Top Cashier Interview Questions with Example Answers [2020]

Prepare for your Cashier interview by going through these most asked Cashier interview questions. Additionally, get access to sample answers and interviewer's expectations.

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  • Question: What is your favorite movie?
  • Question Overview: This is a simple question that gives you an idea of what kind of movies your applicant likes. It can also be used to determine their personality type.

    Sample Answer: My favorite movie is "The Hangover". It's a comedy about a group of friends who go on a bachelor party in Las Vegas and have a wild time. I think it's funny and it's something I can relate to.

      What the interviewer is looking for:
    • - A movie that showcases the applicant's personality
    • - A movie that is entertaining
    • - A movie that is relevant to the applicant's life

  • Question: Why did you choose to work at Meijer?
  • Question Overview: This question is designed to see if the applicant has done their research on the company. It's important for a cashier to be familiar with the company they work for and its history.

    Sample Answer: I chose to work at Meijer because I like the way you treat your employees. I've heard a lot about how you give back to the community and I think that's really cool.

      What the interviewer is looking for:
    • - Knowledge of the company
    • - Interest in the company
    • - Ability to demonstrate interest in the company

  • Question: How would you handle a customer complaint?
  • Question Overview: Cashiers are often the first point of contact for customers and as such, they are responsible for handling any complaints that come their way. A good cashier will be able to handle complaints in a professional manner and will be able to resolve the issue quickly.

    Sample Answer: I would apologize for the inconvenience and offer a discount on their next purchase. I would then ask them to wait while I get a manager to help them.

      What the interviewer is looking for:
    • - Friendly and approachable demeanor
    • - An understanding of the importance of customer service
    • - The willingness to go above and beyond to resolve an issue

  • Question: What is your previous experience in retail?
  • Question Overview: This question is designed to find out if the applicant has any experience working in a retail environment. Retail experience is a plus, but it's not required for the position of cashier.

    Sample Answer: I've worked as a cashier at a grocery store for the past two years. I've also worked as a sales associate at a clothing store and as a stocker at a department store.

      What the interviewer is looking for:
    • - Previous experience in retail
    • - Mention of specific skills
    • - Experience with cash register

  • Question: What are some of your interests?
  • Question Overview: This question is designed to give you an idea of the applicant's personality. An applicant who is interested in a variety of things will be more interesting to work with and will have a greater range of interests that they can bring to the job.

    Sample Answer: I like to read, go to the movies and play sports. I also enjoy learning about new things and meeting new people.

      What the interviewer is looking for:
    • - An interest in a variety of activities
    • - A willingness to learn new things
    • - A desire to be part of a team

  • Question: How do you handle pressure?
  • Question Overview: Cashiers are often the first point of contact for customers and are responsible for providing excellent customer service. They are also responsible for handling money and keeping track of inventory. As such, they must be able to handle pressure in a professional manner.

    Sample Answer: I believe that pressure is a part of any job and I'm always up for a challenge. I'm always willing to go above and beyond to make sure that my customers are satisfied with their experience.

      What the interviewer is looking for:
    • - Friendly and approachable demeanor
    • - An understanding of the importance of customer service
    • - The willingness to go above and beyon

  • Question: Tell me about a time you provided great customer service.
  • Question Overview: Cashiers are the face of a business and must be able to provide excellent customer service. This question will help you determine whether your applicant is capable of providing great customer service.

    Sample Answer: I was working at a local coffee shop and a customer came in who was in a rush. I made sure to get their order out quickly so they could get back to their busy day.

      What the interviewer is looking for:
    • - Friendly and approachable demeanor
    • - An understanding of the importance of customer service
    • - The willingness to go above and beyon

  • Question: Tell me about a time when you had to use your problem solving skills.
  • Question Overview: Cashiers are responsible for solving problems on the job, whether it's a customer complaint or a register malfunction. This question will help you determine how well your applicant can think on their feet and how they would handle a situation that requires problem solving.

    Sample Answer: I was working at a restaurant and a customer came up to me and told me that they had ordered a side of ranch dressing with their meal but didn't receive it. I apologized and went to check with the kitchen. They said they had forgotten to put it in the bag, so I went back to the customer and gave them the dressing on the house.

      What the interviewer is looking for:
    • - A detailed description of the problem
    • - A well-thought-out solution
    • - The ability to think quickly

  • Question: Tell me about a time when you had to deal with an angry customer.
  • Question Overview: Cashiers are often the first point of contact for customers and as such, they are often the ones who have to deal with irate customers. This question will help you determine how well your applicant can handle difficult situations.

    Sample Answer: I had a customer who was upset because she had waited a long time to get her order. I apologized for the wait and offered her a discount on her purchase. She was happy with that and left happy.

      What the interviewer is looking for:
    • - Friendly and approachable demeanor
    • - An understanding of the importance of customer service
    • - The willingness to go above and beyon

  • Question: Describe yourself in 3 adjectives.
  • Question Overview: This question is designed to get to know the applicant on a personal level. It will help you determine whether they are a good fit for the company and will help you determine if you want to work with them.

    Sample Answer: I would describe myself as friendly, hard working and energetic.

      What the interviewer is looking for:
    • - Friendly
    • - Hard working
    • - Energetic