Top Shift Manager Interview Questions with Example Answers [2020]

Prepare for your Shift Manager interview by going through these most asked Shift Manager interview questions. Additionally, get access to sample answers and interviewer's expectations.

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  • Question: Why do you want to be a shift leader?
  • Question Overview: An ideal candidate will have a good reason for wanting to be a shift manager. They should be able to explain why they want to be a shift leader and why they are the right person for the job.

    Sample Answer: I want to be a shift leader because I enjoy working with people and I enjoy helping them reach their goals. I have experience in this position and I know I can do a good job.

      What the interviewer is looking for:
    • - Good reason for wanting to be a shift leader
    • - Confidence in their answer

  • Question: What are some examples of how you've handled stressful or intense situations with others?
  • Question Overview: A shift manager will be required to handle stressful situations with employees, customers and other co-workers. An ideal candidate will name some of these situations and how they handled them. If they name a situation, they most likely handled it well. Choose someone who is aware of the important and ideal situations to handle.

    Sample Answer: I have handled stressful situations with my employees by listening to them and giving them a chance to explain their side of the story. I believe that communication is the key to solving any problem.

      What the interviewer is looking for:
    • - Confidence in their answer
    • - Detailed explanation of their approach

  • Question: What are you most proud of in your resume?
  • Question Overview: An ideal candidate will be able to name something they are proud of in their resume. This can be a promotion, a good review or a special achievement. This question will show you their ability to be proud of their achievements and how they are able to use them as an advantage in your company.

    Sample Answer: I'm most proud of my promotion to shift manager because it was a big achievement for me. I worked hard to get this promotion, and I'm proud of my success.

      What the interviewer is looking for:
    • - Their achievements
    • - Confidence in their answer

  • Question: Q: why do you want to work with us?
  • Question Overview: An ideal candidate will have a good reason for wanting to work with your company. They should be able to tell you why they want to work with your company and why they are the best candidate for the job.

    Sample Answer: I want to work with your company because I believe it is a great opportunity for me to grow as a shift manager. I am confident that I will be able to manage your team well and help them achieve their goals.

      What the interviewer is looking for:
    • - Good reason for wanting to work with your company
    • - Confident tone of voice
    • - Good explanation of why they are the best candidate for the job

  • Question: How would you define a leader?
  • Question Overview: A good shift manager should be a leader. They should be able to lead their team and motivate them to reach their goals. An ideal candidate should be able to define a leader.

    Sample Answer: A good leader is someone who can motivate their employees and lead them to reach their goals.

      What the interviewer is looking for:
    • - A good leader is someone who is able to motivate their employees
    • - A good leader is someone who can lead a team
    • - A good leader is someone who can make decisions

  • Question: How do you react to rough situations?
  • Question Overview: An ideal candidate should be able to handle difficult situations with a positive attitude. They should be able to keep their cool and think clearly when faced with a difficult situation.

    Sample Answer: I have been in situations where I had to deal with a lot of stress and pressure. I have learned how to stay calm and think clearly. I have also learned how to keep my cool in a stressful situation.

      What the interviewer is looking for:
    • - Positive attitude
    • - Calmness
    • - Ability to think clearly in a difficult situation

  • Question: Where do you see yourself in 5 years?
  • Question Overview: An ideal candidate will have a plan for their future. They should have a goal and be able to explain how they plan to achieve it.

    Sample Answer: In five years, I see myself as a store manager. I want to be in a position where I can make an impact on the company's performance.

      What the interviewer is looking for:
    • - Confidence in their answer
    • - Achievable goals

  • Question: What do you expect from BoJangle's?
  • Question Overview: An ideal candidate will have a clear idea of what they expect from your company. They should be able to tell you what they expect from your company and how they can contribute to your company.

    Sample Answer: I expect BoJangle's to be a fun and exciting place to work. I expect to be able to work with a great team that is dedicated to serving customers. I expect BoJangle's to be a place where I can grow and learn new things.

      What the interviewer is looking for:
    • - Good communication skills
    • - Confidence in their answer
    • - Detailed explanation of their expectations

  • Question: How do you handle working in a team?
  • Question Overview: An ideal candidate will be able to work well in a team. They should be able to work with their team members and help them reach their goals. They should be able to work with their team members and help them reach their goals.

    Sample Answer: I have worked in a team for many years. I have learned how to work with my team members and help them reach their goals. I am confident that I can handle working in a team.

      What the interviewer is looking for:
    • - Teamwork skills
    • - Good communication skills
    • - Ability to lead a team

  • Question: How would you handle a situation if a customer complains?
  • Question Overview: A good shift manager will be able to handle a complaint from a customer. They should be able to listen to the customer and understand their point of view. They should be able to apologize on behalf of their employee and find a way to right this wrong for the customer.

    Sample Answer: If a customer complains to me about an employee, I would apologize on behalf of my employee and find a way to right this wrong for the customer. Then, I would also find this as an opportunity to train the employee.

      What the interviewer is looking for:
    • - Good communication skills
    • - Respect and politeness toward their colleagues even when they disagree
    • - Ability to handle a negative situation positively