It's hard to make a call center representative resume and we know it.

That's why we've written this guide to make it easier for you to write a call center customer service resume. This guide will tell you in detail how to write each section of the call center representative resume and moreover how to arrange these sections in the correct order.

Along with this, we have also provided call center resume samples and call center customer service representative resume examples of each section so that you get more clarity on how to make the call center resume.

By the end of this article, you will know:

  • When to make a call center resume objective section and when to make a summary section
  • The difference between an entry-level call center representative resume and call center resume with experience
  • How to make the call center customer service representative resume skills section the right way
  • Which format to use for the call center representative resume

Additionally, you can go for Hiration's Online Resume Builder for an exceptional call center customer service representative resume making experience.

And if you chose to make your call center representative resume on your own, then follow this guide to make your call center resume with ease.

Furthermore, after you're done with your call center customer service representative resume, you can opt for Hiration's Resume Reviewing Service to get your call center resume reviewed for its design compatibility.

" It takes months to find a customer... seconds to lose one"
- Vince Lombardi

Similarly, it will just take 6 seconds to lose a job opportunity if your call center representative resume is not on point. On average, a recruiter scans a resume just for 6 seconds. So, you need a call center customer service resume that will impress the recruiter in just 6 seconds.

If you're looking for a job in a call center, then you need a call center representative resume that perfectly demonstrates your call center resume skills to the recruiter. So, you need to make your call center customer service resume methodically, following every step closely, so that there is no chance of any mistake.

The work at a call center can range from anywhere between instituting insurance policy as per client's data to managing database to determining clients eligibility for the policies.

It can get difficult to demonstrate everything in the call representative center resume. That's when this guide comes in. Following this guide will make it super easy to incorporate all that information within a page or two of call center resume.

According to softwareadvice.com, employment in call-centers is to grow by 39% in the coming 6 years. Employees at the call center also work through responsibilities like getting information of clients through telephone calls, verifying information and interviewing clients.

The following topics will be covered in this guide:

Call Center Resume Sample With Experience

Below given is the call center resume sample and in the article further, we'll explain in detail how to make the same call center representative resume in detail.

GEORGE_COSTANZA_Marketing_Head-1

What Is A Call Center Resume And Why Do You Need It?

The call center representative resume includes the whole of your work history and achievements and demonstrates it in a professional and systematized manner.

The first step of job hunting involves reaching out to the recruiter by the means of a call center resume. Call center customer service representative resume serves as the most honest version of your professional history.

So, here's the deal:

Having a call center resume is your first and most important chance to impress the recruiter with your work.

Freshers in the field of call center get an approximate salary of $70 per month and those at a senior post get an approximate salary of $700 per month.

So, now the question is:

How is salary and call center representative resume connected to each other?

Well, the salary is decided upon seeing the number of years of work that you've mentioned in the call center customer service resume.

Having a well-written and organized call center representative resume will make it easy for the recruiter to read your call center resume, thus, increasing your chances of getting shortlisted.

How To Write A Call Center Resume

We've explained each step of making call center resume in as much detail as possible to make the call center representative resume making process easy for you.

Following these steps will lead to making a job cracking, professional looking call center customer service representative resume.

Also, make sure to read the Key Takeaways section provided at the end of the article to make a call center representative resume that will surely get you those much-deserved interviews.

Further, you can make your call center resume at Hiration's Online Resume Builder which has pre-filled call center customer service representative resume templates that are ready to use. These templates will make it super easy for you to make a job winning call center resume. These content templates are professionally made by select industry experts.

Since the content in the template is moldable, you can tweak it according to your own professional experience.

Tough to believe us?

So, use Hiration's Online Resume Builder today and see it for yourself!

Call Center Job Description For Resume

The call center job description typically includes the following responsibilities:

  • Reinforce pricing
  • Explain procedures to clients
  • Answer clients questions
  • Manage communication equipment by identifying problems
  • Retain and enhance quality results by complying with company's standards and guidelines
  • Proposing improved procedures
  • Studying new product descriptions
  • Achieving sales and organizational goals by completing targets
  • Handle inbound and outbound calls in time
  • Cultivate sustainable relations with customers

Call Center Resume Format

  • Reverse Chronological Format for your Call Center Resume:

In reverse chronological format, the most recent job is written first and then the second most recent and so on. The same format is used to write the education, certification and awards and recognition section.

To know more about this format, visit our article on reverse chronological format

  • Functional Format for Cal Center Resume:

This format is ideal for those candidates who have gaps in their career history and are looking for career change. This format focuses more on the candidate's skill and experience section.

Check out our guide on functional format for more detailed information on the format.

  • Combination Format for Call Center Representative Resume:

A combination resume is a mixture of both, reverse chronological and functional formats. The first half of the combination resume is written in the functional format which highlights the call center resume skills and achievements of the applicant and the second half of the resume is made using the reverse chronological format.

The work history is listed in the reverse chronological format. This format works in the favor of everyone. So, anyone can use this format.

To know more about this format, read our article on combination format.

Call Center Resume Sections

  1. Header
  2. Personal Information
  3. Profile Title
  4. Summary
  5. Key Skills
  6. Professional Experience
  7. Education
  8. Certification
  9. Awards And Recognition
  10. Languages

Stages Of Writing A Resume For Call Center

The call center representative resume making process is broken down into the following four stages:

  1. Compilation Call Center Customer Service Representative Resume
  2. Master Call Center Representative Resume
  3. First Draft Call Center Resume
  4. Final Call Center Customer Service Representative Resume

Compilation Stage For Your Call Center Resume

In this first stage of call center representative resume making, all the information needs to be collected at one place.

Collecting all the information at one place makes it easier to proceed further in the process as there won't be any need to look for the information at other places now.

Master Resume

Making the master call center resume is the second stage of making call center customer service representative resume.

In this stage make sure you have the following information:

  • Company Name
  • Location
  • Dates of joining and resigning/completion of tenure
  • Designation
  • Points written in terms of importance for every professional experience section

Hiration Pro-Tip: Save a copy of the master call center resume so that you are able to tweak your call center representative resume later according to every job description.

First Draft For Your Call Center Resume

Making the first draft of your call center representative resume is the third stage of call center resume making.

In this stage, you will make the rest of the remaining call center customer service representative resume. In these sections as well, list the information in reverse chronological section in terms of date. First, write the most recent information first, then the second most information and so forth.

Now, comes the fourth and last stage of call center resume making which is:

The Final Resume For Call Center

In this stage, first you will write the Key Skills Section.

  • Remember not to write soft call center customer service representative resume skills and the call center resume skills that are mentioned in the job description but you don't acquire them.

The second thing to do at this stage is to write the Summary section.

  • When writing this section, remember to write your best contributions in your previous company.

The third thing to do is to highlight all the important words, phrases, and numbers throughout your call center representative resume except the summary section.

Call Center Resume Professional Experience Section

Now that you must have completed the compilation stage, let's start off with the master call center representative resume stage which is making the professional section.

This section is one of the most important section as it gives an overview of your career so far to the recruiter as well as an insight into the level of work you've done. This section is of prime importance to those people who have a long work history to include in the call center resume.

Use the following format to write this section.

{Name of the Organization} | {Designation} | {Location} (city, country pin) | {Dates} (in mm/yy-mm/yy) format

Now let us show you with the help of an example how to write the points in the professional experience section using the cause-effect, bucketing and bolding methods.

  • Monitoring and supervising individual and team targets
  • Supervising attrition management
  • Conducting activities pertaining to team building
  • Overseeing escalations by the team members
  • Conducting operational review and presentations
  • Managing HNI clients by periodically contacting them

The above written don't provide much information as they are not written using the cause-effect, bucketing and bolding methods.

Team Leadership & Performance Evaluation

  • Monitoring and supervising individual and team targets to reach the quarterly targets of $ 1 mn
  • Conducting activities pertaining to team building to bring out the best possible synergies
  • Supervising attrition management while managing team's performance by taking into account leaves and approvals

Client management & Issue Resolution

  • Managing HNI clients by periodically contacting them and updating the same about new products
  • Overseeing escalations by the team members and resolving issues put up by the team
  • Conducting Annual/Quarterly/Monthly operational review and presentations

Now, the above-written points give a lot of information due to the cause-effect points as well as have increased readability due to the bucketing and bolding done in the section.

Moreover, while writing this section, scan the job description first for the job responsibilities and keywords to be included in the call center customer service representative resume. Then, make this section accordingly.

Besides this, write only those responsibilities which you have performed in your previous engagements and only those keywords which you acquire. Don't unnecessarily include them as it will get difficult for you to substantiate them if asked a question about in the interview.

Referring to the job description is important because one look and the recruiter can tell if you put any efforts into making your call center resume according to the job description. Tweaking the call center representative resume according to the job description will also get you some extra brownie points.

Considering the job description while writing your professional experience section will let the recruiter know that you put your honest efforts in whatever you do, which is an important quality that a recruiter seeks in his/her employee.

Take a brief look at the call center resume sample given below to get more clarity on how to make the professional experience section.

Call-center-professional-experience

Composing Your Call Center Resume Header

Now, that the master call center representative resume stage is over, let's kick off with the first draft stage. The first draft stage will start off with the header. Header comes at the very top of the call center customer service representative resume. It is basically the first thing that comes at the top of the resume.

The is made up of your name. Yes, that's it!

This section is of utmost importance. It separates your call center representative resume from getting confused as someone else's call center customer service representative resume.

Proper spacing in the name is another important thing to keep in check.

Hiration Pro-Tip: The ideal font size of your call center representative resume header should be between 14-16 points.

If you have a middle name then do not write your full middle name in the call center resume header. Just write the first initial of your middle name and then a full stop after it. For example: 'Richard T. Gere'

To get greater clarity on how to make a header, refer our Guide to Writing Resume Header

Furthermore, you can go for Hiration's Online Resume Builder to get that perfect call center customer service representative resume header for your call center resume. Our Online Resume Builder is pre-set to write the resume header in a fixed font style and size. So, no need to indulge in the hassle of setting the font size & style. Just come and make your call center representative resume absolutely hassle free.

Look at the call center resume sample below to get a better idea of how a perfect call center resume header should look like.

Call-Center-Header

Call Center Resume Personal Information Section

Now, comes the personal information section.

Personal information here doesn't mean information related to religion, marital status or age. Here it means your personal phone number, personal e-mail ID and current residential location.

Personal Phone Number
Write the personal phone number on which you are 24x7 available. In case you use multiple phone numbers, then do not include all of them in the call center customer service representative resume. Only write that number which you use most of the time.

Before writing your phone number, write the International Subscriber Dialing (ISD) code of your country. Then write a plus sign (+) before the ISD code.

E-mail ID
The second thing to write in the personal information section is the e-mail ID. Write that e-mail address which you use on a daily basis. It is of a lot of importance as this is one of the ways through which the recruiter might get in touch with you. Also, refrain from using e-mail ID names such as 'charmingcharlie@xyz.com'.

Such names look very unprofessional and do not leave a good impact on the recruiter's mind.

Current Location Of Residence
In your location, you will write the current location of your residence. In case you live in a city that is not your home city then you will write the name of the city where you are living and not the name of your home city.

Write the location right next to the e-mail address. Do not write the complete address. Just write the city name and the country pin.

Hiration Pro-Tip: Use the format (city, state) if you're applying within your country, and the format (city, country pin) if you're applying for a job abroad.

You can use the below-given format to write your personal information section.

{Personal Mobile number} | {Professional E-mail Address} | {Current Location}

Further, you can opt for Hiration's Resume Reviewing Service where you can get your call center representative resume professionally reviewed by Hiration's select industry experts to check if your content is relevant.

To have a better idea of how to write the personal information section, look at the below-given example.

Call-center-personal-information

Customizing Call Center Resume Profile Title

Now, let's see how to customize call center customer service representative resume profile title.

The title helps the recruiter to know how proficient you are at working in your area of expertise and what is your level of performing.

Also, it is supposed to be the second largest text in your call center resume with a font size of 14-16 points.

Again, you can go for Hiration's Resume Reviewing Service for a professional review of your call center representative resume done by resume experts at Hiration to check your call center customer service representative resumes ATS compliance.

Take a brief look at the example given below to get greater clarity on how to write the profile title.

Call-Center-profile-title

Call Center Resume: Education Section

This section is of a lot of importance. The education section contains information around your qualification like the school/university you attended, the courses you pursued, their location, the dates of enrolling and graduating from them and the CGPA acquired.

You can use the below-given format to write this section of your call center resume.

{Name of the school/university} | {Location} | {Dates} (in mm/yy-mm/yy)
{Name of the degree}
{CGPA}

Based on this section, the recruiter decides if you are qualified enough for the job you've applied for.

The below given call center resume sample will provide you with a better understanding of how to make the education section.

Call-center-education

Additionally, you can go for Hiration's Online Resume Builder in which all these sections come pre-arranged which makes it super simple to use it.

Call Center Resume: Certifications

The certification section is a section which adds additional value to your call center representative resume. These certification courses can be a management course, optimizing IVR, speech recognition, etc.

The format given below can be used to make the certifications section.

{Name of certification} | {Affiliating Institution} | {Location} | {Date} (in mm/yy)

Further, you can opt for Hiration's Resume Reviewing Service to get your call center customer service representative resume reviewed by professional industry experts at Hiration to check if it meets global standards.

Call Center Resume: Awards And Recognition

Next in line is the awards and recognition section.

This section will include all the awards and recognition that you got in school, college or in your previous work engagements. Make sure that all the awards which you write in this section are relevant to the position which you are applying for and at the same time add some value to your call center representative resume.

Opt for Hiration's Resume Reviewing Service now to get a review of your call center customer service representative resume design and content.

Making the Languages Section

The last section to make in the first draft stage is the languages section.

Include this section in your call center representative resume only if you know how to speak more than one language. This section can hold a lot of significance in a call center resume as many times the works of people working in call centers need to deal with clients who speak a foreign language.

So, knowing a second language or multiple languages always adds to the value of your call center customer service representative resume and you as a professional. Also when writing this section put a bullet before each language. For example:

  • English
  • Spanish
  • French

... And so on.

Call Center Resume Skills Section

Now, let's proceed with the Final Draft of your call center representative resume. As mentioned in the starting of the article, at this stage of call center customer service representative resume making, we will first start off with writing the call center resume skills section.

The call center resume skills section being the fourth in order but writing it in the first draft stage will relatively give you more call center resume skills to write in the call center representative resume than making it in the starting of the call center resume.

The call center resume skills section should only have three lines containing your call center resume skills and no more. Also, when you're done making your section of key skill, remember to bold the whole section.

By doing so, the call center resume skills section will immediately catch the recruiters attention making it the first thing that the recruiter reads.

This will also ensure that the recruiter gets hooked to your call center representative resume after reading your call center resume skills and then reads it further. At this stage, make sure you also scan the job description to look for the call center resume skills which you can add in your call center resume.

Also, add only those call center resume skills from the job description which you acquire and not any other call center resume skills.

Moreover, you can opt for Hiration's Online Resume Builder to make your call center representative resume. Our Online Resume Builder offers 20+ resume designs in which you can tweak your information around your own professional experience.

You also get other options like that of adding social media icons in your personal information section, including bar graphs and pie charts in the call center resume skills section and a separate timeline section to show your growth through the years. So, go and make your call center resume at Hiration's Online Resume Builder Now!

In order to get more idea on how to make the call center resume skills section look at the call center resume sample given below.

Call-center-key-skills

Personalizing Call Center Resume Summary Statement

The last section to be written in the call center resume is the summary section. For writing this section, you'll need to scan the whole of your call center customer service representative resume to pick out the points that are the highlight of your career. That's why we write this section at the very end.

The sentences which you will write in your summary section should highlight how you used your acquired call center resume skills to benefit the organizations in which you were working previously. That's what the purpose of a summary is.

If you are a mid-level professional working in a call center or want to work in a call canter, then you will write a summary. In the summary section don't tell the recruiter what you expect the company to provide you with, but write what you can provide to the company.

Look at the below-given call center resume sample to get an understanding of how to make the summary section.

Call-Center-summary

Additionally, you can opt for Hiration's Resume Reviewing Service to get a review of your call center customer service representative resume template.

Call Center Resume Objective Section

Now, you must be thinking: what is a call center resume objective section?

Well, let us tell you that this is not an additional section to be added in your call center resume, but this section is for the call center resume for freshers. Yes. Entry level professional in the field of call center will write a call center resume objective section instead of a summary section.

In the call center resume objective section write how you can use your acquired call center resume skills and knowledge for the benefit of the company. Do not mention what you expect the organization to provide you with.

Call center resume objective section is for the entry-level professional, whereas, summary section is for mid-senior level professional.

You can use Hiration's Online Resume Builder to make a professional looking call center resume today.

Call Center Resume Template

By choosing to make your call center resume at Hiration's Online Resume Builder, you also get resume template with as many as 20+ resume designs. Also, there are more features like:

  • Full Rich Text Editor
  • Live Resume Editor
  • Save Unlimited Resumes
  • One-Click Design Change

So, come and make your resume at Hiraton's Online Resume Builder Today!

Key Takeaways

  1. There are hundreds of applicants on a daily basis for just a handful of jobs as internet has made it super easy to apply for jobs today. Hence, you need a call center representative resume that will stand out from the thousands of other resumes to lessen your chances of rejection. So, say goodbye to those dull looking resumes and make your call center customer service representative resume today at Hiration's Online Resume Builder.
  1. The body of the call center representative resume should ideally be written between the font size of 10-12 points and the font size of the header should be between 14-16 points.
  2. Opt for professional looking typefaces. Conventionally we suggest using common sans serif typefaces like Arial, Tahoma, and Helvetica instead of serif typefaces like Agency FB, Belwe Roman, and Caledonia.
  3. When reading a resume, the recruiter knows what kind of document he/she is reading, so, don't name it 'Resume'
  4. Our Online Resume Builder has amazing colors and font size/style combinations which will improve the overall design of your call center resume. It does not use excessive colors but just applies basic principles of design to integrate color and text. So, what are you waiting for? Make your call center customer service representative resume at Hiration's Online Resume Builder now!
  1. Start your call center resume with a header and by providing your personal information which includes: your name, contact number, e-mail ID and the current location of residence. Follow this up with a profile title.
  2. In the personal information section, you can also provide a hyperlink to your other social media platforms if they give relevant information and add value to your call center resume. Additionally, you can give hyperlinks to your portfolios and personal websites if you have any. Ensure that they are up-to-date and characteristic.
  3. Do not write your whole address in the personal information section. Just mention the city and then the country pin.
  4. Make sure you follow the same format of writing the location throughout your call center customer service representative resume.
  5. There are industry-specific designs on our Online Resume Builder to suit your resume along with free examples and guides to help you make your call center resume. So, go and make your call center representative resume at Hiration's Online Resume Builder today!

If you've still got more queries around call center resume then reach us at team@hiration.com and our resume experts will reach out to you as soon as possible.