Top Medical Administrative Assistant Interview Questions with Example Answers [2020]

Prepare for your Medical Administrative Assistant interview by going through these most asked Medical Administrative Assistant interview questions. Additionally, get access to sample answers and interviewer's expectations.

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  • Question: What are you expecting for a salary in this role?
  • Question Overview: None

    Sample Answer: Be prepared to address this type of question if it is asked. Do your research on what the salary range might be for the type of position that you are interviewing for and the city that you will be working in. Be sure to mention the salary RANGE and mention that your salary is negotiable based on the full compensation package.

      What the interviewer is looking for:

  • Question: Why should we hire you?
  • Question Overview: None

    Sample Answer: This is a common interview question no matter what the industry is. It is structured as an open-ended question to allow you opportunity to showcase your skills. The employer NEEDS to learn about who you are and if your personality will fit with the team. Most people don’t feel comfortable bragging about themselves but in this question, the answer should include some great qualities you possess. Tell the employer concisely, how you will use your talents/passions to help the company succeed.

      What the interviewer is looking for:

  • Question: Provide an example when you’ve had a difficult conversation with a patient or employee? What was the outcome?
  • Question Overview: None

    Sample Answer: Provide an example and talk about how you maintained composure and handled the situation professionally. Discuss the steps you took (briefly) to achieve an outcome for both parties. Feel free to talk about something you learned from the conversation such as how to best approach a similar situation differently in the future, to improve the outcome one step further.

      What the interviewer is looking for:

  • Question: Tell me about a time where a coworker or supervisor gave you feedback on a skill you needed to develop. What was the skill and what did you do?
  • Question Overview: None

    Sample Answer: We all have areas of development where we can grow. Think about a conversation where one of your areas of development was addressed. This could be something simple such as learning more about a subject area or new technology. Try to approach it from a positive light rather than talking about negative qualities such as tardiness, lack of organization, poor communication, etc. Once you identify an area of development, explain how you are working on developing and improving it.

      What the interviewer is looking for:

  • Question: What experience or comfort level do you have with electronic health records?
  • Question Overview: None

    Sample Answer: If you have prior Healthcare experience, talk about EMR/EHR. If not, expand on the training you received in your coursework. Talk about the electronic health records and how you applied those skills to a project or assignment. Feel free to add additional computer and technology skills, as well as your eagerness to learn any new programs and continually develop technology skills.

      What the interviewer is looking for:

  • Question: What does HIPAA mean to you?
  • Question Overview: None

    Sample Answer: If you are new to healthcare, you may have just learned about HIPAA. These guidelines are extremely important, and it would be a good idea to brush up on them prior to going into an interview. To answer this question, you can discuss how you ensured the protocols were followed in a past role or, if you don’t have previous Healthcare experience, you can discuss the training you received on HIPAA from your program coursework.

      What the interviewer is looking for:

  • Question: Describe a situation where you had to research and review information for the purpose of making a decision.
  • Question Overview: None

    Sample Answer: An employer may ask this question to learn about your critical thinking and decision-making skills. When providing an answer for this question, you can talk about how you either asked for help or sought out information to help you make an informed decision. It will be helpful to use the STAR method when describing the situation.

      What the interviewer is looking for:

  • Question: Describe a situation that required you to do a number of things at the same time. How did you handle it?
  • Question Overview: None

    Sample Answer: This is a great opportunity to talk about your prioritization and organization skills. Discuss specific examples where possible, explaining your rationale. While summarizing, explain why one task is more important than another and how you effectively communicate with others.

      What the interviewer is looking for:

  • Question: Can you describe a multicultural experience that was significant or meaningful to you?
  • Question Overview: None

    Sample Answer: The Healthcare Industry services many diverse populations and changing demographics require an understanding of diversity. Even if you are not an expert, be genuine and discuss your experiences with people of different cultures and/or training you may have received with your past employer(s). If you can, provide specific examples. If not, talk about how you would develop your multicultural awareness in order to provide the best service to the patient.

      What the interviewer is looking for:

  • Question: Briefly tell me about yourself.
  • Question Overview: None

    Sample Answer: This is one of the most commonly asked interview questions. Be sure that you are speaking to your professional “self” when responding to this question. Rely on your resume as an outline to respond to this question. Give a brief outline of how you got to where you are at, and why you are passionate about the field that you are going into.

      What the interviewer is looking for: