Top Pharmacy Technician Interview Questions with Example Answers [2020]

Prepare for your Pharmacy Technician interview by going through these most asked Pharmacy Technician interview questions. Additionally, get access to sample answers and interviewer's expectations.

Search Pharmacy Technician Questions:


  • Question: How do you deal with pressure or upset customers?
  • Question Overview: This is a good question to ask because it shows how the pharmacy technician handles stressful situations. The ideal candidate will be able to identify the source of the pressure and explain how they deal with it. They should also be able to explain how they make sure that the customer is satisfied with the outcome of the situation.

    Sample Answer: I acknowledge the long wait, apologize to the customer and tell them that it is our goal to serve them safely, respectfully and efficiently.

      What the interviewer is looking for:
    • - Ability to identify the source of pressure
    • - Skills at communicating in a calm way
    • - Knowledge of how to diffuse tense situations

  • Question: How do you handle working in a busy work environment?
  • Question Overview: This is a good question to ask because it shows the pharmacy technician's ability to work in a fast-paced environment. It also shows their ability to work independently and their ability to prioritize tasks.

    Sample Answer: I am able to work independently and prioritize tasks by using my time wisely. I make sure that I have all of the necessary information before I begin working on a task. I also make sure that I have all of the necessary tools before I begin working on a task.

      What the interviewer is looking for:
    • - Ability to work independently
    • - Ability to prioritize tasks
    • - List of skills used to complete tasks

  • Question: What do you know about CVS as a company?
  • Question Overview: This is a good question to ask because it shows the pharmacy technician's knowledge of the company they are applying to work for. The ideal candidate will be able to name one or two things they know about the company and explain why they are important.

    Sample Answer: I know that CVS is one of the largest pharmacy chains in the country and that it is dedicated to providing quality care to its customers.

      What the interviewer is looking for:
    • - Knowledge of the company
    • - Ability to explain why the information is important

  • Question: What is the minimum number of hours you can work per week?
  • Question Overview: This is a good question to ask because it shows the pharmacy technician's availability and flexibility. The ideal candidate will be able to work the hours that are required by the business and will be able to work a minimum number of hours per week.

    Sample Answer: I can work a minimum of 20 hours per week.

      What the interviewer is looking for:
    • - Number of hours available
    • - Flexibility in working hours
    • - Availability during certain times of the day

  • Question: How do you handle multitasking?
  • Question Overview: This is a good question because it shows the pharmacy technician's ability to work in a fast-paced environment. It also demonstrates their ability to prioritize tasks and their efficiency at completing them. The ideal candidate can explain how they handle multitasking and how they make sure that all tasks are completed on time.

    Sample Answer: I make sure that I have all the necessary information before I begin working on a task. I prioritize my tasks and make sure that I complete them in order of importance.

      What the interviewer is looking for:
    • - Description of the situation
    • - List of actions taken
    • - Steps taken to prevent similar errors in the future

  • Question: Have you ever had to deal with a customer yelling at you?
  • Question Overview: This is a good question to ask because it shows the pharmacy technician's ability to handle stressful situations. It also shows their ability to remain calm and focused in a tense situation. The ideal candidate will be able to demonstrate their ability to remain calm and focused in a tense situation.

    Sample Answer: When a customer became frustrated about the wait time, I calmly explained that we were short-staffed and apologized for the delay.

      What the interviewer is looking for:
    • - Description of the situation
    • - Skills at remaining calm
    • - List of actions taken

  • Question: What quality can speak about you for this company?
  • Question Overview: This is a good question to ask because it gives the pharmacy technician a chance to show off their knowledge of the company and their interest in working for it. The ideal candidate will be able to name one or two qualities that are important for working in the company and explain why they are critical.

    Sample Answer: I know that this company values its employees and provides them with opportunities for growth and development.

      What the interviewer is looking for:
    • - Knowledge of the company
    • - Ability to identify the most important qualities
    • - Explanation of why they are important

  • Question: How would you react when a customer verbally abuses you?
  • Question Overview: This is a good question to ask because it shows the pharmacy technician's ability to remain calm and professional in a difficult situation. It also shows their ability to keep their composure and not become defensive or angry.

    Sample Answer: I would listen carefully to what the customer is saying and then explain that I am there to help them. I would then ask them if they would like me to contact a supervisor or manager.

      What the interviewer is looking for:
    • - Ability to remain calm
    • - Ability to remain professional
    • - List of actions taken to resolve the situation

  • Question: How would you handle a customer who is angry?
  • Question Overview: This is a good question to ask because it shows the pharmacy technician's ability to communicate with others in a calm and professional manner. The ideal candidate will be able to identify the customer's concerns, explain the situation and offer a solution.

    Sample Answer: I would listen to the customer's concerns and then explain that we are doing everything we can to ensure that they get their medication as quickly as possible.

      What the interviewer is looking for:
    • - Ability to identify the customer's concerns
    • - Ability to explain the situation in a clear and concise manner
    • - Ability to offer a solution

  • Question: Tell me about yourself, what were your grades in school?
  • Question Overview: This is a good question to ask because it shows the pharmacy technician's level of commitment to their education. The ideal candidate will be able to list their grades and explain how they were able to achieve them.

    Sample Answer: I was an excellent student in high school and college. I was able to achieve these grades by studying hard and taking advantage of every opportunity to learn.

      What the interviewer is looking for:
    • - List of grades
    • - Explanation of how they achieved the grades
    • - Skills that they used to achieve the grades