Question Overview: Theft is a common issue in retail. The ideal candidate will have experience dealing with this issue and will know how to handle it. The individual should be able to explain how they would handle the situation.
Sample Answer: In my last position, I had a customer steal a bottle of wine. I immediately notified my manager and we were able to retrieve the bottle from the customer.
Question Overview: The ideal candidate will have a weakness that they are aware of and have taken steps to improve. The applicant's response to this question will allow you to gauge how they handle their weaknesses.
Sample Answer: My biggest weakness is that I am not a morning person. I have been working on getting up earlier in the morning to ensure that I am ready for my shift.
Question Overview: The ideal candidate will have learned from their mistakes and will be able to provide an example of a time when they failed at a task. The individual should be able to explain what they learned from this experience and how they would handle the situation differently in the future.
Sample Answer: In my last position, I failed to check the expiration dates on a few items. I was able to identify the items and dispose of them before any customers purchased them. I learned that I need to check expiration dates more often.
Question Overview: The ideal candidate will be able to provide you with a start date. The individual should be confident in their availability and be able to provide a specific date.
Sample Answer: I am available to start on Monday, October 1st.
Question Overview: The ideal candidate will be available to work the hours that your establishment needs. The applicant should be able to provide you with a schedule of their availability.
Sample Answer: I am available to work any hours that are needed.
Question Overview: This is a simple question to gauge the applicant's personality. The ideal candidate will have a positive response and be able to explain why they like the brand.
Sample Answer: I really enjoy Nike shoes because they are comfortable and stylish.
Question Overview: The ideal candidate will have previously gone the extra mile for a customer. This could be anything from providing exceptional customer service to going out of their way to help a shopper. The applicant's response to this question will allow you to gauge how much effort they put into their work.
Sample Answer: In my last position, I assisted a customer with finding a product that was out of stock. I provided the customer with the option of purchasing a similar item at a discounted price.
Question Overview: The ideal candidate will have a clear vision of their future. They should be able to explain how their current position will help them achieve their career goals. The applicant's response to this question will allow you to gauge their level of ambition and how they plan to achieve their goals.
Sample Answer: I see myself in a management position in the next 5 years. I plan on working hard and taking advantage of every opportunity that is presented to me.
Question Overview: The ideal candidate will have a genuine interest in the position and will be able to provide a specific reason why they are interested in working for your company. The individual should be able to provide an answer that is not generic.
Sample Answer: I have been working as a stocker for the past 10 years and I am looking to move into a management position. I have heard great things about your company and I am very interested in becoming a part of your team.
Question Overview: The ideal candidate will have experience as a stocker. The individual should be able to provide specific examples of their duties and responsibilities. The applicant's response will allow you to gauge how much experience they have as a stocker.
Sample Answer: I have been a stocker for the past five years. I have worked in grocery stores, retail stores, and warehouses.