Question Overview: Assistant managers provide customer service to customers entering the store. They greet customers, answer questions about products and assist with purchases. They also take care of customer complaints and resolve issues in a timely manner. The assistant manager must be able to handle difficult customers and resolve issues in a positive manner.
Sample Answer: I believe that good customer service is when the customer leaves the store with a smile on their face and a product they are satisfied with.
Question Overview: The assistant manager must be able to identify his or her strengths and weaknesses. The candidate must be able to explain how they can improve their weaknesses and use their strengths to benefit the company.
Sample Answer: My strengths include my ability to work well with others and my ability to analyze data. I am also a quick learner. My weaknesses are that I am not as organized as I should be and I tend to procrastinate.
Question Overview: Assistant managers handle customer complaints and resolve them in a timely manner. They also keep track of customer feedback to improve the customer experience. The candidate must be able to determine if the complaint is valid and provide a solution to the problem.
Sample Answer: I would listen to the customer's complaint and determine if it is valid. If so, I would offer a solution to the problem and follow up with the customer after the solution is implemented.
Question Overview: Assistant managers are often promoted to store manager positions. They must have a clear vision of where they want to be in the future and how they will get there. The candidate must have a plan for the future and be able to communicate it to the interviewer.
Sample Answer: I see myself as a store manager in 5 years. I will continue to work hard and gain more experience in the retail industry.
Question Overview: Assistant managers relocate to new cities for a variety of reasons. They may be following a spouse who is transferred to a new city for work. They may be seeking a new job in a new city. They may be seeking a new job in the same city but in a different retail store. The candidate must have a positive attitude and be willing to relocate.
Sample Answer: I am willing to relocate to any city that has a retail store that needs an assistant manager. I am willing to relocate because I enjoy working in the retail industry and want to expand my career opportunities.
Question Overview: The assistant manager must be prepared to discuss his or her plans if he or she doesn't get the job. The candidate should be able to discuss other job opportunities and how he or she will pursue them.
Sample Answer: If I don't get this job, I will pursue other retail management positions. I have a few leads that I will contact as soon as I am rejected.
Question Overview: Assistant managers are responsible for reducing shrink in the retail store. They identify the cause of the shrink and implement strategies to reduce it. The candidate must be able to identify the cause of the shrink and implement strategies to reduce it.
Sample Answer: I would analyze the data and identify the cause of the shrink. I would implement a strategy to reduce it by increasing security and monitoring workers more closely.
Question Overview: Assistant managers face obstacles daily when managing a retail store. They must be able to overcome these obstacles and devise solutions to improve business practices. The candidate must be able to identify the problem and find a solution that works.
Sample Answer: I had to overcome a problem with a vendor who was late with an order. I called the vendor and asked them to deliver the product on time. I also asked them to provide a discount for the late delivery.
Question Overview: Assistant managers oversee changes in the business. They make sure that the changes are implemented in the correct manner and that the business is running smoothly. The candidate must be able to communicate with employees and customers about the changes and how they will affect the business. The assistant manager must also be able to motivate employees to work harder during the change period.
Sample Answer: I was involved in a change that required me to train new workers on a new system. I made sure that all workers were trained properly and that the new system was implemented correctly.
Question Overview: Assistant managers leave their previous jobs for a variety of reasons. They may be looking for a new challenge, a higher salary or a better work environment. The candidate must be able to explain why they left their previous job and how the new position will benefit them.
Sample Answer: I left my previous job because I was looking for a new challenge. I am excited to join your team and contribute to your company's success.