Top Assistant Manager Interview Questions with Example Answers [2020]

Prepare for your Assistant Manager interview by going through these most asked Assistant Manager interview questions. Additionally, get access to sample answers and interviewer's expectations.

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  • Question: What is your definition of good customer service?
  • Question Overview: Assistant managers provide customer service to customers entering the store. They greet customers, answer questions about products and assist with purchases. They also take care of customer complaints and resolve issues in a timely manner. The assistant manager must be able to handle difficult customers and resolve issues in a positive manner.

    Sample Answer: I believe that good customer service is when the customer leaves the store with a smile on their face and a product they are satisfied with.

      What the interviewer is looking for:
    • - Knowledge of customer service
    • - Ability to handle difficult customers
    • - Ability to resolve issues in a positive manner

  • Question: What are your strengths and weaknesses?
  • Question Overview: The assistant manager must be able to identify his or her strengths and weaknesses. The candidate must be able to explain how they can improve their weaknesses and use their strengths to benefit the company.

    Sample Answer: My strengths include my ability to work well with others and my ability to analyze data. I am also a quick learner. My weaknesses are that I am not as organized as I should be and I tend to procrastinate.

      What the interviewer is looking for:
    • - Examples of strengths and weaknesses
    • - Explanation of how to improve weaknesses and use strengths to benefit the company

  • Question: How would you handle a customer complaint?
  • Question Overview: Assistant managers handle customer complaints and resolve them in a timely manner. They also keep track of customer feedback to improve the customer experience. The candidate must be able to determine if the complaint is valid and provide a solution to the problem.

    Sample Answer: I would listen to the customer's complaint and determine if it is valid. If so, I would offer a solution to the problem and follow up with the customer after the solution is implemented.

      What the interviewer is looking for:
    • - Experience resolving customer complaints
    • - Knowledge of how to determine if a complaint is valid
    • - Ability to provide solutions to customer problems

  • Question: Where do you see yourself in 5 years?
  • Question Overview: Assistant managers are often promoted to store manager positions. They must have a clear vision of where they want to be in the future and how they will get there. The candidate must have a plan for the future and be able to communicate it to the interviewer.

    Sample Answer: I see myself as a store manager in 5 years. I will continue to work hard and gain more experience in the retail industry.

      What the interviewer is looking for:
    • - Clear vision of future goals
    • - Ability to communicate goals and plans to interviewer
    • - Examples of past achievements that support future goals

  • Question: Why do you want to relocate?
  • Question Overview: Assistant managers relocate to new cities for a variety of reasons. They may be following a spouse who is transferred to a new city for work. They may be seeking a new job in a new city. They may be seeking a new job in the same city but in a different retail store. The candidate must have a positive attitude and be willing to relocate.

    Sample Answer: I am willing to relocate to any city that has a retail store that needs an assistant manager. I am willing to relocate because I enjoy working in the retail industry and want to expand my career opportunities.

      What the interviewer is looking for:
    • - Positive attitude
    • - Willingness to relocate
    • - Examples of relocating for different reasons

  • Question: If you don't get this job, where will you go?
  • Question Overview: The assistant manager must be prepared to discuss his or her plans if he or she doesn't get the job. The candidate should be able to discuss other job opportunities and how he or she will pursue them.

    Sample Answer: If I don't get this job, I will pursue other retail management positions. I have a few leads that I will contact as soon as I am rejected.

      What the interviewer is looking for:
    • - Plans for future employment
    • - Other job opportunities and plans for pursuing them

  • Question: What would you do if a store has high shrink?
  • Question Overview: Assistant managers are responsible for reducing shrink in the retail store. They identify the cause of the shrink and implement strategies to reduce it. The candidate must be able to identify the cause of the shrink and implement strategies to reduce it.

    Sample Answer: I would analyze the data and identify the cause of the shrink. I would implement a strategy to reduce it by increasing security and monitoring workers more closely.

      What the interviewer is looking for:
    • - Experience reducing shrink
    • - Experience identifying causes of shrink
    • - Ability to implement strategies to reduce shrink

  • Question: Tell me about a time when you had to overcome an obstacle and what steps did you take?
  • Question Overview: Assistant managers face obstacles daily when managing a retail store. They must be able to overcome these obstacles and devise solutions to improve business practices. The candidate must be able to identify the problem and find a solution that works.

    Sample Answer: I had to overcome a problem with a vendor who was late with an order. I called the vendor and asked them to deliver the product on time. I also asked them to provide a discount for the late delivery.

      What the interviewer is looking for:
    • - Examples of overcoming obstacles
    • - Examples of devising solutions to improve business practices
    • - Ability to identify problems and find solutions

  • Question: Tell me about a time when the company went through a change, what did you do to make the change successful?
  • Question Overview: Assistant managers oversee changes in the business. They make sure that the changes are implemented in the correct manner and that the business is running smoothly. The candidate must be able to communicate with employees and customers about the changes and how they will affect the business. The assistant manager must also be able to motivate employees to work harder during the change period.

    Sample Answer: I was involved in a change that required me to train new workers on a new system. I made sure that all workers were trained properly and that the new system was implemented correctly.

      What the interviewer is looking for:
    • - Experience with implementing changes
    • - Knowledge of how to communicate with employees and customers
    • - Ability to motivate workers during change periods

  • Question: Why did you leave your previous job?
  • Question Overview: Assistant managers leave their previous jobs for a variety of reasons. They may be looking for a new challenge, a higher salary or a better work environment. The candidate must be able to explain why they left their previous job and how the new position will benefit them.

    Sample Answer: I left my previous job because I was looking for a new challenge. I am excited to join your team and contribute to your company's success.

      What the interviewer is looking for:
    • - Reason for leaving previous job
    • - How the new position will benefit them
    • - How they will contribute to the company