Question Overview: A car is a necessity for most office clerks. They must travel to and from work and may need to visit clients, vendors and other business partners. A candidate that doesn't have a car may not be able to travel to these locations.
Sample Answer: I own a car and have no problem driving to work or visiting clients, vendors or other business partners.
Question Overview: Clerks work in a variety of industries and have a variety of job duties. The candidate's work experience will help you determine if they possess the skills and knowledge to perform the job duties you require. The candidate's work experience will also help you determine if they are a good fit for your company's culture.
Sample Answer: I have worked in the medical, legal and marketing industries as a clerk. I have performed data entry, word processing and document creation.
Question Overview: Clerks are a dime a dozen. You want to hire someone that stands out from the crowd. The candidate should possess the skills and attributes that make them unique and better than other candidates. They should be able to explain why they are the best candidate for the job.
Sample Answer: I have experience in multiple industries as a clerk, which gives me a broader understanding of information systems, standards and data processing. I have experience with IT protocol and standard practices. I have also worked with multiple software programs, such as Microsoft Office and Google Docs.
Question Overview: This question is a fun way to learn about the candidate's personality and interests. It's a great icebreaker question to start off the interview.
Sample Answer: My favorite song is "I'm Yours" by Jason Mraz.
Question Overview: Clerks are the first point of contact for customers and clients. They are responsible for greeting customers, answering questions and providing assistance. The candidate's answer will indicate their level of customer service, how they prioritize tasks and how they handle stressful situations.
Sample Answer: I would take the call on hold and then attend to the family of four. I would apologize to the caller and let them know that I would be with them shortly. I would then attend to the family of four and help them with their questions.
Question Overview: Confrontation is a part of the job for clerks. They must deal with angry customers, business partners and visitors on a daily basis. The candidate's answer will reveal how they handle confrontations. A candidate that is well-prepared for confrontation is more likely to remain calm and handle the situation in a professional manner. They are more likely to have a higher success rate in dealing with confrontations.
Sample Answer: I've had to deal with angry customers and business partners in the past. I remain calm and handle the situation professionally.
Question Overview: The candidate's previous job will give you an idea of their work history and what they did in their previous job. Their previous job will also give you an idea of their experience level.
Sample Answer: I was a clerk in a medical office.
Question Overview: A candidate that wants to work for you is more likely to be a good fit for your company. They are motivated and have a desire to work for your company. They are interested in the job and want to work for your company. They are excited about the opportunity and want to work for you.
Sample Answer: I am interested in working for your company because I have heard great things about it. I want to be a part of a successful team.
Question Overview: Clerks are responsible for completing a variety of tasks in a fast-paced environment. The right candidate will remain calm and collected when the workday becomes stressful. They will not let stress affect their work performance and will complete tasks in a timely manner.
Sample Answer: I handle stress by remaining calm and focused on the task at hand. I don't let stress affect my work performance. I complete tasks in a timely manner.
Question Overview: Customer service is a vital part of clerical work. Clerks must be friendly and helpful to customers and business partners. They must be able to answer questions and resolve issues that arise. The candidate's definition of exceptional customer service will help you determine if they are a people person and if they value customer service.
Sample Answer: I define exceptional customer service as being friendly, helpful and knowledgeable. I enjoy helping customers and business partners with any questions or issues they have.
Question Overview: In an office setting, clerks prioritize tasks to ensure they are completed in a timely manner. They must complete all assigned tasks before the end of the workday. The candidate must be able to prioritize tasks and ensure they are completed before the end of the day.
Sample Answer: I prioritize my tasks by importance and urgency. I complete urgent tasks first and important tasks last.
Question Overview: Clerks work with customers on a daily basis. They handle customer calls, respond to customer emails and assist customers in person. The candidate's experience with customers will determine their level of customer service and communication skills. A candidate with experience in customer service will be able to provide you with examples of how they handled customer issues and complaints.
Sample Answer: I have worked with customers on a daily basis as a clerk. I have experience in handling customer complaints and issues. I have also developed strong communication skills that help me provide excellent customer service.
Question Overview: The candidate's answer to this question will help you determine if they are a good fit for the job. Their strengths and weaknesses will help you determine if they are a good fit for your company.
Sample Answer: My strengths are my attention to detail and my ability to multitask in a fast-paced environment. My weaknesses include my difficulty with time management and my lack of experience with data entry.
Question Overview: The candidate's answer to this question will help you determine if they are a team player. They should be able to point out a skill that they have that benefits the company or other employees. This skill could be a talent or an ability that they have developed over time.
Sample Answer: I'm most proud of my ability to multitask and manage multiple tasks at once.
Question Overview: As a Jamba Juice team member, you want a candidate that is friendly, outgoing and has a passion for customer service. The candidate should possess a desire to work in a fast-paced environment and be able to multitask. They should be able to work well with others and have the ability to work in a team environment.
Sample Answer: I'm a friendly person that enjoys working with customers and helping them make their day better. I'm outgoing and enjoy being around people. I'm also very organized and can multitask well.
Question Overview: Clerks work in a team environment with other clerical staff and office managers. They must work well with others to complete tasks and projects. A candidate that works well with others will be more productive in the workplace. They will be more likely to complete tasks on time and avoid mistakes.
Sample Answer: I work well with others in a team setting. I have experience working in a team environment and have developed strong interpersonal skills.
Question Overview: QT hires the best candidates for office clerk positions. They are committed to providing the best service to their clients. QT is a leader in the staffing industry and has an extensive network of clients. They have a proven track record of placing candidates in office clerk positions.
Sample Answer: QT is a leader in the staffing industry and has an extensive network of clients. I'm confident that QT will provide me with the best job opportunities and help me find a great office clerk position.
Question Overview: Clerks are in high demand and are expected to grow in numbers. The job outlook is positive for the next five years. The candidate's answer will indicate their career goals and how they see themselves growing in the field. If they have a plan to advance their career, they will be more motivated to work harder and advance their skills.
Sample Answer: In the next five years, I see myself as a manager of a team of clerks.
Question Overview: Clerks work in an office setting and must be flexible with their schedules. They must be able to work overtime and weekends if needed. The right candidate is willing to work overtime and weekends when needed. They are willing to work outside of their normal work hours if necessary.
Sample Answer: I'm flexible with my schedule. I'm willing to work overtime and weekends when needed. I'm also willing to work outside of my normal work hours if necessary.