Top Clerk Interview Questions with Example Answers [2020]

Prepare for your Clerk interview by going through these most asked Clerk interview questions. Additionally, get access to sample answers and interviewer's expectations.

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  • Question: Do you have a car?
  • Question Overview: A car is a necessity for most office clerks. They must travel to and from work and may need to visit clients, vendors and other business partners. A candidate that doesn't have a car may not be able to travel to these locations.

    Sample Answer: I own a car and have no problem driving to work or visiting clients, vendors or other business partners.

      What the interviewer is looking for:
    • - Car ownership
    • - Ability to travel to and from work
    • - Ability to travel to client
    • - vendor and other business partner locations

  • Question: What is your work experience?
  • Question Overview: Clerks work in a variety of industries and have a variety of job duties. The candidate's work experience will help you determine if they possess the skills and knowledge to perform the job duties you require. The candidate's work experience will also help you determine if they are a good fit for your company's culture.

    Sample Answer: I have worked in the medical, legal and marketing industries as a clerk. I have performed data entry, word processing and document creation.

      What the interviewer is looking for:
    • - Work experience in multiple industries
    • - Work experience in clerical positions
    • - Work experience in a variety of clerical positions

  • Question: What do you want me to know about you?
  • Question Overview: The candidate wants to make a lasting impression on you. They want to show you that they are a good fit for the job. They want to show you that they are a hard worker and will be an asset to your company. The candidate wants you to know that they are motivated and dedicated to the job.

    Sample Answer: I want you to know that I am a hard worker and I am motivated to do well in my career. I am dedicated to my work and I'm always looking for ways to improve my skills.

      What the interviewer is looking for:
    • - Motivation
    • - Dedication
    • - Hard worker
    • - Good fit for the job

  • Question: What makes you stand out from the other candidates?
  • Question Overview: Clerks are a dime a dozen. You want to hire someone that stands out from the crowd. The candidate should possess the skills and attributes that make them unique and better than other candidates. They should be able to explain why they are the best candidate for the job.

    Sample Answer: I have experience in multiple industries as a clerk, which gives me a broader understanding of information systems, standards and data processing. I have experience with IT protocol and standard practices. I have also worked with multiple software programs, such as Microsoft Office and Google Docs.

      What the interviewer is looking for:
    • - Skills and attributes that make them stand out
    • - Knowledge of why they are the best candidate
    • - Unique skills and attributes

  • Question: What's your favorite song?
  • Question Overview: This question is a fun way to learn about the candidate's personality and interests. It's a great icebreaker question to start off the interview.

    Sample Answer: My favorite song is "I'm Yours" by Jason Mraz.

      What the interviewer is looking for:
    • - The candidate's favorite song
    • - Their musical tastes
    • - Their musical preferences

  • Question: What would you do if a family of four is waiting to be attended and you have a phone call on hold, an incoming call and the nurse needs your assistance?
  • Question Overview: Clerks are the first point of contact for customers and clients. They are responsible for greeting customers, answering questions and providing assistance. The candidate's answer will indicate their level of customer service, how they prioritize tasks and how they handle stressful situations.

    Sample Answer: I would take the call on hold and then attend to the family of four. I would apologize to the caller and let them know that I would be with them shortly. I would then attend to the family of four and help them with their questions.

      What the interviewer is looking for:
    • - Customer service skills
    • - Prioritizing tasks
    • - Handling stressful situations

  • Question: How do you prepare for confrontation?
  • Question Overview: Confrontation is a part of the job for clerks. They must deal with angry customers, business partners and visitors on a daily basis. The candidate's answer will reveal how they handle confrontations. A candidate that is well-prepared for confrontation is more likely to remain calm and handle the situation in a professional manner. They are more likely to have a higher success rate in dealing with confrontations.

    Sample Answer: I've had to deal with angry customers and business partners in the past. I remain calm and handle the situation professionally.

      What the interviewer is looking for:
    • - Confrontation experience
    • - Calm demeanor
    • - Professional handling of confrontation

  • Question: What was your previous job?
  • Question Overview: The candidate's previous job will give you an idea of their work history and what they did in their previous job. Their previous job will also give you an idea of their experience level.

    Sample Answer: I was a clerk in a medical office.

      What the interviewer is looking for:
    • - Previous job
    • - Experience level
    • - Work history

  • Question: Why do you want to work for us?
  • Question Overview: A candidate that wants to work for you is more likely to be a good fit for your company. They are motivated and have a desire to work for your company. They are interested in the job and want to work for your company. They are excited about the opportunity and want to work for you.

    Sample Answer: I am interested in working for your company because I have heard great things about it. I want to be a part of a successful team.

      What the interviewer is looking for:
    • - Motivation
    • - Desire to work for the company
    • - Interest in the job
    • - Excitement about the opportunity

  • Question: How do you handle stress?
  • Question Overview: Clerks are responsible for completing a variety of tasks in a fast-paced environment. The right candidate will remain calm and collected when the workday becomes stressful. They will not let stress affect their work performance and will complete tasks in a timely manner.

    Sample Answer: I handle stress by remaining calm and focused on the task at hand. I don't let stress affect my work performance. I complete tasks in a timely manner.

      What the interviewer is looking for:
    • - Stress management skills
    • - Ability to remain calm and focused in stressful situations
    • - Completion of tasks in a timely manner