Top Receptionist Interview Questions with Example Answers [2020]

Prepare for your Receptionist interview by going through these most asked Receptionist interview questions. Additionally, get access to sample answers and interviewer's expectations.

Receptionist Questions

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  • Question: Tell me about a time when you had to deal with an upset/angry customer.

    • Question Overview: The goal is to see how the candidate deals with difficult customers.

    Sample Answer: One time, a customer was very upset about an order that had been delivered incorrectly. I was able to help him by listening to his concerns and then finding out what he needed from us to make him happy. I was able to get him the correct order and he was very happy with the outcome.

      What the interviewer is looking for:
    • - Do they have a confident approach to the issue?
    • - Do they have good ideas about how to handle the situation?
    • - Do they demonstrate experience handling such a situation