Top Head Cashier Interview Questions with Example Answers [2020]

Prepare for your Head Cashier interview by going through these most asked Head Cashier interview questions. Additionally, get access to sample answers and interviewer's expectations.

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  • Question: How have you gone above and beyond to show great customer service?
  • Question Overview: A head cashier is responsible for ensuring that all customers are satisfied with their shopping experience. They need to be able to identify the needs of each customer and offer them assistance. They should be able to resolve any customer issues and ensure that the customer leaves the store satisfied.

    Sample Answer: I went above and beyond to show great customer service by greeting customers as they entered the store and asking if they needed assistance. I offered suggestions for products that would meet their needs and helped them find the products they were looking for. I resolved any customer issues by listening carefully to their concerns and offering solutions. I ensured that each customer left the store satisfied with their shopping experience.

      What the interviewer is looking for:
    • - Ability to resolve customer issues
    • - High level of customer service skills
    • - Knowledge of how to offer assistance to customers

  • Question: What are your career goals?
  • Question Overview: A head cashier needs to have a clear idea of where they want to go in their career and how they plan to get there. They should be able to articulate their goals and explain how they will achieve them.

    Sample Answer: My goal is to become a store manager. I plan to achieve this by working hard and taking on new challenges. I will work my way up the ladder by gaining experience in the retail industry and learning from my superiors. I will continue to learn new skills and take advantage of opportunities for growth.

      What the interviewer is looking for:
    • - Evidence of career goals
    • - Willingness to take on new challenges
    • - Confidence in their own abilities

  • Question: What have you done to provide great customer service?
  • Question Overview: A head cashier needs to have a high level of customer service skills and be able to provide excellent customer service to all customers. They need to be able to address any concerns or complaints that customers may have and resolve them in a timely manner.

    Sample Answer: I provided great customer service by greeting customers as they entered the store and asking them if they needed any assistance. I was friendly and helpful, and I answered any questions they had about the products in the store. I also used my interpersonal skills to resolve any issues that customers had with the products they purchased.

      What the interviewer is looking for:
    • - Knowledge of how to provide great customer service
    • - Ability to resolve customer issues
    • - Confidence in their own problem-solving abilities

  • Question: Tell me about a time when you had to handle a difficult situation between a customer/co-worker.
  • Question Overview: A head cashier is responsible for handling difficult situations between customers and co-workers. They need to be able to resolve conflicts and keep the peace in the store.

    Sample Answer: I had to handle a difficult situation between a customer and a cashier. The customer was upset because the cashier had made a mistake with their transaction. I stepped in and explained that the cashier had made an honest mistake and that the customer needed to be more understanding. I helped the customer understand that mistakes happen and that they should be more patient with the cashier.

      What the interviewer is looking for:
    • - Ability to resolve conflicts
    • - Confidence in their own problem-solving abilities
    • - High level of customer service skills

  • Question: What would you do if you had a cashier who needed change, an angry customer and a register that broke down all at the same time?
  • Question Overview: A head cashier needs to be able to handle any situation that arises and be able to resolve it quickly and efficiently. They need to be able to prioritize the issues at hand and solve them in the most efficient manner possible.

    Sample Answer: I would address the customer's concerns first and apologize for the inconvenience. I would then ask the cashier for change and assist them with completing the transaction. I would then address the register issue and call for maintenance. I would complete the end-of-shift paperwork and reconcile the register till to a total of $75 for the next shift.

      What the interviewer is looking for:
    • - Ability to prioritize issues
    • - Ability to solve problems quickly
    • - Confidence in their own problem-solving abilities

  • Question: How do you handle angry people?
  • Question Overview: A head cashier is responsible for handling angry customers and ensuring that they are satisfied with their shopping experience. They need to be able to resolve issues quickly and effectively and maintain a high level of customer service.

    Sample Answer: I took the time to listen to the customer's concerns and offered solutions that would satisfy them. I was able to resolve the issue quickly and efficiently and make the customer happy.

      What the interviewer is looking for:
    • - Ability to resolve customer issues
    • - Confidence in their own problem-solving abilities
    • - High level of customer service skills

  • Question: Tell me about a time when you had to pay attention to detail.
  • Question Overview: A head cashier needs to be able to pay attention to detail and be able to follow the store's procedures for completing tasks. They need to be able to identify errors and correct them before they lead to larger problems.

    Sample Answer: I paid attention to detail when I was a cashier and when I was a head cashier. I had to ensure that all cashiers were following the procedures for completing tasks. I had to identify errors and correct them before they led to larger problems. I also had to ensure that all cashiers were following the procedures for completing tasks.

      What the interviewer is looking for:
    • - Ability to follow detailed instructions
    • - Attention to detail
    • - Willingness to take initiative

  • Question: What do you understand by customer service?
  • Question Overview: A head cashier needs to have a good understanding of the importance of customer service and how it can affect the success of the retail store. They need to be able to provide excellent customer service and be able to handle any customer complaints or concerns.

    Sample Answer: Customer service is the most important aspect of a retail store because it determines whether or not customers return to the store. I provided excellent customer service by greeting customers as they entered the store and asking them if they needed assistance. I helped customers find items on the shelves and answered any questions they had about products. I also assisted customers with checking out and completed all necessary paperwork for refunds.

      What the interviewer is looking for:
    • - Understanding of the importance of customer service
    • - Confidence in their ability to provide excellent customer service
    • - Ability to handle customer complaints and concerns

  • Question: What was the most difficult situation you had to face in your work and how did you handle it?
  • Question Overview: A head cashier needs to have experience with handling difficult situations and be able to resolve them quickly. They need to be able to handle customer complaints and address their concerns in a professional manner.

    Sample Answer: I had a customer return a product that was past its expiration date. I explained the store policy on returns and issued a refund for the product. The customer became irate and started yelling at me. I remained calm and explained the store policy again. I asked the customer to leave the store if they were unhappy with the store's policies.

      What the interviewer is looking for:
    • - Ability to handle difficult situations
    • - Confidence in taking the lead when necessary
    • - Willingness to take the initiative and resolve problems

  • Question: What is your availability?
  • Question Overview: A head cashier needs to be available to work all shifts and be able to work overtime when necessary. They need to be able to work weekends and holidays and be willing to travel with the store manager if necessary.

    Sample Answer: I am available to work any shift that is assigned. I am willing to work overtime when necessary and am available to travel with the store manager on business trips.

      What the interviewer is looking for:
    • - Flexibility with scheduling
    • - Availability to work all shifts
    • - Willingness to work overtime