Question Overview: An IT manager should be able to add value to your company by improving the efficiency of your IT services and systems. A candidate should be able to explain how they can improve your company's IT services and systems.
Sample Answer: I can improve your company's IT services by implementing new software and hardware. I'll also make sure that all of your systems are up-to-date and secure. I'll also help you with your network security and data backup.
Question Overview: Storage virtualization is a technology that allows you to store data on a single server and access it from different computers. A candidate should be able to explain how storage virtualization works and how it's used in the workplace.
Sample Answer: Storage virtualization is a technology that allows you to store data on a single server and access it from different computers. It's used in the workplace to increase efficiency and reduce costs.
Question Overview: IT managers are responsible for managing teams and completing projects. They must also deal with clients and workers who may be resistant to change. A candidate should be able to explain how they handled resistance from clients and workers when they were met with it.
Sample Answer: I was met with resistance when I implemented new software for an organization. The staff was resistant to the changes, but I was able to manage the project by providing training and communicating with the staff to ensure they understood the new system.
Question Overview: Outsourcing IT services is a common practice among companies. It allows companies to focus on their core business while outsourcing the IT department to an outside company. An IT manager should be able to explain how outsourcing can benefit your company and the pros and cons of outsourcing.
Sample Answer: Outsourcing IT services can be beneficial for companies that don't have the resources to manage their own IT departments. However, there are risks involved with outsourcing that should be considered before making a decision.
Question Overview: IT managers introduce new processes to their teams to improve efficiency and productivity. The manager should be able to identify the best way to introduce a new process to the team, whether it's through training or a new software program. A candidate should be able to explain how they would introduce a new process to their team.
Sample Answer: I would first identify the best way to introduce a new process to my team. If it's a software program, I'd train the staff on how to use it. If it's a new procedure, I'd provide training and then monitor the staff's progress until they're comfortable with the changes.
Question Overview: An IT manager will be laid off if the company merges with another organization. This is a common occurrence in the IT industry, so a candidate should be able to explain why they want the job even though it might not be available in the future. A potential hire should also be able to explain why they're a good fit for the job and how they'll help the organization succeed.
Sample Answer: I'm aware that this position might not be available once our company merges with BMS. However, I'm confident that I can help our organization succeed and grow. I've worked with several companies that have merged successfully, and I've learned how to work with teams to complete projects and meet deadlines.
Question Overview: IT managers work with a team to complete projects. When a project fails, the IT manager is held responsible for the failure and must determine what went wrong and how to prevent similar failures in the future. A candidate should be able to explain how they handled past project failures and what they learned from the experience.
Sample Answer: I had a project that failed because of a lack of communication between team members. I reorganized the team and assigned each member a specific role. I also provided training for the staff to improve their skills and knowledge of the project.
Question Overview: A candidate should be able to provide a list of three things that Qantas can do to become the best premium airline in the world. The list should include suggestions that can be implemented to improve the airline's business. The candidate should also have a strong understanding of the airline industry and how Qantas can improve its services.
Sample Answer: I believe that Qantas should focus on improving its customer service, increasing its flight routes and expanding its business to other countries. By increasing its customer service, Qantas will be able to compete with other airlines and attract more customers. Expanding its flight routes will allow it to reach more customers and increase revenue. Finally, expanding its business to other countries will help it reach more customers and increase revenue.
Question Overview: Co-workers can be difficult to deal with when they don't work well with others or have a negative attitude. As an IT manager, you need to be able to handle these situations and resolve conflicts in a professional manner. A potential hire should be able to explain how they handled a difficult co-worker and how they resolved the conflict.
Sample Answer: I had a co-worker who was very negative about the company and the work we did. I tried to talk to him about his attitude, but he didn't change. I then spoke to his supervisor about his behavior. His supervisor spoke to him about his attitude and he eventually changed for the better.
Question Overview: IT managers are responsible for managing the staff they supervise. They assign tasks, monitor progress and provide feedback to help workers improve their performance. A candidate should be able to explain how they manage their team to ensure projects are completed on time and within budget.
Sample Answer: I assign tasks to my team members based on their skills and experience. I monitor their progress and provide feedback to help them improve their performance. I also meet with my team members regularly to discuss their progress and any issues they're facing.