Question Overview: The last project a candidate worked on is a good indicator of their current level of motivation. It's also a good indicator of their ability to work independently and follow through on tasks.
Sample Answer: I recently finished a project to upgrade the lighting in the hotel's meeting rooms.
Question Overview: A concierge is often the first person to see a guest's mood change. They must be able to recognize when a guest is unhappy and take action to remedy the situation. They should know how to handle complaints and how to make guests feel better.
Sample Answer: I would ask what I could do to help. If they wanted to talk about it, I would listen and try to help them feel better. If they just wanted me to fix it, I would try my best.
Question Overview: This question is designed to see if the candidate has done their homework and is aware of the job's requirements. It's also a chance to see how they respond to a question that's not directly related to the job.
Sample Answer: I'm looking for a position where I can use my concierge skills and experience to help guests have a great time.
Question Overview: This is a chance to highlight your best qualities. Be specific and don't be modest.
Sample Answer: I'm a hard worker, and I'm very detail-oriented. I'm also a great communicator.
Question Overview: The best concierges are those who help others without expecting anything in return. They are truly selfless and have a genuine desire to help people.
Sample Answer: I helped a guest find a lost dog. I called all the local shelters and vets and posted flyers in the area.
Question Overview: A concierge should be able to respond to a guest's complaint with a solution, not just an apology. They should be able to offer an explanation of the situation and what they are doing to resolve it.
Sample Answer: I would apologize for the inconvenience and explain that the hotel is experiencing some plumbing problems. I would also offer a discount on their next stay or a free night.
Question Overview: This is a simple question that can reveal a great deal about a candidate. It's best to have a concise, well-rehearsed answer ready.
Sample Answer: I was born in the Midwest and moved to the city when I was 10. I'm a graduate of the University of Chicago with a degree in history. I've worked in hospitality for the past five years, and I'm looking for a position that will allow me to use my people skills to help guests have a great stay.
Question Overview: This is a question that can reveal a lot about a candidate. The best answer is one that shows genuine interest in the position and the company. It should also be specific, not just a general statement about the hospitality industry.
Sample Answer: I've always wanted to work in hospitality, and I've heard great things about your hotel. I'm impressed with your reputation for service excellence and your commitment to environmental sustainability.
Question Overview: This is your chance to sell yourself. You should explain why you are the best candidate for the job. You should also explain why you want the job.
Sample Answer: I'm a people person who loves to help others. I'm a hard worker who's always willing to go the extra mile. I'm also a quick learner who's eager to learn more about this business.
Question Overview: The best concierges are those who love the work and are passionate about helping others. They should be able to articulate why they want to work in this capacity and how they see themselves as a concierge.
Sample Answer: I love to help people and I'm good at it. I know I'd be good at it because I've been doing it my whole life.
Question Overview: This question is a great way to see how well you understand the job and what you think about it. It's also a good way to see how well you can sell yourself.
Sample Answer: I've always been interested in the hospitality industry. I've worked in a number of different positions and would love to work here.
Question Overview: This is a question that should be asked of all candidates. The answer should be specific and reflect the candidate's flexibility.
Sample Answer: I'm available to start work on Monday, June 1st.
Question Overview: A concierge is often the first person a guest sees when they have a problem. They must be able to diffuse the situation and make the guest feel better. They should be able to do so without making the guest feel like they're being reprimanded.
Sample Answer: I worked at a restaurant, and one night a customer was upset because he had been waiting for his table for over an hour. I apologized and offered to get him a drink on the house. He was so appreciative that he left us a very generous tip.
Question Overview: A concierge should be able to say no to requests that are not in the best interests of the guest or the hotel. They should also be able to explain why they are saying no.
Sample Answer: I worked at a restaurant, and one day a customer asked me to put a bottle of wine in the refrigerator. I told him I couldn't because it was against the law.
Question Overview: This question is designed to see if the candidate has a clear idea of where they want to go in their career. It also reveals how realistic they are about their goals. An ideal candidate should have a clear idea of what they want to achieve and how they plan to get there.
Sample Answer: I'd like to be a concierge at a five-star hotel. I'd like to work my way up from the bottom and learn everything I can about the industry.
Question Overview: The three attributes of a successful business are: 1. Customer service 2. Quality products and services 3. A competitive price
Sample Answer: I worked in a retail store and we were always busy. We had to make sure we had enough staff on hand to handle the customers. We also had to make sure we had enough stock on hand to meet the demand of our customers.
Question Overview: A concierge is a jack-of-all-trades. They are required to have a broad knowledge of the area and the hotel, as well as a wide range of skills and abilities. A candidate's past experience should demonstrate an ability to perform a variety of tasks and duties, including those that may not be directly related to the job.
Sample Answer: I've worked as a cashier, a server, a bartender and a hostess. I've also worked in the kitchen and in housekeeping.
Question Overview: This question is designed to reveal a candidate's ability to handle difficult situations with poise, tact and grace. It also reveals a candidate's ability to learn from past mistakes and apply those lessons to their future performance.
Sample Answer: I was working at a restaurant, and a guest was upset because the kitchen had run out of his favorite dish. I tried to calm him down, but he got more upset. He started yelling at me and calling me names. I didn't know what to do, so I called my manager. He handled it well.
Question Overview: Conflicts are inevitable in any workplace, and a concierge is no exception. The best concierges are able to resolve conflicts quickly and diplomatically. They are also able to keep their cool and not take things personally.
Sample Answer: I worked in a nursing home, and we had a lot of conflicts between staff and residents. I learned to be patient and to listen to both sides before making a decision.