Top Case Manager Interview Questions with Example Answers [2022]

Prepare for your Case Manager interview by going through these most asked Case Manager interview questions. Additionally, get access to sample answers and interviewer's expectations.

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  • Question: Tell me about a time when you had to handle an upset customer.
  • Question Overview: Case managers in customer service handle complaints from customers. They are required to listen to the customer's complaint and act accordingly. The right candidate is calm and can resolve the customer's problem. He or she can also handle angry customers and resolve their issues.

    Sample Answer: I once had a customer who was upset because her flight was delayed. I listened to her complaint and offered her a refund for the inconvenience. She was happy with my response and thanked me for my help.

      What the interviewer is looking for:
    • - Experience in customer service
    • - Ability to handle upset customers
    • - Knowledge of how to resolve customer complaints

  • Question: What are your strengths?
  • Question Overview: Case managers are asked to describe their strengths during job interviews. They must be prepared to discuss their strengths and weaknesses and how they have used them to succeed in previous positions. The candidate should be able to explain how their strengths help them perform their job duties.

    Sample Answer: I am a good communicator and I am able to work well with others. These skills are important in my current position because I work with a team of people who need to communicate well with each other.

      What the interviewer is looking for:
    • - Knowledge of strengths and weaknesses
    • - Experience using strengths to succeed in previous positions

  • Question: Why do you think you are a good fit for this position?
  • Question Overview: Case managers employed in social services must be able to explain why they are a good fit for the position. They must be able to explain their skills, experience, and education to help the interviewer understand how they can contribute to the organization. They should also be able to explain how their experience has prepared them for the job.

    Sample Answer: I have experience in social services and child protective services and have removed children from risky home environments. I have experience conducting home studies and know how to evaluate the home and report findings to a supervisor.

      What the interviewer is looking for:
    • - Experience in social and child protective services
    • - Knowledge of the signs of child abuse and/or neglect
    • - Experience removing children from risky home environment

  • Question: Why do you want to work for us?
  • Question Overview: Case managers employed in social services are responsible for assisting families who are in need of social services. They must have a genuine desire to help others and be able to communicate this to the interviewer. They must also be able to explain how they will contribute to the organization's mission and goals.

    Sample Answer: I am very passionate about helping children and families in need. I want to make a difference in their lives and help them achieve their goals.

      What the interviewer is looking for:
    • - Knowledge of the organization's mission and goals
    • - Ability to contribute to the organization's mission
    • - Desire to help others

  • Question: Tell me about yourself.
  • Question Overview: Case managers are responsible for communicating with clients and other stakeholders. They must be able to present themselves in a professional manner. The candidate should be able to speak about their experience and qualifications in a clear and concise manner.

    Sample Answer: I have worked as a case manager for the past five years. I have experience working with clients and their families to meet their needs. I am familiar with the services offered by my organization and can explain them to clients.

      What the interviewer is looking for:
    • - Experience in customer service
    • - Ability to communicate with clients
    • - Ability to present self professionally

  • Question: How do you balance your personal and professional life?
  • Question Overview: Case managers employed in social services have a demanding job. They must balance their professional and personal life. They must be able to manage their time effectively and meet deadlines. They must also be able to work under pressure and meet the expectations of their supervisors.

    Sample Answer: I have learned to manage my time effectively by prioritizing my tasks and delegating work to others when necessary. I have also learned to manage my stress levels by taking breaks and using relaxation techniques.

      What the interviewer is looking for:
    • - Experience in balancing personal and professional life
    • - Ability to manage time effectively
    • - Ability to meet deadlines

  • Question: Would you be okay with asking a family to leave shelter residence due to their non-compliance with shelter rules and regulations?
  • Question Overview: Case managers in shelters are responsible for enforcing shelter rules and regulations. They must be able to enforce rules and regulations without being confrontational. The right candidate has experience in dealing with people who are upset and knows how to handle the situation without escalating it.

    Sample Answer: I would be okay with asking a family to leave shelter residence if they were non-compliant with the shelter rules and regulations. I would explain the reason for my decision and offer them a chance to appeal.

      What the interviewer is looking for:
    • - Experience in enforcing shelter rules and regulations
    • - Ability to handle people who are upset
    • - Ability to communicate effectively

  • Question: What is your experience with domestic violence?
  • Question Overview: Case managers employed in social services have experience with domestic violence cases. They know how to identify signs of abuse and know how to help victims. They also know how to help victims find shelter and safety.

    Sample Answer: I have worked with several victims of domestic violence. I have helped them find shelter and safety, and I have helped them file for a restraining order against their abuser.

      What the interviewer is looking for:
    • - Experience with domestic violence
    • - Knowledge of domestic violence laws and procedures
    • - Ability to identify signs of domestic violence

  • Question: Tell me about a time when you had to deal with a difficult situation.
  • Question Overview: Case managers employed in social services have experience dealing with difficult situations. They may have to deal with a patient who is angry or upset, or a family member who is grieving. They must be able to listen to the patient and family member's concerns and offer support. They must be able to explain the situation and the organization's policies to the patient and family member.

    Sample Answer: I had to deal with a situation where a patient was upset because he was being discharged from the hospital. He was very angry and refused to leave. I had to explain that he needed to go home and rest, and that he would be able to return for treatment once his condition improved.

      What the interviewer is looking for:
    • - Experience dealing with difficult situations
    • - Knowledge of how to handle difficult situations
    • - Ability to listen and communicate effectively

  • Question: What do you know about Medicare, Medicaid and DRG's?
  • Question Overview: Case managers in medical facilities are familiar with Medicare, Medicaid and DRG's. They know how to determine which insurance plan a patient has and what it covers. They know how to determine the correct reimbursement amount for each service. They know how to determine which insurance plan a patient has and what it covers. They know how to determine the correct reimbursement amount for each service.

    Sample Answer: I am aware that Medicare is a federal health insurance program for people 65 years or older. It is available to citizens and permanent residents of the United States. I also know that Medicaid is a federal-state program that helps pay for medical care for people with low incomes and limited resources.

      What the interviewer is looking for:
    • - Experience in medical facilities
    • - Knowledge of Medicare
    • - Medicaid and DRG's
    • - Knowledge of insurance plans

  • Question: What do you know about the company?
  • Question Overview: Case managers who work for private companies must know about the company's mission and goals. They must also be familiar with the company's products and services. The right candidate can describe the company's history and explain how it has evolved over time.

    Sample Answer: I know that your company is a leader in the field of medical research. It has been in business for over 20 years and has conducted numerous studies on new drugs and treatments.

      What the interviewer is looking for:
    • - Knowledge of the company's history
    • - Knowledge of the company's products and services
    • - Familiarity with the company's goals

  • Question: How do you meet deadlines and ensure accuracy?
  • Question Overview: Case managers in social services meet deadlines and ensure accuracy when they create reports about child abuse and neglect. They have experience working with state guidelines and know how to complete a thorough investigation. They have experience working with other agencies to coordinate services for families in need.

    Sample Answer: I always meet deadlines because I know that my work is important to the organization and the families we serve. I have a proven track record of meeting deadlines and ensuring accuracy.

      What the interviewer is looking for:
    • - Experience in social services
    • - Knowledge of relevant laws and regulations
    • - Ability to meet deadlines and ensure accuracy

  • Question: What is your one thing you can improve on?
  • Question Overview: Case managers are responsible for improving their performance and skills. The candidate must be able to identify a weakness and explain how they will improve. They must also be able to explain how they will apply the improvement to their job.

    Sample Answer: I know that I need to improve my communication skills. I am going to take a class on effective communication and apply what I learn at work.

      What the interviewer is looking for:
    • - Ability to identify weaknesses
    • - Willingness to improve
    • - Ability to apply improvement to job

  • Question: How many patients can you see in a day?
  • Question Overview: Case managers working in medical facilities see a large number of patients each day. They schedule appointments, conduct assessments, and provide care for patients. They must be able to prioritize tasks and work efficiently to meet the needs of their patients.

    Sample Answer: I can see up to 10 patients in a day. I prioritize my tasks to ensure that I am able to meet the needs of all of my patients.

      What the interviewer is looking for:
    • - Experience in medical facilities
    • - Knowledge of medical terminology
    • - Ability to work efficiently

  • Question: Why are you looking for a new job?
  • Question Overview: Case managers in social services are aware that their job is a stepping stone to other careers. They have a clear idea of their career goals and are prepared to explain why they are looking for a new job. The right candidate can explain why he or she is interested in the job and how he or she can contribute to the organization.

    Sample Answer: I am looking for a new job because I am interested in working with children. I have been working with adults for several years and would like to work with children. I believe I can contribute to your organization by helping children who have been abused or neglected.

      What the interviewer is looking for:
    • - Knowledge of career goals
    • - Knowledge of the organization's goals
    • - Ability to explain why he or she is interested in the job

  • Question: Where do you see yourself in 5 years?
  • Question Overview: Case managers employed in social services have a vision for their career. They know where they want to be and how they will get there. The right candidate is willing to work hard and take on new challenges to achieve his or her goals. He or she has a clear vision of his or her future and is able to explain it in detail.

    Sample Answer: I would like to be a team leader in five years. I would like to have more experience working with clients and managing my own caseload. I would like to have more experience working with other case managers and supervisors.

      What the interviewer is looking for:
    • - Knowledge of career path
    • - Knowledge of the organization's goals and objectives
    • - Ability to work with others to achieve goals

  • Question: What is the most important thing you have ever done for a customer?
  • Question Overview: Case managers employed in customer service have experience helping customers solve problems. The right candidate has a positive attitude and can relate a time when he or she went above and beyond to help a customer. He or she can also explain how the customer was satisfied with the outcome.

    Sample Answer: I once helped a customer who had been waiting for a refund for months. I worked with the accounting department to get the refund processed and sent to the customer within two weeks. The customer was very happy with my help.

      What the interviewer is looking for:
    • - Experience in customer service
    • - Knowledge of customer service policies and procedures
    • - Ability to resolve customer complaints

  • Question: What is the best quality you have to make you my first choice?
  • Question Overview: Case managers are responsible for communicating with clients and other professionals to ensure that their needs are met. The candidate must be able to explain how he or she will be a good listener and help the client reach his or her goals.

    Sample Answer: I have always been a good listener and have been able to help my clients reach their goals. I will listen to your concerns and help you find the best solution for your needs.

      What the interviewer is looking for:
    • - Ability to communicate with clients
    • - Ability to listen and understand clients' needs
    • - Ability to explain how he or she will help clients

  • Question: How have you resolved conflict with a colleague in the past?
  • Question Overview: Case managers employed in social services have experience resolving conflict with colleagues. They know how to communicate with their peers and understand the importance of teamwork. They can explain how they resolved a conflict and what they learned from the experience.

    Sample Answer: I have had to work with a colleague who was not performing up to standard. I spoke to her about the issue and asked her to improve her performance. She did not improve, so I had to speak to her supervisor.

      What the interviewer is looking for:
    • - Experience resolving conflict with colleagues
    • - Ability to communicate with peers
    • - Knowledge of conflict resolution techniques