Top Concierge Interview Questions with Example Answers [2020]

Prepare for your Concierge interview by going through these most asked Concierge interview questions. Additionally, get access to sample answers and interviewer's expectations.

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  • Question: What was the last project you worked on?
  • Question Overview: The last project a candidate worked on is a good indicator of their current level of motivation. It's also a good indicator of their ability to work independently and follow through on tasks.

    Sample Answer: I recently finished a project to upgrade the lighting in the hotel's meeting rooms.

      What the interviewer is looking for:
    • - A sense of accomplishment
    • - A sense of pride in one's work
    • - A sense of responsibility and accountability

  • Question: How would you handle an unhappy family member or resident?
  • Question Overview: A concierge is often the first person to see a guest's mood change. They must be able to recognize when a guest is unhappy and take action to remedy the situation. They should know how to handle complaints and how to make guests feel better.

    Sample Answer: I would ask what I could do to help. If they wanted to talk about it, I would listen and try to help them feel better. If they just wanted me to fix it, I would try my best.

      What the interviewer is looking for:
    • - An awareness of the importance of hospitality
    • - A desire to make others happy
    • - A willingness to go above and beyond to make guests feel better

  • Question: Why should we hire you?
  • Question Overview: This is your chance to sell yourself. You should explain why you are the best candidate for the job. You should also explain why you want the job.

    Sample Answer: I'm a people person who loves to help others. I'm a hard worker who's always willing to go the extra mile. I'm also a quick learner who's eager to learn more about this business.

      What the interviewer is looking for:
    • - Personal qualities and attributes
    • - Professional experience and accomplishments

  • Question: What are you looking for in this position?
  • Question Overview: This question is designed to see if the candidate has done their homework and is aware of the job's requirements. It's also a chance to see how they respond to a question that's not directly related to the job.

    Sample Answer: I'm looking for a position where I can use my concierge skills and experience to help guests have a great time.

      What the interviewer is looking for:
    • - A desire to work in hospitality
    • - A desire to work in a specific type of hospitality
    • - A desire to work in a specific type of establishment

  • Question: What are your strengths?
  • Question Overview: This is a chance to highlight your best qualities. Be specific and don't be modest.

    Sample Answer: I'm a hard worker, and I'm very detail-oriented. I'm also a great communicator.

      What the interviewer is looking for:
    • - Honesty
    • - Confidence

  • Question: What was a time you really helped someone in your previous job?
  • Question Overview: The best concierges are those who help others without expecting anything in return. They are truly selfless and have a genuine desire to help people.

    Sample Answer: I helped a guest find a lost dog. I called all the local shelters and vets and posted flyers in the area.

      What the interviewer is looking for:
    • - Selflessness
    • - A desire to help others
    • - A genuine concern for the well-being of others

  • Question: How would you respond to the third noise complaint from a guest?
  • Question Overview: A concierge should be able to respond to a guest's complaint with a solution, not just an apology. They should be able to offer an explanation of the situation and what they are doing to resolve it.

    Sample Answer: I would apologize for the inconvenience and explain that the hotel is experiencing some plumbing problems. I would also offer a discount on their next stay or a free night.

      What the interviewer is looking for:
    • - A positive attitude
    • - A willingness to take responsibility and make things right

  • Question: Can you tell me about yourself?
  • Question Overview: This is a simple question that can reveal a great deal about a candidate. It's best to have a concise, well-rehearsed answer ready.

    Sample Answer: I was born in the Midwest and moved to the city when I was 10. I'm a graduate of the University of Chicago with a degree in history. I've worked in hospitality for the past five years, and I'm looking for a position that will allow me to use my people skills to help guests have a great stay.

      What the interviewer is looking for:
    • - Personal background
    • - Education
    • - Career goals

  • Question: What would your best friend say about you?
  • Question Overview: This is a question that reveals a lot about the candidate's character. The best friend should be someone who knows the candidate well and can describe them in a positive light.

    Sample Answer: My best friend would say I'm a great listener and that I'm always there for her when she needs me.

      What the interviewer is looking for:
    • - A person who is honest
    • - loyal
    • - supportive
    • - and has a good sense of humor

  • Question: Why do you want to work for us?
  • Question Overview: This is a question that can reveal a lot about a candidate. The best answer is one that shows genuine interest in the position and the company. It should also be specific, not just a general statement about the hospitality industry.

    Sample Answer: I've always wanted to work in hospitality, and I've heard great things about your hotel. I'm impressed with your reputation for service excellence and your commitment to environmental sustainability.

      What the interviewer is looking for:
    • - A genuine interest in the position and company
    • - Specific reasons for wanting to work for the company
    • - Knowledge of the company's history and reputation