Top Leasing Consultant Interview Questions with Example Answers [2020]

Prepare for your Leasing Consultant interview by going through these most asked Leasing Consultant interview questions. Additionally, get access to sample answers and interviewer's expectations.

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  • Question: What is your approach to angry clients?
  • Question Overview: Leasing consultants deal with angry clients on a daily basis. The ideal candidate will have experience dealing with angry clients in a professional manner. Focus on the methods that the applicant uses to calm the client down. Does the candidate offer to help find a solution? Does the applicant try to find out what is causing the client's frustration?

    Sample Answer: I always try to remain calm when dealing with an angry client. I ask them what they are upset about and try to find out what I can do to help. I also offer to help them find a solution or suggest they speak with their property manager.

      What the interviewer is looking for:
    • - Ability to remain calm in stressful situations
    • - Strong interpersonal skills
    • - Ability to listen and empathize with clients

  • Question: Tell me about a time when you received bad customer service and what would have done differently?
  • Question Overview: Leasing consultants are often the first point of contact for potential renters, so they must be able to deal with difficult situations. The ideal candidate will have experience dealing with difficult customers and will be able to provide a solution to the problem.

    Sample Answer: I once had a renter who was upset because he was unable to get in touch with his leasing consultant. I was able to calm him down and explain that his leasing consultant was out of the office. I then scheduled a meeting with him for the following day.

      What the interviewer is looking for:
    • - Strong interpersonal skills
    • - Ability to remain calm under pressure
    • - Ability to resolve conflicts

  • Question: What is your experience in the apartment industry?
  • Question Overview: Leasing consultants need to have a strong understanding of the apartment industry. The ideal candidate will have experience working in the industry for at least a year. Focus on the applicant's knowledge of the industry, such as their understanding of the current rental market and their knowledge of local laws regarding renting.

    Sample Answer: I have worked in the apartment industry for three years. I am familiar with the current rental market and understand how to market an apartment complex to potential renters.

      What the interviewer is looking for:
    • - Knowledge of local rental market
    • - Experience in the apartment industry
    • - Familiarity with local laws regarding renting

  • Question: Have you ever been in a situation where you had to deal with someone who wasn't living up to the job standards required?
  • Question Overview: Leasing consultants are responsible for hiring and firing staff members. The ideal candidate will have experience dealing with staff members who are not performing to the company's standards. The applicant's response will allow you to gauge how they handle difficult situations, their ability to follow the company's policies and their interpersonal skills.

    Sample Answer: I have had to fire a leasing consultant who was not meeting the company's standards. I was able to work with her to find a suitable replacement and ensure that she was able to find a new job.

      What the interviewer is looking for:
    • - Strong interpersonal skills
    • - Ability to follow company policies
    • - Ability to deal with difficult situations

  • Question: What is the meaning of merchandising?
  • Question Overview: Merchandising is a process that involves placing items in a way that attracts the attention of consumers. The ideal candidate will have experience merchandising items in a way that draws attention to them. Focus on the applicant's ability to place items in a way that makes them stand out.

    Sample Answer: I have experience merchandising items in a way that draws attention to them. I have placed items on tables and shelves in a way that makes them stand out. I also have experience using signage to draw attention to certain products.

      What the interviewer is looking for:
    • - Strong visual merchandising skills
    • - Ability to create a visually appealing environment
    • - Creativity

  • Question: How would you handle a situation where your opinion is different from someone else?
  • Question Overview: Leasing consultants are often asked to make decisions on their own. They may be asked to choose between two potential renters or decide which apartment complex to market to a potential renter. The ideal candidate will be able to explain how they handle situations where their opinion differs from someone else.

    Sample Answer: I believe that it is important to have an open mind when dealing with others. I always try to listen to other people's opinions and take them into consideration before making a final decision.

      What the interviewer is looking for:
    • - Ability to make decisions on their own
    • - Ability to work independently
    • - Ability to work in a team environment

  • Question: How would you handle a difficult customer?
  • Question Overview: Leasing consultants deal with a variety of different people every day. The ideal candidate will be able to handle difficult situations with grace and ease. Focus on the methods they use to calm a situation and their ability to resolve the issue.

    Sample Answer: I would try to understand the customer's needs and work with them to find a solution that works for everyone. I would also try to find out what caused the customer to be upset in the first place and try to rectify the situation.

      What the interviewer is looking for:
    • - Ability to remain calm under pressure
    • - Ability to resolve conflicts
    • - Ability to communicate effectively

  • Question: How do you handle juggling multiple job tasks and ensure that they are completed on time?
  • Question Overview: Leasing consultants are responsible for a variety of different tasks, from marketing to scheduling appointments. The ideal candidate will have experience juggling multiple tasks and completing them on time. Focus on the applicant's ability to prioritize their work and manage their time efficiently.

    Sample Answer: I have experience juggling multiple job tasks and ensuring that they are completed on time. I am able to prioritize my work and manage my time efficiently due to my previous experience as a leasing consultant.

      What the interviewer is looking for:
    • - Ability to prioritize tasks
    • - Time management skills
    • - Ability to manage multiple projects

  • Question: What would you do if a resident is angry?
  • Question Overview: Leasing consultants are often the first person that a resident sees when they have an issue with their apartment. The ideal candidate will have experience dealing with angry residents and will have a plan to resolve the issue.

    Sample Answer: I would try to remain calm and listen to the resident's concerns. I would then explain the steps that I would take to resolve the issue and ask if they would like me to follow up with them after I have taken care of it.

      What the interviewer is looking for:
    • - Ability to remain calm under pressure
    • - Strong interpersonal skills
    • - Ability to empathize with the resident

  • Question: Why do you want to work with us?
  • Question Overview: The ideal candidate will have a genuine interest in your company and the position. They will be able to provide you with specific reasons why they want to work for your company. Focus on the applicant's answer to this question to determine their level of interest in the position and how well they can sell themselves.

    Sample Answer: I have been a leasing consultant for three years and I am looking for a new position that offers more opportunities for growth. I have heard great things about your company and I am very interested in working with you.

      What the interviewer is looking for:
    • - Knowledge of the company
    • - Personal interest in the position
    • - Strong communication skills