Question Overview: This is a great question to ask because it gives you insight into what the candidate thinks about your company. You want someone who is passionate about your brand and understands its mission.
Sample Answer: I want to work for you because I believe in your mission. I am a big fan of your product and have been using it for years.
Question Overview: A brand ambassador is a unique position. A person who is right for the job is someone who has the right personality and skills. They should be able to effectively communicate with others, be a good listener and have good instincts.
Sample Answer: I am the right fit for this position because I am passionate about spreading brand awareness. I am a great listener and can easily connect with people.
Question Overview: A candidate's experience in the service industry is important because they will be representing your brand. If they have experience in a similar capacity, it will be easier to see if they would be likely to accomplish big things for you.
Sample Answer: I have worked in the service industry for over five years. I have been a server, bartender and even a hostess. I know how to work with people and make them feel welcome.
Question Overview: This is a simple question that can be answered in many ways. A candidate can discuss their experience in a brand ambassador role or in a similar position. They can also discuss their experience in a related field, such as marketing.
Sample Answer: I have worked as a brand ambassador for multiple clients. I have also worked as a marketing intern for a company that specialized in digital marketing.
Question Overview: A brand ambassador is a representative of a brand. They will have to deal with irate customers and other people who are upset. The best way to handle this is to be calm and professional. A good candidate will have examples of how they handled this situation in the past.
Sample Answer: I once had a customer who was upset because they did not receive their package on time. I was able to help them by offering a refund and giving them a discount on their next order.
Question Overview: You want to see that the candidate has a good understanding of the brand. They should be able to speak about the company's history, its products and its target audience.
Sample Answer: I have shopped at Hollister before. I love their clothes and how they are always coming out with new styles.
Question Overview: This question is designed to see how a candidate will handle a difficult situation. A brand ambassador is not supposed to be confrontational, but they do need to be assertive. The best way to handle this situation is to ask the person if they are interested in the product and then offer it to them. If they are not interested, then it is better to leave them alone.
Sample Answer: I would approach the person and ask if they are interested in the product. If they are not, I would thank them for their time and move on.
Question Overview: This is a great question to ask because it will give you insight into what the candidate wants to do with their career. If they are looking for a long-term position, they may not be the right fit for your brand ambassador role.
Sample Answer: My goal is to work in marketing and advertising. I want to be a part of a team that helps brands succeed.
Question Overview: A brand ambassador must be able to handle any situation, including those that are stressful. You want to see how they react to a difficult situation and how they handle it.
Sample Answer: I would listen to the customer's concerns and try to understand what they are upset about. I would then try to find a solution that works for both of us.
Question Overview: The answer to this question will show how well the candidate understands the brand and its values. A good candidate will be able to explain how they are inspired by the brand and what they like about it.
Sample Answer: I get my fashion inspiration from the brands I work with. I love how they are always pushing the envelope and bringing something new to the table.