Top Technical Support Interview Questions with Example Answers [2022]

Question Overview: This question can help you determine if the applicant is within the age range you're looking for.

Sample Answer: I'm 27 years old.

What the interviewer is looking for:
• - The candidate is within the age range you're looking for
• - The candidate is honest about their age
• - The candidate is mature for their age

Question Overview: This question helps you learn about the applicant's professional growth and development.

Sample Answer: My biggest accomplishment was creating a new troubleshooting process for our company. It was a big project that required me to work with several different departments. I had to do a lot of research and testing to make sure the process was effective and efficient.

What the interviewer is looking for:
• - The candidate has a solid professional growth record
• - The candidate has a track record of solving problems
• - The candidate has a track record of working well with others

Question Overview: This question helps you understand the applicant's career ambitions and goals.

Sample Answer: My long term goal is to become a senior technical support engineer. I'm working towards this by gaining more experience and continuing my education. I want to be able to provide the best possible support for your customers.

What the interviewer is looking for:
• - The candidate has a clear vision for their future
• - The candidate has a plan to achieve their goals
• - The candidate is willing to work hard to achieve their goals

Question Overview: This question helps you understand the applicant's motivations.

Sample Answer: I want to work with you because I've been a customer of your company for years. I love your products and the way they make my life easier. I've also been following your company's mission and initiatives, and I feel like I can really contribute to those efforts.

What the interviewer is looking for:
• - The candidate is interested in your company
• - The candidate is excited about the work your company does
• - The candidate has researched your company and its products

Question Overview: This question helps you learn about the applicant's strengths and weaknesses.

Sample Answer: I'm a quick learner and I'm always willing to take on new challenges. I'm also a great communicator and I can work well with others. My weakness is that I can get a little too focused on work sometimes.

What the interviewer is looking for:
• - The candidate lists strengths that are relevant to the job
• - The candidate is honest about their weaknesses
• - The candidate shows a willingness to improve

Question Overview: This question can help you determine how much research the applicant has done on your company.

Sample Answer: I know that you're a global company with a focus on customer service. I've read about your products and services, and I've seen the work you do with charities. I'm impressed by the work you do to make life easier for people.

What the interviewer is looking for:
• - The candidate has done their homework
• - The candidate is interested in your company
• - The candidate is familiar with your company's products and services

Question Overview: This question is a good way to see how well the applicant can troubleshoot and problem solve.

Sample Answer: First, I would gather info and facts from the customer. Then I would identify and verify the issue. Next, I would try common quick fixes. If that's not successful, I would use additional resources to research the issue. Once a solution is found, I would perform appropriate repairs or replacement if necessary. After the solution is implemented, I would test thoroughly to ensure everything is OK.

What the interviewer is looking for:
• - The candidate goes through the troubleshooting process correctly (from fact gathering and diagnosis to solutions)
• - The candidate has a thorough yet adaptable troubleshooting process
• - The candidate emphasizes solving customer needs as quickly and effectively as possible

Question Overview: This question helps you understand how the applicant handles conflict.

Sample Answer: I would try to understand why the customer is angry. I would also apologize for any inconvenience caused. I would then try to find out what I could do to help the customer. If the customer is still angry, I would ask them to contact me again after some time has passed.

What the interviewer is looking for:
• - The candidate shows they can remain calm and professional
• - The candidate shows they can resolve conflict in a positive way
• - The candidate shows they can learn from mistakes

Question Overview: This question can help you learn how the applicant handles conflict and difficult situations.

Sample Answer: I always try to remain calm and professional. I listen to the customer's concerns and try to understand their point of view. I also try to empathize with them. I take a collaborative approach to problem solving. I like to work with customers to come up with a solution that works for everyone.

What the interviewer is looking for:
• - The candidate shows they can remain calm and professional
• - The candidate shows they have good communication skills
• - The candidate shows they can work with others to resolve issues

Question Overview: This question helps you understand the applicant's motivations and expectations.

Sample Answer: I want to work for a call center because I love helping people. I'm excited about the opportunity to work with a team of people who are passionate about customer service. I'm also excited about the opportunity to learn new things every day.

What the interviewer is looking for:
• - The candidate has a passion for customer service
• - The candidate is willing to work in a fast-paced environment
• - The candidate wants to work in a team-oriented environment

Question Overview: This question tests the applicant's knowledge of computer hardware.

Sample Answer: A computer has 8 IRQ's. Answer Description: This question tests the applicant's knowledge of computer hardware.

What the interviewer is looking for:
• - The candidate knows the correct answer
• - The candidate shows they have a strong understanding of computer hardware
• - The candidate demonstrates they have a good memory

Question Overview: This question is a good way to gauge the candidate's technical knowledge.

Sample Answer: I would first try restarting the app. If that didn't work, I would try restarting my iPhone. If that didn't work, I would try uninstalling and reinstalling the app. If that didn't work, I would contact customer support.

What the interviewer is looking for:
• - The candidate knows how to troubleshoot common issues
• - The candidate is able to explain the troubleshooting process
• - The candidate is able to explain how they would solve the issue

Question Overview: You should want employees that are willing to work hard and contribute to the company.

Sample Answer: I expect to be challenged and to learn new things. I want to be able to make a difference in the lives of customers. I want to work with a great team that's dedicated to providing excellent customer service.

What the interviewer is looking for:
• - The candidate has a clear understanding of what is expected of them
• - The candidate is willing to work hard and contribute to the company
• - The candidate is willing to learn and grow with the company

Question Overview: You want to know if the applicant will take ownership of a problem and do everything they can to solve it.

Sample Answer: If I'm not able to solve a problem, I'll do everything I can to find the right person who can. I'll also keep the customer updated on the status of the issue.

What the interviewer is looking for:
• - The candidate takes responsibility for solving problems
• - The candidate is willing to go above and beyond to solve a problem
• - The candidate is able to explain how they would handle a problem

Question Overview: This question helps you understand the applicant's moral compass.

Sample Answer: Integrity means being honest and trustworthy. It means doing what you say you're going to do. It means putting the needs of others before your own.

What the interviewer is looking for:
• - The candidate has a strong sense of integrity
• - The candidate is honest and open
• - The candidate is willing to admit mistakes and learn from them

Question Overview: This question helps you learn about the applicant's creativity and imagination.

Sample Answer: I'd invent a device that could read people's thoughts. It would be a great tool for customer support. I'd call it the "Mind Reader."

What the interviewer is looking for:
• - The candidate has a unique and interesting idea
• - The candidate shows a passion for science
• - The candidate is able to think on their feet

Question Overview: This question is a classic interview question. You can use it to gauge how the applicant values themselves.

Sample Answer: I'm looking for a salary of $50,000.

What the interviewer is looking for:
• - The candidate has a realistic expectation of their value
• - The candidate is willing to negotiate
• - The candidate is willing to take the job even if the salary is lower than expected

Question Overview: This question helps you understand how the applicant feels about communicating with customers.

Sample Answer: I feel very comfortable on the phone. I love talking to people, and I'm good at explaining things in a way that's easy to understand. I've also been told that I'm a good listener.

What the interviewer is looking for:
• - The candidate is comfortable and confident on the phone
• - The candidate is friendly and professional on the phone
• - The candidate is able to communicate clearly and effectively on the phone

Question Overview: Technical support experience is a crucial part of the job. You want to know how candidates have handled customer issues in the past.

Sample Answer: I've been a technical support specialist for five years. I've worked with a variety of products, including software, hardware and appliances. I've also worked with many different types of customers, from small businesses to large corporations.

What the interviewer is looking for:
• - The candidate has experience with the same type of product you offer
• - The candidate has experience with similar products
• - The candidate has experience with a variety of products

Question Overview: This question is designed to measure the applicant's commitment to the job.

Sample Answer: I'm planning on staying in Sutherland for at least a year. I'm looking for a long-term position that will allow me to grow and develop my skills.

What the interviewer is looking for:
• - The candidate has a long-term perspective
• - The candidate shows a willingness to relocate
• - The candidate is willing to relocate for the right job