Question Overview: The best flight attendants are passionate, friendly and helpful. Look for answers that describe the interviewee in these terms.
Sample Answer: I am friendly, helpful and outgoing.
Question Overview: The role of a flight attendant is to make sure that passengers are safe and comfortable during the flight. Look for answers that show the applicant's knowledge of the role and ability to handle the responsibilities.
Sample Answer: Flight attendants are responsible for the safety and comfort of passengers during a flight. We are also responsible for making sure that passengers follow all safety procedures.
Question Overview: Passengers can get upset for a variety of reasons. Flight attendants need to be able to diffuse the situation and make sure everyone stays safe. Look for answers that show the applicant's ability to remain calm and think clearly in stressful situations.
Sample Answer: I would try to understand what the passenger is upset about and see if there is anything I can do to help. If the passenger is still angry, I would ask a colleague for assistance or ask the passenger to move to another seat.
Question Overview: Envoy Air is a subsidiary of American Airlines. It is the world's largest regional airline.
Sample Answer: I know that Envoy Air is a subsidiary of American Airlines and the world's largest regional airline. I also know that Envoy Air operates a fleet of Embraer ERJ 145 aircraft and flies to over 100 destinations in the United States, Canada, Mexico and the Caribbean.
Question Overview: This is a great question to see if the applicant is familiar with the company. Look for answers that show the applicant's interest in the company and its mission.
Sample Answer: I've heard a lot about Allegiant's commitment to customer service and their focus on safety. I'm really interested in being a part of a company that puts its customers first.
Question Overview: A flight diversion is a stressful situation for passengers and crew. Look for answers that show the applicant has a plan for handling unexpected events.
Sample Answer: I would first ask the passengers to remain calm and follow the crew's instructions. I would then check on the passengers and make sure they are OK. I would also make sure that the passengers are informed of the situation and what we are doing to resolve it.
Question Overview: Flight attendants are responsible for the safety of passengers and crew members. They must be able to handle unexpected situations with a calm demeanor and quick thinking. Look for answers that show the applicant is confident in his or her abilities.
Sample Answer: I am a quick thinker and have a knack for solving problems. I also have a lot of experience working with people from all over the world.
Question Overview: This is a great opportunity to show your passion for the company and the job. Look for answers that show the applicant's interest in the company and its products.
Sample Answer: I have always been fascinated by aviation and I have been following your company for a long time. I am very excited about the new planes you are developing and I would love to be part of that team.
Question Overview: A job as a flight attendant is all about customer service. Look for answers that show the applicant's ability to provide good customer service and make people feel better.
Sample Answer: My best customer service experience was when I was working at a restaurant. I was helping a customer who was really upset about the food he ordered. I did my best to calm him down and make sure he was satisfied with his meal.
Question Overview: Flight attendants are often under pressure to get passengers to their destination on time and in a safe manner. Look for answers that show the applicant is able to stay calm and think clearly in stressful situations.
Sample Answer: I am always prepared for the unexpected. I have a plan for every situation and I don't let my emotions get the best of me.
Question Overview: This question is designed to find out if the applicant is a good fit for the airline. Look for answers that show the applicant's interest in the company and its mission.
Sample Answer: I'm interested in Spirit Airlines because I like your business model. You offer low fares and have a fun, energetic culture. I think I'd fit in well with your team.
Question Overview: This question is designed to see what the applicant is proud of in his/her work. It is a good opportunity to show how the applicant's work has made a difference.
Sample Answer: I am proud of my work because I am able to help people and make their travel experience more enjoyable.
Question Overview: Flight attendants often have to move to different cities and countries for their jobs. An applicant who is willing to relocate can be a good fit for a job that requires frequent travel.
Sample Answer: I am willing to relocate if it means I can get a job as a flight attendant. I am open to moving anywhere in the world.
Question Overview: Software engineering is a broad field with many different types of jobs. Look for answers that show the applicant has a good understanding of what the job entails and why he or she wants to do it.
Sample Answer: I want to be a software engineer because I enjoy the challenge of solving problems and creating things. I like that software engineers can work on a variety of projects and have a lot of opportunities to learn new skills.
Question Overview: Passengers want to feel like they are flying with a friendly, approachable crew. Look for answers that show the applicant has a fun, active lifestyle.
Sample Answer: I like to go hiking in the mountains, go camping and spend time with my family. I also love to read and write.
Question Overview: Flight attendants need to be able to work well with others. Look for answers that show the applicant's ability to work with a variety of people and handle different situations.
Sample Answer: I have been working with people for most of my life, and I have learned how to deal with a variety of personalities. I am also very good at multitasking and keeping calm under pressure.
Question Overview: An applicant's ability to adapt to changes in the workplace is an important quality for flight attendants. Look for answers that show the applicant can handle new situations and work well with others.
Sample Answer: I would ask my supervisor for more information about the change and what I need to do to make it successful. I would also talk to my coworkers about the change and how we can work together to make it a smooth transition.
Question Overview: The best flight attendants are the ones who can make a stressful situation more pleasant for everyone involved. Look for answers that show the applicant's ability to remain calm and friendly under pressure.
Sample Answer: I think a good flight attendant should be able to make passengers feel comfortable and relaxed. I'm always smiling and I love to joke around with people.