Top Retail Sales Associate Interview Questions with Example Answers [2020]

Prepare for your Retail Sales Associate interview by going through these most asked Retail Sales Associate interview questions. Additionally, get access to sample answers and interviewer's expectations.

Search Retail Sales Associate Questions:


  • Question: If a customer cannot find an item he/she has been looking for, what would you do?
  • Question Overview: The ideal candidate will be able to find the item and make the sale. If they do not have the item, they should be able to find someone who does. They should be able to help the customer find what they need and make the sale.

    Sample Answer: I would ask if they were looking for a specific item or if they were just browsing. If they were looking for a specific item, I would ask if they remember where it was located. If it was a specific item, I would go find it for them. If it was just browsing, I would ask if there was anything else I could help them with.

      What the interviewer is looking for:
    • - Willingness to help a customer find an item
    • - Knowledge of other departments in the store
    • - Ability to connect with other employees in the store

  • Question: What do you know about GNC?
  • Question Overview: The applicant should be able to describe the company's products and services. They should be able to describe the company's mission statement and goals. They should also be able to describe the company's history.

    Sample Answer: GNC is a health and wellness company that sells vitamins, supplements, sports nutrition and health products. The company's mission is to help people live healthier lives. The company was founded in 1935 by Sol Price in Pittsburgh, Pennsylvania.

      What the interviewer is looking for:
    • - Knowledge of the company
    • - Knowledge of the products and services
    • - Knowledge of the company's goals and mission statement

  • Question: Tell me about a time when you felt out of control.
  • Question Overview: The candidate should be able to describe a time when they felt out of control and how they handled the situation. They should be able to describe how they got back in control of the situation.

    Sample Answer: I was once in a situation where I was not sure what to do. I was able to remain calm and ask for help from someone who knew what to do.

      What the interviewer is looking for:
    • - Ability to handle a stressful situation
    • - Ability to remain calm
    • - Ability to remain in control of the situation

  • Question: Who is your fashion icon?
  • Question Overview: The candidate should be able to describe someone they look up to and admire. They should be able to explain why they admire this person and what they have learned from them.

    Sample Answer: My fashion icon is my mother. She is a very fashionable woman who always looks great. She taught me how to dress for the occasion and always looks her best.

      What the interviewer is looking for:
    • - Someone they look up to
    • - Someone they admire
    • - What they have learned from them

  • Question: Give me an example of a problem that you resolved?
  • Question Overview: The candidate should be able to give you an example of a time when they had to resolve a problem. They should be able to tell you how they handled the situation and what the outcome was. They should also be able to tell you how they were able to resolve the problem.

    Sample Answer: I had a customer who was unhappy with the product I sold him. I was able to talk to him and find out what his concerns were. I was able to resolve his concerns and make him happy with his purchase.

      What the interviewer is looking for:
    • - Ability to resolve a problem
    • - Problem-solving skills
    • - Communication skills

  • Question: How do you see yourself advancing in the company?
  • Question Overview: The applicant should be able to speak of their desire to advance in the company and their willingness to work hard to achieve that goal. They should be able to speak of their desire to learn more about the company and its products.

    Sample Answer: I see myself advancing in the company by working hard and learning more about the company and its products.

      What the interviewer is looking for:
    • - Desire to advance in the company
    • - Willingness to learn more about the company and its products

  • Question: Tell me about a time you had an angry customer and how did you handle it.
  • Question Overview: A good candidate will be able to handle an angry customer with a calm demeanor. They will be able to listen to the customer and understand their concerns. The candidate should be able to empathize with the customer and try to make them feel comfortable. They should be able to apologize and offer a solution to the problem.

    Sample Answer: I had an angry customer who was upset because she was not able to get her order in time for her daughter's birthday. I apologized for the mistake and offered her a discount on her next order.

      What the interviewer is looking for:
    • - Ability to listen and empathize with a customer
    • - Ability to apologize for any mistakes
    • - Willingness to find a solution for the problem

  • Question: What would you do if you saw a coworker doing something they were not supposed to be doing?
  • Question Overview: The right candidate will be honest and not afraid to report a coworker if they are doing something wrong. They should be willing to report the issue to a supervisor if they do not feel comfortable talking to the coworker.

    Sample Answer: I would report it to a supervisor if I saw a coworker doing something they were not supposed to be doing.

      What the interviewer is looking for:
    • - Willingness to report any misconduct
    • - Honesty
    • - Integrity

  • Question: What do you like to do in your free time?
  • Question Overview: The candidate should be able to talk about their hobbies and interests. You want someone who is able to relax and enjoy themselves. If they are always working, they will not be able to enjoy their job or the time they spend with their family.

    Sample Answer: I like to spend time with my family and friends. I also enjoy reading and watching movies.

      What the interviewer is looking for:
    • - Hobbies
    • - Interests

  • Question: How would you convince me to buy a Macy's credit card?
  • Question Overview: The candidate should be able to speak of the benefits of the card and how it can help the customer. They should be able to explain the advantages of the card and how it can save the customer money. They should be able to speak of the benefits of the card and how it can help the customer.

    Sample Answer: I would explain that Macy's credit card is a great way to save money on purchases. It offers many benefits like discounts on purchases and free shipping.

      What the interviewer is looking for:
    • - Ability to explain the benefits of a credit card
    • - Confidence in their sales approach
    • - Good communication skills