Top Shift Manager Interview Questions with Example Answers [2022]

Prepare for your Shift Manager interview by going through these most asked Shift Manager interview questions. Additionally, get access to sample answers and interviewer's expectations.

Search Shift Manager Questions:


  • Question: Why do you want to be a shift leader?
  • Question Overview: An ideal candidate will have a good reason for wanting to be a shift manager. They should be able to explain why they want to be a shift leader and why they are the right person for the job.

    Sample Answer: I want to be a shift leader because I enjoy working with people and I enjoy helping them reach their goals. I have experience in this position and I know I can do a good job.

      What the interviewer is looking for:
    • - Good reason for wanting to be a shift leader
    • - Confidence in their answer

  • Question: What are some examples of how you've handled stressful or intense situations with others?
  • Question Overview: A shift manager will be required to handle stressful situations with employees, customers and other co-workers. An ideal candidate will name some of these situations and how they handled them. If they name a situation, they most likely handled it well. Choose someone who is aware of the important and ideal situations to handle.

    Sample Answer: I have handled stressful situations with my employees by listening to them and giving them a chance to explain their side of the story. I believe that communication is the key to solving any problem.

      What the interviewer is looking for:
    • - Confidence in their answer
    • - Detailed explanation of their approach

  • Question: What are you most proud of in your resume?
  • Question Overview: An ideal candidate will be able to name something they are proud of in their resume. This can be a promotion, a good review or a special achievement. This question will show you their ability to be proud of their achievements and how they are able to use them as an advantage in your company.

    Sample Answer: I'm most proud of my promotion to shift manager because it was a big achievement for me. I worked hard to get this promotion, and I'm proud of my success.

      What the interviewer is looking for:
    • - Their achievements
    • - Confidence in their answer

  • Question: Q: why do you want to work with us?
  • Question Overview: An ideal candidate will have a good reason for wanting to work with your company. They should be able to tell you why they want to work with your company and why they are the best candidate for the job.

    Sample Answer: I want to work with your company because I believe it is a great opportunity for me to grow as a shift manager. I am confident that I will be able to manage your team well and help them achieve their goals.

      What the interviewer is looking for:
    • - Good reason for wanting to work with your company
    • - Confident tone of voice
    • - Good explanation of why they are the best candidate for the job

  • Question: How would you define a leader?
  • Question Overview: A good shift manager should be a leader. They should be able to lead their team and motivate them to reach their goals. An ideal candidate should be able to define a leader.

    Sample Answer: A good leader is someone who can motivate their employees and lead them to reach their goals.

      What the interviewer is looking for:
    • - A good leader is someone who is able to motivate their employees
    • - A good leader is someone who can lead a team
    • - A good leader is someone who can make decisions

  • Question: How do you react to rough situations?
  • Question Overview: An ideal candidate should be able to handle difficult situations with a positive attitude. They should be able to keep their cool and think clearly when faced with a difficult situation.

    Sample Answer: I have been in situations where I had to deal with a lot of stress and pressure. I have learned how to stay calm and think clearly. I have also learned how to keep my cool in a stressful situation.

      What the interviewer is looking for:
    • - Positive attitude
    • - Calmness
    • - Ability to think clearly in a difficult situation

  • Question: Where do you see yourself in 5 years?
  • Question Overview: An ideal candidate will have a plan for their future. They should have a goal and be able to explain how they plan to achieve it.

    Sample Answer: In five years, I see myself as a store manager. I want to be in a position where I can make an impact on the company's performance.

      What the interviewer is looking for:
    • - Confidence in their answer
    • - Achievable goals

  • Question: What do you expect from BoJangle's?
  • Question Overview: An ideal candidate will have a clear idea of what they expect from your company. They should be able to tell you what they expect from your company and how they can contribute to your company.

    Sample Answer: I expect BoJangle's to be a fun and exciting place to work. I expect to be able to work with a great team that is dedicated to serving customers. I expect BoJangle's to be a place where I can grow and learn new things.

      What the interviewer is looking for:
    • - Good communication skills
    • - Confidence in their answer
    • - Detailed explanation of their expectations

  • Question: How do you handle working in a team?
  • Question Overview: An ideal candidate will be able to work well in a team. They should be able to work with their team members and help them reach their goals. They should be able to work with their team members and help them reach their goals.

    Sample Answer: I have worked in a team for many years. I have learned how to work with my team members and help them reach their goals. I am confident that I can handle working in a team.

      What the interviewer is looking for:
    • - Teamwork skills
    • - Good communication skills
    • - Ability to lead a team

  • Question: How would you handle a situation if a customer complains?
  • Question Overview: A good shift manager will be able to handle a complaint from a customer. They should be able to listen to the customer and understand their point of view. They should be able to apologize on behalf of their employee and find a way to right this wrong for the customer.

    Sample Answer: If a customer complains to me about an employee, I would apologize on behalf of my employee and find a way to right this wrong for the customer. Then, I would also find this as an opportunity to train the employee.

      What the interviewer is looking for:
    • - Good communication skills
    • - Respect and politeness toward their colleagues even when they disagree
    • - Ability to handle a negative situation positively

  • Question: Why did you choose to work at Wawa?
  • Question Overview: An ideal candidate will be someone who is aware of the company's mission and values. They should be able to explain why they chose to work at Wawa. They should also be able to explain why they are a good fit for the position.

    Sample Answer: I chose to work at Wawa because I believe in the company's mission and values. I'm a hard worker and I'm confident that I can help Wawa grow.

      What the interviewer is looking for:
    • - Good knowledge of the company's mission and values
    • - Good answer that shows their fit for the position

  • Question: What is the toughest decision you have ever made?
  • Question Overview: A good shift manager will be able to make tough decisions. They should be able to explain the situation and how they made their decision.

    Sample Answer: The toughest decision I have ever made was when I had to fire an employee. I had to make this decision because the employee was not performing well and was not a good fit for our company.

      What the interviewer is looking for:
    • - A good explanation of the situation
    • - Good communication skills
    • - Confidence in their decision

  • Question: Why did you leave your last job?
  • Question Overview: An ideal candidate will have a good reason for leaving their last job. They should be able to explain their reason in a professional manner. If they left their last job because they were fired, they should not say this in their answer.

    Sample Answer: I left my last job because I wanted to work in a company that had more opportunities for growth.

      What the interviewer is looking for:
    • - Good explanation of their reason for leaving
    • - No negative comments about their past employer

  • Question: Tell me about a time when you had to resolve a dispute between coworkers.
  • Question Overview: A good shift manager will have good communication skills when communicating with customers and other employees. They should know how to compromise and how to find a middle ground to help the customer, keep them happy and make them return to your company. In addition to helping the customer, they should know how to address issues with employees and how to train the employees when needed.

    Sample Answer: I had to resolve a dispute between two of my employees. I listened to both sides of the story and then I helped them find a solution that would work for both of them.

      What the interviewer is looking for:
    • - Good communication skills
    • - Respect and politeness toward their colleagues even when they disagree
    • - Ability to handle a negative situation positively

  • Question: What are your shortcomings?
  • Question Overview: An ideal candidate will be honest and confident in their answer. They should be able to explain how they have overcome their shortcomings. If they have not overcome them, they should be able to explain how they are working on overcoming them.

    Sample Answer: I am not a morning person and I'm not always the first one to arrive at work. However, I have learned to manage my time well and be on time for work.

      What the interviewer is looking for:
    • - Honesty
    • - Confidence
    • - Ability to overcome their shortcomings

  • Question: What do you like to do in your spare time?
  • Question Overview: An ideal candidate will have a hobby or interest that is relevant to your company. For example, if your company sells sporting goods, an ideal candidate would have a hobby or interest in sports.

    Sample Answer: I like to play sports in my spare time. I'm a big fan of basketball and football.

      What the interviewer is looking for:
    • - Hobbies or interests that are relevant to your company

  • Question: What was your biggest weakness at your last job?
  • Question Overview: A good shift manager will have a good answer to this question. They should be able to explain what they did to improve their weakness and how they are better at it now.

    Sample Answer: My biggest weakness was my inability to delegate tasks to my employees. I am much better at it now because I have learned to trust my employees and give them more responsibilities.

      What the interviewer is looking for:
    • - Acknowledgement of their weakness
    • - Explanation of how they improved
    • - Confidence in their answer

  • Question: What drives you?
  • Question Overview: An ideal candidate will have a strong desire to succeed in their job. They should be able to explain what drives them to succeed and what motivates them.

    Sample Answer: I am driven by my desire to succeed in my job. I want to be the best shift manager in my company and I want to help my employees succeed as well.

      What the interviewer is looking for:
    • - Confidence in their answer
    • - Desire to succeed
    • - Motivation

  • Question: How would you handle certain situations if they were to happen?
  • Question Overview: An ideal candidate will have a plan for each situation they are asked about. They should be able to explain how they would handle the situation and what they would do to solve it.

    Sample Answer: If an employee is not performing well, I would first talk to them about their performance. If they don't improve, I would talk to their manager and ask for help. If they still don't improve, I would let them go.

      What the interviewer is looking for:
    • - Detailed explanation of their plan
    • - Confidence in their answer

  • Question: How many people do you think come through your last restaurant per day?
  • Question Overview: An ideal candidate will know the answer to this question. If they don't know the answer, they should have a good guess. If they don't have a good guess, they should say they don't know.

    Sample Answer: I think about 50 people come through my last restaurant per day.

      What the interviewer is looking for:
    • - Correct answer
    • - Good guess
    • - Answer that shows they don't know the answer