Top Operations Manager Interview Questions with Example Answers [2020]

Prepare for your Operations Manager interview by going through these most asked Operations Manager interview questions. Additionally, get access to sample answers and interviewer's expectations.

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  • Question: Why do you want to work with us?
  • Question Overview: You should be looking for a candidate who is excited about the prospect of working with your organization. The applicant should be able to explain why they are interested in working with your company and what they hope to accomplish.

    Sample Answer: I am very interested in your company's mission of helping small businesses succeed. I believe that my experience in operations management will allow me to help your organization achieve its goals.

      What the interviewer is looking for:
    • - Passion for the company's mission
    • - Strong communication skills

  • Question: When was a time that you thought outside the box and how did it turn out?
  • Question Overview: Your operations manager will be tasked with finding creative solutions to problems that arise in the course of business. The candidate should be able to think outside of the box and find new ways to solve problems.

    Sample Answer: I once had a problem with a vendor that was not delivering on time. I decided to reach out to the vendor's CEO and explain our situation. The CEO was able to help me resolve the issue and we were able to get our orders on time.

      What the interviewer is looking for:
    • - Ability to think outside the box
    • - Creativity
    • - Confidence

  • Question: Who do you look up to as a leader?
  • Question Overview: Your candidate's answer to this question will help you understand what type of leader they aspire to be. It is important that your operations manager has a strong vision for the future of your business and is able to communicate that vision to others.

    Sample Answer: I look up to Elon Musk because he is a visionary who has a clear idea of where he wants to take his company and how he wants to get there. I would like to emulate his ability to see the big picture and work towards achieving it.

      What the interviewer is looking for:
    • - Name of a leader
    • - Why they look up to this person
    • - How they would like to emulate this person

  • Question: What is the most complex problem you had to solve at work?
  • Question Overview: Your operations manager will be responsible for ensuring that your business runs smoothly. This means that they will be called upon to resolve any issues that arise. You should be looking for a candidate who can describe how they approached a complex problem and how they resolved it.

    Sample Answer: One of the most complex problems I had to solve was when we were having difficulty with our supplier. We had been receiving faulty products and had to find a way to work with the supplier to ensure that the products we received were of high quality.

      What the interviewer is looking for:
    • - Logical reasoning skills
    • - Critical thinking skills
    • - Ability to solve problems

  • Question: What makes you a good candidate for this position?
  • Question Overview: This is your chance to highlight the skills, experience, and attributes that make you the best candidate for the job. You should be looking for a candidate who can demonstrate a strong understanding of the role and how they will be able to contribute to your organization's success.

    Sample Answer: I am a strong communicator with excellent interpersonal skills. I have a proven track record of working with different teams to find ways to improve efficiency and productivity. I am also a critical thinker who can solve problems in a timely manner.

      What the interviewer is looking for:
    • - Strong understanding of the role
    • - Confidence in their abilities
    • - Passion for the job

  • Question: Why should we hire you?
  • Question Overview: This is your chance to sell yourself to the hiring team. You should be looking for a candidate that is confident in their abilities and can provide specific examples of how they have helped their previous employers succeed.

    Sample Answer: I am a strong leader who has been able to help my previous employers succeed by improving efficiency and increasing revenue. I have a proven track record of improving processes and increasing efficiency.

      What the interviewer is looking for:
    • - Confidence
    • - Specific examples of past success
    • - Ability to communicate value proposition

  • Question: How do you interact with your team members?
  • Question Overview: A successful operations manager will be able to communicate effectively with his or her team members. Your candidate should be able to demonstrate that he or she is able to communicate in a way that is clear and concise, while also being able to listen to the needs of his or her team members.

    Sample Answer: I make sure that I am always available for my team members to ask questions and provide feedback. I also make sure that I am always on time for meetings and respond to emails in a timely manner.

      What the interviewer is looking for:
    • - Ability to listen and communicate effectively
    • - Positive attitude
    • - Team-oriented

  • Question: Tell me about a time when you didn't know what to do and still were able to get the job done.
  • Question Overview: Your operations manager will be responsible for ensuring that the team is able to complete their work on time and with the highest level of quality. There may be times when they are unsure of how to proceed, but they should be able to identify a path forward and execute it.

    Sample Answer: I was working on a project that required me to create a new process for our team. I was unsure of how to proceed, so I asked my supervisor for advice. He told me that I should first identify the steps in the process and then create a flowchart. After that, I would be able to see where the process could be improved.

      What the interviewer is looking for:
    • - Ability to think on their feet
    • - Confidence in their ability to get the job done
    • - Ability to identify a path forward

  • Question: Where do you see yourself in the next five years?
  • Question Overview: Operations managers are often promoted into more senior roles in the company. As such, you should be looking for an individual who has a clear vision of their career path and how they would like to develop in the next five years.

    Sample Answer: I see myself as a director of operations in five years. I have been working towards this goal for the last two years and have already taken on many of the responsibilities that a director would have. I am confident that I have the skills and experience to be successful in this role.

      What the interviewer is looking for:
    • - Clear vision of their career path
    • - Confidence in their ability to achieve their goals

  • Question: What is an improvement you made and the quantifiable business impact?
  • Question Overview: Your operations manager will be responsible for improving the efficiency of your organization. As such, you should be looking for an individual who has a history of identifying areas where processes can be improved and implementing changes to increase efficiency.

    Sample Answer: When I was working as a project manager, I noticed that our team was spending a lot of time on data entry. I created a new process that allowed us to streamline the data entry process and save time. This allowed us to complete projects faster and more efficiently.

      What the interviewer is looking for:
    • - Specific examples of improvements made
    • - Quantifiable impact of the improvement
    • - Ability to identify and implement improvements