"When you stop chasing the wrong things, you give the right things a chance to catch you."
-Lolly Daskal

[Click here to directly go to the complete Tech Support resume sample. ]

Many people tend to miss out on a great career opportunity just because they fail to stand out as a suitable professional they really are.

Make the smart choice by creating a professional resume that highlights your core skills and communicates your true potential.

Here is a summary of our Tech Support Resume 2020 Blog:

  • Make your resume stand out amongst any other applicant by labeling your resume header with your name. Doing this will make it easier for the recruiters to track your resume.
  • Provide an accurate profile title that defines your professional status and level of expertise in your field of work.
  • Avoid irrelevant personal information in your technical support resume unless explicitly asked for.
  • Give an overview of your resume by highlighting your career achievements through a suitable resume summary or objective.

Start making the right choices and learn how to create a job-winning resume that can help you climb the ladder of your career.

By the end of this blog, you will learn:

  • What to write in your technical support resume and how to write it professionally.
  • How to describe and highlight your experience on a technical support engineer resume.
  • How to write an impeccable job-winning, ATS-targeted resume for technical support from scratch.
  • How to write an entry level technical support resume.
  • How to effectively optimize your technical support skills resume and make them stand out.

. . . All so you can get the job that you want!

Hiration's Online Resume Builder is the best resume builder to help you write a job-winning technical support resume for a hassle-free experience.

Our Online Resume Builder is a huge collection of awesome resume examples and a complete technical support resume template that will blow your mind!

Simply fill the details and your perfect resume is good to go.

Here is a list of all that you will learn about resume-writing in this blog:

What is a Tech Support Resume & why do you need it?

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While applying for a job you need to go through certain things that can help you communicate your professional skills to the recruiters. So the best means is through a well-framed resume that highlights your professional potential.

To pick the most suitable applicants, most recruiters make use of the ATS (Applicant Tracking System) as it can help them filter through hundreds and thousands of resumes at once.

Make sure to curate a technical support resume that is ATS friendly as it can get your IT support resume on the radar of the recruiters by ranking high on the ATS.

Simply use the keywords used by the recruiters in the job listing and raise your chances of being shortlisted by the recruiters for the targeted job.

Acquire more information about resume writing by going through Hiration's do's and dont's for your resume.

While you are here, get your existing resume professionally reviewed by Hiration’s Resume Review Service.

Tech Support Sample Resume

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Before we begin, take a look at our technical support resume template to get an idea of what an ideal resume should look like:

4+ years experienced Technical Support Specialist armed with a Microsoft Technology Associate (MTA) Certification and highly skilled in troubleshooting the hardware, software & application related concerns for the in-house teams, freelancers & company's major clients. Proficient in replacing damaged hardware components and ordering the new ones when needed to bolster productivity. Adept at generating insightful reports, maintaining cost analysis data & managing the IT inventory with 100% accuracy.
• System Administration • Software Installation • Hardware/Software Maintenance • Application Troubleshooting
• Files Restoration • Data Management & Maintenance • Profile and Email Setup • Client Servicing
• Inventory Management • Troubleshooting & Issue Resolution • Training • Report Generation • Process Optimization
• Computer Support
  • Softwares: TOPdesk, ServiceNow, Spiceworks, Jira Service Desk
  • Operating Systems: MS Windows, Linux, MS Office
PROFESSIONAL EXPERIENCE
System & Application Troubleshooting
  • Dispensed regular maintenance to existing hardware components and troubleshot systems & applications
  • Rendered assistance to the 100+ in-house employees & 10+ clients on technology-related issues
  • Solved 95% problems without the involvement of the IT head
Software & Hardware Maintenance
  • Replaced damaged/malfunctioned hardware & ordered new parts when necessary to improve productivity by 20%
  • Generated reports on the status of all hardware & software in the company and maintained the IT inventory
  • Conducted research & delivered cost analysis data when upgrading or purchasing new hardware, software or equipment
Database Management
  • Oversaw organization’s data and maintained, backed up and secured databases, and restored files with 100% accuracy
  • Implemented & assisted 100+ in-house employees on the roll-out of new applications & operating systems
Security Checks
  • Trained & onboarded 5+ junior tech support technicians on hardware & software components
  • Set up profiles, emails, and issued access passes for ~30 new employees and assisted on password-related glitches
  • Played a crucial role in running security checks & conducting electrical safety tests on 100+ systems
Computer Support & Hardware/Software Installation
  • Provided computer support to 50+ in-house employees, 10+ freelance workers, and 5+ clients
  • Maintained & monitored the company's computer services (hardware & software) and equipment, which included,
  • Troubleshooting to detect & solve technical problems, installing & updating the hardware and software
  • Recommending computer products or equipment through market research to improve the company's productivity
EDUCATION
  • GPA: 4.0/5.0
  • Microsoft Technology Associate (MTA) Certification | Microsoft | Feb '18

How to write your Tech Support Resume

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The three stages of resume writing that can help you curate the perfect resume is discussed below:

  • Stage 1: Master Tech Support Resume
  • Stage 2: First Draft of Tech Support Resume
  • Stage 3: Final Draft of Tech Support Resume

Master Tech Support Resume

Always start by drafting a master folder of your particulars and pieces of information that need to be highlighted in your technical support resume.

List down all the details of your work experience, educational qualifications, certifications, internship, etc. in a single folder.

Doing so can make it easier for framing your IT support resume as it would be easier to pick any required details from a single place instead of trying to gather scattered pieces of information.

This folder can be used for framing your current resume as well as for any future updates so make sure that you list down every point even if they may not be current,y required.

First Draft of Tech Support Resume

In the stage of resume writing, you need to compose the following sections:

  • Header
  • Personal Information
  • Profile Title
  • Professional Experience
  • Education
  • Certifications (if any)
  • Awards & Recognition (if any)
  • Additional Information (if any)

Final Draft of Tech Support Resume

In the final stage of writing your technical support engineer resume, you need to compose the following two sections:

  • Key Skills: Look through your work experience section and select the core skills that have been justified. Highlight the skills on a separate section under the heading "key skills". Frame this section as the last second step of resume writing.

  • Summary/Objective: Give an overview of your resume by composing a resume summary if you have more than 3 years of work experience. Compose a resume objective if you have no or fewer than 3 years of work experience. Compose this section as the last stage of resume writing.

Tech Support Resume Sections

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There are distinct sections in a software technical support resume and every section highlights the specific aspect that can make the recruiters give you the required shortlist.

Given below are the traditional sections that you should include in a resume for tech support:

  • Header
  • Personal Information
  • Profile Title
  • Summary/Objective
  • Key Skills
  • Professional Experience
  • Education

The following sections are the optional section that can be framed to enhance the standard sections:

  • Certifications (if any)
  • Additional Information (if any)
  • Awards & Recognitions (if any)

To relish more about resume sections go to Hiration's 2020 Guide to sections in a resume.

Besides, you can use Hiration’s Online Resume Builder to curate an IT support resume that can help you land the job of your dreams.

Tech Support Resume: Professional Experience

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Having professional experience can give you a higher chance of being shortlisted by the recruiters.

Make sure to highlight your work experience by implementing the following factors in your tech support engineer resume to communicate your professional potential to the recruiters:

  • STAR Format
  • Frame Points
  • Bucketing & Bolding

STAR Format

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STAR format helps you compose result-oriented sentences that describe your roles and responsibilities as a professional.

STAR stands for the following points:

  • S stands for the situation/backdrop/conditions of your contributions.
  • T stands for the actual** task** that was entrusted to you as a part of your job.
  • A stands for the action and strategy you used to carry out the assigned task.
  • R stands for the end result or aftermath of your action in the form of an achievement figure.

Framing Points

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Compare the below given technical support resume examples, to understand the importance of framing points and learn how to implement them in your points:

Tech Support Resume Example 1

"Dispensed weekly maintenance for existing hardware components, conducted routine troubleshoot systems and applications. Actively rendered assistance to 50+ in-house employees and 5+ clients on any technology-related issues. Replaced damaged or malfunctioned hardware parts whenever necessary to improve productivity by 15%. Generated accurate reports for all hardware and software issues in the company and efficiently maintained the existing IT inventory. Conducted research and delivered cost analysis data when upgrading new software or hardware or any required equipment."

Tech Support Resume Example 2

  • Dispensed weekly maintenance for existing hardware components, troubleshot systems, and applications
  • Rendered assistance to 50+ in-house employees and 5+ clients on technology-related issues
  • Replaced damaged or malfunctioned hardware parts when necessary to improve 15% productivity
  • Generated reports for all hardware/software issues in the company and maintained the IT inventory
  • Conducted research & delivered cost analysis data when upgrading new software/hardware or equipment

Framing Points: Analysis

From the technical support resume examples, we can see that it is easier to read the points that have been framed (example 2) as compared to the paragraph (example 1).

Frame every point by using bullet points as it can make your statements clear to read and understand.

Try to avoid writing a lengthy paragraph to describe your work experience because it may fail to effectively communicate your professional experience.

Always stick to framing one-liners to write effective statements to describe your work experience.

Bucketing & Bolding

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Bucketing and bolding can help you curate your professional experience in the most effective manner.

Look at the below-given technical support resume examples, and learn how to apply bucketing and bolding in your IT support resume:

Tech Support Resume Example 1

  • Dispensed weekly maintenance for existing hardware components, troubleshot systems, and applications
  • Rendered assistance to 50+ in-house employees and 5+ clients on technology-related issues
  • Replaced damaged or malfunctioned hardware parts when necessary to improve 15% productivity
  • Generated reports for all hardware/software issues in the company and maintained the IT inventory
  • Conducted research & delivered cost analysis data when upgrading new software/hardware or equipment

Tech Support Resume Example 2

System & Application Troubleshooting

  • Dispensed weekly maintenance for existing hardware components, troubleshot systems, and applications
  • Rendered assistance to 50+ in-house employees and 5+ clients on technology-related issues

Software & Hardware Maintenance

  • Replaced damaged or malfunctioned hardware parts when necessary to improve 15% productivity
  • Generated reports for all hardware/software issues in the company and maintained the IT inventory
  • Conducted research & delivered cost analysis data when upgrading new software/hardware or equipment

Bucketing & Bolding: Analysis

Both the technical support resume examples are narrating the same points but using bucketing and bolding (example 2) in your points is more effective as compared to framing points alone (example 1).

Simply generate unique headings and list down all the similar points under the fitting buckets. After that, bold the highlight of your career in every one-liner.

Doing so can make it easier for you to organize your one-liners while also making it easier for the recruiters to read and comprehend your points.

To learn more about this segment and how to perfect it, read Hiration's Blog on how to compose the work experience in your resume.

Here is a tech support resume sample showcasing what an ideal professional experience section looks like:

Tech-Support-Resume-Professional-Experience

Tech Support Resume: Key Skills

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The key skills section can make you rank high on the ATS while effectively help in making the recruiters recognize your professional skills.

Go through your professional experience section and pick all your core skills and highlight them in the key skills section.

Try to use keywords that have been used by the recruiters in the job listing as it can help you rank high on the ATS which can take you a step closer to your dream job.

Always remember that every skill you mention should be justified in your work statements.

Read Hiration's Guide: Skills to put on a resume to get a better perception of how to efficiently curate this section.

The below-given tech support resume sample is showcasing what an ideal key skills section looks like in a resume for tech support:

Tech-Support-Resume-Key-Skills

Tech Support Resume Summary

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Since the recruiter does not have the luxury of time to go through each and every resume in detail, an overview of your technical support resume should be provided.

Follow the below-given guidelines to write a suitable technical support resume summary:

  • Write your summary at the end which makes it easy to decide what to put in your resume summary.
  • Collect the highlights of your career from the work experience segment.
  • Try to include the keywords that the recruiter has used in the job listing
  • Do not write a technical support resume summary that exceeds 4 lines.
  • Write a resume summary if you have work experience of over 3 years.

Read Hiration's 2020 Resume Summary Guide to learn how to write an impactful summary for resumes.

Attached below is a tech support resume sample showcasing the ideal technical support resume summary:

Tech-Support-Resume-Summary

In the meanwhile, make resume-writing an easy affair with Hiration's Online Resume Builder now!

Tech Support Resume Objective

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You should write a technical support resume objective if you belong to any of the below-given categories:

  • you have zero work experience.
  • you have very less work experience of fewer than 3 years.
  • you are a fresh graduate writing an entry-level resume.

Avoid listing down all that you are expecting, instead, disclose the value you can deliver in your next organization.

The role of your technical support resume objective is to sell your skills as a professional and to convince the recruiter that you are what they're looking for.

Read Hiration's Guide on Resume Objectives to learn the art of framing an impeccable technical support resume objective.

Tech Support Resume: Header

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The header of your IT support resume can help the recruiters keep an easy track of your resume so make sure to follow the given points to frame the perfect header:

  • This ought to be written in the top part of your resume.
  • The header of your resume should be noted in the largest font size.
  • This should be listed in 16-20 font size.
  • Leave a single space between your first name and last name.
  • If you have a middle name add the initial of your middle name followed by a period and place it between your first and last name.
  • Example: Seth Angelo Godin should be written as Seth A. Godin.

Read Hiration’s Guide on Resume Header to learn the art of framing the perfect header for your technical support resume.

Given below is a snapshot of a technical support resume template showcasing an ideal header:

Tech-Support-Resume-Header

Tech Support Resume: Personal Information

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Here is what an ideal personal information section should contain:

  • Contact Number
  • Email Address
  • Current Location

Hiration Protip: Depending on the country you're targeting, go through the resume requirements around personal information, and update it accordingly.

Contact Number

You need to provide your contact number in your technical support engineer resume for the recruiters to get in touch with you or they may even want to interview you over the phone.

The correct way for noting down your mobile number is documented below:

  • Use your country’s ISD code as a prefix before your phone number
  • Put a plus sign (+) before the ISD code
  • Eg: +1 (642) 215 9211

Email Address

Another convenient means of communication is through email and you need to make sure that you provide only the official email address that has your real name.

Example: seth@xyz.com or sethgodin@xyz.com

Strictly avoid giving out email addresses that have fancy names because the recruiters may consider you as unprofessional.

Example: geniuseth@xyz.com or seththegenius@xyz.com

Current Location

Avoid mentioning unnecessary details like your house number, street number, and your locality name.

If you are considering a job in your own country, simply write the city and state of your residence. But in case you are looking for a job in some other country, just mention your city and country of residence.

Read Hiration's 2020 Guide to composing your contact information to get a better sense of this section.

To perceive what an ideal personal information section should ideally look like, take a look at the resume sample below:

Tech-Support-Resume-Personal-Information

Use our Online Resume Builder to put together a perfectly fashioned technical support advisor resume.

Tech Support Resume: Profile Title

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Profile titles are the testimonial of the level of your professional status in a technical support resume.

It conveys the following facts to the recruiter.

  • Your current designation.
  • Your functional industry.
  • Your level of seniority in your line of work.

Write it in the second-largest text in your IT support resume after your resume header ideally in the range of 14-16 font size.

Exaggerating your profile title will pass off as lying in your tech support engineer resume so make sure that you provide only the accurate profile title.

Look at our technical support resume sample to get a better insight of how an ideal profile title is framed:

Tech-Support-Resume-Profile-Title

In the meanwhile, make use of our AI-powered Resume Review Service to get an in-depth and analysis of your technical support engineer resume within minutes of uploading it on our tool!

Tech Support Resume: Education

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The education section of your technical support resume should ideally consist of the details of the following:

  • School/university you have attended.
  • Courses you have pursued.
  • Location of your school/university.
  • Enrollment and graduation dates in the month & year format.

Refer to Hiration's Guide on Education Section to read a detailed guide on how to correctly curate the education section.

Here is a technical support resume sample showcasing the ideal education section for your tech support engineer resume:

Tech-Support-Resume-Education

Tech Support Resume: Certifications

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To be a certified professional can give you better chances of being shortlisted as a suitable applicant for the targeted job profile.

The certification segment of your technical support resume presents the following details:

  • Certification course name.
  • Institute of affiliation.
  • Location of the institute of affiliation.
  • Enrollment and completion date of the course in the month & year format.

Read Hiration's Guide on the certifications section to get a better understanding of this section.

Refer to the technical support resume sample demonstrating the ideal certifications section for your resume:

Tech-Support-Resume-Certification

In the meanwhile, take your future into your hands by giving yourself the best shot at getting shortlisted by composing your resume with our professionally designed Online Resume Builder.

Resume Review & Free Resume Templates

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Get your resume professionally reviewed by our resume experts at Hiration.

Your resume will be reviewed with the below-given parameters:

  • Conversion Scope
  • Compliance with industry norms
  • Content Relevance
  • Global Compatibility
  • Performance Assessment
  • Recruiter Friendliness
  • Design Compatibility
  • ATS Compliance
  • Resume Formatting (font, margins, the order of sections, etc.)

You will be provided with 2 resume templates for free with our Resume Review Service!!

Online Resume Builder for your Tech Support Resume

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Here is a list of the resources that come with our Online Resume Builder:

  • A sharable link
  • Option to save unlimited resumes
  • 25+ resume designs
  • Unlimited PDF downloads
  • 100+ resume templates
  • 1-click design change
  • Live resume editor
  • Full rich-text editor

Be our guest and to go to our Online Resume Builder and make use of the pre-filled templates and replace them with your details as per your requirement.

Key Takeaways

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  • Always write your name as the header of your resume to make it easy for the recruiters to track your resume.
  • Provide your contact details only as per the requirements of the hiring guidelines and avoid unnecessary mentioning of personal details.
  • Use bullet points to frame every one-liner to describe your work experience.
  • Create buckets to list down all the similar points in your resume and bold the highlight of your career.
  • Use the keywords mentioned in the job listing by the recruiters to rank high on the ATS.
  • Give only the accurate profile title to assure the recruiters about the level of your professional status.

Now that we have reached the end of this blog, make use of all the technical support resume examples and tips that we have listed in this blog as it can help you in writing a great resume.

Browse our resume writing blog to uncover more resume help guides for different profiles in different industries.

Feel free to write to us at team@hiration to resolve any queries or questions.