Top Direct Support Professional Interview Questions with Example Answers [2020]

Prepare for your Direct Support Professional interview by going through these most asked Direct Support Professional interview questions. Additionally, get access to sample answers and interviewer's expectations.

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  • Question: Tell me about a time when you had to work under pressure.
  • Question Overview: Working under pressure is a common occurrence for direct support professionals. The ideal candidate will be able to explain a time when they had to work under pressure and how they handled the situation. Did the applicant have a positive outcome?

    Sample Answer: I had to help my client with his homework on a Friday night. I was able to finish it in time for him to turn it in on Monday.

      What the interviewer is looking for:
    • - Ability to handle pressure
    • - Positive outcome

  • Question: Tell me about a time when you were faced with a difficult situation and how did you handle it?
  • Question Overview: The ideal candidate will be able to tell you about a time when they were faced with a difficult situation and how they handled it. Listen to the applicant's tone of voice and how they explain the situation. Do they seem confident in their ability to handle difficult situations?

    Sample Answer: I was caring for a client who was experiencing a seizure. I called 911 and stayed with him until the paramedics arrived.

      What the interviewer is looking for:
    • - Confident tone of voice
    • - Specific situation
    • - How the applicant handled the situation

  • Question: How would you handle a recent problem you faced?
  • Question Overview: The ideal applicant will be able to explain a recent problem they faced as a direct support professional and how they handled it. Focus on how the applicant resolved the issue and if they were able to find a solution.

    Sample Answer: I was asked to help my client with her bills. I helped her create a budget and set up automatic payments.

      What the interviewer is looking for:
    • - Problem-solving skills
    • - Ability to resolve issues
    • - Ability to find a solution

  • Question: What do you know about the population we serve?
  • Question Overview: The ideal candidate will have a good understanding of the population they serve. They will be able to explain the different types of disabilities that they have experience with. The applicant should also be able to explain how they interact with individuals with disabilities.

    Sample Answer: I have experience working with individuals who have physical and intellectual disabilities. I am able to assist them with their daily routines and help them learn new skills.

      What the interviewer is looking for:
    • - Knowledge of the population
    • - Ability to explain how they interact with individuals with disabilities

  • Question: How would you resolve a disagreement with your co-worker?
  • Question Overview: Direct support professionals work in close quarters with their co-workers, so it is essential that they are able to resolve conflicts in a professional manner. The ideal candidate will have experience resolving conflicts in a professional manner. Does the applicant have experience working with people who have different personalities?

    Sample Answer: I would talk to my co-worker and explain how I felt. I would also listen to their side of the story.

      What the interviewer is looking for:
    • - Ability to resolve conflicts in a professional manner
    • - Experience working with people who have different personalities
    • - Ability to work with others

  • Question: If you saw an employee treating the clients in an unfair manner, what would you do?
  • Question Overview: Direct care professionals are responsible for reporting any inappropriate behavior to their supervisor. The ideal candidate will be able to explain how they would handle a situation in which an employee is mistreating a client.

    Sample Answer: I would report the incident to my supervisor and ask that they handle the situation.

      What the interviewer is looking for:
    • - Ability to report inappropriate behavior
    • - Ability to remain calm in a stressful situation

  • Question: How far are you willing to help someone brush their teeth?
  • Question Overview: The ideal candidate will have a good understanding of the importance of dental hygiene. As a direct support professional, you may be required to help someone brush their teeth, floss, and rinse their mouth. The applicant's answer will help you determine if they are willing to go the extra mile to ensure that their patients are healthy.

    Sample Answer: I am willing to brush someone's teeth as long as they are not in pain or discomfort.

      What the interviewer is looking for:
    • - Willingness to help with dental hygiene
    • - Awareness of one's own ability

  • Question: How would you handle a physical attack?
  • Question Overview: Direct support professionals are often required to help individuals with disabilities during a physical attack. The ideal candidate will have experience deescalating a situation and will be able to explain how they would handle a physical attack.

    Sample Answer: I would try to calm the individual down and ask them what was wrong. I would then ask the individual if they wanted me to call their parents or another staff member.

      What the interviewer is looking for:
    • - Ability to deescalate a situation
    • - Experience with physical attacks
    • - Ability to remain calm

  • Question: What is the mission statement of YAI?
  • Question Overview: The ideal candidate will have a firm understanding of the mission statement of YAI. The mission statement is to provide quality services and support to individuals with disabilities and their families. The applicant should be able to explain how they can contribute to the mission statement.

    Sample Answer: I can contribute to the mission by being a direct support professional who is caring and compassionate.

      What the interviewer is looking for:
    • - Understanding of the mission statement
    • - Ability to contribute to the mission statement

  • Question: Have you ever witnessed a person with disability being spoken to inappropriately?
  • Question Overview: Direct support professionals are often the first to notice when a caregiver is treating their patient inappropriately. The ideal candidate will be able to explain a situation where they witnessed someone being spoken to inappropriately. How did the applicant handle the situation?

    Sample Answer: I was working with a client who had a physical disability. The client's mother was yelling at him for not eating his dinner. I told her that she needed to speak to him in a calm voice.

      What the interviewer is looking for:
    • - Ability to handle a difficult situation
    • - Awareness of inappropriate behavior
    • - Ability to intervene