Top Shift Leader Interview Questions with Example Answers [2020]

Prepare for your Shift Leader interview by going through these most asked Shift Leader interview questions. Additionally, get access to sample answers and interviewer's expectations.

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  • Question: If you were a super hero, what would be your superpower?
  • Question Overview: This question is designed to see how well the applicant can think on their feet. The ideal candidate will have a creative response that will allow you to see how they think. Do they have a good sense of humor? Are they able to come up with a witty answer?

    Sample Answer: I would be able to fly because I would be able to get anywhere in the world in a short amount of time.

      What the interviewer is looking for:
    • - Ability to think quickly
    • - Creativity
    • - Sense of humor

  • Question: What is the difference between a boss and a leader?
  • Question Overview: The ideal candidate will be able to articulate the differences between a boss and a leader. The applicant's response to this question will allow you to understand how they view the role of a shift leader. Does the individual believe that a boss is someone who gives orders and expects them to be followed, while a leader is someone who inspires others to work harder?

    Sample Answer: A boss is someone who gives orders and expects them to be followed. A leader is someone who inspires others to work harder.

      What the interviewer is looking for:
    • - Ability to differentiate between a boss and a leader
    • - Strong leadership skills
    • - Confident and well-thought-out response

  • Question: What is your background?
  • Question Overview: The ideal candidate will have experience in the industry you are hiring for. The applicant's response to this question will allow you to gauge how knowledgeable they are about the business. Does the candidate have experience in your industry? If not, what other industries have they worked in?

    Sample Answer: I have worked in the retail industry for 10 years. I started as a cashier and worked my way up to shift leader.

      What the interviewer is looking for:
    • - Experience in the industry
    • - Knowledge of the company's products or services
    • - Experience in a similar position

  • Question: What would you do if a customer received the wrong order?
  • Question Overview: Shift leaders are responsible for ensuring that each customer receives the correct order. If an order is incorrect, the applicant must be able to handle the situation in a professional manner. The ideal candidate will have experience in handling this type of situation and will be able to offer a solution to prevent it from happening again.

    Sample Answer: If a customer received the wrong order, I would immediately apologize and offer to make it right. I would then find out what went wrong and make sure that it does not happen again.

      What the interviewer is looking for:
    • - Knowledge of how to handle a situation where an order is incorrect
    • - Ability to solve problems
    • - Strong leadership skills

  • Question: What did you do at your last project?
  • Question Overview: The ideal applicant will have experience working on a team to complete a project. The candidate's response to this question will allow you to understand what types of strategies they have used in the industries they have worked in. Does the individual use quotas to make sure each person is hitting their sales requirements? What aspects do they focus on throughout their shift to improve productivity?

    Sample Answer: At my last position, I helped my team develop a new product by creating a prototype and testing it with customers.

      What the interviewer is looking for:
    • - Examples that demonstrate problem-solving skills
    • - Ability to remain calm in stressful situations
    • - Strong leadership skills

  • Question: What are three qualities you possess that will help you succeed in this role?
  • Question Overview: The ideal candidate will have experience in all areas of the operation to ensure that they are providing value to those they teach. Focus on the applicant's ability to convey their answer as it indicates how good they are at explaining topics to someone who does not know the business as well as they do.

    Sample Answer: I have trained several hundred employees over the course of 10 years. At my last position, I learned about jobs and duties within each department to ensure that I could answer any questions regarding a specific zone.

      What the interviewer is looking for:
    • - Ability to teach others
    • - Understanding of the importance of knowing all aspects of a company
    • - Experience as a shift leader

  • Question: What do you know about Five Guys Burgers and Fries?
  • Question Overview: The ideal candidate will have done their research on the company prior to the interview. The applicant's response to this question will allow you to understand how well they know the business. Does the individual have a basic understanding of the company's history and how it has grown over the years?

    Sample Answer: I have read about Five Guys Burgers and Fries in several magazines. I know that you started in 1986 in Arlington, Virginia, and have since expanded to over 1,000 locations.

      What the interviewer is looking for:
    • - Knowledge of the company's history
    • - Ability to articulate their understanding of the business
    • - Strong research skills

  • Question: Tell me about your self.
  • Question Overview: This is a general question that is used to learn more about the applicant. The ideal candidate will be able to speak about their life in a way that shows their personality. Do they have a strong sense of humor? Are they serious? What are their hobbies?

    Sample Answer: I am a very outgoing person who enjoys spending time with my family. I have been playing soccer since I was a child and still play on a local team.

      What the interviewer is looking for:
    • - Strong communication skills
    • - Confident and well-spoken
    • - Strong sense of self

  • Question: What was the biggest mistake you made in a previous job?
  • Question Overview: Mistakes are inevitable, but the ideal candidate will have learned from their errors and will not make the same mistake twice. The applicant's response to this question will allow you to understand how they handle their mistakes and what they have done to ensure that they do not repeat them.

    Sample Answer: In my last position, I made a mistake by not asking a coworker if they were able to complete a task before I left for the day. When I returned the next morning, I found that the task was not completed.

      What the interviewer is looking for:
    • - Ability to learn from their mistakes
    • - Ability to articulate what they learned from their mistakes
    • - Ability to think critically about their past performance

  • Question: Why do you want to work for us?
  • Question Overview: The ideal candidate will have researched the company and will have a strong understanding of what it has to offer. The applicant's response to this question will allow you to gauge how well they know the company and whether or not they are interested in working for your business.

    Sample Answer: I have been interested in working for your company for some time now. I have read about your products and services, and I am very interested in working for a company that is growing as quickly as yours.

      What the interviewer is looking for:
    • - Knowledge of the company
    • - Interest in the company's products or services
    • - Ability to articulate their answer