Top Crew Member Interview Questions with Example Answers [2022]

Prepare for your Crew Member interview by going through these most asked Crew Member interview questions. Additionally, get access to sample answers and interviewer's expectations.

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  • Question: What is your greatest strength?
  • Question Overview: This question is a classic interview question that helps you learn about the candidate's strengths and weaknesses. It also helps you learn about their self-awareness and how they view themselves.

    Sample Answer: I am a very hard worker. I can stay focused on a task for hours and I always give my best effort.

      What the interviewer is looking for:
    • - A positive attitude
    • - A desire to learn and improve
    • - An ability to communicate effectively

  • Question: What is your definition of good customer service?
  • Question Overview: This question is a great way to see if the candidate has any experience with customer service. It also helps you to learn about their values and priorities. The answer to this question will tell you if they are likely to be a good fit for your company.

    Sample Answer: Good customer service is when the customer feels like they are being treated fairly and that the employee is trying to help them.

      What the interviewer is looking for:
    • - Detailed
    • - thoughtful answers
    • - A desire to help customers
    • - A focus on customer satisfaction

  • Question: What are some of the qualities that a good customer service representative should have?
  • Question Overview: This question is useful because it gives you insight into the person's values and priorities. It also helps you to learn about their past experience with customer service and how they would approach the job.

    Sample Answer: Good customer service representatives are friendly, patient, and helpful. They are also good at listening to customers and responding to their needs.

      What the interviewer is looking for:
    • - Knowledge of customer service
    • - Interest in helping others
    • - A desire to work in a customer-service position

  • Question: What is your availability and why do you want to work with us?
  • Question Overview: This question helps you find out if the candidate will be available to work when you need them. It also helps you find out if they are interested in working for your company.

    Sample Answer: I'm available any time after 5 p.m. on weekdays and all day on weekends. I would like to work here because I love the food and I think it would be a great place to work.

      What the interviewer is looking for:
    • - A schedule that fits with your business
    • - A genuine interest in working for your company
    • - A desire to learn about the company

  • Question: What is your favorite product in the store?
  • Question Overview: This question is a way to see what the candidate's interests are. It also helps you learn about the person's knowledge of your products and their enthusiasm for your business.

    Sample Answer: I love the classic hamburger here. The meat is always fresh and the bun is perfectly toasted.

      What the interviewer is looking for:
    • - Detailed descriptions of favorite products
    • - Knowledge of products and company
    • - Interest in customer service

  • Question: Tell me about a time when you had to work with someone that you didn’t know.
  • Question Overview: This question helps you to find out if the candidate is a good team player. It also gives you insight into their ability to work with people they do not know.

    Sample Answer: I worked with a group of people on a project for school. We had to work together to complete the project, and I was able to work well with everyone.

      What the interviewer is looking for:
    • - Teamwork skills
    • - Ability to work with people they do not know
    • - Interest in working with others

  • Question: How would your friends describe you?
  • Question Overview: This question gives you insight into the person's personality and helps you learn about their interests. It also gives you a chance to see how they describe themselves.

    Sample Answer: My friends would say that I'm a hard worker who is always willing to help out. They would also say that I'm very friendly and easy to get along with.

      What the interviewer is looking for:
    • - A positive and honest description of their personality
    • - A desire to work with a team
    • - A desire to work in customer service

  • Question: What do you think makes you a good candidate for this job?
  • Question Overview: This question is a great way to get the candidate to talk about their strengths and experience. It also gives you insight into how they think about their own skills and abilities. You can also use this question to learn more about the person's interests, since you can ask them to elaborate on the skills they mention.

    Sample Answer: I have a lot of experience working with customers and I am always looking for ways to improve my customer service skills.

      What the interviewer is looking for:
    • - Detailed answers about past experience
    • - A positive outlook on their own abilities
    • - A desire to work in customer service

  • Question: What is your work experience?
  • Question Overview: This question helps you learn about the candidate's work history, so you can see if they have any relevant experience that will help them succeed in your company. It also helps you learn about their personality and how they will fit in with your team.

    Sample Answer: I've been working at a local restaurant for the past three years. I started out as a busboy and worked my way up to server. I really enjoy working with customers and making sure they have a great experience.

      What the interviewer is looking for:
    • - Detailed descriptions of past jobs
    • - Interest in working in the food industry
    • - Ability to follow policies and procedures

  • Question: What's the nicest surprise you have received from a friend?
  • Question Overview: This question helps you find out how the candidate would react to a positive situation. It also helps you learn about their social life and their friends.

    Sample Answer: My best friend surprised me with a birthday party when I was feeling down. It was really nice to have everyone come together to celebrate.

      What the interviewer is looking for:
    • - Thoughtful answers
    • - A desire to help friends
    • - A positive outlook on life

  • Question: What are your strengths and weaknesses?
  • Question Overview: This is a common question in crew member interviews, and it is important to understand what the candidate considers to be their strengths and weaknesses. Their answer will tell you if they are self-aware and honest, and it will also help you to learn about their work habits.

    Sample Answer: I am very good at working with people, but I need to work on my time management skills.

      What the interviewer is looking for:
    • - Acknowledgement of weaknesses
    • - Acknowledgement of strengths
    • - Honesty about personal flaws

  • Question: If the customer asked for a beverage that we no longer had, what would your response be?
  • Question Overview: This question is designed to see how the candidate would deal with a customer who is upset about a product being out of stock. You can also use this question to see if the person is honest and will admit that the product is not available.

    Sample Answer: I would apologize and offer a similar beverage that we do have in stock. If they were still unhappy, I would offer to give them a discount on their meal.

      What the interviewer is looking for:
    • - Honesty
    • - Willingness to apologize for a mistake
    • - Willingness to offer a solution

  • Question: What is your favorite product of Google?
  • Question Overview: This question helps you to find out if the candidate is familiar with Google and its products. It also helps you learn about their interests and whether they are likely to be a good fit for your company.

    Sample Answer: I use Google's search engine all the time. I also like Google Docs because it makes it easy to share documents with my friends.

      What the interviewer is looking for:
    • - Knowledge of Google products
    • - Interest in technology

  • Question: Why are you the best candidate for this position?
  • Question Overview: This question is a great way to find out how confident the candidate is in their abilities. You can also learn about their self-awareness and how they view their own skills.

    Sample Answer: I'm the best candidate for this position because I have a lot of experience working in restaurants. I know how to handle a busy shift and I'm always willing to learn new things.

      What the interviewer is looking for:
    • - Confidence in their own abilities
    • - Self-awareness
    • - A desire to work hard

  • Question: What was your favorite subject in college?
  • Question Overview: This question gives you insight into the candidate's interests and personality. You can also find out if they have any relevant skills that will help them in their job.

    Sample Answer: I really enjoyed my business classes. I learned a lot about how businesses operate and how to apply those concepts to my own work.

      What the interviewer is looking for:
    • - A subject that is relevant to the job
    • - An interest in learning new skills
    • - A desire to learn more about the industry

  • Question: How do you feel about everything we make here?
  • Question Overview: This question is a good way to find out if the candidate is genuinely interested in the food you serve, or if they are just looking for a job. It also helps you to learn about their culinary knowledge.

    Sample Answer: I love the burgers here. They are always cooked perfectly and the toppings are delicious.

      What the interviewer is looking for:
    • - Knowledge of restaurant food
    • - Interest in food preparation
    • - Enthusiasm for food

  • Question: What brand are you loyal to and why?
  • Question Overview: This question helps you to learn about the candidate's brand loyalty. It also gives you insight into their spending habits, which can be useful if you are hiring a cashier.

    Sample Answer: I'm loyal to the brand of jeans I've been wearing for years. They fit well and are comfortable, so I don't see any reason to switch brands.

      What the interviewer is looking for:
    • - Loyalty to a specific brand
    • - Spending habits
    • - Interest in consumerism

  • Question: How do you work in a fast paced environment?
  • Question Overview: This question is a good way to find out if the candidate is suited to work in a fast-paced environment. It also helps you to learn about their ability to work under pressure.

    Sample Answer: I'm used to working in fast-paced environments, so I know how to stay calm and focused on my tasks.

      What the interviewer is looking for:
    • - Ability to stay calm and focused
    • - Ability to work quickly without sacrificing quality

  • Question: What do you know about us?
  • Question Overview: This question helps you find out how much the candidate knows about your company and its products. It also gives you insight into their interest in your business.

    Sample Answer: I know that you have a wide variety of menu items, and I have read the menu online.

      What the interviewer is looking for:
    • - Detailed knowledge about company
    • - Interest in company and products