Top Flight Attendant Interview Questions with Example Answers [2020]

Prepare for your Flight Attendant interview by going through these most asked Flight Attendant interview questions. Additionally, get access to sample answers and interviewer's expectations.

Flight Attendant Questions

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  • Question: What are three adjectives that describe you?

    • Question Overview: The best flight attendants are passionate, friendly and helpful. Look for answers that describe the interviewee in these terms.

    Sample Answer: I am friendly, helpful and outgoing.

      What the interviewer is looking for:
    • - Passionate
    • - Friendly
    • - Helpful

  • Question: What is the role of a flight attendant?

    • Question Overview: The role of a flight attendant is to make sure that passengers are safe and comfortable during the flight. Look for answers that show the applicant's knowledge of the role and ability to handle the responsibilities.

    Sample Answer: Flight attendants are responsible for the safety and comfort of passengers during a flight. We are also responsible for making sure that passengers follow all safety procedures.

      What the interviewer is looking for:
    • - Safety and comfort of passengers
    • - Customer service skills
    • - Leadership skills

  • Question: How would you handle an angry customer?

    • Question Overview: Passengers can get upset for a variety of reasons. Flight attendants need to be able to diffuse the situation and make sure everyone stays safe. Look for answers that show the applicant's ability to remain calm and think clearly in stressful situations.

    Sample Answer: I would try to understand what the passenger is upset about and see if there is anything I can do to help. If the passenger is still angry, I would ask a colleague for assistance or ask the passenger to move to another seat.

      What the interviewer is looking for:
    • - Keeping cool in stressful situations
    • - Dealing with angry customers
    • - Resolving conflict between passengers

  • Question: What do you know about Envoy?

    • Question Overview: Envoy Air is a subsidiary of American Airlines. It is the world's largest regional airline.

    Sample Answer: I know that Envoy Air is a subsidiary of American Airlines and the world's largest regional airline. I also know that Envoy Air operates a fleet of Embraer ERJ 145 aircraft and flies to over 100 destinations in the United States, Canada, Mexico and the Caribbean.

      What the interviewer is looking for:
    • - Knowledge about Envoy Air
    • - Knowledge about American Airlines
    • - Knowledge about the regional airline industry

  • Question: Why do you want to be a part of the Allegiant family?

    • Question Overview: This is a great question to see if the applicant is familiar with the company. Look for answers that show the applicant's interest in the company and its mission.

    Sample Answer: I've heard a lot about Allegiant's commitment to customer service and their focus on safety. I'm really interested in being a part of a company that puts its customers first.

      What the interviewer is looking for:
    • - Knowledge of the company
    • - Passion for the job
    • - Interest in the company's mission

  • Question: What would you do if your flight that was supposed to land in Houston had to divert to Dallas due to weather?

    • Question Overview: A flight diversion is a stressful situation for passengers and crew. Look for answers that show the applicant has a plan for handling unexpected events.

    Sample Answer: I would first ask the passengers to remain calm and follow the crew's instructions. I would then check on the passengers and make sure they are OK. I would also make sure that the passengers are informed of the situation and what we are doing to resolve it.

      What the interviewer is looking for:
    • - Ability to think on the fly
    • - Good judgment when dealing with unexpected events
    • - Ability to stay calm in stressful situations

  • Question: What are your strengths?

    • Question Overview: Flight attendants are responsible for the safety of passengers and crew members. They must be able to handle unexpected situations with a calm demeanor and quick thinking. Look for answers that show the applicant is confident in his or her abilities.

    Sample Answer: I am a quick thinker and have a knack for solving problems. I also have a lot of experience working with people from all over the world.

      What the interviewer is looking for:
    • - Ability to handle unexpected situations
    • - Quick thinking during flight crisis
    • - Confidence in own abilities

  • Question: Why do you want to work for us?

    • Question Overview: This is a great opportunity to show your passion for the company and the job. Look for answers that show the applicant's interest in the company and its products.

    Sample Answer: I have always been fascinated by aviation and I have been following your company for a long time. I am very excited about the new planes you are developing and I would love to be part of that team.

      What the interviewer is looking for:
    • - Passion for the company
    • - Interest in the job
    • - Interest in the industry