Top Delivery Driver Interview Questions with Example Answers [2022]

Question Overview: This question gives you a chance to see how the candidate responds to a difficult situation. You can learn how they handle angry customers, and you can also see if they are able to be polite and respectful even when they are dealing with a difficult person.

Sample Answer: I once had a customer who was upset because she had not received her package on time. I apologized for the delay and offered her a discount on her next order.

What the interviewer is looking for:
• - The ability to remain calm and polite
• - The ability to resolve issues
• - The ability to find solutions

Question Overview: This question is a great way to see how the candidate thinks about customer service. You can learn if they have a good understanding of what it means to be polite, helpful and respectful.

Sample Answer: I think customer service means being polite and respectful to customers. I always try to be as helpful as possible.

What the interviewer is looking for:
• - A desire to make customers happy
• - A focus on the customer's needs
• - A willingness to go above and beyond

Question Overview: This is a very basic question, but it is important to make sure the candidate knows their own name. You can also use this question to see if they are willing to be polite and respectful to you.

Sample Answer: My name is Jane Smith.

What the interviewer is looking for:
• - A willingness to be polite
• - Respect for the interviewer

Question Overview: This question lets you see how flexible the driver is. You may want to know if they are available during certain hours or if they can work weekends. This question also lets you know if they are willing to work overtime or if they have a lot of other commitments that would make it difficult for them to work for you.

Sample Answer: I am available from 9 a.m. to 5 p.m. Monday through Friday.

What the interviewer is looking for:
• - Availability during the hours you need
• - Flexibility in scheduling
• - A willingness to work overtime

Question Overview: This question is a great way to see if the candidate is aware of the basic parts of a car. You can also ask them about how they would handle a situation where they need to fix a problem with their vehicle. This question can also help you to see if they are mechanically inclined and if they would be able to fix their own vehicle.

Sample Answer: I know that the oil filter is located under the hood and that it helps to lubricate the engine.

What the interviewer is looking for:
• - Knowledge of basic car parts
• - Ability to fix their own vehicle

Question Overview: This question is a standard interview question that helps you to figure out if the driver is currently employed. You can also use it to figure out how long they have been driving. It is important to know how long they have been doing this job because it can help you to figure out if they are experienced enough for the position.

Sample Answer: I was working as a delivery driver for a local business about six months ago.

What the interviewer is looking for:
• - The length of time since the last job
• - The length of time they have been driving

Question Overview: This question is a standard interview question that helps you to see how the candidate will fit into your company. You can learn if they are honest, if they are a hard worker, or if they are able to work well with others.

Sample Answer: I am a hard worker who always tries to do my best.

What the interviewer is looking for:
• - Honesty
• - Hard work
• - Teamwork

Question Overview: This question lets you see how flexible the candidate is. You can also see if they are willing to work odd hours or if they have a specific schedule that they need to follow.

Sample Answer: I can start as soon as possible.

What the interviewer is looking for:
• - A willingness to work on weekends
• - A flexible schedule
• - An understanding of the importance of punctuality

Question Overview: This question helps you to see how the driver views your company. They should have researched your company enough to have some reasons for why they chose you over other companies. How the driver decides to answer this question lets you know whether they can phrase things discreetly, so it can help you see how they would react in a tricky customer service situation where they need to be polite.

Sample Answer: I want to work for your company because I appreciate the opportunity to have a flexible work schedule, and I enjoy driving.

What the interviewer is looking for:
• - Knowledge about what makes your company stand out
• - An answer that is more than just about money
• - Interest in the job

Question Overview: This question is a good way to see how the driver manages their time on the job. You can also see how they prioritize their tasks and if they are able to stick to deadlines.

Sample Answer: I always make sure I have enough time to complete my deliveries. I also make sure I have enough time to get back to my starting point.

What the interviewer is looking for:
• - The ability to prioritize tasks
• - The ability to stick to deadlines
• - The ability to keep track of time

Question Overview: This question helps you to see how the driver would handle a situation where they need to be careful with food items. It also lets you know how they would handle a situation where they need to be careful with other items that are fragile or expensive.

Sample Answer: I always make sure to put food items in the trunk of my car so they are not exposed to the elements.

What the interviewer is looking for:
• - The ability to be careful with food items
• - The ability to be careful with other fragile or expensive items

Question Overview: This question lets you know if the candidate can physically do the job. You can see if they can lift heavy packages, drive for long periods of time and stand for long periods of time.

Sample Answer: I am able to lift up to 50 pounds and drive for up to 10 hours a day.

What the interviewer is looking for:
• - Physical strength and endurance
• - The ability to stand for long periods of time
• - The ability to lift heavy packages

Question Overview: This question lets you see how the driver handles conflict. You can also learn if they are honest about their reasons for leaving a job. This question also helps you to figure out if they are likely to leave your company for another job soon.

Sample Answer: I left my last job because I wanted to work for a company that would give me more opportunities for advancement.

What the interviewer is looking for:
• - Honesty about why they left
• - Acknowledgement of the company's role in their departure
• - A willingness to stay with your company

Question Overview: This question is a great way to see how the driver handles challenges. You can learn about how they handle pressure and how they deal with problems. You can also learn about how they handle conflict and if they are able to work well with others.

Sample Answer: I once had a customer who was very upset because I was late. I apologized and offered to make it up to them by delivering their package for free.

What the interviewer is looking for:
• - The ability to work well with others
• - The ability to stay calm under pressure
• - The ability to solve problems

Question Overview: This question helps you to figure out what the candidate has done in the past and what they are capable of doing. You can see if they have experience with the job you are hiring for. You can also see if they have any experience with other jobs that would be helpful in this position.

Sample Answer: I was responsible for delivering packages to clients within a certain time frame. I had to make sure I was on time and that I had all the necessary paperwork for each delivery.

What the interviewer is looking for:
• - A history of relevant work experience
• - A history of working with similar equipment
• - An understanding of the job requirements

Question Overview: This question is a standard part of the interview process for delivery driver jobs. You need to know if the candidate can lift and carry packages that are about 30 pounds. You can also ask them to demonstrate how they would lift a box of that weight.

Sample Answer: I can lift 30 pounds without any problems.

What the interviewer is looking for:
• - The ability to lift 30 pounds
• - The ability to lift 30 pounds without injuring themselves

Question Overview: This question helps you to see if the driver is reliable. You want someone who will be able to show up on time, especially if you have a lot of deliveries to make. The candidate's answer can also tell you if they are honest about their past work history.

Sample Answer: I was never late or absent from my previous job.

What the interviewer is looking for:
• - A low number of tardies or absences
• - A willingness to admit when they were late
• - An explanation for why they were late

Question Overview: This question is important because you want to make sure the driver can work the hours you need them to. You can also see if they are willing to work overtime or if they have a preference for early morning or late night shifts.

Sample Answer: I prefer to work the early morning shift because I am not as tired as I would be during the day.

What the interviewer is looking for:
• - Flexibility in working hours
• - A willingness to work overtime
• - A desire to work early morning or late night shifts

Question Overview: This question is a good way to see how the driver deals with difficult situations. You can learn how they would handle a situation where they disagree with a customer or supervisor. You can also see how they would deal with a situation where they have to work with someone who is not very nice.

Sample Answer: I always try to find a solution that works for everyone involved, and I am willing to work with others to find the best solution.

What the interviewer is looking for:
• - The ability to be diplomatic
• - The ability to be assertive
• - The ability to compromise