Question Overview: The ideal candidate will be able to find the item and make the sale. If they do not have the item, they should be able to find someone who does. They should be able to help the customer find what they need and make the sale.
Sample Answer: I would ask if they were looking for a specific item or if they were just browsing. If they were looking for a specific item, I would ask if they remember where it was located. If it was a specific item, I would go find it for them. If it was just browsing, I would ask if there was anything else I could help them with.
Question Overview: The applicant should be able to describe the company's products and services. They should be able to describe the company's mission statement and goals. They should also be able to describe the company's history.
Sample Answer: GNC is a health and wellness company that sells vitamins, supplements, sports nutrition and health products. The company's mission is to help people live healthier lives. The company was founded in 1935 by Sol Price in Pittsburgh, Pennsylvania.
Question Overview: The candidate should be able to describe a time when they felt out of control and how they handled the situation. They should be able to describe how they got back in control of the situation.
Sample Answer: I was once in a situation where I was not sure what to do. I was able to remain calm and ask for help from someone who knew what to do.
Question Overview: The candidate should be able to give you an example of a time when they had to resolve a problem. They should be able to tell you how they handled the situation and what the outcome was. They should also be able to tell you how they were able to resolve the problem.
Sample Answer: I had a customer who was unhappy with the product I sold him. I was able to talk to him and find out what his concerns were. I was able to resolve his concerns and make him happy with his purchase.
Question Overview: The applicant should be able to speak of their desire to advance in the company and their willingness to work hard to achieve that goal. They should be able to speak of their desire to learn more about the company and its products.
Sample Answer: I see myself advancing in the company by working hard and learning more about the company and its products.
Question Overview: A good candidate will be able to handle an angry customer with a calm demeanor. They will be able to listen to the customer and understand their concerns. The candidate should be able to empathize with the customer and try to make them feel comfortable. They should be able to apologize and offer a solution to the problem.
Sample Answer: I had an angry customer who was upset because she was not able to get her order in time for her daughter's birthday. I apologized for the mistake and offered her a discount on her next order.
Question Overview: The right candidate will be honest and not afraid to report a coworker if they are doing something wrong. They should be willing to report the issue to a supervisor if they do not feel comfortable talking to the coworker.
Sample Answer: I would report it to a supervisor if I saw a coworker doing something they were not supposed to be doing.
Question Overview: The candidate should be able to talk about their hobbies and interests. You want someone who is able to relax and enjoy themselves. If they are always working, they will not be able to enjoy their job or the time they spend with their family.
Sample Answer: I like to spend time with my family and friends. I also enjoy reading and watching movies.
Question Overview: The candidate should be able to speak of the benefits of the card and how it can help the customer. They should be able to explain the advantages of the card and how it can save the customer money. They should be able to speak of the benefits of the card and how it can help the customer.
Sample Answer: I would explain that Macy's credit card is a great way to save money on purchases. It offers many benefits like discounts on purchases and free shipping.
Question Overview: The candidate should be able to speak of their skills that are relevant to the position. They should be able to speak of their ability to communicate with customers, their initiative, their ability to make sales and their ability to work as a team.
Sample Answer: I have excellent communication skills and I am very good at making sales. I am also good at working as a team and have the initiative to get the job done.
Question Overview: The candidate should be able to describe how they solved a complex problem. They should be able to explain how they approached the problem, what steps they took to solve it and how they were able to resolve it.
Sample Answer: I solved a complex problem by taking the time to research the issue and gather all the information I could about it. I then came up with a solution and presented it to my supervisor.
Question Overview: The candidate should be able to talk about a time when they had to lead a group of people. They should be able to talk about the situation, how they handled it and the outcome. The candidate should be able to speak of a time when they had to lead a group of people. They should be able to talk about the situation, how they handled it and the outcome.
Sample Answer: I was in charge of a group of volunteers at my church. We were working on a project that involved painting the church building. I had to make sure everyone was on task and working together. I had to motivate them and keep them focused on the job at hand.
Question Overview: The candidate should be able to talk about a problem they have faced and how they overcame it. They should be able to explain how this problem has made them a better person.
Sample Answer: The most difficult problem I have faced in my life was when I was in high school and my parents were going through a divorce. I had to learn how to deal with the situation and help my family through it.
Question Overview: The candidate should be able to speak of the brand's features and benefits. They should be able to speak of the company's history and its reputation in the market. The candidate should be able to speak of the product's features and benefits.
Sample Answer: My favorite brand is Nike. I know that they have a wide variety of products for different sports. I know that they have a wide variety of products for different sports. I know that they have a wide variety of products for different sports. I know that they have a wide variety of products for different sports. I know that they have a wide variety of products for different sports. I know that they have a wide variety of products for different sports. I know that they have a wide variety of products for different sports. I know that they have a wide variety of products for different sports. I know that they have a wide variety of products for different sports.
Question Overview: The candidate should be able to speak of the history of the company and how they have contributed to the community. They should be able to speak of the products and services that Goodwill offers.
Sample Answer: I know that Goodwill is a non-profit organization that helps people find jobs and earn money. I know that they have many different products and services.
Question Overview: The candidate should be able to describe their personal style and how it is effective in a sales position. They should be able to describe how they would approach a customer and how they would handle objections.
Sample Answer: I am very confident in my approach. I am able to connect with customers and handle objections.
Question Overview: The applicant should be able to explain how they would make a customer buy more than just a pair of pants. They should be able to explain how they would make the customer buy a shirt, shoes, and other accessories to go with the pants. They should be able to explain how they would make the customer buy more than one pair of pants.
Sample Answer: I would ask them what colors they like and what style they are looking for. I would then show them different styles and colors of pants that match their preferences. I would also show them shirts and shoes that match the pants.
Question Overview: The candidate should be able to talk about how they handled the situation. They should be able to talk about how they tried to make the customer happy and how they were able to turn the situation around.
Sample Answer: I had a customer who was unhappy with their purchase. I was able to get them a refund and make them happy.
Question Overview: The candidate should be able to drive to clients' homes and businesses. They should have a clean driving record and be able to provide proof of insurance.
Sample Answer: I have a driver's license and insurance.