Top Store Associate Interview Questions with Example Answers [2020]

Prepare for your Store Associate interview by going through these most asked Store Associate interview questions. Additionally, get access to sample answers and interviewer's expectations.

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  • Question: Tell me about a time when you demonstrated great customer service.
  • Question Overview: This question is used to determine the customer service skills of the applicant. The candidate should be able to recall a specific situation and provide details about how they handled it. The interviewer will be able to assess the applicant's ability to handle conflict and their communication skills.

    Sample Answer: I was working at a store that was very busy. A customer came in and was upset because they had been waiting for a long time. I apologized and told them that I would help them right away. I was able to quickly help them and they left the store satisfied.

      What the interviewer is looking for:
    • - Ability to handle conflict
    • - Communication skills
    • - Ability to listen

  • Question: What is one thing you are proud of?
  • Question Overview: This question is used to determine the applicant's self-esteem and how they view their accomplishments. The response should be positive and highlight a skill or accomplishment that they are proud of. The interviewer will be able to determine if the applicant is confident in their abilities and if they are willing to accept constructive criticism.

    Sample Answer: I am proud of my ability to work well with others and my ability to learn quickly.

      What the interviewer is looking for:
    • - Positive attitude
    • - Willingness to learn
    • - Ability to accept criticism

  • Question: What is an example of a good manager you had and what made them a good manager?
  • Question Overview: This question is used to determine the applicant's knowledge of good management skills. The applicant should be able to discuss the positive characteristics of their previous manager and how they were able to lead their team. The interviewer will be able to assess the applicant's ability to work in a team environment and their ability to follow instructions.

    Sample Answer: My previous manager was very organized and was able to lead our team through difficult situations. He was always willing to help us when we needed it.

      What the interviewer is looking for:
    • - Knowledge of good management skills
    • - Ability to work in a team environment
    • - Willingness to follow instructions

  • Question: What do you think is good customer service?
  • Question Overview: This question is used to determine the applicant's knowledge of customer service. The candidate should be able to explain the importance of customer service and how it relates to the company. The interviewer will also be able to determine if the applicant has a good understanding of the company's mission and values.

    Sample Answer: Good customer service is when a customer feels that they were treated fairly and that their needs were met.

      What the interviewer is looking for:
    • - Understanding of the importance of customer service
    • - Knowledge of the company's mission and values

  • Question: What is your weight lifting capacity?
  • Question Overview: This is a question to determine the physical strength of the applicant. The interviewer will want to know if the candidate is capable of lifting heavy items and if they are able to lift them properly. The applicant should be able to lift at least 50 pounds.

    Sample Answer: I am able to lift 50 pounds.

      What the interviewer is looking for:
    • - Physical strength

  • Question: How would you handle an angry customer?
  • Question Overview: This question is used to determine the applicant's conflict management skills. The candidate should display their ability to remain calm and respectful. They should never raise their voice or use profanity. The response should highlight their ability to listen to the customer and understand their concerns.

    Sample Answer: I would listen to their concerns and try to understand what they are upset about. I would then apologize for any inconvenience and offer them a solution.

      What the interviewer is looking for:
    • - Good conflict management skills
    • - Ability to remain calm under pressure
    • - Ability to listen to a customer's concerns

  • Question: When are you available?
  • Question Overview: This question is used to determine the availability of the applicant for work. The interviewer will want to know if the applicant is available for full-time work or if they are only available during certain times of the week. This question will also help the interviewer determine if the applicant has other obligations that may interfere with their work schedule.

    Sample Answer: I am available any time during the week and on weekends.

      What the interviewer is looking for:
    • - Availability for full-time work
    • - Availability for part-time work
    • - Availability for weekend work

  • Question: Are you comfortable working late when the job is done?
  • Question Overview: This question is used to determine the applicant's work ethic. The candidate should be able to explain how they will complete their tasks and if they are willing to work overtime. The response will show if the applicant is willing to go above and beyond to ensure that the job is done.

    Sample Answer: I'm comfortable working late when the job is done. I would make sure that all of my tasks were completed before I left for the day.

      What the interviewer is looking for:
    • - Strong work ethic
    • - Willingness to work overtime
    • - Ability to work independently

  • Question: What is the trend for this season?
  • Question Overview: This question is used to determine the applicant's knowledge of the current trends in the retail industry. The interviewer will be able to assess the applicant's fashion sense and their ability to follow trends. This question will also give the interviewer a chance to see if the applicant is aware of new products that are being offered in the store.

    Sample Answer: The trend for this season is bright colors and bold patterns.

      What the interviewer is looking for:
    • - Knowledge of current trends
    • - Fashion sense
    • - Ability to follow trends

  • Question: What are your strengths?
  • Question Overview: This question is used to determine the strengths and weaknesses of the applicant. The interviewer will be able to determine if the applicant is honest about their abilities and if they are confident in their skills. The applicant should highlight their strengths that are relevant to the position and that they are willing to improve upon their weaknesses.

    Sample Answer: My strengths include my ability to work with customers and my strong math skills. I am willing to improve upon my time management skills.

      What the interviewer is looking for:
    • - Honesty
    • - Confidence
    • - Willingness to improve