Question Overview: The last project a candidate worked on is a good indicator of their current level of motivation. It's also a good indicator of their ability to work independently and follow through on tasks.
Sample Answer: I recently finished a project to upgrade the lighting in the hotel's meeting rooms.
Question Overview: A concierge is often the first person to see a guest's mood change. They must be able to recognize when a guest is unhappy and take action to remedy the situation. They should know how to handle complaints and how to make guests feel better.
Sample Answer: I would ask what I could do to help. If they wanted to talk about it, I would listen and try to help them feel better. If they just wanted me to fix it, I would try my best.
Question Overview: This is your chance to sell yourself. You should explain why you are the best candidate for the job. You should also explain why you want the job.
Sample Answer: I'm a people person who loves to help others. I'm a hard worker who's always willing to go the extra mile. I'm also a quick learner who's eager to learn more about this business.
Question Overview: This question is designed to see if the candidate has done their homework and is aware of the job's requirements. It's also a chance to see how they respond to a question that's not directly related to the job.
Sample Answer: I'm looking for a position where I can use my concierge skills and experience to help guests have a great time.
Question Overview: This is a chance to highlight your best qualities. Be specific and don't be modest.
Sample Answer: I'm a hard worker, and I'm very detail-oriented. I'm also a great communicator.
Question Overview: The best concierges are those who help others without expecting anything in return. They are truly selfless and have a genuine desire to help people.
Sample Answer: I helped a guest find a lost dog. I called all the local shelters and vets and posted flyers in the area.
Question Overview: A concierge should be able to respond to a guest's complaint with a solution, not just an apology. They should be able to offer an explanation of the situation and what they are doing to resolve it.
Sample Answer: I would apologize for the inconvenience and explain that the hotel is experiencing some plumbing problems. I would also offer a discount on their next stay or a free night.
Question Overview: This is a simple question that can reveal a great deal about a candidate. It's best to have a concise, well-rehearsed answer ready.
Sample Answer: I was born in the Midwest and moved to the city when I was 10. I'm a graduate of the University of Chicago with a degree in history. I've worked in hospitality for the past five years, and I'm looking for a position that will allow me to use my people skills to help guests have a great stay.
Question Overview: This is a question that can reveal a lot about a candidate. The best answer is one that shows genuine interest in the position and the company. It should also be specific, not just a general statement about the hospitality industry.
Sample Answer: I've always wanted to work in hospitality, and I've heard great things about your hotel. I'm impressed with your reputation for service excellence and your commitment to environmental sustainability.