Question Overview: Leasing consultants deal with angry clients on a daily basis. The ideal candidate will have experience dealing with angry clients in a professional manner. Focus on the methods that the applicant uses to calm the client down. Does the candidate offer to help find a solution? Does the applicant try to find out what is causing the client's frustration?
Sample Answer: I always try to remain calm when dealing with an angry client. I ask them what they are upset about and try to find out what I can do to help. I also offer to help them find a solution or suggest they speak with their property manager.
Question Overview: Leasing consultants are often the first point of contact for potential renters, so they must be able to deal with difficult situations. The ideal candidate will have experience dealing with difficult customers and will be able to provide a solution to the problem.
Sample Answer: I once had a renter who was upset because he was unable to get in touch with his leasing consultant. I was able to calm him down and explain that his leasing consultant was out of the office. I then scheduled a meeting with him for the following day.
Question Overview: Leasing consultants need to have a strong understanding of the apartment industry. The ideal candidate will have experience working in the industry for at least a year. Focus on the applicant's knowledge of the industry, such as their understanding of the current rental market and their knowledge of local laws regarding renting.
Sample Answer: I have worked in the apartment industry for three years. I am familiar with the current rental market and understand how to market an apartment complex to potential renters.
Question Overview: Leasing consultants are responsible for hiring and firing staff members. The ideal candidate will have experience dealing with staff members who are not performing to the company's standards. The applicant's response will allow you to gauge how they handle difficult situations, their ability to follow the company's policies and their interpersonal skills.
Sample Answer: I have had to fire a leasing consultant who was not meeting the company's standards. I was able to work with her to find a suitable replacement and ensure that she was able to find a new job.
Question Overview: Merchandising is a process that involves placing items in a way that attracts the attention of consumers. The ideal candidate will have experience merchandising items in a way that draws attention to them. Focus on the applicant's ability to place items in a way that makes them stand out.
Sample Answer: I have experience merchandising items in a way that draws attention to them. I have placed items on tables and shelves in a way that makes them stand out. I also have experience using signage to draw attention to certain products.
Question Overview: Leasing consultants are often asked to make decisions on their own. They may be asked to choose between two potential renters or decide which apartment complex to market to a potential renter. The ideal candidate will be able to explain how they handle situations where their opinion differs from someone else.
Sample Answer: I believe that it is important to have an open mind when dealing with others. I always try to listen to other people's opinions and take them into consideration before making a final decision.
Question Overview: Leasing consultants deal with a variety of different people every day. The ideal candidate will be able to handle difficult situations with grace and ease. Focus on the methods they use to calm a situation and their ability to resolve the issue.
Sample Answer: I would try to understand the customer's needs and work with them to find a solution that works for everyone. I would also try to find out what caused the customer to be upset in the first place and try to rectify the situation.
Question Overview: Leasing consultants are responsible for a variety of different tasks, from marketing to scheduling appointments. The ideal candidate will have experience juggling multiple tasks and completing them on time. Focus on the applicant's ability to prioritize their work and manage their time efficiently.
Sample Answer: I have experience juggling multiple job tasks and ensuring that they are completed on time. I am able to prioritize my work and manage my time efficiently due to my previous experience as a leasing consultant.
Question Overview: Leasing consultants are often the first person that a resident sees when they have an issue with their apartment. The ideal candidate will have experience dealing with angry residents and will have a plan to resolve the issue.
Sample Answer: I would try to remain calm and listen to the resident's concerns. I would then explain the steps that I would take to resolve the issue and ask if they would like me to follow up with them after I have taken care of it.
Question Overview: The ideal candidate will have a genuine interest in your company and the position. They will be able to provide you with specific reasons why they want to work for your company. Focus on the applicant's answer to this question to determine their level of interest in the position and how well they can sell themselves.
Sample Answer: I have been a leasing consultant for three years and I am looking for a new position that offers more opportunities for growth. I have heard great things about your company and I am very interested in working with you.