Top Case Manager Interview Questions with Example Answers [2020]

Prepare for your Case Manager interview by going through these most asked Case Manager interview questions. Additionally, get access to sample answers and interviewer's expectations.

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  • Question: Tell me about a time when you had to handle an upset customer.
  • Question Overview: Case managers in customer service handle complaints from customers. They are required to listen to the customer's complaint and act accordingly. The right candidate is calm and can resolve the customer's problem. He or she can also handle angry customers and resolve their issues.

    Sample Answer: I once had a customer who was upset because her flight was delayed. I listened to her complaint and offered her a refund for the inconvenience. She was happy with my response and thanked me for my help.

      What the interviewer is looking for:
    • - Experience in customer service
    • - Ability to handle upset customers
    • - Knowledge of how to resolve customer complaints

  • Question: What was the most serious and unexpected situation you've dealt with in your life?
  • Question Overview: Case managers employed in social services have experience with unexpected and serious situations. They can explain how they handled a crisis, and how they helped others to cope with the situation. The candidate must be able to explain how they handled a crisis, and how they helped others to cope with the situation.

    Sample Answer: I was working at a hospital when a patient had a severe allergic reaction to a medication. I quickly called for help and administered the correct treatment.

      What the interviewer is looking for:
    • - Experience in crisis management
    • - Knowledge of crisis management techniques
    • - Experience in crisis management

  • Question: What are your strengths?
  • Question Overview: Case managers are asked to describe their strengths during job interviews. They must be prepared to discuss their strengths and weaknesses and how they have used them to succeed in previous positions. The candidate should be able to explain how their strengths help them perform their job duties.

    Sample Answer: I am a good communicator and I am able to work well with others. These skills are important in my current position because I work with a team of people who need to communicate well with each other.

      What the interviewer is looking for:
    • - Knowledge of strengths and weaknesses
    • - Experience using strengths to succeed in previous positions

  • Question: Why do you think you are a good fit for this position?
  • Question Overview: Case managers employed in social services must be able to explain why they are a good fit for the position. They must be able to explain their skills, experience, and education to help the interviewer understand how they can contribute to the organization. They should also be able to explain how their experience has prepared them for the job.

    Sample Answer: I have experience in social services and child protective services and have removed children from risky home environments. I have experience conducting home studies and know how to evaluate the home and report findings to a supervisor.

      What the interviewer is looking for:
    • - Experience in social and child protective services
    • - Knowledge of the signs of child abuse and/or neglect
    • - Experience removing children from risky home environment

  • Question: Why do you want to work for us?
  • Question Overview: Case managers employed in social services are responsible for assisting families who are in need of social services. They must have a genuine desire to help others and be able to communicate this to the interviewer. They must also be able to explain how they will contribute to the organization's mission and goals.

    Sample Answer: I am very passionate about helping children and families in need. I want to make a difference in their lives and help them achieve their goals.

      What the interviewer is looking for:
    • - Knowledge of the organization's mission and goals
    • - Ability to contribute to the organization's mission
    • - Desire to help others

  • Question: Tell me about yourself.
  • Question Overview: Case managers are responsible for communicating with clients and other stakeholders. They must be able to present themselves in a professional manner. The candidate should be able to speak about their experience and qualifications in a clear and concise manner.

    Sample Answer: I have worked as a case manager for the past five years. I have experience working with clients and their families to meet their needs. I am familiar with the services offered by my organization and can explain them to clients.

      What the interviewer is looking for:
    • - Experience in customer service
    • - Ability to communicate with clients
    • - Ability to present self professionally

  • Question: How do you balance your personal and professional life?
  • Question Overview: Case managers employed in social services have a demanding job. They must balance their professional and personal life. They must be able to manage their time effectively and meet deadlines. They must also be able to work under pressure and meet the expectations of their supervisors.

    Sample Answer: I have learned to manage my time effectively by prioritizing my tasks and delegating work to others when necessary. I have also learned to manage my stress levels by taking breaks and using relaxation techniques.

      What the interviewer is looking for:
    • - Experience in balancing personal and professional life
    • - Ability to manage time effectively
    • - Ability to meet deadlines

  • Question: Would you be okay with asking a family to leave shelter residence due to their non-compliance with shelter rules and regulations?
  • Question Overview: Case managers in shelters are responsible for enforcing shelter rules and regulations. They must be able to enforce rules and regulations without being confrontational. The right candidate has experience in dealing with people who are upset and knows how to handle the situation without escalating it.

    Sample Answer: I would be okay with asking a family to leave shelter residence if they were non-compliant with the shelter rules and regulations. I would explain the reason for my decision and offer them a chance to appeal.

      What the interviewer is looking for:
    • - Experience in enforcing shelter rules and regulations
    • - Ability to handle people who are upset
    • - Ability to communicate effectively

  • Question: What is your experience with domestic violence?
  • Question Overview: Case managers employed in social services have experience with domestic violence cases. They know how to identify signs of abuse and know how to help victims. They also know how to help victims find shelter and safety.

    Sample Answer: I have worked with several victims of domestic violence. I have helped them find shelter and safety, and I have helped them file for a restraining order against their abuser.

      What the interviewer is looking for:
    • - Experience with domestic violence
    • - Knowledge of domestic violence laws and procedures
    • - Ability to identify signs of domestic violence

  • Question: Tell me about a time when you had to deal with a difficult situation.
  • Question Overview: Case managers employed in social services have experience dealing with difficult situations. They may have to deal with a patient who is angry or upset, or a family member who is grieving. They must be able to listen to the patient and family member's concerns and offer support. They must be able to explain the situation and the organization's policies to the patient and family member.

    Sample Answer: I had to deal with a situation where a patient was upset because he was being discharged from the hospital. He was very angry and refused to leave. I had to explain that he needed to go home and rest, and that he would be able to return for treatment once his condition improved.

      What the interviewer is looking for:
    • - Experience dealing with difficult situations
    • - Knowledge of how to handle difficult situations
    • - Ability to listen and communicate effectively