Top Merchandiser Interview Questions with Example Answers [2020]

Prepare for your Merchandiser interview by going through these most asked Merchandiser interview questions. Additionally, get access to sample answers and interviewer's expectations.

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  • Question: What is the importance of trust in your workplace?
  • Question Overview: The ability to trust a coworker is important in any workplace. The merchandiser is often working with a team, so trust is important to the success of the team. The merchandiser should be able to trust that the other team members are doing their job and not making mistakes. The merchandiser should also be able to trust that the company is providing accurate information and not making mistakes in the process.

    Sample Answer: I have worked with a team for many years and have always been able to trust my coworkers to do their job. I have also been able to trust the company to provide accurate information and not make mistakes in the process.

      What the interviewer is looking for:
    • - Trust in coworkers and company
    • - Willingness to work as a team
    • - Able to resolve issues with coworkers

  • Question: What kind of experience do you have in this area?
  • Question Overview: The merchandiser is often responsible for the presentation of a brand in a retail environment. They may be stocking shelves, talking to customers and taking inventory while making the brand stand out with a fully stocked appearance. With an eye to how the product looks as well as the number of items presented, the merchandiser is directly responsible for presenting the brand to the consumer.

    Sample Answer: I think the best presentation is what a manufacturer expects. Having worked for a major national brand, I realize that presentation is the first impression on a customer.

      What the interviewer is looking for:
    • - Knowledge of branding importanance at retail
    • - Can transmit questions and information
    • - Able to make a compelling presentation to customers

  • Question: What are your strengths and weaknesses?
  • Question Overview: The ability to be honest about strengths and weaknesses is important in the interview process. The interviewer will be looking for a person who can admit to their weaknesses and work on them. A person who is not willing to admit to weaknesses will not be able to improve them.

    Sample Answer: I am very organized, but I am also very impatient. I am working on my patience in order to be a better employee.

      What the interviewer is looking for:
    • - Willingness to admit to weaknesses
    • - Ability to work on them

  • Question: Tell us a situation where you had to do something against your will.
  • Question Overview: The merchandiser is often required to do things that they do not want to do. This may be placing a product on the shelf that they do not feel is appropriate or it may be a situation where they have to work on a holiday. The ability to work in a team environment and follow instructions is important in this position.

    Sample Answer: I was once asked to work on a holiday, which I did not want to do. I was able to work with the store manager and other employees to make sure that the store was well-stocked for the holiday.

      What the interviewer is looking for:
    • - Ability to follow instructions
    • - Willingness to work holidays
    • - Ability to work with a team

  • Question: How do you deal with situations when the customer is not happy?
  • Question Overview: The merchandiser is often the first person to interact with a customer when they have a complaint. The merchandiser must be able to listen to the customer and understand their concerns. They must also be able to relay this information to the company in a timely manner.

    Sample Answer: I have had to deal with customers who were not happy with the product. I was able to listen and understand their concerns. I relayed this information to my supervisor and we were able to resolve the issue.

      What the interviewer is looking for:
    • - Ability to listen to customer concerns
    • - Able to relay information to company
    • - Willingness to resolve issues

  • Question: Are you able to pass a drug test?
  • Question Overview: A drug test is often a part of the hiring process for a merchandiser. They may be required to pass a drug test in order to be hired.

    Sample Answer: I have passed a drug test in the past, and I am willing to do so again.

      What the interviewer is looking for:
    • - Willingness to pass a drug test
    • - Able to pass a drug test

  • Question: How would you deal with a difficult customer?
  • Question Overview: The merchandiser may have to deal with difficult customers who are not happy with the product or the presentation of the product. They should be able to handle complaints and be able to work with a team to resolve issues.

    Sample Answer: I have had to deal with difficult customers in the past, and I was able to resolve the issue by finding a solution for both parties.

      What the interviewer is looking for:
    • - Ability to handle complaints
    • - Able to work with a team
    • - Willingness to learn from mistakes

  • Question: How will you measure your customer service skills?
  • Question Overview: The merchandiser should be able to interact with customers in a friendly manner. They should be able to answer questions about the product and help the customer find what they need. Merchandisers are often the first point of contact for customers, so they should be able to build rapport with the customer.

    Sample Answer: I have always been able to build rapport with customers. I enjoy helping them find what they are looking for.

      What the interviewer is looking for:
    • - Ability to build rapport with customers
    • - Knowledge of product
    • - Willingness to learn about products

  • Question: Why do you want to work for us?
  • Question Overview: The company wants to know why you want to work for them. They want to know if you are interested in the position or if you are just applying for any job. They want to know if you are familiar with their company and products.

    Sample Answer: I have been a customer of yours for many years. I am very familiar with your products and have always been impressed with your customer service.

      What the interviewer is looking for:
    • - Knowledge of the company
    • - Interest in the position
    • - Familiarity with the company and products

  • Question: Tell me about a time when you had different priorities than your coworker in a particular task and how did you overcome this?
  • Question Overview: Working with a team is often a part of the merchandiser position. In some cases, the merchandiser may have to work with a team of other merchandisers to complete a task. In other cases, the merchandiser may have to work with a team of store personnel. In either case, the merchandiser should be able to work with others and prioritize tasks.

    Sample Answer: I was working with another merchandiser on a project. We had different ideas on how to complete the project. I was able to compromise and work with him on the project.

      What the interviewer is looking for:
    • - Ability to work with others on a team
    • - Ability to prioritize tasks
    • - Willingness to share knowledge with others