Question Overview: Leasing consultants deal with angry clients on a daily basis. The ideal candidate will have experience dealing with angry clients in a professional manner. Focus on the methods that the applicant uses to calm the client down. Does the candidate offer to help find a solution? Does the applicant try to find out what is causing the client's frustration?
Sample Answer: I always try to remain calm when dealing with an angry client. I ask them what they are upset about and try to find out what I can do to help. I also offer to help them find a solution or suggest they speak with their property manager.
Question Overview: Leasing consultants need to have a strong understanding of the apartment industry. The ideal candidate will have experience working in the industry for at least a year. Focus on the applicant's knowledge of the industry, such as their understanding of the current rental market and their knowledge of local laws regarding renting.
Sample Answer: I have worked in the apartment industry for three years. I am familiar with the current rental market and understand how to market an apartment complex to potential renters.
Question Overview: Leasing consultants are responsible for hiring and firing staff members. The ideal candidate will have experience dealing with staff members who are not performing to the company's standards. The applicant's response will allow you to gauge how they handle difficult situations, their ability to follow the company's policies and their interpersonal skills.
Sample Answer: I have had to fire a leasing consultant who was not meeting the company's standards. I was able to work with her to find a suitable replacement and ensure that she was able to find a new job.
Question Overview: Merchandising is a process that involves placing items in a way that attracts the attention of consumers. The ideal candidate will have experience merchandising items in a way that draws attention to them. Focus on the applicant's ability to place items in a way that makes them stand out.
Sample Answer: I have experience merchandising items in a way that draws attention to them. I have placed items on tables and shelves in a way that makes them stand out. I also have experience using signage to draw attention to certain products.
Question Overview: Leasing consultants are often asked to make decisions on their own. They may be asked to choose between two potential renters or decide which apartment complex to market to a potential renter. The ideal candidate will be able to explain how they handle situations where their opinion differs from someone else.
Sample Answer: I believe that it is important to have an open mind when dealing with others. I always try to listen to other people's opinions and take them into consideration before making a final decision.
Question Overview: Leasing consultants deal with a variety of different people every day. The ideal candidate will be able to handle difficult situations with grace and ease. Focus on the methods they use to calm a situation and their ability to resolve the issue.
Sample Answer: I would try to understand the customer's needs and work with them to find a solution that works for everyone. I would also try to find out what caused the customer to be upset in the first place and try to rectify the situation.
Question Overview: Leasing consultants are often the first point of contact for potential renters, so they must be able to deal with difficult situations. The ideal candidate will have experience dealing with difficult customers and will be able to provide a solution to the problem.
Sample Answer: I once had a renter who was upset because he was unable to get in touch with his leasing consultant. I was able to calm him down and explain that his leasing consultant was out of the office. I then scheduled a meeting with him for the following day.
Question Overview: Leasing consultants are responsible for a variety of different tasks, from marketing to scheduling appointments. The ideal candidate will have experience juggling multiple tasks and completing them on time. Focus on the applicant's ability to prioritize their work and manage their time efficiently.
Sample Answer: I have experience juggling multiple job tasks and ensuring that they are completed on time. I am able to prioritize my work and manage my time efficiently due to my previous experience as a leasing consultant.
Question Overview: Leasing consultants are often the first person that a resident sees when they have an issue with their apartment. The ideal candidate will have experience dealing with angry residents and will have a plan to resolve the issue.
Sample Answer: I would try to remain calm and listen to the resident's concerns. I would then explain the steps that I would take to resolve the issue and ask if they would like me to follow up with them after I have taken care of it.
Question Overview: The ideal candidate will have a genuine interest in your company and the position. They will be able to provide you with specific reasons why they want to work for your company. Focus on the applicant's answer to this question to determine their level of interest in the position and how well they can sell themselves.
Sample Answer: I have been a leasing consultant for three years and I am looking for a new position that offers more opportunities for growth. I have heard great things about your company and I am very interested in working with you.
Question Overview: The ideal candidate will have a clear vision of their future with the company. They will be able to explain how they see themselves growing within the company and how they plan to contribute to its success.
Sample Answer: I see myself as a leasing consultant in five years. I would like to be working at a property management company that has a variety of different properties. I would like to be able to work with a variety of different people and learn from each experience.
Question Overview: This is a fun question that allows you to get to know the applicant on a more personal level. The ideal candidate will have a creative answer that shows their personality.
Sample Answer: If I were an animal, I would be a dolphin. I love the ocean and enjoy swimming in it whenever I can.
Question Overview: Leasing consultants deal with a variety of people on a daily basis. The ideal candidate will have experience dealing with a variety of different personalities and can handle difficult situations with ease. Focus on the applicant's ability to handle difficult situations and their communication skills.
Sample Answer: I had a situation where a potential renter was upset that the apartment complex did not accept pets. I was able to explain that the complex was pet-free and offer them other properties that would accept their pet.
Question Overview: The ideal candidate will be able to describe their ideal job in three words. These words will help you understand the applicant's goals and aspirations.
Sample Answer: My ideal job would be a position that allows me to work with a diverse group of people while helping them find a home.
Question Overview: Leasing consultants are responsible for converting leads into new renters. The ideal candidate will have a high conversion rate, which means that they are able to convert a large number of leads into new renters.
Sample Answer: My conversion rate is 15%. I have been able to increase my conversion rate by hosting renewal parties and offering incentives for early lease renewals.
Question Overview: The ideal candidate will be available to work full-time and will be able to work a minimum of 40 hours a week. The applicant's response will allow you to gauge their availability and their willingness to work overtime.
Sample Answer: I am available to work full-time and have no problem working overtime. I am available Monday through Friday from 8 a.m. to 5 p.m.
Question Overview: Leasing consultants are responsible for a variety of tasks, such as marketing, scheduling appointments and handling maintenance requests. The ideal candidate will have a wide range of experience in these areas.
Sample Answer: I have three years of experience as a leasing consultant. In that time, I have handled all aspects of the job, from marketing to scheduling appointments to handling maintenance requests.
Question Overview: Leasing consultants are responsible for ensuring that the appliances in the apartment are working properly. If a renter complains about a broken appliance, the leasing consultant will need to schedule maintenance to fix the problem. The ideal candidate will have experience dealing with broken appliances and will have a plan to overcome outdated appliances.
Sample Answer: If a renter complains about an outdated appliance, I schedule maintenance to fix the problem. I also make sure that the leasing office has a list of approved vendors that can handle any appliance issues.
Question Overview: The applicant's response to this question will help you understand their experience with the sales process. The ideal candidate will have experience working with a variety of different clients, from students to families.
Sample Answer: The sales process is very rewarding. I enjoy working with potential renters and helping them find a home that meets their needs. I also enjoy helping renters find a home that is in their price range and works with their lifestyle.
Question Overview: The ideal candidate will have several years of experience in the leasing industry. The applicant's response will help you understand how long they have been in the industry and how much experience they have.
Sample Answer: I have been in the leasing industry for five years. I have worked at my current company for three years.