IT help desk is an important part of any organization.

[Click here to directly go to the complete IT Help Desk resume sample. ]

As an IT help desk professional, it is your responsibility to provide technical support to customers and uphold the productivity of an organization.

And in this blog, we have listed all the tricks and tips to help you frame the perfect job-winning IT help desk resume that can get you on the radar of the recruiters.

Refer to the IT help desk resume examples and IT help desk resume samples that we have provided to help you through the entire resume-writing process.

Here is a brief overview of our 2020 It Help Desk Resume Blog:

  • Unless you are a job hopper or looking for a change in your career, make use of the reverse-chronological format.
  • Create separate sections to highlight your key skills and technical skills in an IT help desk resume skills.
  • If you are a certified professional, make sure that you mention the details in your IT help desk technician resume.

To analyze more about what to put on a resume for IT help desk job, keep reading.

You will also learn how to write a job-winning IT help desk support resume while simultaneously learning:

  • What to put on a resume for IT help desk job that can make you stand out.
  • How to highlight your skills in an IT help desk entry level resume.
  • How to create a keyword optimized IT help desk resume.
  • How to compose a suitable IT help desk resume summary.
  • How to optimize your IT help desk resume skills.

Hiration's Online Resume Builder is here to help you write the perfect IT help desk resume with professional assistance.

Our Online Resume Builder is stocked with a huge library of resume examples and an IT help desk resume template that will make your job application easier and effective!

All you have to do is replace the pre-filled information in our example templates with your details as per the targeted job application requirements.

Follow the given steps and learn how to write an IT help desk resume that will further help you communicate your skills to the recruiters:

Here is a list of all the topics that you will learn in this blog:

Pick the Right IT Help Desk Resume Format

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The Applicant Tracking System is a reliable software used by most recruiters and employers during the hiring process.

And the right resume format can help you enhance your IT help desk resume in the most effective way and make it easier for the recruiters to recognize your professional expertise.

Pick the most suitable resume format from the most distinct ones described below:

  • Reverse-Chronological: This is one of the best and the most preferred resume format because your most recent and relevant professional details are highlighted upfront to make it recruiter-friendly. Additionally, it is also ATS-friendly and hence gives you a higher chance to get recognition from the recruiters.

  • Functional: This format is not the best kind to be used as it is not effective enough to help you rank high on the ATS. But for freshers, job-hoppers, and people looking for a change in their career, this resume format can have its benefits. Try and avoid using it if you have a smooth sailing career trajectory.

  • Combination: This resume format can be effective for framing your IT help desk resume if you have extensive years of professional experience ranging between 15-20 years. You can highlight both your skills as well as your work experience and describe them in detail.

In case you are not sure about which resume format to use to frame your resume for IT help desk, you can always rely on our resume experts at Hiration.

Here is an opportunity to get your resume reviewed by professionals to make it recruiter friendly and ATS-compliant.

IT Help Desk Sample Resume

Before going further, take a look at our IT help desk sample resume to know what an ideal resume should look like:

5 years experienced IT Help Desk Coordinator and certified CompTIA A+ professional adept at coordinating with the in-house IT team, clients & vendors to resolve IT concerns and achieve 100% client satisfaction. Skilled in hiring IT employees & training them to bolster overall productivity. Proficient in installing, upgrading, configuring & troubleshooting the computer systems.
• Network Administration & Security • Data Security • Issue Resolution • Email Security • Auditing
• Vendor Management • Cost Reduction • Customer Satisfaction • Process Optimization
• Software & Hardware Installation • Technical Support • Windows Server Installation • Training
• Client Relationship Management • Policy Formulation • LAN/WAN Troubleshooting
  • Programming Languages: Java, Python, C#, C++
  • Service Management Software: TOPdesk, ServiceNow, Spiceworks, Jira Service Desk, SolarWinds Service Desk
PROFESSIONAL EXPERIENCE
    System Auditing & Upgrading
    • Oversaw 15+ help desk staff members who were tasked with assisting customers remotely, by e-mail or phone, or in-person
    • Played a key role in hiring, scheduling, and providing employee evaluations and feedback
    • Administered repairing, upgrading, and complete configuration of 200+ PCs and related peripherals
    • Performed periodic hardware & software checks to ensure that they are functioning properly; improved quality by 17%
    Training & Customer Satisfaction
    • Motivated the team members, administered training materials and gave KTs to small or large audiences once a month
    • Trained 150+ non-IT employees on analyzing & repairing minor hardware/software failures to increase efficiency by 15%
    • Performed random audits to ensure that the help desk team of 50+ employees is providing good customer service
    • Increased client satisfaction by 30% through effective communication and problem solving
    Client Relationship Management
    • Attended major support calls (~20/day), 5+ walk-in customers, and 30+ emails daily for Tier 2 & 3 levels technical support
    • Developed, executed, and followed IT operational policies, standards, and work instructions for customer support
      Hardware/Software Installation
      • Installed and updated hardware & software and recommended computer equipment to reduce the overall cost by 18%
      • Designed & performed tests on 15+ applications as per the required standards and ensured data security
      • Documented all software/applications upgrades & modifications and maintained the IT & software Inventory
      Client Servicing
      • Responded to user's inquiries (25+ daily) regarding computer, email, phone connectivity, software or hardware inquires
      • Answered, evaluated, and prioritized incoming telephone, voicemail, e-mail, and in-person requests for assistance
      • Collaborated with 7+ vendors to troubleshoot issues related to IT equipment, LAN/WAN connectivity, and software
      INTERNSHIP
        System Installation
        • Installed and configured computer systems & installed/updated to the latest software/applications for 30+ employees
        • Responded to 15+ customer inquiries in a day, diagnosed the issue and assisted them in troubleshooting challenges
        Network Administration
        • Updated, maintained & monitored all aspects of computer networks and resolved network related issues
        • Assisted in resolving technical issues concerning 15+ client's accounts and the company's software infrastructure
        • CompTIA A+ Certified Professional | CompTIA | Apr '17
        EDUCATION
          • GPA: 4.5/5.0

          The IT help desk resume sample provided above has been made from Hiration's Online Resume Builder.

          So do visit our Online Resume Builder for a hassle-free resume-writing experience.

          Include Distinct Sections to Organize Your IT Help Desk Resume

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          There are two types of resume sections and you need to know exactly which sections to include in your resume that can help you frame a job-winning resume.

          The sections listed below are the traditional or standard sections that should be included in your resume at all times:

          • Header
          • Personal Information
          • Profile Title
          • Summary/Objective
          • Key Skills
          • Professional Experience
          • Education

          The below-given sections are optional and you can include them whenever required or deemed necessary to add value to your standard sections:

          • Certifications (if any)
          • Additional Information (if any)
          • Awards & Recognitions (if any)

          To learn more about resume sections you can go through Hiration's 2020 Guide to sections in a resume.

          Or you can simply go to Hiration’s Online Resume Builder and create an IT help desk support resume that can help you get shortlisted for the job of your dreams.

          Start by Framing Your IT Help Desk Resume Header

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          If you are someone who uses "CV" or "Resume" as your resume header, you have to stop stating the obvious and start saving precious space on your resume.

          Your name should be written at the topmost part of your IT help desk resume to maintain its unique identity and make it easier for the recruiters to keep track of your resume.

          Use the largest font size in the range of 16-20 font size and simply leave a space between your first name and last name.

          In case you have a middle name, just place the initial of your middle name followed by a period and place it between your first and last name.

          To get an in-depth knowledge of curating the perfect resume header, you can go through Hiration’s 2020 Guide To Writing The Perfect Resume Header.

          Look at the IT help desk resume example illustrating an ideal resume header that we have made with Hiration’s Online Resume Builder:

          IT-Help-Desk-Resume-Header

          IT Help Desk Resume: Personal Information

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          Provide the required details to make sure that the recruiters get in touch with you for any likely shortlist.

          An ideal personal information section should contain the following:

          • Contact Number: Provide the contact number that you actively use through which the recruiters can easily get in touch with you.
          • Email Address: Provide an email address that has your real name to maintain a professional approach.
          • Current Location: If you are applying for a job abroad, mention your state and country. Else simply mention your current city and state of residence.

          Additionally, you can also mention the details of the following as per your discretion:

          • LinkedIn profile link
          • Link to an online portfolio

          For more details on this section read Hiration's 2020 Guide to composing your contact information.

          Refer to the sample IT help desk resume given below to see what an ideal personal information section looks like in an IT help desk support resume:

          IT-Help-Desk-Resume-Personal-Information

          Our Online Resume Builder can help you put together an impeccable IT help desk entry level resume.

          IT Help Desk Resume: Profile Title

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          The second-largest text in the range of 14-16 font size should be used to curate your profile title on a resume.

          It communicates your current designation, your functional industry, and the level of seniority in your field of work.

          If you are tempted to exaggerate your profile title, get rid of the thought because it can only spell doom for your job application.

          Be accurate with what you have professionally done and where you stand in your professional podium for the recruiters to recognize your professional status.

          An ideal profile title should look like the one shown in our below-given IT help desk sample resume:

          IT-Help-Desk-Resume-Profile-Title

          Our AI-powered Resume Review Service is available to give your resume an in-depth and constructive analysis within minutes of uploading it on our tool!

          Draft a Flawless IT Help Desk Professional Experience Section

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          Since the professional experience section takes up most of your resume you need to make the best use of this section.

          Every relevant work experience or the current job profile that you are holding should be described for the recruiters to easily recognize your professional expertise and raise your chance of being shortlisted for the targeted job profile.

          To ensure that you frame the perfect professional experience section, you need to apply the following factors:

          • STAR Format
          • Frame Points
          • Bucketing & Bolding

          STAR Format

          Use the STAR format to describe your work details for the recruiters to easily recognize your potential:

          STAR refers to:

          • S: The situation, backdrop, or context of your contributions.
          • T: The actual task that was assigned to you.
          • A: The strategy you put into action to execute the assigned task.
          • R: The result or outcome of your action in the form of an achievement figure.

          Framing Points

          What do employers look for in resume for IT help desk?

          Well, the answer is simple!

          They simply look for those applicants who are qualified to shoulder the responsibilities of an IT help desk.

          Just as simple as the answer is to the question asked, your professional experience statement should be simple and easy to understand too.

          Let us look at the two sets of IT help desk resume examples that we have given below for you to understand the importance of framing your point sand how it can be easily done.

          IT Help Desk Resume Example 1

          "As an IT help desk for the XYZ company I was assigned to oversee 10 help desk staff members who were given the task to remotely assist the customers and clients, through e-mail or phone. I also played a key role in the process of scheduling meetings, hiring, and providing evaluations of the employees. I have successfully administered the complete configuration of 150+ personal computers for two different departments by repairing and upgrading. Additionally, I performed periodic hardware or software checks to ensure that they were properly functioning and improve the quality of work by 15%."

          IT Help Desk Resume Example 2

          • Oversaw 10 help desk staff members who were assigned to remotely assist customers, via e-mail or phone
          • Played a key role in the process of scheduling, hiring, and providing evaluations of employees
          • Administered the complete configuration of 150+ PCs for two departments by repairing and upgrading
          • Performed periodic hardware/software checks to ensure the proper functioning and improve 15% work quality

          Framing Points: Analysis

          From the two IT help desk resume examples illustrated above, we can observe that:

          • Writing a long paragraph to describe your professional roles & responsibilities as an IT help desk does not do justice to your expertise and potential. It is hard to recognize your skills at a glance and most recruiters may not spend enough time going through the whole paragraph.
          • Whereas, framing one-liner bullet points are easier to read and hence the recruiters would easily recognize the positive impact you had on your work. Moreover, one-liner points tend to focus on your main involvements and do not highlight vague points.

          In conclusion, you can curate ATS-friendly resumes by using bullet points to frame one-liners and communicate your professional caliber to the recruiters.

          Bucketing & Bolding

          Another important factor that can contribute towards enhancing your professional experience section is bucketing and bolding.

          To understand why it is so, look at the two IT help desk resume examples give below.

          IT Help Desk Resume Example 1

          • Administered materials for training materials and conducted KTs to both small and large audiences every month
          • Trained 100+ non-IT employees on how to analyze & repair failures of hardware/software
          • Increased 50% client satisfaction through effective communication and problem solving
          • Attended support calls (~30/day) and 40+ emails for Tier 2 & 3 levels technical support
          • Provided customer support as per the IT operational policies and standards to ensure the best service

          IT Help Desk Resume Example 2

          Training & Customer Satisfaction

          • Administered materials for training materials and conducted KTs to both small and large audiences every month
          • Trained 100+ non-IT employees on how to analyze & repair failures of hardware/software
          • Increased 50% client satisfaction through effective communication and problem solving

          Client Relationship Management

          • Attended support calls (~30/day) and 40+ emails for Tier 2 & 3 levels technical support
          • Provided customer support as per the IT operational policies and standards to ensure the best service

          Bucketing & Bolding: Analysis

          From the two IT help desk resume examples illustrated above, we can observe that:

          • Framing points in one-liner alone are not enough to get the attention of the recruiters as it does not make the highlights of your points stand out for the recruiters to easily recognize.
          • Whereas applying bucketing and bolding makes it easier for the recruiters to recognize the most significant points without having to read through the whole resume.

          In conclusion, you must always list all the similar points under the relevant buckets by creating unique headings. And enhance your framed points to communicate your work experience for the recruiters to easily read and comprehend.

          To learn more about this section in detail and learn how to perfect it, read Hiration's Blog on how to compose the work experience in your resume.

          IT help desk resume sample for Professional Experience

          Here is an IT help desk resume sample showcasing an ideal professional experience section:

          IT-Help-Desk-Resume-Professional-Experience

          IT Help Desk Resume Keywords

          To make sure that your IT help desk entry level resume ranks high on the ATS, you need to keyword-optimize your resume.

          Suitable keywords can be found in the IT help desk job description.

          Before you start sending out your resumes to the recruiters, make sure that you compare your job description and the keywords used by the recruiters in the job listing.

          Pick the most relevant and significant keywords that highlight your professional skills and list them in your professional experience section and key skills section.

          You can also add suitable keywords in your IT help desk resume summary and IT help desk resume skills sections.

          Including the right keywords in your resume can raise your chances of ranking high on the ATS and give your better opportunity to end up being recognized by the recruiters who can give you the required shortlist.

          Provide the Details of your Education in the IT Help Desk Resume

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          Every time you wonder what to put on a resume for IT help desk job, remember that your educational qualification can raise your chances of landing your dream jobs.

          Do not skip the education section in your resume, especially if you are writing an IT help desk entry level resume.

          The education section of your resume should ideally consist of the following details:

          • Name of the school/university you have attended.
          • Name of the courses you have pursued.
          • The location of your school/university.
          • Enrollment and graduation dates in the month & year format.

          We have an exhaustive guide written just for this section on Hiration's 2020 Guide on how to list education on your resume.

          Refer to the IT help desk support analyst sample resume showcasing the ideal education section for your resume:

          IT-Help-Desk-Resume-Education

          IT Help Desk Resume: Certifications

          Apart from the details of your educational qualification, you can also add any relevant certifications that validate your eligibility to practice your line of work.

          The certification section of your IT help desk support resume should consist of the following details:

          • Certification course name.
          • Name of the institute of affiliation.
          • Location of the institute of affiliation.
          • Enrollment and completion date of the course in the month & year format.

          Hiration's 2020 Guide on listing certifications on a resume has more in store for you to get a better understanding of this section.

          The below-given sample resume for IT help desk is showcasing what an ideal certifications section for your resume looks like:

          IT-Help-Desk-Resume-Certification

          Create an impeccable resume with the help of our Online Resume Builder.

          Highlight Your IT Help Desk Resume Skills

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          It is safe to say that this section can do wonders for your resume and raise your chances of being shortlisted by the recruiters if curated effectively.

          Most of the skills that need to be highlighted in this section are ideally present in your professional experience section. So simply scan through your one-liners and pick those skills that have been justified, then list them in this section.

          To use this section in your favor and rank high on the ATS, add suitable and relevant keywords that are mentioned in the job description.

          Make sure to read Hiration's 2020 Guide on what skills to put on a resume and learn more about curating the perfect skills section.

          Here is an IT help desk resume sample showcasing the perfect key skills section:

          IT-Help-Desk-Resume-Key-Skills

          Conclude Your IT Help Desk Resume with a suitable Summary/Objective

          IT Help Desk Resume Summary

          A resume summary is an important feature of a resume that can help you give the recruiters an insight into your resume in just a few lines without wasting their time.

          It is most suitable if you compose this section in the end because that way it will be easier for you to decide which points to skip and which points to mention.

          Compose an IT help desk resume summary only if you have more than 3 years of work experience to highlight in your resume.

          Try to keep it short and precise in 3-5 lines and add suitable keywords

          There is more about this section in our Resume Summary Guide so make sure that you go through it to learn how to compose a suitable IT help desk resume summary.

          Attached below is an IT help desk resume sample showcasing the ideal resume summary:

          IT-Help-Desk-Resume-Summary

          In the meanwhile, make resume-writing an effortless affair with Hiration's Online Resume Builder now!

          IT Help Desk Resume Objective

          Compose an IT help desk resume objective if you are a fresher writing an IT help desk resume entry level or have very less experience to highlight in your resume.

          It gives an overview of your resume just as an IT help desk resume summary.

          The only difference is that you need to keep professional experience on the sideline and focus on your skills and describe how you can contribute towards the higher goals of an organization.

          Read Hiration's 2020 Guide on Resume Objectives to learn more about resume objectives.

          Use Hiration’s Services to create the perfect IT Help Desk Resume

          Looking for a state-of-the-art resume builder and review services to help you build an impeccable It help desk resume?

          Visit our Online Resume Builder and explore the best we have to offer you.

          Resume Review & Free Resume Templates

          Send us your existing resume to get it reviewed by the resume professionals at Hiration.

          Your resume will be reviewed in compliance with the below-mentioned parameters:

          • Compliance with industry norms
            ** Conversion Scope
          • ATS Compliance
          • Content Relevance
          • Recruiter Friendliness
          • Design Compatibility
          • Global Compatibility
          • Performance Assessment
          • Resume Formatting (font, margins, the order of sections, etc.)

          In addition, you will also get 2 resume templates for free with our Resume Review Service!

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          Our Online Resume Builder is here to help you create job-winning resumes.

          Key Takeaways

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          • Always use the right resume format that best suits the trajectory of your career and the requirements of your job application.
          • Label your resume with your name as the header and provide your contact details along with an accurate profile title.
          • Frame action-oriented one-liner points and apply the bucketing and bolding to make them effective.
          • Make sure that your resume is keyword optimized to rank high on the ATS and raise your chances of being shortlisted by the recruiters.
          • Clearly mention the details of your education and certification to enhance your resume.
          • Create a separate section to highlight your most significant skills.
          • Compose a suitable IT help desk resume summary to give an overview of your resume.

          Now that we have reached the end of this blog, make use of all the IT help desk resume examples and IT helpdesk resume samples that we have provided in this blog as it can help you in writing the best resume.

          You can also write to us at team@hiration to resolve any queries or questions.