Question Overview: This is a question that's designed to assess the candidate's knowledge of the company, its culture and its products. The best way to prepare for this question is to research the company and its products. You should know what Google does, how it's different from other companies and what makes it unique.
Sample Answer: I'm a big fan of Google's products. I use Gmail and Google Docs every day, and I've used Google Analytics for my blog. I think I'd be a good fit because I'm very familiar with the company and its products.
Question Overview: This question is a great way to assess the candidate's knowledge of the position. You can also use it to gauge how well he or she communicates and whether he or she has a good understanding of the job.
Sample Answer: I've worked as a bartender for three years. I've learned how to make a variety of drinks and have experience serving a wide range of customers.
Question Overview: The answer to this question can help you assess how experienced a candidate is. If he or she has been bartending for a long time, you can ask more specific questions about his or her experience.
Sample Answer: I've been bartending for about three years.
Question Overview: This is a fun question that gives the interviewer an opportunity to see how creative a candidate can be. The response that you're looking for is a description of how the candidate would convince people to buy shampoo in a new way. This question is also a good way to assess how well a candidate can think on his or her feet and how well he or she can communicate.
Sample Answer: I'd tell people that shampoo is great for cleaning hair and removing dirt from their scalps.
Question Overview: Handling an upset customer can be a difficult situation for any bartender. You want to make sure that the customer is satisfied, but you also need to maintain a professional demeanor. This question gives you an opportunity to assess how a candidate handles conflict and how he or she responds to customers.
Sample Answer: I would first ask the customer what the problem is and try to understand his or her concerns. I would then apologize if necessary and do my best to resolve the issue.
Question Overview: This question is designed to assess the candidate's knowledge of the restaurant and his or her interest in it. The response you're looking for will depend on the type of establishment and the bar's overall image. This type of question lets the interviewer better understand the candidate's knowledge of the restaurant, what types of techniques he or she uses and which situations he or she feels most comfortable in.
Sample Answer: I've eaten at Olive Garden many times, and I've always enjoyed the food and service. I'm looking forward to working here.
Question Overview: Customer service is a very important aspect of any job, and it's especially important in the hospitality industry. The response that you're looking for will depend on the type of establishment and the bar's overall image. This type of question lets the interviewer better understand the candidate's attitude toward customer service, what types of techniques he or she uses and which situations he or she feels most comfortable in.
Sample Answer: I like to use humor to make people comfortable and ensure that they have a good time.
Question Overview: This question is a simple way to assess how much experience a candidate has. You'll want to make sure that he or she has enough experience to be able to handle the job.
Sample Answer: I've been bartending for two years.
Question Overview: Bartenders need to be able to identify different types of drinks and be able to describe them to patrons. This question gives the interviewer an opportunity to assess a bartender's knowledge of drinks and his or her ability to communicate that knowledge.
Sample Answer: I've taken several wine-tasting classes, and I've learned how to identify different types of wines.
Question Overview: When a bar is busy, it's important for bartenders to stay calm and handle situations appropriately. This question lets you assess how well a candidate can handle pressure and remain professional.
Sample Answer: I would apologize for the wait and offer a free drink. If the customer is still upset, I would ask a manager to help.
Question Overview: Conflict resolution is a key component of bartending. When you ask this question, you're looking for examples of how a bartender has handled conflict. You want to know how the candidate has handled the situation and what he or she did to resolve it.
Sample Answer: I had a customer who was upset with the service and wanted to speak with the manager. I was able to explain that I was new and that I'd be happy to speak with him after my shift.
Question Overview: This question is a fun way to get to know the candidate and to see how he or she thinks. It's a good icebreaker, and it can help you get a sense of the person's personality.
Sample Answer: I'd be the special sauce. I'm very important but hard to identify.
Question Overview: This question is a simple one, but it's important to get the candidate's experience level. If he or she has no experience, you can ask about his or her knowledge of the job and what he or she thinks the job entails. If he or she has experience, you can ask about his or her previous experience and what he or she thinks the job entails.
Sample Answer: I've worked as a bartender before. I know that the job entails serving drinks and interacting with customers.
Question Overview: This question gives the interviewer a chance to assess how much experience a candidate has interacting with people. The more experience a candidate has, the better he or she will be able to handle difficult situations and build rapport with guests.
Sample Answer: I've been serving customers for over five years. I've learned that it's important to be friendly and engaging.
Question Overview: This question is designed to assess the candidate's experience in the restaurant industry. The response you're looking for will depend on the type of establishment and the bar's overall image.
Sample Answer: I've worked in restaurants for several years. I've been a server, bartender and manager.
Question Overview: This question is a great way to assess a candidate's flexibility and availability. If you're hiring for a position that requires a lot of hours, you'll want to know if the candidate can work those hours. If you're hiring for a position that requires evening or weekend hours, you'll want to know if the candidate can work those shifts.
Sample Answer: I'm available Monday through Friday from 3 p.m. to close.
Question Overview: This question is designed to assess whether the candidate has done his or her research on the company and has a genuine interest in working there. The response you're looking for will depend on the type of company. For example, if the company is a high-end jewelry store, you might be looking for a response that focuses on the quality of the products. If it's a restaurant, you might be looking for a response that focuses on the food and atmosphere.
Sample Answer: I love the jewelry that Alex and Ani offers. I've always been drawn to their charms and bracelets.
Question Overview: The interviewer is looking for a candidate who has a history of working in the industry. If the candidate has been working in the industry for a while, it's likely that he or she has developed the skills and experience necessary to be successful.
Sample Answer: I've worked at several bars and restaurants. I started as a server and then moved into bartending.