Top Personal Banker Interview Questions with Example Answers [2022]

Prepare for your Personal Banker interview by going through these most asked Personal Banker interview questions. Additionally, get access to sample answers and interviewer's expectations.

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  • Question: Why do you want to work with us?
  • Question Overview: The personal banker will be selling your company's products. They will be representing your company and will be the face of the company to many customers. You want to make sure that they are dedicated to your company and that they want to work for you.

    Sample Answer: I have been a loyal customer of this bank for many years. I am very impressed with the way you run your business and I would love to be a part of it.

      What the interviewer is looking for:
    • - Dedication to the company
    • - Passion for the job
    • - Desire to work for a specific manager

  • Question: What is inflation and how does it affect the economy?
  • Question Overview: The personal banker will have to be able to explain the basics of inflation to clients. They will need to know how it affects the economy and how it affects the value of money. The personal banker will need to be able to explain this in layman's terms so that clients can understand.

    Sample Answer: Inflation is an increase in the general level of prices for goods and services. Inflation is caused by an increase in the money supply.

      What the interviewer is looking for:
    • - Understanding of the basics of inflation
    • - Ability to explain it in layman's terms
    • - Knowledge of how it affects the economy

  • Question: How comfortable are you lending to affluent clients?
  • Question Overview: The personal banker must be comfortable working with clients who have a lot of money. They will be called upon to sell them financial products. The personal banker will need to be able to handle the pressure of selling to these clients and not let it affect their judgment.

    Sample Answer: I am very comfortable working with affluent clients. I have worked with many of them in the past and have always been able to build a good relationship with them.

      What the interviewer is looking for:
    • - Ability to sell to affluent clients
    • - Comfort with high-net-worth clients
    • - Willingness to learn about the products that are sold to them

  • Question: How would you define good customer service?
  • Question Overview: The personal banker will be the face of your company. They will be the one who greets customers and makes them feel at home. They will be the one who is there to answer questions and help them with their financial needs. You want to find a personal banker who will be able to provide good customer service.

    Sample Answer: Good customer service is when the customer leaves feeling like they received the right product for their needs.

      What the interviewer is looking for:
    • - Ability to make customers feel comfortable
    • - The ability to explain complex products in simple terms
    • - The ability to listen and understand customer needs

  • Question: Tell me about a time you didn't meet your sales target, and what did you do next?
  • Question Overview: Personal bankers are expected to meet sales targets. If they do not meet their targets, they will not be able to keep their jobs. The candidate will have to explain what they did to get back on track. You will want to hear that they took the initiative to find new customers and sell more products.

    Sample Answer: I did not meet my sales target last month. I had a few customers who were difficult to reach and I was not able to reach them in time. I decided to call them again and left a message. I also went out of my way to visit them in person and was able to sell them the products they needed.

      What the interviewer is looking for:
    • - The ability to take initiative
    • - The ability to learn from mistakes
    • - The ability to work independently

  • Question: Tell me about a time when you had to work as part of a team.
  • Question Overview: A personal banker will be working with other employees of the bank. They must be able to work well with others and not be a disruptive force. You will want to know how the candidate interacts with others and how they handle stressful situations.

    Sample Answer: I have always been part of a team. I have worked in a team environment since I started my first job.

      What the interviewer is looking for:
    • - Teamwork skills
    • - Ability to work well under pressure
    • - Ability to handle stressful situations

  • Question: How will you handle an angry customer?
  • Question Overview: A personal banker will have to deal with angry customers. It is part of the job. You will want to know how the candidate handles these situations. They must remain calm and not let the customer get to them. They must be able to diffuse the situation and keep it from escalating.

    Sample Answer: I always try to remain calm when dealing with angry customers. I try to listen to their concerns and address them in a way that keeps them from getting even angrier.

      What the interviewer is looking for:
    • - Ability to remain calm
    • - Tactfulness in diffusing a situation
    • - Ability to walk away

  • Question: Why should we hire you over other candidates?
  • Question Overview: The personal banker will have to sell themselves to the interviewer. They will have to convince the interviewer that they are the best candidate for the job. The candidate will need to highlight their strengths and explain why they are the best choice.

    Sample Answer: I am a hard worker and I am always willing to go the extra mile for my clients. I am also very knowledgeable about financial products and I am committed to continuing my education.

      What the interviewer is looking for:
    • - Self-confidence
    • - Ability to sell themselves
    • - Confidence in their abilities

  • Question: What is your biggest weakness?
  • Question Overview: This is a classic interview question that you will find in many job interviews. The candidate will have to think on their feet and come up with a weakness that is not a weakness. You want to hear that the candidate is self-aware and knows their weaknesses.

    Sample Answer: I am a perfectionist. I always want to do my best and sometimes I can be too hard on myself.

      What the interviewer is looking for:
    • - A self-aware candidate
    • - A candidate who is honest
    • - A candidate who can turn a weakness into a strength

  • Question: Why did you choose banking as your career?
  • Question Overview: The candidate's answer to this question will give you a sense of their career goals. You want to hire someone who is committed to the industry and has a passion for it. If they are just looking for a job, they may not be as dedicated as you would like.

    Sample Answer: I have always been interested in finance and have always been fascinated by the stock market. I enjoy helping people manage their finances.

      What the interviewer is looking for:
    • - A genuine interest in the industry
    • - A desire to help customers
    • - A desire to work with people

  • Question: How do you get coaching and development at your current position?
  • Question Overview: Personal bankers are expected to be self-starters. They will need to be able to learn on their own and develop their skills without much guidance. You will want to know how they go about learning new skills and what they do to improve their performance.

    Sample Answer: I have a mentor at my current bank who helps me with my development. I also read up on the latest in financial products and attend seminars.

      What the interviewer is looking for:
    • - Self-motivation
    • - Desire to improve
    • - Willingness to take initiative

  • Question: What role do you want?
  • Question Overview: The personal banker will be the face of the bank to many customers. You want to make sure that they are comfortable in front of a crowd. You also want to make sure that they are comfortable with the role that they will play in the bank.

    Sample Answer: I would like to be a personal banker. I am comfortable in front of a crowd and I am very good at building relationships with customers.

      What the interviewer is looking for:
    • - Comfort in front of a crowd
    • - Comfort with their role

  • Question: If business is slow and no customers walking in what would you do to meet your sales quota?
  • Question Overview: Personal bankers are expected to sell products. They are not salespeople, but they must sell. You will want to know how they will handle slow times. If they have a plan for this, then they will be able to handle slow times when they come up.

    Sample Answer: I would look for ways to sell products that I do not normally sell. I would also look for ways to get new customers in the door.

      What the interviewer is looking for:
    • - Ability to think on their feet
    • - Creativity in finding ways to sell
    • - Willingness to take on extra responsibilities

  • Question: Tell me about a time when you had to work on a team and succeeded in achieving goals together.
  • Question Overview: A personal banker will have to work with other employees in the bank. They will have to work with other personal bankers, tellers, and other employees to achieve goals. The candidate will need to be able to work well with others and be able to communicate effectively.

    Sample Answer: I have always been a team player. I have worked on many different teams throughout my career and have always been able to work well with others.

      What the interviewer is looking for:
    • - Team player
    • - Good communicator
    • - Willingness to compromise

  • Question: What are your previous job experiences?
  • Question Overview: The personal banker will have to work with many different people. They will have to deal with customers, co-workers, and management. You will want to find someone who can work well with others.

    Sample Answer: I have always been a team player. I have worked well with my co-workers and customers.

      What the interviewer is looking for:
    • - Ability to work well with others
    • - Team player
    • - Good communication skills

  • Question: What can you contribute to the team?
  • Question Overview: The personal banker will be working with a team of other employees. They will have to work well with others and be able to contribute to the team. You will want to hear how they can contribute to the team and what they can do to help the team succeed.

    Sample Answer: I am a quick learner and I am always willing to help out. I am also very good at building relationships and getting people excited about our products.

      What the interviewer is looking for:
    • - Ability to work well with others
    • - Desire to contribute to the team
    • - Willingness to take on additional responsibilities

  • Question: What was an example of a time when you were given an objection by a customer during a sales presentation, and how did you overcome the objection?
  • Question Overview: The personal banker will be expected to overcome objections from customers. The personal banker will need to be able to handle objections in a professional manner. You want to make sure that the candidate can handle objections in a calm and professional manner.

    Sample Answer: I had a customer who was not interested in the product I was selling. I asked them why and they said that they were not sure it was the right product for them. I asked them what they were looking for and we discussed their needs. I then recommended a different product that would better suit their needs.

      What the interviewer is looking for:
    • - Ability to handle objections
    • - Ability to remain calm
    • - Ability to think on their feet

  • Question: Tell me about a time you failed to meet a quota.
  • Question Overview: Personal bankers are expected to meet sales quotas. If they do not meet their quotas, they will not be able to make their sales goals. You want to know how they handle the pressure of meeting a quota. You want to know if they have a plan for success or if they just wing it.

    Sample Answer: I was not able to meet my quota one month because I had a family emergency. I was able to make up for it the next month by working extra hours and getting my numbers back up.

      What the interviewer is looking for:
    • - Ability to plan for success
    • - Commitment to achieving goals
    • - Ability to handle pressure

  • Question: What are your goals, and how this position would help you to accomplish them?
  • Question Overview: The personal banker is a salesperson and will have to meet sales goals. You want to know how they will achieve these goals. You also want to know what their long-term goals are. If the candidate has no goals, then they will not be a good fit for the position.

    Sample Answer: My goal is to become a branch manager within five years. I would like to continue to work my way up through the ranks and eventually become a regional manager.

      What the interviewer is looking for:
    • - Goals that are realistic
    • - Goals that are in line with the company's goals
    • - Goals that are in line with the candidate's career path

  • Question: How comfortable are you in selling products?
  • Question Overview: Personal bankers are expected to sell products. They will be expected to sell the products that they know and also be able to sell other products that they are not familiar with. You will want to know how comfortable the candidate is in selling products.

    Sample Answer: I am very comfortable in selling products. I have always been a people person and I enjoy helping people with their finances.

      What the interviewer is looking for:
    • - Comfort level in selling products
    • - Willingness to learn about new products
    • - Ability to sell complex products