Top Client Services Manager Interview Questions with Example Answers [2020]

Prepare for your Client Services Manager interview by going through these most asked Client Services Manager interview questions. Additionally, get access to sample answers and interviewer's expectations.

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  • Question: How would you handle an angry client?
  • Question Overview: As a client services manager, you will be dealing with angry clients on a regular basis. It is important to find someone who can remain calm and collected in these situations. This question will allow you to gauge how your candidate handles conflict and will give you a glimpse into their personality.

    Sample Answer: I would listen to the client’s concerns and then offer a solution that would work for both of us.

      What the interviewer is looking for:
    • - Ability to remain calm
    • - Demonstrates empathy
    • - Examples of conflict resolution

  • Question: Where do you see yourself in five years?
  • Question Overview: The client services manager is often the liaison between clients and the rest of the company. They need to be someone who is reliable, likable, and able to work effectively with both clients and colleagues. Hearing a candidate’s willingness to collaborate with various actors and how important they feel this is to success will let you know how well they will work with others both internally and externally.

    Sample Answer: Collaboration is what keeps everyone working toward the same goals. I believe strong relationships are very important and cannot do a good job without input from the team.

      What the interviewer is looking for:
    • - Assurance that collaboration is key to success
    • - Examples of times when they collaborated successfully
    • - Acknowledgement that poor collaboration is ineffectiv

  • Question: Why do you want to work for us?
  • Question Overview: This is a great question to ask because it will allow you to get a sense of whether or not the candidate is truly interested in your company and the position. They should be able to speak to the company’s values and mission and how they align with their own personal goals.

    Sample Answer: I am very interested in your company and the work you do. I have been following your progress for some time now and am excited to be a part of it.

      What the interviewer is looking for:
    • - Demonstrates genuine interest in the company
    • - Demonstrates knowledge of the company
    • - Shows enthusiasm for the position

  • Question: What do you find frustrating about your current position?
  • Question Overview: This question is important because it will help you identify what your candidate is looking for in a new position. You can use this information to determine if your company is the right fit for them. If they are frustrated by the lack of opportunities to grow or advance, you may need to explain how they can do so at your company.

    Sample Answer: I am frustrated by the lack of opportunities to grow and advance at my current company. I would like to see more opportunities for growth and advancement in my next position.

      What the interviewer is looking for:
    • - Examples of frustrations
    • - Explanation of how they are resolved
    • - How they would like to see the situation resolved

  • Question: How would you change a negative culture into one that is positive and progressive?
  • Question Overview: A client services manager is often the face of your company. They will be the first person that clients interact with when they call or visit your business. It is important to find someone who can be a positive influence on your company culture and who can help to create a positive environment for your clients and employees.

    Sample Answer: I would start by listening to employees’ concerns and addressing them in a timely manner. I would also make sure to reward employees for their hard work and dedication.

      What the interviewer is looking for:
    • - Examples of how they have changed a negative culture
    • - Ability to empathize with others
    • - Acknowledgement that a negative culture is not productive

  • Question: What are your qualifications for this position?
  • Question Overview: This question is a great way to find out how well the candidate knows themselves and their strengths. Listen carefully to their answer and ask follow-up questions if necessary. You want to hire someone who is confident in their abilities and can speak to them in a clear and concise way.

    Sample Answer: I have a strong work ethic and am very organized. I am also very detail-oriented and have a knack for problem solving.

      What the interviewer is looking for:
    • - Confidence in their skills
    • - Examples of how they have used their skills in the past
    • - Ability to explain how they will use their skills in the future

  • Question: What can you teach me about programming?
  • Question Overview: This question is important to ask because you want to know that your client services manager is capable of learning new skills and adapting to the ever-changing technology landscape. You need to know that you can rely on them to be a good teacher and mentor to other employees.

    Sample Answer: I am always willing to learn new things. I have taught myself HTML and CSS in the past.

      What the interviewer is looking for:
    • - Ability to learn new skills
    • - Examples of past teaching experiences
    • - Acknowledgement that they are willing to learn

  • Question: How will you manage your team?
  • Question Overview: A client services manager is responsible for managing a team of employees. This question will help you understand how they will handle this responsibility and what their leadership style is like.

    Sample Answer: I am a very hands-on leader. I like to be involved in all aspects of the project and ensure that my team is happy and productive.

      What the interviewer is looking for:
    • - Ability to delegate tasks
    • - Ability to motivate and inspire others
    • - Examples of times when they were a leader

  • Question: How do you handle a crisis?
  • Question Overview: A crisis can be anything from a client complaint to a product recall. It is important to have someone who can handle these situations effectively and efficiently. This question will allow you to see how your candidate handles stressful situations and will give you an idea of how they will react in the future.

    Sample Answer: I always remain calm and think through the situation before making any decisions. I have never had a crisis that I could not handle.

      What the interviewer is looking for:
    • - Ability to remain calm
    • - Examples of how they handled a crisis in the past
    • - Acknowledgement that a crisis is inevitable

  • Question: Why do you think you are a good fit for the position?
  • Question Overview: This question is a great way to learn about the candidate’s knowledge of the job description and their interest in the position. Listen closely to their answer and make sure they are a good fit for the position.

    Sample Answer: I have a proven track record of working with clients and building strong relationships. I am very organized and detail-oriented, which will help me be successful in this position.

      What the interviewer is looking for:
    • - Demonstrates knowledge of the job description
    • - Acknowledgement of what the company is looking for
    • - Examples of how they are a good fit