to manage all aspects of the business including sales, customer relations and inventory control
Implemented strategies to grow business and increase revenue, developed new sales leads and maintained relationships with key accounts
Implemented various programs to help clients with the application of their insurance
Implemented several new programs to improve customer satisfaction and reduce churn by 30%.
Implemented multiple CRMs to improve the accuracy of data and increase efficiency
Implemented several new processes to improve customer satisfaction and reduce costs for the company
Implemented data entry and created spreadsheets for the purpose of improving efficiency
Conducts daily cash reconciliation and reconciling of bank accounts
Conducts market analysis, identifies and recommends solutions to improve business performance, and identifies opportunities to increase sales
Conduct meetings with the client to review and discuss their project
Conduct market analysis and develop strategic marketing plan for the business
Conducting research on current and future sales trends to increase revenue and customer satisfaction
Conducts interviews with prospective employees and provide them information about the company
Conduct research and develop strategic plans to increase business revenue and profitability
Conducted weekly meetings with the sales team to ensure that goals and objectives of the sales force were being accomplished
Conduct market research and develop marketing strategies to drive business
Conducts research and develops solutions to complex business challenges
Conducts weekly meetings with the sales team to ensure that they have all the necessary information to complete their tasks
Conduct monthly meetings with sales representatives to review and evaluate client's business
Conduct phone interviews with clients to determine their financial situation, and provide information on products or policies
Conduct daily meetings with sales representatives to review and approve new business
Collaborated with sales, marketing and account executives to create a successful marketing campaign
Collaborated and managed the development of a salesforce application for the Sales Force
Collaborated and developed a new business plan for the product lines
Collaborated daily with the Sales and Operations team to develop new business opportunities and increase sales
Collaborated across all levels of the business to develop and execute strategic marketing initiatives
Collaborated between the customer service team and management to provide outstanding customer service and increase store sales
Collaborated extensively with the Account Managessupervisors to ensure that accounts were in compliance with the Company's financial objectives
Collaborated extensively with the sales and operations team to ensure the highest level of customer service and satisfaction
Collaborated between the business and creative team to develop new concepts and ideas for the business
Collaborated as a team member to develop and execute a successful marketing plan for the new product line
Collaborated extensively with the Marketing Director to develop and execute sales strategies
Collaborated with sales and account executives to identify new sales leads and develop business relationships
Collaborated in the preparation of financial reports for management and the Board of Director
Collaborated closely with the Marketing and Operations team to create a new marketing campaign for the company
Collaborated across all divisions to ensure the successful implementation of sales and marketing plans
Collaborated to create and manage a $2M+ budget for the organization
Collaborated extensively with the sales department to develop and maintain a strong customer service relationship
Collaborated to create and manage a team of Account Manager and Business Analyst to support the development of a strategic marketing and communications strategy for the organization
Collaborated directly with the sales and finance teams to identify opportunities for growth and profitability
Collaborated with clients to identify and implement strategies for improving their business processes and systems
Collaborated effectively with team to ensure the delivery of quality service
Collaborated cross functionally with business partners to ensure timely and cost effective product launches
Collaborated regularly with the team to identify and implement strategies for improving customer service satisfaction
Collaborated regularly with sales and management to identify opportunities for new business and increase revenue
Collaborated for the implementation of a business model to support the growth of a new company
Collaborated and developed a comprehensive marketing plan for the entire company, which included a strategic plan to increase revenue and market share
Collaborated closely with the accounting team to develop and maintain accurate accounting reports
Collaborated extensively with the Sales and Marketing departments to create a cohesive and effective team
Collaborated across multiple teams to create and execute a comprehensive sales strategy for the largest client in North America
Collaborated directly with the Executive Vice President of Operations to develop and execute strategic business plan for the company
Collaborated effectively with the account managers to identify and address customer issues
Inspected and reported on all incoming shipments
Inspected the quality of all products and made recommendations to the management team for improvement
Inspected work for quality and compliance with customer requirements, including
Inspected parts for quality and accuracy, maintained a safe working environment
Inspected buildings and facilities to ensure that it met the requirements of federal and state laws
Inspected the quality of all products and made adjustments when required
Inspected new and current properties for compliance with company and HUD guidelines
Inspected customer accounts and reported discrepancies to the customer's credit bureau
Inspected completed projects for accuracy and compliance with applicable laws
Inspected equipment and work stations to detect defects or unsafe work practices
Inspected properties for possible fraudulent or illegal activities and provided assistance to the owner
Inspected customers homes for potential problems and provided assistance to the customer
Inspected all incoming and received mail, prepared daily deposits
Inspected vehicles for damage and to ensure proper documentation of all work done
Inspected, tested and evaluated the performance of all Sales Force representatives in the field
Inspected work for accuracy and adherence to standards, using micropractors,.
Inspected each vehicle for damage and proper paperwork before shipping
Inspected properties for potential fraudulent activities
Monitored the performance of all sales associates to achieve the highest level of service and profitability
Monitored sales and expenses, prepared financial statements
Monitored all incoming and outgoing mail
Monitored daily, monthly and annual performance of the Sales Manager
Monitored product performance and provided recommendations for improvements to the product line
Monitored client accounts and provided support to the business unit in order for them to meet their financial objectives
Monitored performance of team members to achieve sales and customer service goals
Monitored inventory levels and reported to management on stock availability and future inventory requirements
Monitored employee attendance and performance, resolved customer issues
Monitored phone and internet traffic to determine the best way of delivering customer satisfaction
Monitored compliance with all company and government regulatory guidelines, policies & procedures and ensured that all employees complied with company and federal regulations
Monitored and analyzed the effectiveness of marketing strategies and communications, including the creation of a marketing plan and the execution of a campaign
Monitored call flow and made appropriate adjustments to maximize customer service satisfaction
Monitored the performance of all account executives and managed a portfolio of over 200 accounts
Monitored daily sales activity to verify accuracy of cash flow and to ensure compliance with established policies and regulations
Monitored client's daily activity and reported to the VP of Sales
Monitored, analyzed & tracked monthly and annual revenue for the company
Monitored clients to identify and prevent potential fraudulent transactions; assisted in the creation of a new account and assisted in the development of a plan to prevent future losses
Monitored budget and financial reports for the entire department and coordinated with other managers to plan and execute the annual department meeting
Monitored phone and in person customer accounts for fraudulent transactions and fraud
Monitored team productivity and reported to the Director of Marketing, Sales and Customer Service
Monitored and analyzed the financial status of various business entities
Monitored call volume and adjusted accordingly
Monitored the progress of each customer to make certain all issues are addressed
Monitored daily sales and customer satisfaction
Monitored all incoming and received mail, including delivery of packages and deliveries
Monitored all aspects of business including sales and customer retention, marketing strategies
Monitored client progress and made necessary adjustments to ensure
Monitored accounts for potential issues and resolved
Monitored accounts receivings and prepared sales tax return
Monitored inventory levels and maintained a clean work area to ensure the store was fully operational
Monitored employee performance and reported to management any concerns, complaints or issues
Monitored performance of the business and provided coaching to improve performance, including the implementation of new policies and processes
Monitored $1B in annual sales and developed new business
Monitored over 100,00 inbound and outgoing orders daily, ensuring accuracy of order status
Oversaw the development and implementation of a comprehensive marketing strategy for the company
Oversaw implementation of a comprehensive HRMS solution for the entire organization
Oversaw entire sales process from prospecting to closeout
Oversaw strategic planning and development of creative projects for the company
Handled the daily tasks of creating and managing a new business
Handled customer inquiries and complaints in a professional, courtial manner while prioritized customer satisfaction
Handled payroll and timekeeping for over 200 associates, handled all employee benefits and 401k administration
Handled over 100+ accounts in a month, and handled all aspects of the sales process
Handled all customer complaints in a gracious and positive
Handled the daily tasks of maintaining a clean and orderly sales floor, assisting customers with their purchases and maintaining a friendly environment
Handled multiple tasks, from customer inquiries to sales and account management
Handled and processed customer inquiries
Handled in-depth customer research and provided feedback to senior management
Handled multiple phone line and customer inquiries, handled cash transactions
Served as a point of escalation for customers with questions and concerns
Served clients with a variety of administrative duties
Served multiple roles in the company from sales and customer support to account manager
Served customer needs and concerns in a professional, timely fashion
Served as the lead for all SalesForce
Served in the leadership of a $2M budget for the company, including all financial reporting and budget analysis
Served the client's financial goals by developing and executing strategic plans to increase revenue and profitability
Served clients with a high-level of accuracy and attention to detail in order for them
Served an average of 100 calls daily by solving product and service problems for customers
Served various customers and assisted in the creation of their own accounts
Served clients in the retail and wholesale industry, specializing in the design and manufacture of custom home furnishments
Served clients with a high degree of accuracy and attention to details, while ensuring the highest levels of client retention
Served to develop and execute the strategic vision of a new division
Served various clients in the area of financial services and business
Supported the development of a comprehensive, high quality customer satisfaction survey
Supported sales and service teams in the creation of sales and service plans, including the development of a comprehensive sales and marketing strategy
Supported a variety of clients with their business
Supported and assisted in the creation of a successful client base
Supported and assisted in the creation of a creative and innovative marketing plan for the organization
Supported sales and service teams with account information
Supported multiple clients with their accounts, managed and trained staff
Supported new and current clients with product information
Supported new and established accounts, managed existing account relationships and developed new business opportunities
Supported multiple clients with their financials, accounts payable and receivable
Supported operations and marketing of the business by managing all marketing and advertising efforts
Supported in the creation of a successful client base, and provided excellent service to all clients
Supported system implementation and maintenance of the company WBS system
Supported multiple departments in the development of new products and processes
Supported the sales force with product development and customer relations activities
Supported clients with account information
Supported sales and service representatives in the execution of marketing and sales strategies, including the development of marketing collateral
Supported a diverse range of business and administrative tasks for a large-sized, fast paced retail operation
Supported all sales and operations staff in the execution of all sales and operational activities
Supported marketing and business operations for a $3 billion dollar company
Supported management in the planning of annual budget and financial reporting
Supported marketing and business initiatives by providing information, analysis of client needs
Supported over 200 clients in the US and Puerto Ricana
Supported Sales, Customer service & Account management teams with daily tasks
Supported sales team in the creation of marketing strategies and sales collateral, including print ads
Supported clients with account maintenance and billing inquiries, as well
Supported a team of 10 sales representatives in the areas of customer support, product placement and account management
Supported and assisted with the implementation of new products and services for the company
Supported and maintained the entire system
Supported customers with account management and sales of products
Supported multiple product development and marketing teams in the US, Canada and Mexico
Supported callers with billing inquiries, technical issues
Supported corporate sales and service initiatives
Supported in the creation of a new customer satisfaction database
Helped to create and implement a creative solution for the business
Helped to create and implement a CRMS for the entire company
Helped the Director of Sales and Executive Vice Presidents with their presentations
Helped create and manage a successful, high volume sales territory
Helped customers with their accounts and provided excellent service to them
Helped achieve monthly sales goals by developing and maintaining strong client relationships
Helped train and manage a sales team of 15+ employees
Helped build a strong team of professionals to provide the highest level of service to clients
Helped improve the customer experience by creating a more pleasant and engaging experience for all
Helped with the training of sales representatives and helped to create a new system for the sales force
Helped develop and launch the new company
Helped manage the entire project from initial design, to implementation and final product
Helped achieve sales targets by offering new product and promotions, upselling current products
Helped clients with all of his needs and helped with the development of a new client base
Helped the company reach a goal of over 1 Million Dollars in sales annually
Helped manage the entire store from opening to end of the day
Helped clients with all financial and accounting issues including accounts payables, payroll and tax preparation
Helped plan and organize a variety of activities for the client
Helped new and established accounts with billing questions, technical problems and account changes
Helped create and manage a team of 5 sales professionals, which included a team of 5 sales associates and a customer support specialist
Helped grow the sales of a $2M annual company
Helped develop and execute new business opportunities for the sales team, which included developing and executing new business plans for the sales department
Helped the company achieve a 100% on time completion rate for the first quarter of 2015
Helped in the creation of a new department and helped to create a new process for the company
Helped set up and tear down of new displays for the company, and also assisted in inventory control
Helped set up and run the CRMS for a new business unit
Helped build a new company from the bottom up and was able to grow the business
Helped assist customers with billing issues, and helped to resolve any billing issues
Communicated directly with the CEO and other executives to provide status updates and information on the company's business
Communicated regularly with customers to identify and address any concerns or issues
Communicated business requirements to the client and provided status reports to the client and management
Communicated via phone and email with clients regarding new account information
Communicated regularly with clients to identify and address their specific business needs
Communicated project requirements to the client and provided project management
Communicated the importance of customer satisfaction to management and employees, as well
Communicated with customers and sales representatives to provide status on customer orders, inquiries and order status
Communicated directly with the business partners to identify and develop the best solutions for their clients
Communicated the vision and direction of a team to the executive leadership
Communicated project requirements to management, and created detailed reports for management
Communicated and collaborated with the business partners to develop and implement strategic business plans
Communicated effectively with clients to resolve issues and concerns, including billing inquiries
Communicated to the Executive team and other stakeholders on the status of projects
Communicated all store promotions and information to promote
Communicated business needs and requirements to sales team, created new processes and procedures to increase sales
Inspected and tested new product for accuracy
Inspectes and analyzes all parts for quality assurance and compliance
Inspected and tested products for defects
Inspects and evaluates the effectiveness of marketing strategies
Operated cash registers and handled money transactions, including checks
Operated the company computer system and performed daily bank reconcilations
Operated in a team environment to ensure all aspects of the business were running smoothly
Operated various computer systems to process and maintain records of sales, inventory control and accounting data
Operated on a team of 5 to develop and execute a strategic plan to increase revenue and profitability
Operated a multi million dollars in cash and checks for the company
Operated the cash drawer to include balancing, deposits
Operated in a team setting to ensure the delivery of outstanding customer service to all guests
Operated all cashier registers; handled customer service and returns
Operated as a team leader to ensure the highest quality of customer care
Operated an automated cash handling and reconciliation program for the company's cash management
Supervised the development of new and innovative creative ideas for the company's marketing and sales teams
Supervised all sales and operations for a national wholesale distribution organization
Supervised employees and assisted with the hiring of staff and scheduling
Supervised sales staff and assisted in the hiring of staff and training
Supervised daily activities of the Account Management Team and provided guidance to Account Executives on the development of their Account Executeers
Supervised sales team and ensured customer service standards
Established and managed a team of SalesForce sales representatives to provide the best customer experience possible
Established a successful relationship with the clients and ensured their needs were met in a professional manner
Established new business and maintained current accounts, while providing exceptional customer service and sales
Established strong working relationship with key decision-making stakeholders, including senior leadership and key decision makers
Established an effective relationship with the customer
Established sales and service goals for the company, including customer satisfaction and retention
Established successful relationship with clients and their families, resulting in increased client base and revenue
Established relationships with local business to provide services and product
Established relationships with customers to provide exceptional customer services and resolve any issues they may be having
Established a strong working relationships with key stakeholders and business partners to achieve the company goals
Established a strong rapport with clients and prospects to build long term relationships
Established rapport with customers to increase likelihood of future purchases
Established relationships with key accounts and ensured customer retention through effective sales and service
Established customer service and retention programs
Established the first ever customer relationship management system for the company, and developed a training program for new hires
Making a positive contribution to the organization
Making the most of every customer experience by ensuring the best possible service and satisfaction
Making key decisions on the best practices for business