Top Service Manager Interview Questions with Example Answers [2020]

Prepare for your Service Manager interview by going through these most asked Service Manager interview questions. Additionally, get access to sample answers and interviewer's expectations.

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  • Question: Tell me about a time you helped your company make more money and how did you do it?
  • Question Overview: Your service manager will be in charge of helping your firm make more money by increasing customer satisfaction and retention. As such, they should be able to show that they have a strong understanding of how to create a strategy that will allow your company to accomplish this goal.

    Sample Answer: I once helped my company increase its revenue by 15% by creating a new service package that was more affordable for our clients.

      What the interviewer is looking for:
    • - Strong business acumen
    • - Ability to make level-headed decisions
    • - Strong communication skills

  • Question: Why did you apply for this job?
  • Question Overview: This is a great question to ask your candidate to see if they are truly interested in the position and have done their research on your organization. Your interviewee should be able to clearly articulate why they are interested in working for your company and what they hope to gain from the experience.

    Sample Answer: I've been a fan of your company for years and I think it would be a great opportunity to work for a company that I believe in.

      What the interviewer is looking for:
    • - Strong interest in your organization
    • - Knowledge of your company's mission and values

  • Question: What is your weakness?
  • Question Overview: This is a classic interview question that is designed to see how your candidate reacts when put on the spot. The best way to answer this question is to admit to a weakness that is not relevant to the position you are interviewing for. For example, if you are hiring for a customer service position, admitting that you are not great at public speaking would be a good way to go.

    Sample Answer: I am not the best at public speaking, but I am working on it.

      What the interviewer is looking for:
    • - Acknowledgement of a weakness that is not relevant to the position
    • - Good communication skills
    • - Ability to think quickly on their feet

  • Question: What is a difficult goal you were given and how did you achieve it?
  • Question Overview: As a service manager, your candidate will be tasked with setting goals for their team and working to achieve them. This question will allow you to see how they go about this process and what types of goals they are able to set.

    Sample Answer: When I was in charge of my organization's social media presence, I set a goal of increasing our followers by 10 percent each month. I was able to achieve this by creating a plan for content creation and promotion that was able to be replicated by my team.

      What the interviewer is looking for:
    • - Strong goal-setting skills
    • - Ability to set challenging goals
    • - Examples of past goals met

  • Question: Tell me about a time when you had multiple projects and how did you manage your time?
  • Question Overview: As a service manager, your candidate will be responsible for overseeing multiple projects at once. Therefore, it is important that they have a clear understanding of how to prioritize their work and manage their time effectively. Asking about a time when they were faced with multiple projects will allow you to see how they handled the situation and if they are able to effectively juggle multiple tasks.

    Sample Answer: When I was in college, I had a part-time job as a tutor and also worked as a sales associate at a clothing store. I had to make sure that I was able to balance my time between both jobs so that I could get my schoolwork done and still have time to go out with my friends.

      What the interviewer is looking for:
    • - Strong time management skills
    • - Ability to prioritize work
    • - Ability to delegate tasks

  • Question: How do you handle a frustrated customer?
  • Question Overview: Your service manager will be the first person your clients speak to when they are upset about their experience with your company. As such, it is important that they have a clear understanding of how to handle these situations in a way that is productive and does not further upset the client.

    Sample Answer: I always make sure to listen to what the customer has to say and try to understand their point of view. Then I ask them what they would like me to do to make things right.

      What the interviewer is looking for:
    • - Strong communication skills
    • - Ability to remain calm under pressure
    • - Previous experience in customer service

  • Question: What kind of job do you want?
  • Question Overview: This is a great opportunity to see if your candidate is a good fit for your organization. You want to hire someone who has a clear understanding of what they want out of their career and the skills necessary to achieve their goals.

    Sample Answer: I am looking for a position that will allow me to use my customer service skills while also helping me grow my business acumen.

      What the interviewer is looking for:
    • - Clear career goals
    • - Strong work ethic
    • - Desire to grow with your company

  • Question: Tell me about a time you implemented a plan, and describe the process in which you did it, and what the outcome was.
  • Question Overview: Your service manager will be responsible for implementing plans that will help your business grow. As such, you are looking for an applicant who has a strong understanding of how to create and execute on a plan that will help your organization reach its goals.

    Sample Answer: I once worked with a client who was interested in expanding their business into a new market. I created a plan to help them do so by creating a marketing campaign that would target potential clients in the new area.

      What the interviewer is looking for:
    • - Strong business acumen
    • - Ability to make level-headed decisions
    • - Strong communication skills

  • Question: Tell me about a time when you had to complete a long list of things by a short deadline.
  • Question Overview: As a service manager, your candidate will be responsible for managing the workload of a team of customer-facing employees. Therefore, they will be required to have a strong sense of time management and the ability to prioritize tasks effectively. As such, you should ask about a time when they had to complete a long list of things by a short deadline.

    Sample Answer: I once had to finish an important project for my boss in time for her to present it at a conference. I was able to get it done by the deadline by working late every night for two weeks straight.

      What the interviewer is looking for:
    • - Strong sense of time management
    • - Ability to prioritize tasks
    • - Ability to work under pressure

  • Question: What are you interested in the position?
  • Question Overview: A service manager is a crucial role in your organization, so you want to make sure that the person you hire is passionate about the job. Asking this question will allow you to gauge your candidate's interest in the position and their enthusiasm for the work that they will be doing.

    Sample Answer: I am very interested in working with your company because I have heard great things about your customer service and I think it would be a great opportunity to learn from a successful business.

      What the interviewer is looking for:
    • - Passion for the position
    • - Strong interest in customer service
    • - Interest in working for your company