Top Account Representative Interview Questions with Example Answers [2022]

Prepare for your Account Representative interview by going through these most asked Account Representative interview questions. Additionally, get access to sample answers and interviewer's expectations.

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  • Question: What skills do you have?
  • Question Overview: This question is a great way to get a sense of the candidate's overall skillset. You will learn how they approach their job and what they bring to the table.

    Sample Answer: I have strong communication skills and am able to work with a variety of people.

      What the interviewer is looking for:
    • - Ability to work with a variety of people
    • - Familiarity with technology
    • - Strong communication skills

  • Question: Tell me about a time when you had to convince a customer to buy your product.
  • Question Overview: This question is a great way to learn how the candidate approaches sales. You will learn if they are a natural salesperson or if they are more of a 'sales-y' type of person. The answer will also give you an idea of how they approach their clients and how they sell their products.

    Sample Answer: I was able to convince a client to use our product by showing them how it would help them save time and money.

      What the interviewer is looking for:
    • - Examples of when they were successful
    • - Examples of when they were not successful
    • - How they handle rejection

  • Question: What made you apply for this job?
  • Question Overview: This question will help you learn what the candidate is looking for in a new position. You can use their answer to determine if they are a good fit for your company.

    Sample Answer: I have been working in the industry for a while and I am looking to grow my career.

      What the interviewer is looking for:
    • - Passion for the industry
    • - Desire to work with a specific type of client
    • - Excited about working for your company

  • Question: What do you want out of a career?
  • Question Overview: This question is a great way to see what the candidate's career goals are. You can use this answer to see if they are looking for a long-term position or if they are just looking for a job. You can also use this answer to see if they are looking for a position in your industry or if they are open to other industries.

    Sample Answer: I want to work at a company that is dedicated to its customers and employees. I want to be part of a team that is dedicated to making an impact on the industry.

      What the interviewer is looking for:
    • - Long-term career goals
    • - Open to other industries
    • - Career goals that align with your company's objectives

  • Question: What is your experience in sales?
  • Question Overview: This question will help you to learn how the candidate has approached sales in the past. It will also give you a sense of their familiarity with the sales process.

    Sample Answer: I have closed deals ranging from $5,000 to $500,000.

      What the interviewer is looking for:
    • - Familiarity with sales process
    • - Experience in closing deals
    • - Ability to work with multiple clients at once

  • Question: Where do you see yourself in the next 5 years?
  • Question Overview: This question is a classic interview question that is used to get a sense of the candidate's career goals. You want to ask this question in order to get a sense of their long-term goals and how they plan to achieve them. Their answer will also give you a sense of how they see themselves fitting into your company.

    Sample Answer: I would like to be a Senior Account Representative within the next 5 years. I would like to be able to continue to grow my client base and work with new accounts.

      What the interviewer is looking for:
    • - Clear career goals
    • - Examples of how they plan to achieve those goals
    • - Acknowledgement of the company's vision and future

  • Question: Why do you want to work with us?
  • Question Overview: This is a simple question that will give you a sense of the candidate's interest in your company. It is important to ask this question because it will help you to understand if they are truly interested in your company or if they are just going through the motions.

    Sample Answer: I have been following your company for a while and I am excited to work with you.

      What the interviewer is looking for:
    • - Passion for the company
    • - Interest in the position
    • - Examples of how they know about the company

  • Question: Why do you think your skills would be good for this company?
  • Question Overview: This question is a great way to learn more about the candidate's overall goals and what they hope to accomplish in the future. You will learn if they are looking for a long-term position with your company or if they are just looking for a job to pay the bills.

    Sample Answer: I have been working with clients for over 10 years and I am looking for a long-term position that will allow me to continue to grow.

      What the interviewer is looking for:
    • - Examples of how their skills align with your company's goals
    • - How they see themselves growing in the company
    • - How their skills can help your company

  • Question: What do you like to do in your free time?
  • Question Overview: This is a simple question that will give you a sense of the candidate's personality. You will learn how they spend their free time and what they enjoy doing. This can be a great way to get to know them on a more personal level, and it can also help you to see how they interact with others.

    Sample Answer: I like to go hiking and camping with my family.

      What the interviewer is looking for:
    • - Examples of how they spend their free time
    • - Examples of how they interact with others
    • - Examples of their hobbies

  • Question: What are your expectations from the company if you get hired?
  • Question Overview: This question will help you to learn what the candidate expects from the company. It will also show you if they are able to think about the bigger picture.

    Sample Answer: I would like to receive a company laptop and a company phone. I would also like to have an annual bonus based on my performance.

      What the interviewer is looking for:
    • - Examples of how they expect to be recognized
    • - Examples of how they expect to be trained
    • - Examples of how they expect to be compensated

  • Question: Tell me about a time when you had to deal with an upset customer.
  • Question Overview: An account representative will oftentimes have to deal with upset customers. This question will help you to learn how they handle these types of situations. It will also show you if they are able to stay calm and work through the issue.

    Sample Answer: I received an email from a customer who was upset about a mistake I made. I called them right away and apologized. I then sent them a gift card for their next purchase.

      What the interviewer is looking for:
    • - Examples of how they handled upset customers
    • - Ability to remain calm and collected
    • - Ability to work with difficult customers

  • Question: What do your parents do for a living?
  • Question Overview: This question is a great way to learn more about the candidate's background and upbringing. It will give you a sense of their family life and how they grew up. It will also help you to learn more about their values and how they were raised.

    Sample Answer: My parents are both teachers. They instilled in me the importance of hard work and education.

      What the interviewer is looking for:
    • - Values instilled in them by their parents
    • - How they were raised
    • - How they were taught to work

  • Question: What are your work habits?
  • Question Overview: This question will help you to learn how the candidate approaches their work. You want to know if they are a self-starter who is able to work independently or if they need constant supervision. You also want to know if they are able to meet deadlines and if they are able to work well with others.

    Sample Answer: I am very organized and I have a system for everything. I am also very detail-oriented.

      What the interviewer is looking for:
    • - Ability to work independently
    • - Ability to meet deadlines
    • - Ability to work well with others

  • Question: Are you willing to relocate?
  • Question Overview: Relocation is a big deal for many candidates. If you are looking for someone to work in a specific location, you will want to ask this question early on. The answer will give you a sense of how flexible the candidate is and if they are willing to relocate.

    Sample Answer: Yes, I am willing to relocate.

      What the interviewer is looking for:
    • - Flexibility to relocate
    • - Willingness to relocate
    • - Familiarity with the location

  • Question: How do you handle competition?
  • Question Overview: This question is a great way to learn how the candidate will handle a situation where they are competing with another company for an account. The answer will show you how they handle the competition and how they will go about winning the account.

    Sample Answer: I am always willing to work with other companies. I have worked with other companies in the past to provide a better solution for my client.

      What the interviewer is looking for:
    • - Willingness to work with other companies
    • - Examples of working with other companies
    • - Ability to work with other companies

  • Question: Please explain your resume to me.
  • Question Overview: This is a great question to ask because it will give you a sense of the candidate's ability to communicate their skills and experience. You want to make sure they are able to clearly articulate what they have done and how it relates to the position they are interviewing for.

    Sample Answer: I have been working in an account representative role for the past 3 years. I have been able to work with a variety of clients and develop strong relationships with them.

      What the interviewer is looking for:
    • - Ability to clearly communicate their experience
    • - Examples of how their experience relates to the position
    • - Ability to speak about their skills and experience

  • Question: What skills do you have that will make you a good Amica team member?
  • Question Overview: This question is a great way to learn about the candidate's skills and how they will fit into your company. You can use this question to learn about their technical skills, their soft skills, and their overall work style.

    Sample Answer: I am a quick learner and I am always looking for ways to improve my skills.

      What the interviewer is looking for:
    • - Technical skills
    • - Soft skills
    • - Work style

  • Question: How many clients do you currently support?
  • Question Overview: This question is important because it will help you understand how much time the candidate will need to dedicate to your company. You want to ask this question to see if they are able to handle the workload that you are expecting of them.

    Sample Answer: I currently support 12 clients and spend an average of 3 hours per week with each.

      What the interviewer is looking for:
    • - Number of clients
    • - Time spent with each client
    • - Ability to manage multiple clients

  • Question: Tell me about a time when you had to convince someone of something.
  • Question Overview: This question is designed to see how well the candidate can sell themselves. You want to see if they are able to sell themselves on the value they bring to the table. The answer will also let you know how well they are able to sell their ideas and products to others.

    Sample Answer: I had a client who was not really interested in our services. I was able to convince them that we were the best fit for them and we were awarded the contract.

      What the interviewer is looking for:
    • - Examples of being able to sell their ideas
    • - Ability to sell their ideas/products
    • - Ability to sell themselves

  • Question: Why did you choose your course?
  • Question Overview: This question is a good way to learn about the candidate's career path and how they got to where they are today. It will also give you a sense of their interests and passions.

    Sample Answer: I chose my course because I love the subject matter and I want to work in the field.

      What the interviewer is looking for:
    • - Passion for the subject matter
    • - Interest in the field
    • - Career path