Top Waitress Interview Questions with Example Answers [2020]

Prepare for your Waitress interview by going through these most asked Waitress interview questions. Additionally, get access to sample answers and interviewer's expectations.

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  • Question: What makes you think that you are qualified for this position?
  • Question Overview: Waitresses are often required to deal with many tasks at once. During rush hours, one server might have four to five tables at the same time. The ideal candidate will understand the importance of time management and presenting each patron with a pleasant demeanor. Focus on the applicant's tone when discussing how they would handle a busy shift. Are they able to stay calm under pressure?

    Sample Answer: I believe that I am qualified for this position because I have experience serving a variety of different types of customers and I am always willing to learn new things. I am detail-oriented and I am able to multitask during busy shifts.

      What the interviewer is looking for:
    • - Positive personality
    • - Strong interpersonal skills
    • - Time management skills

  • Question: What's a difficult situation you've faced, and how did you handle it?
  • Question Overview: As a waitress, you will often be faced with difficult situations. The ideal candidate will be able to discuss a time they had to deal with a difficult customer and how they handled the situation. Focus on the applicant's ability to remain calm and positive during the experience.

    Sample Answer: In my last position, I once assisted a patron who was upset about her meal as she felt it was cold. I had the chef remake her meal, and I gave her a free appetizer to ensure that she had a satisfactory experience.

      What the interviewer is looking for:
    • - Ability to remain calm under pressure
    • - Positive attitude
    • - Ability to handle difficult situations

  • Question: How would you handle a situation where a customer order is incorrect and they are upset about it?
  • Question Overview: As a waitress, you will have to deal with many different types of people. The ideal candidate will show how they would handle a situation where a customer is upset about an incorrect order. Focus on the applicant's ability to remain calm and offer solutions to the problem.

    Sample Answer: If a customer was upset about an incorrect order, I would first apologize and ask if they would like me to remake the meal. If they were still upset, I would offer them a free appetizer or dessert to make up for the inconvenience.

      What the interviewer is looking for:
    • - Ability to remain calm under pressure
    • - Ability to explain the situation and offer solutions
    • - Critical thinking skills

  • Question: What does integrity mean to you?
  • Question Overview: This is a great question to ask a waitress because it will allow you to gauge their values and how they handle situations. The ideal candidate will have a strong sense of integrity and will be able to explain how they have demonstrated this trait in their past jobs.

    Sample Answer: Integrity means being honest with others and myself. I always strive to be truthful and honest in my interactions with others.

      What the interviewer is looking for:
    • - Honesty
    • - Trustworthiness
    • - Positive attitude

  • Question: Do you have a reliable means of transportation?
  • Question Overview: Waitresses are often required to travel to and from work. The ideal candidate will have a reliable means of transportation to and from work. Focus on the applicant's response to this question as it will give you insight into their ability to get to work on time and their ability to get home safely after a shift.

    Sample Answer: I have a reliable car that I can use for work.

      What the interviewer is looking for:
    • - Reliable transportation
    • - Ability to get to work on time

  • Question: How do you solve problems?
  • Question Overview: As a waitress, you will often be required to solve problems for customers. The ideal candidate will be able to think quickly and offer solutions to issues. Focus on the applicant's ability to remain calm and think of a solution to a problem.

    Sample Answer: I would first ask the customer if they are okay with the situation and if they need anything else. If they are not satisfied, I would ask them what they would like me to do. I would then try to find a solution that works for both parties.

      What the interviewer is looking for:
    • - Ability to remain calm under pressure
    • - Critical thinking skills
    • - Problem-solving skills

  • Question: What would be a difficult adjustment for you to work with us?
  • Question Overview: As a restaurant manager, you want to know what might be a difficult adjustment for the applicant to work with you. The ideal candidate will be honest about their strengths and weaknesses. Focus on the applicant's ability to be honest about their shortcomings.

    Sample Answer: I would need some time to adjust to working with a new manager as I have worked for the same manager for the past five years.

      What the interviewer is looking for:
    • - Honesty
    • - Willingness to learn
    • - Ability to work with others

  • Question: How do you deal with bad customers?
  • Question Overview: In the restaurant industry, there are many different types of people. Some are pleasant, while others can be difficult to deal with. The ideal candidate will show how they would handle a bad customer and how they would resolve the situation. Focus on the applicant's ability to remain calm and their ability to listen to the patron's concerns.

    Sample Answer: I would always make sure to listen to the customer's concerns and offer them a solution. I would also make sure to document any negative feedback so that I could share it with my manager.

      What the interviewer is looking for:
    • - Ability to remain calm under pressure
    • - Listening skills
    • - Communication skills

  • Question: Tell me about a time when you were under stress.
  • Question Overview: As a waitress, you will often be under pressure to perform at a high level. The ideal candidate will demonstrate how they handle stressful situations. Focus on the applicant's ability to remain calm and think clearly when discussing a time when they were under stress.

    Sample Answer: I once had a customer who was upset about his meal, and he wanted to speak with the manager. I remained calm and explained that I could not get the manager at that time, but I would relay his concerns.

      What the interviewer is looking for:
    • - Ability to remain calm under pressure
    • - Ability to think clearly
    • - Ability to stay focused

  • Question: Why do you want to work for us?
  • Question Overview: This is a great question to ask a waitress because it will allow you to gauge their interest in the company. The ideal candidate will be able to give you a few reasons why they want to work for your restaurant. Focus on the applicant's enthusiasm and their ability to be a team player.

    Sample Answer: I have always wanted to work for your restaurant because I have heard great things about it from my friends. I am excited to learn more about the company and get started.

      What the interviewer is looking for:
    • - Enthusiasm
    • - Team player
    • - Desire to grow in the company