Top Sales Consultant Interview Questions with Example Answers [2022]

Prepare for your Sales Consultant interview by going through these most asked Sales Consultant interview questions. Additionally, get access to sample answers and interviewer's expectations.

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  • Question: What would you do if you saw a coworker stealing?
  • Question Overview: This is a question that will give you an idea of how the candidate will handle ethical dilemmas in the workplace. You want to hire someone who will stand up for what's right and not tolerate unethical behavior. At the same time, you want to hire someone who will be able to work well with others and not cause issues in the office.

    Sample Answer: I would confront the person and ask them to stop. If they continued, I would report them to management.

      What the interviewer is looking for:
    • - An ability to stand up for what's right
    • - A willingness to work with others
    • - A focus on teamwork

  • Question: What are your motivations?
  • Question Overview: This question is designed to help you understand the applicant's drive and ambition. You want to hire someone who has a strong desire to succeed. They should have a clear understanding of how much they want to earn and how they plan to get there.

    Sample Answer: I want to earn as much as I can and have the freedom to travel and spend time with my family. I'm motivated by the challenge of landing new clients and earning repeat sales.

      What the interviewer is looking for:
    • - A strong desire to succeed
    • - A clear understanding of how much they want to earn
    • - A focus on earning a high salary

  • Question: What is your expected salary?
  • Question Overview: The answer to this question is a bit tricky. You don't want to come across as someone who is only interested in money. However, you do want to hire someone who is going to be motivated by the salary and commission structure. You want to find someone who will be driven to make a lot of sales and earn a high income.

    Sample Answer: I'm looking for a salary that will allow me to earn a lot of money in commissions. I know that your company offers a great commission structure and I'm confident I can be successful in this role.

      What the interviewer is looking for:
    • - A reasonable expectation
    • - Evidence of a high salary
    • - A focus on earning a lot of money

  • Question: How would you verify the authenticity of a pair of Ray Bans?
  • Question Overview: This is a question that will help you understand how well the candidate can think on their feet. You want to hire someone who can think critically and solve problems. In addition, you want to hire someone who can think about the future and how they would handle a situation if it were to happen again.

    Sample Answer: I would first look at the price tag and compare it to the original price. Next, I would look at the quality of the product and compare it to other Ray Bans I've seen. Finally, I would check for any defects or inconsistencies in the product.

      What the interviewer is looking for:
    • - A logical explanation of how to verify authenticity
    • - An ability to think critically
    • - An understanding of what to do if the situation were to happen again

  • Question: What can you offer to us?
  • Question Overview: This is a question that helps you to see how well the applicant understands your company's needs. You want to hire someone who can offer a lot of value to your company and show how they will be a great asset.

    Sample Answer: I can offer you a lot of value by helping you to build your brand and increase repeat sales. I will do this by offering relevant products and services, as well as by building trust with your customers.

      What the interviewer is looking for:
    • - A clear understanding of the company's needs
    • - A detailed explanation of how they will fulfill those needs
    • - A plan for long-term success

  • Question: What would you do if someone came into the store and started looking suspicious?
  • Question Overview: The best answer to this question is someone who can remain calm and collected in a stressful situation. You want to hire someone who will be able to keep their cool and not make any rash decisions. They should be able to assess the situation and determine whether the customer is a threat. If they are, then they should know how to handle the situation in a way that doesn't put anyone in harm's way.

    Sample Answer: I would ask for identification and verify that they are not a threat. If they are, I would call the police and let them handle the situation.

      What the interviewer is looking for:
    • - A calm demeanor
    • - The ability to assess a situation
    • - The ability to handle a potentially dangerous situation

  • Question: Why do you want to work for us?
  • Question Overview: This is a question that can help you understand the applicant's interest in your company. It's important to find out what they like about your company and what they think makes it a great place to work. You want to hire someone who is genuinely interested in your company and the role you're hiring for.

    Sample Answer: I'm very interested in working for your company because I believe it's a leader in its industry. I've always admired your work and would like to be part of the team.

      What the interviewer is looking for:
    • - A genuine interest in the company
    • - A desire to work for a company that is a leader in its industry
    • - A belief that the company will be successful in the future

  • Question: How would you handle an irate customer?
  • Question Overview: The best answer to this question is someone who has a calm demeanor and can remain professional in the face of adversity. You want to hire someone who can handle difficult customers with tact and diplomacy.

    Sample Answer: I would listen to the customer's concerns and try to resolve them as quickly as possible. I would also try to find out why they are upset so that I can avoid similar situations in the future.

      What the interviewer is looking for:
    • - A willingness to listen to the customer
    • - A willingness to find out why the customer is upset
    • - A willingness to resolve the issue

  • Question: What kind of experience in print do you have?
  • Question Overview: The answer to this question requires a candidate who has experience in print media. This could be in the form of magazines, newspapers, or other forms of print media. You want to hire someone who has experience in print media and can help you with your marketing efforts.

    Sample Answer: I have experience with print media in the form of magazines and newspapers. I have used this experience to help clients with their marketing campaigns.

      What the interviewer is looking for:
    • - A history of working with print media
    • - A detailed explanation of how they would use print media for your company

  • Question: What makes you think that you will be successful here?
  • Question Overview: This is a good question to see how confident the applicant is in their ability to sell your products and services. You want someone who can confidently answer this question with a few reasons why they will be successful. They should be able to explain why they are a good fit for your company and why they will be able to make a lot of sales.

    Sample Answer: I have been successful in the past because I know how to listen to my clients and understand their needs. I am also very good at presenting your company's products and services in a way that makes them want to buy.

      What the interviewer is looking for:
    • - Evidence of past success
    • - A clear understanding of the sales process
    • - A belief in their ability to succeed

  • Question: How do you feel about taking a test to continue employment?
  • Question Overview: This is a question that will help you see how well the applicant will perform on a test. You want to hire someone who is confident in their abilities and willing to prove themselves. You also want someone who is willing to put in the time and effort to learn the necessary skills to succeed at your company.

    Sample Answer: I'm always up for a challenge and I believe tests help me learn more about the company.

      What the interviewer is looking for:
    • - A positive attitude toward taking a test
    • - An understanding of how tests help employees learn
    • - A willingness to put in the time and effort to learn new skills

  • Question: What do you think will be your biggest challenge?
  • Question Overview: The answer to this question should give you a sense of how well the applicant understands the sales process. You want to hire someone who is self-aware and can anticipate their own challenges. For example, if they are not good at cold calling, then they should be able to explain how they will overcome that challenge.

    Sample Answer: I think the biggest challenge will be learning how to effectively use social media to attract new clients.

      What the interviewer is looking for:
    • - An ability to overcome challenges
    • - A plan for overcoming challenges
    • - A willingness to work hard

  • Question: Why do you think you would be a good fit for the sales consultant position at HomeAdvisor?
  • Question Overview: The best answer to this question is someone who has a lot of passion for the position and can convey that in a short answer. You want to hire someone who is excited about the prospect of working for your company and selling your products and services.

    Sample Answer: I think I would be a great fit because I love selling and have a lot of experience in the field. I am also excited about the prospect of working for HomeAdvisor.

      What the interviewer is looking for:
    • - A clear understanding of the job requirements
    • - A passion for the position
    • - A desire to work for your company

  • Question: Tell me about a time when you had to deal with an angry customer.
  • Question Overview: This is a question that will help you learn how well the applicant handles conflict. You want to hire someone who can remain calm and collected in a heated situation. The best answer is someone who can remain professional and handle the situation in a tactful way.

    Sample Answer: I had a customer who was upset because I couldn't offer them a discount on an expensive product. I listened to their concerns and offered them a solution that would make them happy.

      What the interviewer is looking for:
    • - A calm demeanor
    • - A tactful approach
    • - A willingness to listen to the customer

  • Question: What was your biggest challenge in your last position, and how did you handle it?
  • Question Overview: This question is designed to see how well the applicant handled a tough situation in their previous job. You want to hear about a time when they had to overcome an obstacle or deal with a difficult customer. Did they learn from the experience and grow from it?

    Sample Answer: My biggest challenge was dealing with a customer who was very difficult to work with. I learned that it's important to keep your cool and not let the customer get the best of you. I also learned that it's important to be honest and upfront about any problems or issues.

      What the interviewer is looking for:
    • - A willingness to learn from mistakes
    • - A desire to overcome challenges
    • - An ability to handle difficult situations

  • Question: How many employers have you worked for in the past year?
  • Question Overview: You want to hire someone who is loyal and doesn't jump from job to job. If they have a lot of experience, then they may have a better understanding of the sales process. However, you also want to make sure they are not a flight risk. You want to hire someone who is going to stick around for a while.

    Sample Answer: I have only worked for one company in the past year.

      What the interviewer is looking for:
    • - A low number of employers in the past year
    • - A high number of employers in the past year

  • Question: Are you good at taking initiative?
  • Question Overview: This question is designed to see how well the applicant can take the initiative to make sales. You want to hire someone who is self-motivated and can take the initiative to make sales without being told.

    Sample Answer: I have always been a self-starter and have never needed much direction when it comes to making sales. I have always been able to come up with my own ideas and strategies for making sales.

      What the interviewer is looking for:
    • - A history of taking initiative
    • - A track record of success in sales
    • - A history of being a self-starter

  • Question: What is your definition of good customer service?
  • Question Overview: This is a question that will help you understand the candidate's level of customer service. You want to see if they have a good understanding of what it means to be a top sales consultant. They should be able to explain how they will provide excellent customer service and how they will go above and beyond to make sure customers are happy.

    Sample Answer: Good customer service is when a client feels like they are getting the best possible service and products for their money. I believe in going above and beyond for my clients so that they feel like they are getting the best possible experience.

      What the interviewer is looking for:
    • - A focus on customer satisfaction
    • - An understanding of the importance of customer service
    • - A willingness to go above and beyond

  • Question: How would you deal with shoplifting?
  • Question Overview: This is a question that will give you an idea of how well the applicant can deal with stressful situations. You want to hire someone who can remain calm under pressure and doesn't lose their temper. You also want to hire someone who is willing to take the time to understand the situation before making a judgment.

    Sample Answer: I would try to understand the situation and why it happened. I would try to get a statement from the shoplifter and then contact their parents or guardians.

      What the interviewer is looking for:
    • - A calm
    • - collected response
    • - An understanding of the situation
    • - An ability to remain objective

  • Question: How will you differentiate between a laser printer and an inkjet printer?
  • Question Overview: This is a question that tests your applicant's knowledge of your products and services. You want to hire someone who has a strong understanding of the products and services you offer. This will help them to be more successful in their role as a sales consultant.

    Sample Answer: Laser printers are faster than inkjet printers, but they are also more expensive to purchase. Inkjet printers are less expensive to purchase, but they are slower than laser printers.

      What the interviewer is looking for:
    • - A detailed explanation of the differences between laser and inkjet printers
    • - An understanding of the benefits of each printer
    • - A comparison of the two printers