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There is a plethora of roles that come under the umbrella of “hospitality”. These might pertain from waiter, host, bartender to concierge, chefs, managers.

The hospitality industry is very customer-driven industry. That is why your resume must portray a picture of an outgoing, friendly and accommodating person. Someone willing to go out of their way to give their customers the best possible experience.

Being a dynamic industry, the hospitality sector always has new jobs coming up all the time. However, there is an even greater number of applicants trying to swoop them up.

Writing a modern and professional resume will expand your chances of getting the job. And this guide will show you exactly how to perfect your resume; both hospitality resume format and content.

Here is a summary of our Hospitality Resume 2019 Guide:

  • Use one-liner points instead of paragraphs and begin each point with a power verb
  • If you have over 3 years of work experience, write a summary otherwise go with a hospitality resume objective
  • Make use of the reverse chronological order across all sections in your hospitality resume

What’s more? This blog will make you proficient at writing your hospitality resume, that too without having to consult anywhere else.

Whether you are a beginner or an experienced professional, you will understand how to perfectly write a resume to target your ideal job.

By the end of this guide, you will learn:

  • What to write in your hospitality resume and how to write it
  • How to format your resume to make it more recruiter-friendly
  • How to draft the perfect ATS-targeted hospitality resume
  • What to include in your hospitality resume if you have no experience

This blog will help you write the ideal hospitality resume. If you still find yourself unsure and in need of help, we are here to help you.

Use Hiration's Online Resume Builder to draft your hospitality resume to put you at the forefront without any bother.

Our Resume Builder comes armed with several assorted hospitality resume examples and hospitality resume samples/hotel resume samples that will transform your resume-building experience.

So, why wait? When your perfect hospitality resume can be built with just a few clicks.

Let’s move on and take a look at what topics this guide will cover:

Hospitality Resume Sample

Take a look at what a flawless hospitality resume should look like:

5+ years experienced Front Desk Clerk with proven guest service skills exercised to bring world class service to patrons. Adept at maintaining security for overall reduction in security breaches. Acquired management skills by training several clerks and other hospitality staff. Skilled in Point of Sale terminal use to efficiently check in guests for minimizing wait time.
• Customer Service • Hospitality • Greeting Guests • Training & Mentoring • Customer Service • Security & Surveillance
• Guest Transportation • Screening & Recruitment • Reservations Management
PROFESSIONAL EXPERIENCE
    Customer Servicing
    • Greeted & checked in guests in 150+ hotel rooms with point of sale (POS) system leading to minimized wait time by 20%
    • Organized stays by taking guest reservations over phone efficiently resulting in wait time reduction by 30%
    • Ensured guest transportation leading to the hotel's rating across various internet platforms to raise to 5 star
    Screening & Training
    • Trained & mentored 7 front desk clerks in POS terminals, guest services, and check-in
    • Facilitated the hiring and screening of 15+ hospitality staff to fulfill the hiring needs of the hotel
    Key Accomplishments
    • Received 96% positive guest ratings for hospitality according to the hotel's customer service rating app
    • Awarded "Employee of the year" 2 years in a row across 10 outlets for splendid customer service & unfailing punctuality
      • Deemed the most reliable employee for being available for graveyard shifts 98% of time among a staff of 11 doormen
      • Maintained security/surveillance leading to reduced security breaches by 100%
      EDUCATION
        • CGPA: 3.2/4
        • Certification in Hospitality | University of California | Riverside, CA | Mar '17 – May ‘17
        • Languages: English and Spanish

        Hospitality Job Description for Resume

        Working in the hospitality industry requires a certain type of persona. Not only are you required to have the skills and be proactive but you also have to be calm and collected. You must put on a good appearance and be there to cater to customers, regardless of what mood you are in.

        The hospitality industry majorly umbrellas three sectors: Food & beverage, lodging, and tourism. People working in these industries have a plethora of duties and responsibilities with customer service at its center.

        They might be required to handle payments from guests; verify and adjust billing or assist foreign guests who have limited knowledge of the primary language being used.

        They should be familiar with the local areas as they are often expected to give recommendations on restaurants, entertainment venues and tourist attractions within the local area.

        Having a cordial personality will always take the people working in the hospitality industry forward.

        Specific hospitality resume skills, however, would depend on the specific sector in the industry or the type of job you wish to apply for. But generally, your hospitality skills should correspond to customer service, ability to work with people and attention to detail.

        Hospitality Responsibilities

        The responsibilities in the hospitality industry will, of course, be assigned based on your role and level of seniority. But the baseline for all roles would remain the same.

        This list is not exclusive but includes responsibilities such as knowledge in food service, hotel operations, food & beverage prep, maintenance, management, and more. Some businesses may have additional responsibilities, so make sure to exhaustively go through the job description carefully.

        Get a better understanding of what your responsibilities might entail depending on the sector you are working for:

        • Hotels employ staff for front desk, housekeeping, and restaurant. Positions may range from managers, porters to the concierge. Primarily employees are required to excel in customer service, attention to detail, teamwork, and good personal grooming. Creative problem-solving and a thorough knowledge of local resources and attractions are also important.
        • Foodservice industry includes everything from a fast food joint to working as a server in a high-end restaurant. Again, customer service and careful attention to detail are principal responsibilities. Thorough knowledge of the restaurant’s current offerings is also a must.
        • Responsibilities for personnel working in Food and beverage preparation may include customer service. These jobs may, however, can be entirely behind the scenes. The responsibilities might be technical for cooks and people handling food and beverages. Attention to detail is very important.
        • Maintenance and cleaning are also a huge proportion of the hospitality sector. Responsibilities under this might include cleaning and equipment reparation among others. These responsibilities include everything from the safe and appropriate use of cleaning chemicals to basic electrical repair and carpentry.

        Hospitality Salary

        How much money does the hospitality industry personnel make? Again, as the hospitality sector is so broad, we will list the salary of 2 positions at both high and low levels of seniority to give you a better understanding of the pay scale of a hospitality worker:

        Hospitality Managers:

        Front Desk Clerk:

        What is a Hospitality Resume & why do you need it?

        The very first thing you need to understand is that your hospitality resume will be a tool whose sole purpose will be to market you.

        It must include all the relevant information like your contact information, educational attainment, and professional experience, among others that too in the perfect hospitality resume format. This is what will help you convince recruiters that you are suitable for their establishment.

        Hence, your resume must elicit a positive response.

        A very important factor that comes into play here is the Applicant Tracking System (ATS). It’s a modern tool that most recruiter use today to shortlist candidates.

        Consider this the first line of defense, many applicants find it hard to surpass this because their resumes are not ATS targeted. At Hiration, we are extremely focused on helping you draft your perfect hospitality resume that will rank high on any ATS.

        Now, if you are wondering how do I get my resume to rank on ATS? The answer is Keywords! If you master the art of identifying and introducing keywords into your resume, you are good to go with any ATS.

        Follow this guide to get the hang of all the necessary elements regarding your hospitality resume and what you need to do to make your ATS-targeted resume or you can simply save time and use Hiration’s Online Resume Builder.

        Read our blog on how to write a resume and become a master at building resumes yourself.

        Hospitality Resume Sections

        Heed the following order while composing your hospitality resume to build a flawless resume:

        • Header
        • Personal Information
        • Profile Title
        • Summary/Objective
        • Key Skills
        • Professional Experience
        • Education
        • Certifications (if any)
        • Awards & Recognition (if any)
        • Additional Information (if any)

        If you want to know more about how to compose these resume sections immaculately, you can read more about it on Hiration's 2019 Guide to sections in a resume.

        Let us do the heavy lifting for you. Use Hiration’s Online Resume Builder to build your flawless resume. You can select from our massive library of pre-filled hospitality resume templates and customize them according to your needs.

        How to write your Hospitality Resume

        Wondering where to start while making your hospitality resume? Don’t worry! Our resume writing experts have come up with the following 3 easy stages:

        • First Stage: Master Hospitality Resume
        • Second Stage: First Draft of your Hospitality Resume
        • Third Stage: Final Draft of your Hospitality Resume

        Master Hospitality Resume

        In the very first stage, you have to assemble all your professional information in one place. This not only helps to pick information easily for your current resume but also makes recollection of data easier for the future.

        Here is an explanation of how making a master resume achieves the twofold objective of helping you in the present as well as in the future:

        • Compiling information helps you compose your hospitality resume in the present as all the required resources you need are now in one place. Now, you can just choose and pick the relevant facts from your professional experience for the job you are applying for in the present timeline.
        • It helps you in the future when you need to update your resume as there will be no need to explicitly look for information. Since you have compiled this huge library of data already; all you have to do now is update your resume.

        Now, let’s look at the second stage of the resume building resume, which is the First Draft of Hospitality Resume.

        First Draft of Hospitality Resume

        In the second stage of curating your hospitality resume, i.e., the First Draft of Hospitality Resume you have to compose the following sections:

        • Header
        • Personal information
        • Profile title
        • Professional experience
        • Education
        • Certification (if any)
        • Awards & recognition (if any)
        • Additional information (if any)

        Final draft of Hospitality Resume

        Congratulations, you are now in the final stage of building your hospitality resume. This stage consists of drafting the key skills and summary/objective section. Find the details for how to compose these sections below:

        • Key skills: This is one of the most important sections of your resume. As a rule, you should always compose this section second to last.
        • Summary/Objective section: Your hospitality resume objective or summary is the last thing you need to compose while drafting your resume for hospitality jobs. If you are wondering if you need to write a summary or hospitality resume objective, it is simple. This completely depends on the number of years you have under your belt as a professional.

        Read on to further understand how to draft each section of your hospitality resume.

        Hospitality Resume: Header

        We have compiled the following checklist for you to follow so you can perfect your hospitality resume header:

        • A common mistake in traditional resumes is the use of “CV” or “Resume” as the resume header. Avoid this at all costs
        • Your real full name should be the default resume header of your hospitality resume. This should be placed on the extreme top of your resume
        • The ideal font range for your resume header is 16-20 font size
        • Give a single space between your first name and your last name
        • If you have a middle name, initialize it. For instance, if your name is Tom Marvolo Riddle, your resume header should read Tom M. Riddle

        Still unsure? Read a more comprehensive guide for composing resume headers at Hiration’s 2019 Guide To Writing The Perfect Resume Header

        Take a glimpse at this hospitality resume example to better understand how an ideal resume header should look like

        Hospitality-Resume-Blog-Header-2

        We understand that writing a resume for potentially your dream job can be daunting. Let our resume building experts assist you with their experience and writing techniques.

        Hospitality Resume: Personal Information

        Take extra care while composing the personal information section of your hospitality resume. Don’t lose your dream job by providing a mistyped number or e-mail. Following is the information you will input in your resume:

        • Updated mobile number
        • Professional email address
        • Location

        Align the information horizontally in the personal information section of your hospitality resume as shown:

        {Personal Mobile number} | {Professional Email Address} | {Current Location}

        Updated Mobile Number

        Given below are the standard rules to be followed while listing your mobile number in your hospitality resume:

        • Use your country’s ISD code as a prefix before your phone number
        • Put a plus sign (+) before the ISD code
        • Write your updated mobile number after the ISD code
        • Eg: +1 38723 31981

        Professional Email Address

        Check and recheck this section of your hospitality resume. Even one typo could lead to a potentially interested recruiter never being able to contact you.

        This is how you should draft your email address:

        Your_full_name@xyz.com

        Or a similar professional format can be followed

        For eg: if your name is Tom Riddle, the appropriate e-mail handle would be TomRiddle@xyz.com or Tom.riddle@xyz.com

        Avoid using funny/goofy handles such as ‘Iamlordvoldemort@xyz.com’

        Current Location of Residence

        Following are the guidelines for listing your location in your hospitality resume:

        • List your current city of residence and position it in the right-most corner of the personal information section of your resume
        • No need to mention your house address, street name, or locality name in your resume for hospitality jobs
        • If the job you are applying for is in the same country, mention your city name and state name
        • If you are looking for a job in another country, mention your city name and country name

        Read Hiration's 2019 Guide to composing your contact information for a more detailed explanation regarding the personal information section.

        Check out our hospitality resume sample to understand how to present personal information in your hospitality resume to make it stand out.

        Hospitality-Resume-Blog-Personal-Information-3

        Building the perfect resume has never been easier. Hiration’s Online Resume Builder is built exclusively for that.

        Hospitality Resume: Profile Title

        The hospitality resume format of the profile title of your hospitality resume also follows a few rules & regulations as mentioned below:

        • Your resume title should be in the size range of 14-16 font size
        • The profile title should reflect your latest job title and it is the second-largest text in your resume after your resume header

        This is a hospitality resume example of how your profile title should look like in an ideal resume for hospitality personnel.

        Hospitality-Resume-Blog-Profile-Title-1

        Use Hiration’s Resume Review Service to ensure your resume is in a professional format.

        Hospitality Resume: Professional Experience

        This is the section where you can endorse your hospitality resume skills to dazzle the recruiter and make it impossible for them to not shortlist you.

        You need to be careful about the information you decide to input in this section. Make it the most relevant for the profile you are applying for.

        Follow these guidelines to make an impact and communicate the highlight of your career professionally:

        • Use the STAR format to structure the points in the professional experience section of your resume
        • Only use one-line points while communicating your roles & responsibilities
        • Use bolding & bucketing to augment the impact of these points

        Read on to understand the above points in detail.

        Also, do check out Hiration’s Blog on how to compose the professional experience section in your resume to understand about this section more thoroughly.

        Want to see how an ideal professional experience section looks like? Take a look at the hospitality resume sample/hotel resume sample that we have mentioned below:

        Hospitality-Resume-Blog-Professional-Experience-1

        STAR Format

        The STAR format helps you present your contribution to your job in a comprehensively manner. Using this format, you can quantify your work. This is a universally accepted format and uses the cause-effect relationship to portray the best of your accomplishments.

        STAR stands for:

        S: Situation
        T: Task
        A: Action
        R: Result

        As is evident, using this format you can show what actions you took to tackle a situation, and what were the results of the said action.

        This demonstrates exactly how your actions were beneficial to the organization you worked for.

        Framing Points

        Stuffing your resume with too many words makes it look cluttered.

        Let’s be honest. Paragraphs are boring!

        If you have been using paragraphs to explain your roles and responsibilities in your resume, that could be a reason why you are not getting any interview calls.

        Within the limited time that recruiters take to glance at one resume, they are not going to read lengthy paragraphs.

        Take a look at the following hospitality resume examples to understand how you can make your resume reader-friendly and appeal to recruiters.

        Example 1:

        "I was responsible for greeting and checking in patrons of the hotel. The hotel has 100+ rooms which are more or less always booked. I efficiently handled the check-in process by using the point of sale (POS) method and was proficient enough to be trusted to train 10+ other front desk clerks in the use of the POS system. This led to the reduction of wait time by 20%. I also took guest reservations over the phone and organized the stays for these guests. I did this so efficiently that the wait time reduction was reported at 30%. I trained and mentored other employees at various duties like guest services and check-in process. I also facilitated the hiring and screening of 15+ hospitality staff to fulfill the hiring needs of the hotel."

        Example 2:

        • Checked in guests in 100+ room hotel utilizing the point of sale (POS) system leading to wait time minimization by 20%
        • Organized stays and guest reservations over phone resulting in wait time reduction by 30%
        • Mentored 10+ front desk clerks in POS terminals, guest services, among others
        • Facilitated the hiring and screening of 15+ hospitality staff for the hotel to fulfill their hiring needs

        Framing Points Analysis

        Following conclusions can be drawn after observing both the hospitality resume examples:

        • Although reading both the hospitality resume examples will make it evident that they are essentially saying the same thing, however, example 2 is more readable just because of the way it has been organized
        • By breaking down the paragraph, identifying the relevant information and drafting one-liner points, we have made it more comprehensible to read
        • The paragraph looks formidable and will discourage the recruiter from reading it in its entirety
        • Conclusion: Use points instead of paragraphs to increase readability and make it look more professional

        Bucketing & Bolding

        Now that you have made your resume more readable, how can you make it even more effective?

        Bucketing & bolding is the answer. It will draw the recruiter’s attention to the most important aspects of your professional experience.

        Look at these 2 hospitality resume examples that demonstrate the same:

        Example 1:

        • Checked in guests in 100+ room hotel utilizing the point of sale (POS) system leading to wait time minimization by 20%
        • Organized stays and guest reservations over phone resulting in wait time reduction by 30%
        • Mentored 10+ front desk clerks in POS terminals, guest services, among others
        • Facilitated the hiring and screening of 15+ hospitality staff for the hotel to fulfill their hiring needs

        Example 2:

        Customer Service

        • Checked in guests in 100+ room hotel utilizing the point of sale (POS) system leading to wait time minimization by 20%
        • Organized stays and guest reservations over phone resulting in wait time reduction by 30%

        Training & Screening

        • Mentored 10+ front desk clerks in POS terminals, guest services, among others
        • Facilitated the hiring and screening of 15+ hospitality staff for the hotel to fulfill their hiring needs

        Bucketing & Bolding: Analysis

        Following conclusions can be drawn from the above-mentioned hospitality resume examples:

        • Although example 1 is easy to read and comprehend on account of the points being used, it still lacks effective communication regarding applicant’s roles & responsibilities
        • By using bucketing & bolding in example 2, we have eliminated this problem. Now, the recruiter’s attention is directed towards the applicant’s quantifiable achievements
        • We have grouped similar points under unique subheadings. This shows that you can understand and implement your strengths & weaknesses in an organized way
        • The conclusion drawn is that the use of bucketing & bolding alongside points is the best way to compose the professional experience section of your resume for hospitality jobs.

        Think your resume still isn’t picture perfect? Learn what you can do to perfect it by getting your resume professionally reviewed by using Hiration’s Resume Review Service!

        Hospitality Resume: Education

        In the hospitality resume example that we are using in this blog, the candidate has been working as a hotel Front Desk Clerk.

        In this specific type of work in the hospitality industry, a college degree in Hotel and Restaurant Management or a related course would be much preferred.

        There are however other jobs that come under the umbrella of the hospitality industry. Some may require qualification, others not so much.

        The education section of your hospitality resume should consist of the following:

        • Name of the school/university you have attended
        • Name of the pursued courses
        • Location of your school/university
        • Enrollment and graduation dates in the month and year format

        Arrange the education section of your hospitality resume in the following format:

        {Name of the school/university} | {Location} | {Dates} (in month & year format)
        {Name of the degree} | {CGPA}

        A faulty education section in your hospitality resume can lead to disasters. Learn more about this section by reading Hiration's 2019 Guide on how to list education on your resume.

        Refer to our hospitality resume example and understand how the education section of a perfect resume for hospitality should look like:

        Hospitality-Resume-Blog-Education-1

        Want to strengthen your chances at getting shortlisted? Use Hiration’s Online Resume Builder to perfect your resume.

        Hospitality Resume: Certifications

        What can be more perfect than an applicant who takes out time to get certified for their job? It would be a waste if you don’t list these correctly in your resume.

        Show your recruiter your passion for your job. Mentioned below is a list of guidelines to help you compose this section:

        • Name of the certification
        • Name of the certification issuing body
        • Location of the certifying body
        • Enrollment and completion date in the month and year format

        Arrange these in the following format:

        {Name of certification} | {Affiliating Institution} | {Location} | {Date} (in month & year format)

        You can read more about how to draft the certifications section on your hospitality resume by reading Hiration's 2019 Guide on listing certifications on a resume.

        Check out this hospitality resume example to understand how a perfect certifications section looks like in an ideal hospitality resume:

        Hospitality-Resume-Blog-Certifications-1

        If you have already drafted your resume, get it professionally reviewed by Hiration’s Resume Review Service.

        Hospitality Resume: Additional Information

        Have some cool hobbies or are you multilingual? Incorporate them in the additional information section of your hospitality resume.

        Given below is our hospitality resume example showcasing a perfectly curated additional information section:

        Hospitality-Resume-Blog-Additional-Information-1

        Chin up! It’s not hard to get a great resume for hospitality jobs. Use Hiration’s Online Resume Builder now!

        Hospitality Resume: Key Skills

        Most recruiters skim-read resumes, so focus on highlighting your key skills that will convey your dexterity in a glance.

        Here are a few tips to perfect this section:

        • Identify the key skills by rigorously going through the job description
        • Choose and pick your hospitality resume skills from your drafted professional experience section
        • Draw connections between your skills and work experience, do not blatantly insert key skills, especially when you do not possess them
        • Highlight the key skills by bolding them

        You can write the perfect key skills for your resume yourself. Just go through Hiration's 2019 Guide on what skills to put on a resume.

        Writing your resume has never been easier. Hiration’s Resume Review Service is built exclusively to help you perfect your resume.

        Moreover, take a look at our hospitality resume sample to get a good understanding of what an impeccably curated key skills section of your hospitality resume should ideally look like:

        Hospitality-Resume-Blog-Key-Skills-1

        Hospitality Resume Summary

        A resume is incomplete without the perfect resume summary. Follow the tips mentioned below and easily compose the ideal resume summary for your hospitality resume:

        • A summary is required by professionals with 3 or more years of experience
        • Compose the summary by picking out the highlights of your career from the professional experience section of your hospitality resume
        • Be mindful that it does not exceed 2-3 lines
        • Focus on the keywords used by the recruiter to make it ATS-targeted
        • Try and link your past roles with the keywords used by the recruiter in your target job listing. Doing this will enhance your chances of getting shortlisted as it demonstrates that you possess the skills that the recruiter is looking for

        You can read a more detailed guide about composing your resume summary at Hiration's 2019 Resume Summary Guide

        Take a look at our hospitality resume sample/hotel resume sample below to learn what an ideal resume summary should ideally look like:

        Hospitality-Resume-Blog-Summary-1

        Hiration’s Online Resume Builder is a comprehensive resume writing service that can create your hospitality resume on your behalf.

        Hospitality Resume Objective

        Confused whether your hospitality resume needs an objective or a summary?

        If you are a fresher or have less than 3 years of experience, then you should go with a hospitality resume objective. Here you mention how you will be a valuable asset to the organization.

        Fashioning perfect hospitality resume objectives is an art we can teach you through our blog, Hiration's 2019 Guide on Resume Objectives.

        Resume Review & Free Hospitality Resume Templates

        Use Hiration’s Resume Review Service to improve your chances of getting more interview calls. Our resume writing experts will help you perfect your resume.

        We will make sure that your resume complies with the current industry standards by following the below-mentioned parameters:

        • Compliance with industry norms
        • Content Relevance
        • Recruiter Friendliness
        • Design Compatibility
        • Conversion Scope
        • ATS Compliance
        • Global Compatibility
        • Performance Assessment
        • Resume Formatting (font, margins, the order of sections, etc.)

        What’s more? We will even give you 2 resume templates without any charge!

        So, get your resume professionally reviewed by the best resume writers by using Hiration’s Resume Review Service today!

        Online Resume Builder for Hospitality Resume

        Save your precious time and let us do what we are best at. Our Online Resume Builder is designed to make your hospitality resume rank high on any ATS and impress any recruiter.

        Our Online Resume Builder comes with the following resources:

        • Option to save unlimited resumes
        • 25+ resume designs
        • Full rich-text editor
        • Unlimited PDF downloads
        • 100+ resume templates
        • 1-click design change
        • A shareable link
        • Live resume editor

        Build the perfect hospitality resume with Hiration’s Online Resume Builder now!

        Key Takeaways

        • Write the dates in the month and year format and keep this format consistent across all the sections of your hospitality resume
        • Use the Reverse Chronological Format to draft an ATS-targeted resume for hospitality jobs
        • Use bucketing & bolding to enhance the effectiveness of your hospitality resume
        • Use power verbs at the beginning of each point
        • Use power verbs in the past tense for past profiles and projects
        • Use power verbs in the present continuous tense for present profiles and projects
        • Write a hospitality resume objective if you have less than 3 years of work experience and a hospitality resume summary if you have over 3 years of work experience
        • Write the location in city/state format if you are applying for a job in the same country
        • Write the location in city/country format if you are applying for a job in another country

        We hope that you are now able to build your perfect hospitality resume through our help.

        Or you can use Hiration’s Online Resume Builder which is a comprehensive resume writing service and let our professional expert writers help you write an impeccable resume for hospitality jobs.

        Write to us at team@hiration.com to resolve any queries.