Top Crew Member Interview Questions with Example Answers [2020]

Prepare for your Crew Member interview by going through these most asked Crew Member interview questions. Additionally, get access to sample answers and interviewer's expectations.

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  • Question: What is your greatest strength?
  • Question Overview: This question is a classic interview question that helps you learn about the candidate's strengths and weaknesses. It also helps you learn about their self-awareness and how they view themselves.

    Sample Answer: I am a very hard worker. I can stay focused on a task for hours and I always give my best effort.

      What the interviewer is looking for:
    • - A positive attitude
    • - A desire to learn and improve
    • - An ability to communicate effectively

  • Question: What is your definition of good customer service?
  • Question Overview: This question is a great way to see if the candidate has any experience with customer service. It also helps you to learn about their values and priorities. The answer to this question will tell you if they are likely to be a good fit for your company.

    Sample Answer: Good customer service is when the customer feels like they are being treated fairly and that the employee is trying to help them.

      What the interviewer is looking for:
    • - Detailed
    • - thoughtful answers
    • - A desire to help customers
    • - A focus on customer satisfaction

  • Question: Who is your favorite person?
  • Question Overview: This question helps you learn about the person's values and priorities. It also helps you learn about their interpersonal skills and how they relate to others.

    Sample Answer: My favorite person is my grandmother. She has always been there for me, and she has taught me a lot about life.

      What the interviewer is looking for:
    • - A person who is respected
    • - A person who is admired
    • - A person who is loved
    • - A person who is respected and admired

  • Question: What are some of the qualities that a good customer service representative should have?
  • Question Overview: This question is useful because it gives you insight into the person's values and priorities. It also helps you to learn about their past experience with customer service and how they would approach the job.

    Sample Answer: Good customer service representatives are friendly, patient, and helpful. They are also good at listening to customers and responding to their needs.

      What the interviewer is looking for:
    • - Knowledge of customer service
    • - Interest in helping others
    • - A desire to work in a customer-service position

  • Question: What is your availability and why do you want to work with us?
  • Question Overview: This question helps you find out if the candidate will be available to work when you need them. It also helps you find out if they are interested in working for your company.

    Sample Answer: I'm available any time after 5 p.m. on weekdays and all day on weekends. I would like to work here because I love the food and I think it would be a great place to work.

      What the interviewer is looking for:
    • - A schedule that fits with your business
    • - A genuine interest in working for your company
    • - A desire to learn about the company

  • Question: What is your favorite product in the store?
  • Question Overview: This question is a way to see what the candidate's interests are. It also helps you learn about the person's knowledge of your products and their enthusiasm for your business.

    Sample Answer: I love the classic hamburger here. The meat is always fresh and the bun is perfectly toasted.

      What the interviewer is looking for:
    • - Detailed descriptions of favorite products
    • - Knowledge of products and company
    • - Interest in customer service

  • Question: Tell me about a time when you had to work with someone that you didn’t know.
  • Question Overview: This question helps you to find out if the candidate is a good team player. It also gives you insight into their ability to work with people they do not know.

    Sample Answer: I worked with a group of people on a project for school. We had to work together to complete the project, and I was able to work well with everyone.

      What the interviewer is looking for:
    • - Teamwork skills
    • - Ability to work with people they do not know
    • - Interest in working with others

  • Question: How would your friends describe you?
  • Question Overview: This question gives you insight into the person's personality and helps you learn about their interests. It also gives you a chance to see how they describe themselves.

    Sample Answer: My friends would say that I'm a hard worker who is always willing to help out. They would also say that I'm very friendly and easy to get along with.

      What the interviewer is looking for:
    • - A positive and honest description of their personality
    • - A desire to work with a team
    • - A desire to work in customer service

  • Question: What do you think makes you a good candidate for this job?
  • Question Overview: This question is a great way to get the candidate to talk about their strengths and experience. It also gives you insight into how they think about their own skills and abilities. You can also use this question to learn more about the person's interests, since you can ask them to elaborate on the skills they mention.

    Sample Answer: I have a lot of experience working with customers and I am always looking for ways to improve my customer service skills.

      What the interviewer is looking for:
    • - Detailed answers about past experience
    • - A positive outlook on their own abilities
    • - A desire to work in customer service

  • Question: What is your work experience?
  • Question Overview: This question helps you learn about the candidate's work history, so you can see if they have any relevant experience that will help them succeed in your company. It also helps you learn about their personality and how they will fit in with your team.

    Sample Answer: I've been working at a local restaurant for the past three years. I started out as a busboy and worked my way up to server. I really enjoy working with customers and making sure they have a great experience.

      What the interviewer is looking for:
    • - Detailed descriptions of past jobs
    • - Interest in working in the food industry
    • - Ability to follow policies and procedures