Question Overview: A flight diversion is a stressful situation for passengers and crew. Look for answers that show the applicant has a plan for handling unexpected events.
Sample Answer: I would first ask the passengers to remain calm and follow the crew's instructions. I would then check on the passengers and make sure they are OK. I would also make sure that the passengers are informed of the situation and what we are doing to resolve it.
Question Overview: This is a great opportunity to show your passion for the company and the job. Look for answers that show the applicant's interest in the company and its products.
Sample Answer: I have always been fascinated by aviation and I have been following your company for a long time. I am very excited about the new planes you are developing and I would love to be part of that team.
Question Overview: The best flight attendants are passionate, friendly and helpful. Look for answers that describe the interviewee in these terms.
Sample Answer: I am friendly, helpful and outgoing.
Question Overview: The role of a flight attendant is to make sure that passengers are safe and comfortable during the flight. Look for answers that show the applicant's knowledge of the role and ability to handle the responsibilities.
Sample Answer: Flight attendants are responsible for the safety and comfort of passengers during a flight. We are also responsible for making sure that passengers follow all safety procedures.
Question Overview: Passengers can get upset for a variety of reasons. Flight attendants need to be able to diffuse the situation and make sure everyone stays safe. Look for answers that show the applicant's ability to remain calm and think clearly in stressful situations.
Sample Answer: I would try to understand what the passenger is upset about and see if there is anything I can do to help. If the passenger is still angry, I would ask a colleague for assistance or ask the passenger to move to another seat.
Question Overview: This is a great question to see if the applicant is familiar with the company. Look for answers that show the applicant's interest in the company and its mission.
Sample Answer: I've heard a lot about Allegiant's commitment to customer service and their focus on safety. I'm really interested in being a part of a company that puts its customers first.
Question Overview: Flight attendants are responsible for the safety of passengers and crew members. They must be able to handle unexpected situations with a calm demeanor and quick thinking. Look for answers that show the applicant is confident in his or her abilities.
Sample Answer: I am a quick thinker and have a knack for solving problems. I also have a lot of experience working with people from all over the world.
Question Overview: Envoy Air is a subsidiary of American Airlines. It is the world's largest regional airline.
Sample Answer: I know that Envoy Air is a subsidiary of American Airlines and the world's largest regional airline. I also know that Envoy Air operates a fleet of Embraer ERJ 145 aircraft and flies to over 100 destinations in the United States, Canada, Mexico and the Caribbean.
Question Overview: This question is designed to find out what the applicant's goals are and how they can contribute to the company. Look for answers that show the applicant's desire to work hard and make a difference.
Sample Answer: I'm a hard worker who wants to help the company succeed. I'm always looking for ways to improve the customer experience and make sure that every flight is safe and comfortable.
Question Overview: Airline policies change all the time, and flight attendants need to be flexible. Look for answers that show the applicant's ability to roll with the punches and adapt to new situations.
Sample Answer: I was once asked to remove a passenger from the plane because he was being disruptive. I was surprised by the request, but I followed the rules and did what I was told.
Question Overview: Flight attendants often have to deal with passengers who are upset or angry about something. Look for answers that show the applicant's ability to remain calm and use good judgment when dealing with difficult people.
Sample Answer: I would try to understand the passenger's point of view and explain why my suggestion is best. I would also try to find a compromise that works for everyone.
Question Overview: Flight attendants are constantly interacting with people and need to be able to handle a variety of situations. Look for answers that show the applicant is able to handle difficult situations and still remain positive.
Sample Answer: I was a cashier at a grocery store. It was very repetitive and I had to deal with rude customers. I learned that it's important to stay positive and focus on the good things in life.
Question Overview: Flight attendants are the face of the airline to many passengers. They are expected to be friendly and helpful, and to resolve problems quickly. Look for answers that show the applicant has a track record of providing good customer service.
Sample Answer: I once had a passenger who was upset because his flight was delayed. I was able to help him understand the situation and calm him down.
Question Overview: An applicant who is still interested in the job after the interview is a good sign. Look for answers that show the applicant is still enthusiastic about the position and why.
Sample Answer: I am very interested in this job. I have always wanted to be a flight attendant and I am excited to start my career with your company.
Question Overview: This question is designed to see if the applicant is truly interested in the job. Look for answers that show the applicant is passionate about travel, customer service and working with people.
Sample Answer: I love to travel and I'm excited about the chance to meet new people and see new places. I'm also looking forward to helping passengers and making their trips more enjoyable.
Question Overview: This is a question that is best answered with a personal story. Look for answers that show the applicant's passion for travel and customer service.
Sample Answer: I've always loved to travel, but I've never been able to afford it. I love the idea of being able to see the world and help people at the same time.
Question Overview: This is a very common question and the answer can reveal a lot about the applicant. Look for answers that show the applicant is willing to improve and take on new challenges.
Sample Answer: I would like to be more organized. I tend to be a bit of a perfectionist and I think that sometimes gets in the way of my work.
Question Overview: Flight attendants work in a team environment, so it's important to be able to work well with others. Look for answers that show the applicant can resolve conflicts and work well with others.
Sample Answer: I had an argument with a coworker over who should be assigned to a flight. I was able to resolve the issue by talking with my coworker and our supervisor.