Top Brand Ambassador Interview Questions with Example Answers [2020]

Prepare for your Brand Ambassador interview by going through these most asked Brand Ambassador interview questions. Additionally, get access to sample answers and interviewer's expectations.

Search Brand Ambassador Questions:


  • Question: Why do you want to work for us?
  • Question Overview: This is a great question to ask because it gives you insight into what the candidate thinks about your company. You want someone who is passionate about your brand and understands its mission.

    Sample Answer: I want to work for you because I believe in your mission. I am a big fan of your product and have been using it for years.

      What the interviewer is looking for:
    • - Passion for the brand
    • - Knowledge of the brand's mission
    • - Understanding of the company's goals

  • Question: What makes you the right fit for this position?
  • Question Overview: A brand ambassador is a unique position. A person who is right for the job is someone who has the right personality and skills. They should be able to effectively communicate with others, be a good listener and have good instincts.

    Sample Answer: I am the right fit for this position because I am passionate about spreading brand awareness. I am a great listener and can easily connect with people.

      What the interviewer is looking for:
    • - Passion for the role
    • - Confidence in their ability to succeed
    • - Ability to work independently and as part of a team

  • Question: What is your experience in the service industry?
  • Question Overview: A candidate's experience in the service industry is important because they will be representing your brand. If they have experience in a similar capacity, it will be easier to see if they would be likely to accomplish big things for you.

    Sample Answer: I have worked in the service industry for over five years. I have been a server, bartender and even a hostess. I know how to work with people and make them feel welcome.

      What the interviewer is looking for:
    • - Knowledge of the role's difficulty
    • - Understanding of what a brand ambassador does
    • - Experience working with a brand/a company

  • Question: Tell me about your experience.
  • Question Overview: This is a simple question that can be answered in many ways. A candidate can discuss their experience in a brand ambassador role or in a similar position. They can also discuss their experience in a related field, such as marketing.

    Sample Answer: I have worked as a brand ambassador for multiple clients. I have also worked as a marketing intern for a company that specialized in digital marketing.

      What the interviewer is looking for:
    • - Experience working with a brand
    • - Experience working with a diverse group of people
    • - Experience working with technology

  • Question: Tell me about a time when you had to deal with an irate person at work?
  • Question Overview: A brand ambassador is a representative of a brand. They will have to deal with irate customers and other people who are upset. The best way to handle this is to be calm and professional. A good candidate will have examples of how they handled this situation in the past.

    Sample Answer: I once had a customer who was upset because they did not receive their package on time. I was able to help them by offering a refund and giving them a discount on their next order.

      What the interviewer is looking for:
    • - Ability to remain calm under pressure
    • - Ability to remain professional
    • - Ability to handle difficult situations

  • Question: What is your experience with Hollister?
  • Question Overview: You want to see that the candidate has a good understanding of the brand. They should be able to speak about the company's history, its products and its target audience.

    Sample Answer: I have shopped at Hollister before. I love their clothes and how they are always coming out with new styles.

      What the interviewer is looking for:
    • - Knowledge of the brand
    • - Familiarity with the brand's target audience
    • - Understanding of the brand's products/services

  • Question: How will you approach someone who just put a piece of merchandise in their pocket?
  • Question Overview: This question is designed to see how a candidate will handle a difficult situation. A brand ambassador is not supposed to be confrontational, but they do need to be assertive. The best way to handle this situation is to ask the person if they are interested in the product and then offer it to them. If they are not interested, then it is better to leave them alone.

    Sample Answer: I would approach the person and ask if they are interested in the product. If they are not, I would thank them for their time and move on.

      What the interviewer is looking for:
    • - Confident and assertive
    • - Knowledge of how to approach people
    • - Ability to read body language

  • Question: What are your career goals?
  • Question Overview: This is a great question to ask because it will give you insight into what the candidate wants to do with their career. If they are looking for a long-term position, they may not be the right fit for your brand ambassador role.

    Sample Answer: My goal is to work in marketing and advertising. I want to be a part of a team that helps brands succeed.

      What the interviewer is looking for:
    • - Desire to work in the industry
    • - Career goals that align with the brand ambassador role
    • - Ambition

  • Question: How will you handle an irate customer?
  • Question Overview: A brand ambassador must be able to handle any situation, including those that are stressful. You want to see how they react to a difficult situation and how they handle it.

    Sample Answer: I would listen to the customer's concerns and try to understand what they are upset about. I would then try to find a solution that works for both of us.

      What the interviewer is looking for:
    • - Ability to remain calm
    • - Ability to think on their feet
    • - Ability to resolve the issue

  • Question: Where do you get your fashion inspiration?
  • Question Overview: The answer to this question will show how well the candidate understands the brand and its values. A good candidate will be able to explain how they are inspired by the brand and what they like about it.

    Sample Answer: I get my fashion inspiration from the brands I work with. I love how they are always pushing the envelope and bringing something new to the table.

      What the interviewer is looking for:
    • - Understanding of the brand's values
    • - Passion for the brand
    • - Knowledge of the brand's history